Supercharge your home internet experience with speeds up to 1000 Mbps*! Get reliable internet service with our fiber-optic network that delivers the speeds Gem needs. Stream all your favorite content with no worries about data caps on most service plans. Call now to sign up for internet services starting as low as $49.95/mo.*
*Offers vary by speed and location. See offer and plan details.
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It only takes a few minutes to notify us of your move. We can help you two ways; check your zip code serviceability above, or call us at 888-327-8454.
We ask that you provide at least a 2 week notice of your move. However, the sooner the better since we will have to re-provision your access at your new residence. We want to provide you with the best experience with no downtime. EarthLink will provide you regular updates on the progress of relocating your service via text on the phone number updated on your account.
Similar to the original installation, we will be sending a professional installer to your new residence to insure your new service meets your expectations. An installation fee will be assessed at the time your relocation order is submitted. Any early termination fees at old address will be waived upon service being established at the new residence. Since we are provisioning a new circuit, the new service will come with a revised early termination fee.
Take your modem, power cord and wiring. When the technician arrives to set up your transferred service, they’ll take back what isn’t needed. Don’t be surprised if the technician provides new, and better equipment.
You can upgrade your speed at any time! We would have to check serviceability first in order to see what higher speeds are supported.
We do need an adult 18 years or older at the new address to allow the professional installer into the building. You can respond to the relocation confirmation text you received from us or call as soon as you are aware that you need to make a change. The number is 888-327-8454 and select the “relocation” option if prompted.
We continue to widen our national internet footprint so these instances should be minimal. However, if we can not support your relocation we will let you know promptly so you can plan accordingly. In addition, please be aware that any early termination fees will apply if the move occurs while the service is under contract.
Continue forward with the relocation request. We would simply need to get the mover and the roommate on a call to change ownership of the original service. We will need to change the name, contact email address, contact phone number, method of payment, and all security questions (in private) to transition the account appropriately. EarthLink email addresses can also be transitioned as needed.
We will make arrangements to move your email address and any other value-added products to your new order/address.
* Actual speeds may vary based on network activity, configuration, and other factors. Subject to availability. Some prices shown may be introductory offers. Equipment fees, taxes and other fees and restrictions may apply.