About Us
EarthLink is taking the headache out of your internet connection. Whether you need high-speed internet access, secure premium email, web hosting, or security tools, we’ve got you covered. We know great internet — because we helped build it.
That means finding our customers the right speed at the right price — that’s what getting the right connection for you means to us. Serving 78% of households in the contiguous U.S., we’re always expanding our reach and our products to serve our customers better.
Corporate Headquarters
980 Hammond Dr. NE
Suite 400
Atlanta, Georgia 30328
Our Story
EarthLink is a top U.S. internet service provider offering access to fast, secure internet to millions of households nationwide.
Trive Capital, four partners who serve as part of the active leadership team, acquired the company in 2019. Now, EarthLink brings new technology, fresh talent, and exciting goals to a revitalized organization. Headquartered in Atlanta, Georgia, we emerged as a pioneering tech leader in the 1990s. Now an iconic name in telecommunications, EarthLink leads the way through key partnerships and product innovation.
Our Mission
EarthLink’s mission is to help our customers create connections with the world around them. For us, the Right Connection means we’ll find you the right internet speed at the right price for your household. But it also means we understand the essential nature of the internet in our daily lives and how important it is to stay connected to what’s vital: family, friends, work, and school (and everything else).
In addition to helping our customers enjoy their everyday life, we’re also building a strong community with — and for — our employees, because we know success starts here.
Our Culture
Our people are an essential part of our success. We depend on our team to offer the best products, services, and customer experience possible.
We are committed to creating a place where one person can truly make a difference. To do this, we challenge ourselves to evolve as a company, collaborate to develop the solutions of tomorrow, and empower our team to own their skills and opportunities. All of this pushes our business forward and makes us a stronger company.
As a certified Great Place to Work in 2020 and 2021, we are linked by our core beliefs in integrity, transparency, and respect. And that comes through in the numbers. When asked,
- 87% of EarthLink employees say that this is a Great Place to Work, compared to 59% of employees at a typical U.S.-based company.
- 95% of employees say that you are made to feel welcome when you join EarthLink
- 94% of employees say that leadership is honest and ethical in its business practices
- 95% of employees say our facilities contribute to a good working environment
- 96% of employees believe they are given a lot of responsibility
- 95% of employees believe they are treated fairly, regardless of age or gender
Each month, we gather the team together for a Town Hall meeting where everyone can learn more about what the company is working on for the future and put questions to our leadership. Our CEO, Glenn Goad, schedules time to speak with individual employees one-on-one getting to know them and giving them the chance to ask any questions or make suggestions.
Awards and Honors
Top-rated high-speed internet respected by experts, loved by our customers.
2022 #1 Overall Customer Satisfaction
2022 #1 Satisfaction Price
2022 #1 Best Customer Service
2022 CNET Best Rural Internet
Building Better Internet
We helped build the on ramp to the information superhighway back in 1994, but a lot has changed since then. One thing that hasn’t? Our commitment to bringing the best possible internet service to our customers. We’re focused on finding the right connection for each household — the right speed and the right products at the right price. Whether you need a basic plan to stay connected, or you’re looking for speeds up to 1 Gig with tools to keep your data and your family safer, we’ve got your covered.
The internet isn’t slowing down, and neither are we.
Bringing Our Customer Service Home
At EarthLink, we’re always looking for ways to better serve our customers — both in the services we offer and our customers’ experience. That’s why it has been a priority for us to bring more of our customer service and support to the United States. We’ve opened a call center in Wise County, Virginia, and we are in the process of building a new, state-of-the-art facility there.
This is an important step in our ongoing efforts to provide an outstanding experience for our customers and in supporting our communities in the U.S.
Why Wise, VA?
So how did a company located in Atlanta decide to bring customer service to Virginia? Our CEO, Glenn Goad, saw two opportunities: first, the area offers a business-friendly environment, valuable existing infrastructure, and a highly-skilled workforce. Glenn also grew up there and his experiences helped form the business leader he is today.
Giving back to the community is a priority for EarthLink, and the new sales and service center in Norton is the start of a long partnership that will benefit our community and our customers.
Leadership
EarthLink’s Leadership Team
Glenn Goad
CEO
Michael Toplisek
President
Michael Morrison
Chief Financial Officer
Cathie Costello
Chief of Staff, Executive & Administration
Scott Klinger
Chief People Officer
Brian McLaughlin
CTO
Bobby Nix
Executive VP and GM, Consumer EarthLink
Christopher Roy
Chief Strategy Officer
Get More with EarthLink
Stay Safer Online
Connecting you to high-speed fiber internet at great rates is what we do. But we’re also committed to keeping you safer online. Whether you’re looking for protection against the dark web or to keep your kids safer from online bullying, we’ve got the solutions.
Business Services
Digital Marketing Solutions
As a small business owner, you’re devoted to running your business and might need someone else to take care of your marketing. We’re here to help with a full suite of customizable digital marketing solutions designed to enhance your brand and online profile. We’ll make it easier for customers to find you, and you’ll never have to miss a step.
Business Security Tools
Sure, EarthLink has great personal security solutions. But we can also help keep your employees — and their projects — safer from prying eyes. Virtual private networks are a great way to stay secure no matter where you are. But they’re a must-have for remote workers so you can stop worrying about how they’re connecting your data to their WiFi.
* Compared to the publicly measured providers in the 2021 American Customer Satisfaction Index (ACSI) survey of customers rating the reliability of speed and service consistency of their own internet service provider.