Frequently Asked Questions
No. If you’re already an EarthLink customer, we make it easy to transfer your service to your new address.
For the smoothest transition, let us know you’re moving at least two weeks before you need service at your new address. It takes a little time, so the sooner you can let us know, the better. We ask for at least two weeks to avoid any downtime. We’ll keep you posted on progress via text on the phone number updated on your account.
An installation fee will be determined when your relocation order is submitted. Similar to the original installation, we’ll send a professional installer to get you all set up. Any early termination fees at the old address will be waived when service is established at the new address. Your contract will restart with the new installation date.
Take your modem, power cord and wiring. When the technician arrives to set up your transferred service, they’ll take back what isn’t needed. Don’t be surprised if the technician provides new, and better equipment.
You can upgrade at any time! We would have to check serviceability first to see what higher speeds are supported at your new address. Checking your options is easy, and you can check available plans in your area in two ways: enter your new address in the form above to check for serviceability or call us at 888-327-8454
It’s easy! You can respond to the relocation confirmation text you receive from us or call as soon as you are aware that you need to make a change. The number is 888-327-8454 to speak with someone from our Customer Service team to confirm. Please note: an adult (18 years or older) must be present at the new address at the time of installation.
We continue to widen our national internet service footprint, so these instances should be minimal. However, if we can’t make this happen (we’ll miss you!), we will let you know right away so you can plan accordingly. Please note: any early termination fees will apply if the move occurs while the service is under contract.
We’ll help you keep your email address and any other additional services (Protect, Guardian, EasyTech) you have with EarthLink.
We can help! We’ll need to talk to both of you together to transfer ownership of the service. We’ll need: name, email, phone, method of payment, and all security questions (which we’ll verify separately) to transition the account. Also remember: you can take your email with you! EarthLink can separate your email address from the internet service and set up billing for the email plan.