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Next, let us know when you’ll want installation and what type of internet plan you’re looking for.
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If your new home gets EarthLink too (yay!), and you’ve shared your move details with us, sit back and relax. One of our Internet Experts will get in touch soon to find you the right connection!
Once your installation is complete, that’s it! Your internet service will be up and running.
But if you have any issues, our Moving Experts can help. (Ok, maybe not with all those boxes, but we can make sure your internet service gets set up without a hitch.)
How to Move Your Internet Service
Ready to make your move? For the smoothest transition, try to let us know at least two weeks before you need to get internet service at your new address — that way, our Moving Experts can get everything set up for you. Then, we’ll keep in touch with you via text with the phone number on your account.
EarthLink can help you determine what to do with your current equipment. When our technician arrives to set up your transferred service, they’ll make sure you have the best equipment for your EarthLink internet. Or, if you’re setting up EarthLink for the first time: our tech will bring the right devices to work with your new internet service.
You will need to be home for the professional installation.
Transferring your service won’t increase your monthly bill* and, depending on where you move, you might even be able to get faster internet speeds. You can also easily add any of our security packages when you choose your plan. For identity theft protection and dark web monitoring, we recommend Protect+, powered by Norton LifeLock. For keeping your kids safer online, we recommend Guardian, powered by Bark.
Not sure what makes sense for your household? Our Move Experts can tell you more and help you decide. And if your needs change over time, you can always add or remove a security feature.
How to Stay Organized During Your Move
Moving means you have to keep track of a lot of, ahem, moving parts. Let’s uncomplicate things. Whether it’s switching your utilities, setting up mail forwarding, or purchasing color-coded tape, we’ve got the list you need to stay on top of it. You can thank us later.
Frequently Asked Questions
Have more questions? We’ve got answers.
No. If you’re already an EarthLink customer, we make it easy to transfer your service to your new address.
For the smoothest transition, let us know you’re moving at least two weeks before you need service at your new address. It takes a little time, so the sooner you can let us know, the better. We ask for at least two weeks to avoid any downtime. We’ll keep you posted on progress via text on the phone number updated on your account.
A one-time installation fee will be charged when you move or transfer your service. Similar to the original installation, we’ll send a professional technician to get you all set up. Typically, any early termination fees at the old address will be waived when service is established at the new address. Your contract will restart with the new installation date.
Take your modem, power cord, and cables. When the technician arrives to set up your transferred service, they’ll take back what isn’t needed. Don’t be surprised if the technician provides new and better equipment.
You can upgrade at any time! We would have to check serviceability first to see what higher speeds are supported at your new address. Checking your options is easy, and you can check available plans in your area in two ways: enter your new address in the form above to check for serviceability or call us at 888-327-8454.
Not a problem! You can respond to the relocation confirmation text you receive from us or call as soon as you are aware that you need to make a change. The number is 844-921-8141 and select the “relocation” option if prompted. Please note: an adult (18 years or older) must be present at the new address at the time of installation.
We continue to widen our national internet service footprint, so these instances should be minimal. However, if we can’t make this happen (we’ll miss you!), we will let you know right away so you can plan accordingly. Please note: any early termination fees will apply if the move occurs while the service is under contract.
Not a problem. We’ll need to talk to both of you together to transfer ownership of the service. Details we’ll need to collect: name, email, phone, method of payment, and all security questions (which we will verify separately) to transition the account. Also remember: EarthLink email addresses can also be transferred.
We will make arrangements to move your email address and any other service you have subscribed to.
Looking for more?
EarthLink Guardian is powered by Bark, the most trusted online parental monitoring service for families and schools. We understand how important it is to keep your kids and teens protected online. Keep your family safer from predators, bullies, and scams with EarthLink Guardian.
Never feel vulnerable online again. EarthLink Protect, powered by NortonLifeLock, helps detect threats to your devices, online privacy, and personal information from the dark web. EarthLink Protect offers top-rated security in the palm of your hand. Trust the name you know.
EarthLink Online Backup
Never worry about losing personal documents or family memories again. EarthLink Online Backup automatically saves your files so you can still access all of your information when you need it. EarthLink Online Backup gives you peace of mind for your digital storage needs.
Unlimited Remote Expert Tech Support for Your Home and Family. With EasyTech from EarthLink, remote technical advice and support for your household is just a few clicks away — all for one low monthly price.