Remote IT Support

EarthLink EasyTech offers unlimited expert remote technical support for your entire home and family. The fact is, devices crash, freeze, or start acting up. Every day. What will you do when it happens? You could hit YouTube and hunt for the answer while you juggle everything else in your life.

Or you could use EasyTech, EarthLink’s remote tech support for nearly all the devices in your home. Really! Personalized, helpful advice is just a few clicks away — and it’s so much easier than the alternative of figuring it out yourself.

EarthLink EasyTech logo

Whether you’re working or doing schoolwork from home, streaming, or connecting with family and friends, your technology has never been more important. We get it.

Think about all the devices you have in your home: computer, laptop, tablet, phone, smart TV, entertainment system, smart home, security system, and probably more! Any of them can break down and stop working like you need them to. Any time.

And, sometimes, getting them working again means finding a go-to expert who can help with tech support. That’s why EarthLink includes EasyTech with our fiber internet. It’s your simple, streamlined, easy-to-access, remote IT support solution.

With EarthLink EasyTech, unlimited expert technical advice and support for your smart devices is at hand — you never even have to leave your house (or your pajamas).

The Remote Service Process is Easy

1. Download

Download the EasyTech mobile app for iOS or Android and enter your secure PIN

2. Connect with an expert

Get connected to one of our technical experts through remote access

3. Get service

Get all the assistance — and a resolution — you need right then and there

The Future of Troubleshooting

EarthLink EasyTech offers expert remote IT support and service via virtual sessions with our team of experts for your home devices — all for one low monthly price. Think of it as a one-stop-shop for your technical support needs.

Now, with EarthLink’s remote tech support, most issues can be handled with our easy-to-use, in-home service. Think help with things like beyond-basic troubleshooting, device streaming issues, security system setup, new device integration, and more. With EasyTech, you can get control of your home devices.

How does EasyTech work?

Our team of experts will either guide you through correcting the issue yourself or simply resolve the headache for you, whenever possible. To do this, you can give them access to the problem device so they can troubleshoot software issues. Or, you can point your phone at the device and let the camera show them what’s going on. It’s pretty cool.

Bonus: remote technical support means you don’t have to worry about waking sleeping babies, corralling your pets into a different room, or being home during the service window. It’s a solution created to be flexible to you.

Ready to get the remote tech support you need?

Supported Devices


Home Entertainment

  • Televisions
  • Sound Bars
  • Android Streaming Devices
  • Smart DVD Players
  • Smart Blu-Ray Players
  • Gaming Remotes
  • And more!

Smart Products & Wearables

  • Smart Speakers
  • Smart Thermostats
  • Smart Smoke & Carbon Monoxide Detectors
  • Smart Door Locks
  • Smart Video Doorbells
  • Smart Light Dimmers
  • Smart Home Security Cameras
  • Smart Watches
  • Smart Home Misc
  • And more!

Office Products

  • Desktop Computers
  • Routers and Modems
  • Mouse & Keyboards
  • External Hard Drives
  • Printers
  • E-Reader Tablets
  • External Monitors
  • Tablets
  • Laptops
  • Mobile Phones
  • And more!

Unlimited Access and Support

With EarthLink EasyTech, there’s no limit to the number of devices (as long as they’re on that list above) you can have serviced or calls you can make to us each month.

There are no upfront fees, and our plan covers your whole family for unlimited remote IT support and expert guidance.

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