Terms & Conditions
Policies and Service Agreements
By using an EarthLink service or visiting an EarthLink web site, you agree to comply with the Service Agreements and Policies. We reserve the right to amend and update these Service Agreements and Policies from time to time. The links below provide you access to EarthLink’s current, Legacy and Spanish versions of our policies and Agreements.
Service Agreements
Internet Service Agreement
EarthLink Local Digital Marketing, Web Hosting And Domain Name Management Service Agreement
Acceptable Use Policy
DMCA Policy
Automatic Payments Authorization
Broadband Network Management Information
EarthLink Legacy Agreements
Dial-Up Service Agreement
DSL & Home Phone Service Agreement
High-Speed Service Agreement
Home Networking Service Agreement
Online Backup Service Agreement
EarthLink Condiciones de Servicio / Políticas
Acuerdos de Servicio
Acuerdo de Servicio de Internet
Acuerdo de Servicios de Mercadotecnia Digital Local, de Alojamiento Web y de Gestión de Nombres de Dominio de EarthLink
Política de Uso Aceptable de EarthLink
Política de la Ley de Derechos de Autor de la Era Digital de EarthLink
Acuerdo de Autorización de Giros Bancarios de EarthLink
Información sobre la gestión de la red de banda ancha
Política de privacidad de EarthLink
Aviso de privacidad de CCPA
EARTHLINK INTERNET SERVICE AGREEMENT
THIS INTERNET SERVICE AGREEMENT (“AGREEMENT”) GOVERNS YOUR USE OF EARTHLINK’S INTERNET SERVICES AND INCLUDES A BINDING ARBITRATION PROVISION IN SECTION 19, WHICH INCLUDES A WAIVER OF CLASS ACTIONS AND LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. IN ARBITRATION THERE IS NO JUDGE OR JURY AND THERE IS LESS COMPELLED INFORMATION DISCLOSURE (REFERRED TO AS “DISCOVERY”) AND APPELLATE REVIEW THAN IN COURT.
1. AGREEMENT
This Agreement is between EarthLink, LLC, its related entities (“EarthLink”), and you (the “Subscriber” or “you”). This Agreement governs your use of EarthLink’s Internet services (as listed in Schedule 1 hereto) and all products, features, and software applications (collectively, referred to as the “Service(s)” or “Internet Service(s)”). The Service(s) covered under this Agreement do not include the EarthLink Local Digital Marketing Solutions, Web Hosting and Domain Name Management services, which have their own service agreement and policies.
This Agreement consists of the following: this Internet Service Agreement, as well as any Service-specific Schedules, any billing plan terms for your Internet Service, EarthLink’s Acceptable Use Policy, and EarthLink’s Privacy Policy, which can be found at www.earthlink.net/tcs, (collectively, “Terms of Service”) and are incorporated herein by this reference. In the event of any conflict between this Internet Service Agreement and the Service-specific Schedules or the terms of your billing plan, the Service-specific Schedules and your billing plan shall control. If you do not wish to be bound by these Terms of Service, you should immediately stop your use of the Service and notify EarthLink’s Customer Service Department, which contact information can be found here www.earthlink.net/contact/, to terminate the Service.
For more information about different Internet Services and specific provisions applicable to particular Internet Services covered by this Agreement, please see the following Service-specific Schedules:
Schedule 1 – List of EarthLink Internet Services
Schedule 2 – EarthLink Dial-Up Service
Schedule 3 – High-Speed Internet and DSL Service
Schedule 4 – Online Backup Service
By establishing an account, ordering, and/or using the Service, you agree to be bound by this Agreement and to use the Service in compliance with the terms of this Agreement and all applicable federal, state, and local laws, rules, and regulations. EarthLink may change its prices, fees, the Service and/or the Terms of Service. Your continued use of the Service after notice of a change is posted on the EarthLink website at www.earthlink.net, shall be considered as your acknowledgement and acceptance of the change.
EarthLink regularly updates and amends these Terms of Service, and the most recent version of these Terms of Service shall control your relationship with EarthLink and EarthLink’s provision of Service to you. You must frequently consult EarthLink’s website at www.earthlink.net to ensure that you remain in compliance.
2. TERM OF THIS AGREEMENT
The effective date of this Agreement is the date on which you subscribed to the Service. The Agreement continues in effect until termination and/or cancellation of your Service.
3. SERVICE INFORMATION
To order and receive the Service, you acknowledge that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is older, and that you have legal authority to enter into this Agreement. You must provide EarthLink with (i) a valid credit or debit card or other EarthLink approved payment method for the Service; (ii) your billing address; and (iii) your shipping address, if different from your billing address, for shipping any Equipment (as defined in Section 6 below), if applicable. You represent that all information you provided during the subscription process is accurate and complete, and that you will update such information with EarthLink should any of it change.
EarthLink reserves the right to verify the accuracy of the information you submit in connection with your subscription to the Service and you consent to such verification. EarthLink also reserves the right to validate the payment method information you provide at subscription and account updates, including attempting up to a $1.00 authorization to your credit or debit card which is not actually billed.
EarthLink may accept or reject any potential Subscriber to the Service in its sole discretion. EarthLink Internet Services are not available in all areas and EarthLink cannot guarantee that the Service can be provisioned to your address, even if it has accepted your order. Because of the complex nature of Service, availability and the underlying infrastructure, it may not be possible to provide the Service to everyone. In its sole discretion, EarthLink may cancel the installation process and refund any money that you have paid. EarthLink will notify you of its intent to cancel as soon as reasonably possible.
EarthLink reserves the right to change or discontinue, with or without notice to you, (i) any of the features, content or applications of the Service or (ii) any of the features of the Equipment. If EarthLink makes a change that would have a material impact on your Service, it will use reasonable business efforts to provide you with notice of any such change. Your continued use of and subscription to the Service after notice of the change constitutes your acceptance of the changes and the associated terms and conditions.
4. USERNAMES & PASSWORDS, SECURITY
Upon registering for Service, you will receive a username, a password, and other account information. You are responsible for (i) maintaining the confidentiality of both your username and password, and (ii) the use of your Service by any person who uses your username and password to access the Service, whether or not you specifically authorize such person’s use. You must notify EarthLink immediately upon discovering any unauthorized use of your Service and other breaches of security. Usernames, passwords, email addresses, and IP addresses are EarthLink’s property and EarthLink may alter or replace them at any time.
You are responsible for obtaining and maintaining all computer hardware and communications equipment needed to access the Service (such as a desktop, laptop, notebook, tablet, or mobile phone) (each, a “Device”) and for any software responsible for protecting information on your Device, including responsibility for (i) maintaining the security of the Device and data including protection of your username and password, (ii) the encryption of data, (iii) back-up of your Device and data, and (iv) any WI-FI network you use in connection with the Service. EarthLink recommends that you use anti-virus, anti-spyware, and firewall software and that you update this software as recommended by the applicable provider. If you elect to use any of the forgoing protections, you will be responsible for any costs and fees associated with them.
5. USE OF SERVICE
You represent that when you transmit, upload, post or submit any content, images or data using the Service you have the legal right to do so and that your use of such content, image or data does not violate any law (including copyright or trademark laws) or any other third party rights. You agree that EarthLink has no responsibility for the accuracy, completeness, value or usefulness of any content, advice or opinions contained in any emails, third party web sites, message boards, chat rooms, social networks or online services. The Internet may contain material that is unsuitable for minors, and you agree to supervise and to accept sole responsibility and liability for any use of the Service by minors through your account.
EarthLink makes no guarantees as to the continuous availability of the Service or any specific feature(s) of the Service. The Service speed may vary depending on location, line quality, inside wiring, Internet traffic, and other factors beyond the control of EarthLink. EarthLink does not guarantee call quality, upload or download speeds. Some line stabilization may be necessary for the Service. Stabilization could include the lowering of provisioned line speed. Should this occur, EarthLink will NOT be able to increase the line speed once the connection is stabilized. Some of the Services may only work using certain telephone carriers or non-PBX (including rollover/party line) phone systems. Some of the Services may require the use of specific hardware and/or software and may be limited by specific geographic location.
6. EQUIPMENT
6.1 EarthLink Equipment
All EarthLink-provided equipment distributed and/or installed for use in your service location(s) by or on behalf of EarthLink (“Equipment”) remains the property of EarthLink, except for any inside wiring and excluding certain Devices that you purchased from EarthLink outright or under an installment agreement or any other device ownership of which EarthLink has conveyed to you (e.g. modems, streaming devices) (each, a “Subscriber-Purchased Device”).
If you leased from EarthLink any Equipment in connection with your Service, the installation, use, inspection, maintenance, repair, and removal of Equipment may result in service outage or potential damage to your personal devices (e.g. your computer, tablet, smart phone). You are solely responsible for backing up all of your existing computer files and data. You assume responsibility for impacts to or loss of any warranty associated with the opening of your personal device for any installation purposes.
You are also responsible for all inside wiring repair necessary to install the Equipment. If you are not the owner of the premises, you warrant that you have obtained the consent of the owner for EarthLink personnel and/or its agents to enter the premises for installation. You will indemnify and hold EarthLink, its officers, directors, employees, subsidiaries, affiliates, agents, suppliers, and contractors harmless from and against any claims of the owner of the premises arising out of the performance of this Agreement.
Upon termination of Service, you are responsible for returning any Equipment that you leased from EarthLink within thirty (30) calendar days. If Equipment is not returned within thirty (30) days, or is returned damaged, you may be charged a Non-Return Equipment Fee. EarthLink may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the Equipment within this time period and charge you for any remaining balance owed.
If the Equipment was damaged due to your intentional acts, negligence, or use inconsistent with this Agreement, as determined by EarthLink, you will be responsible for the price of repair or replacement. Any tampering with the Equipment, including, for example, opening and attempting to modify the Equipment, or attempting to connect the Equipment to other hardware, will be treated as damage due to your intentional acts or negligence. You agree that you will use the Equipment only for its intended use, and not for any other purpose (such as on another provider’s network).
6.2 Subscriber Property
EarthLink assumes no responsibility and shall have no responsibility for the condition or repair of any Subscriber-Purchased Devices or Subscriber-provided equipment or software whether purchased from EarthLink or from third parties. You are responsible for the repair and maintenance of any Subscriber-Purchased Devices. EarthLink is not responsible or liable for any loss or impairment of Service due in whole or in part to a malfunction, defect or otherwise caused by Subscriber-Purchased Devices. EarthLink reserves the right to manage such Equipment and Subscriber-Purchased Devices for the duration of your Service.
7. RESTRICTIONS REGARDING SERVICE
Your use of the Service is subject to EarthLink’s Acceptable Use Policy (“AUP”), which may be viewed at www.earthlink.net/tcs/ and is hereby incorporated into the Agreement. In accordance with the AUP, EarthLink reserves the right to deny, disconnect, modify, and/or terminate, without notice to you, your Service if your use of the Service violates the AUP. Examples of violations of the AUP include, but are not limited to: (i) unlawful activities, (ii) violation of intellectual property rights, (iii) publication or dissemination of threatening material, (iv) inappropriate interaction with minors, (v) Spam/Email abuse, (vi) uses which are harmful to or interfere with the use of EarthLink’s network or its systems, or the network of any other provider, (vii) uses which interfere with the use or enjoyment of the Services received by others, and (viii) uses that constitute a security risk or a violation of privacy. In addition, EarthLink reserves the right to terminate or suspend the Service when EarthLink reasonably determines that your use of the Service (including use by others under your account) may expose EarthLink to sanctions, prosecution, civil action or other liability.
The Services are provided for your use only (unless otherwise specifically stated) and you agree not to reproduce, duplicate, copy, sell, transfer, trade, resell, re-provision, redistribute, or rent the Service or any portion of the Service, whether for a fee or without charge.
8. PRICING
When you purchased the Service, you agreed to a specific price and billing plan, which may have included a term for the Service of one or more years (“Term Plan”). Similarly, some plans may offer a discount on the Service if you sign up for other EarthLink services. You agree to maintain your Service and any bundled services for the duration of the Term Plan, as applicable. If you signed up for a Term Plan or a promotional deal, the price under the applicable plans is valid until one of the following events occurs, at which time the price of your Service may revert to the then-current price for such Service: (1) the term of your plan expires; (2) you change your current Service address to another Service address; (3) you drop any of the EarthLink services that you were required to purchase to receive a special rate; or (4) EarthLink exercises a right under this Agreement to terminate your Services.
9.BILLING AND PAYMENT
You agree to pay all charges associated with the Service, including but not limited to, charges for installation, service calls, monthly Service, Equipment purchases or leases, any applicable federal, state, local taxes and fees (however designated), fees to recoup any municipal, state, and federal government fees or assessments on EarthLink, permitted fees and cost recovery charges, or any fees for programs in which EarthLink participates. You shall pay all charges and all applicable fees and taxes by the due date as listed on your bill, which may be sent by multiple, separate invoices and/or exclusively by online presentation depending on the Service subscription and/or plan. All payments must be made in U.S. dollars. EarthLink will charge you a fee for each paper invoice.
You must provide accurate billing information including legal name, address, telephone number, and credit or debit number and expiration date, and report all changes to this information promptly to EarthLink. Payment methods, including credit card, debit cards, and checks will be stored by EarthLink for future use.
Charges may be billed on or after your billing cycle date to your method of payment on file each month for the Service, including any additional charges incurred (e.g. usage, taxes, and fees). EarthLink is not responsible for any fees resulting from charges billed by EarthLink including, but not limited to, overdrawn accounts or exceeding credit card limits.
You may incur charges from third-party service providers, such as for accessing online services, purchasing or subscribing to other offerings via the Internet, which are separate and apart from the amounts charged by EarthLink. You are solely responsible for all such charges payable to third parties, including all applicable taxes.
EarthLink reserves the right to change the fees associated with your Service or account and institute new fees (e.g. Equipment fees) upon email notice at least thirty (30) days prior to the effective date of such new fee to your Contact Email Address or your billing email address if different from your Contact Email address.
9.1 Credit Check / Advance Payment & Deposits
By applying to purchase Internet Services and by continuing to access the Internet Services, you are granting EarthLink permission to obtain your credit information from consumer credit reporting agencies at any time. If we determine that you may be a credit risk due to: (1) unsatisfactory credit rating; (2) insufficient credit history; (3) fraudulent or abusive use of EarthLink Services within the last five years; or (4) late payments for current or prior bills, we may refuse to provide the Services or we may require an advance payment, a non-refundable payment, and/or a deposit. Interest will not be paid on advance payments or deposits unless required by law. If you are delinquent in any payment to us, you also authorize us to report any late payment or nonpayment to credit reporting agencies.
9.2 Recurring Automatic or One-Time Payment by Electronic Payment Terms
If you provided EarthLink with a valid credit card or debit card, you agree to maintain valid and current credit or debit card information with EarthLink at all times. If you authorized EarthLink to automatically charge or deduct your Service fees and any other charges, fees, or taxes billed to you, from your credit or debit card or your checking or savings bank account, then you hereby reaffirm your agreement to the Automatic Payments Authorization, which is incorporated herein by reference. You acknowledge and agree that you authorize EarthLink, and that EarthLink does not need to obtain any additional authorization from you for any recurring payments or automatic billing options. In addition, if your credit or debit card company provides updated credit or debit card information to EarthLink, you acknowledge that EarthLink does not need to obtain authorization from you for EarthLink to use such information to update your stored credit or debit card information.
9.3 Payment by Check
If payment by check has been accepted by EarthLink, then payments by check must be received by EarthLink by the due date listed in your billing invoice. EarthLink will charge a processing fee each time you pay your billing invoice by check. When you pay your fees by check, you authorize EarthLink to electronically process your payment. If your check is processed electronically, your checking account may be debited on the same day that EarthLink receives your check and neither your check nor a copy of your check will be included with your checking account statement. EarthLink will charge you a fee for returned checks or returned bank drafts from your financial institution.
9.4 Late Payment Charge
You agree that for each bill not paid in full by the payment due date, a Late Payment Charge may be assessed of no more than $10 per bill (subject to applicable law and except as may otherwise have been expressly agreed in writing). Acceptance of late or partial payments (even if marked “Paid in Full”) shall not waive any EarthLink rights to collect the full amount due. You will also be charged a fee for each and any check or other instrument (including credit card charge backs) returned unpaid for any reason of no more than $30 per check or transaction (subject to applicable law and except as may otherwise have been expressly agreed in writing).
9.5 Collection Costs
EarthLink may use various means to recover monies due. If EarthLink retains a collection agency or takes legal action to collect monies due on your account, you agree to pay all costs and expenses of collection incurred by EarthLink, which may include reasonable attorney’s fees and collection agency fees which may be based on a percentage of the amount owed, up to a maximum of 25%, where permitted by applicable law.
9.6 Suspension/Disconnection for Non-Payment
Delinquent accounts may be suspended or canceled at EarthLink’s sole discretion if you fail to pay the full amount due for any or all charges. If you pay your Service fee to a third party provider, your account also may be suspended for non-payment if your account is delinquent. If your account is suspended, you may be charged reinstatement fees to reactivate your account.
9.7 Billing Disputes
All charges are considered valid unless disputed in writing within thirty (30) days of the billing date. Customers may call 888-327-8454 to dispute any charges on their billing statements. Adjustments will not be made for charges that are disputed more than thirty (30) days after the billing date.
10. CANCELLATION AND TERMINATION
You may cancel your Service only as follows:
- Telephone Cancellation (Residential Customers): 888-327-8454
- Telephone Cancellation (Business Customers): 844-ELNK-BIZ
*Please have your account number and current telephone number available for account verification.
EarthLink does NOT accept cancellations by email. EarthLink will issue a confirmation number to you by email as proof of cancellation of your Service. EarthLink does not grant refunds or credits for any prior use including partial use during the last month prior to cancellation. Certain charges, such as 411 and international calling charges, will be billed after the account cancellation date.
Cancellation will be effective by the end of the current billing cycle. If you cancel and are mistakenly billed for your Service after the end of the billing period, EarthLink will refund any erroneous charges upon proof of such cancellation.
In the event that you change to a different EarthLink Service or change the speed of your existing Service, consult with an EarthLink representative how such change will affect your billing plan. For fixed-location Service, such as DSL or HyperLink, moving to another location will require the Service to be re-provisioned at the new location. This may result in substantial interruption of the Service and will result in fees associated with cancellation and setting up a new account. If you move your Service or change your local telephone company and EarthLink can provide the Service at the new location or on the new telephone line, you must pay a reactivation fee because this change requires a new installation.
On the inactivation date of your Service, without further notice to you, your Service will be terminated and you will no longer have access which includes access to your email, files or other information on EarthLink’s servers. Cancellation of your account at any time will not excuse you from paying all accrued and unpaid charges due under this Agreement. After your account cancellation date, you also will be responsible for any unbilled charges, such as international calling and directory assistance charges.
EarthLink may terminate your account for the Service at any time for any reason, including, without limitation, if (i) your account is delinquent because charges on your method of payment were refused for any reason; (ii) you failed to make payment when due or you did not provide EarthLink with your credit or debit card’s expiration date or expiration date of any other method of payment before the existing expiration date; (iii) EarthLink, in its sole discretion, believes you have breached this Agreement or any other EarthLink agreements or policies; or (iv) your use of the Service is prohibited by law. A termination notice will be sent to you via (i) your Contact Email Address or (ii) U.S. Mail to the billing address for your EarthLink account. If your account for the Service is cancelled by EarthLink due to non-payment and then it is reactivated at a later date, EarthLink will bill you an account reactivation fee.
10.1 Early Termination Fee
If you have a Term Plan and your Service is canceled by you or by EarthLink prior to the end of the fixed period in your billing plan and your billing plan includes an early termination fee, EarthLink will bill you the early termination fee set forth in your billing plan. In certain situations, EarthLink may waive the early termination fee, at its discretion, if (i) EarthLink no longer provides the Service to your current location, (ii) you live in an area currently deemed a weather or war disaster area, or (iii) you were deployed for active military service.
11. MONITORING THE SERVICE
EarthLink has no obligation to monitor the Service but may do so to (i) comply with laws, regulations, or governmental or legal requests; (ii) protect the overall integrity of the Service (including the EarthLink network); (iii) operate the technical aspects of the Service in a proper, effective, and reasonable manner; (iv) protect itself, its employees, or others as described in the privacy policy; and/or (v) enforce or prevent breaches of this Agreement or other EarthLink agreements or policies.
EarthLink may immediately remove your materials or any of your information from EarthLink’s servers, in whole or in part, if EarthLink reasonably believes it infringes another’s property rights or violates EarthLink agreements or policies, or any laws or regulations.
EarthLink will use commercially reasonable efforts to schedule any maintenance outages in a way that minimizes the impact on subscribers; however, EarthLink cannot guarantee that your Service will not be interrupted and cannot always provide advance notice of such outages.
12. EARTHLINK’S OWNERSHIP, INTELLECTUAL PROPERTY
You acknowledge that the Service may include information, communications, code, software, photos, text, video graphics, sounds, images, logos, and other material and services that are owned, provided, and maintained by EarthLink or its providers (“EarthLink Content”). You agree and acknowledge that notwithstanding that EarthLink may permit access to and use of the EarthLink Content and that the EarthLink Content is protected by copyrights, trademarks, and proprietary rights. You may not copy, reproduce, distribute, or create derivative works from the EarthLink Content, unless expressly authorized by EarthLink.
You are also prohibited from infringing, publishing, submitting, copying, uploading, downloading, posting, transmitting, reproducing, or distributing software, video or audio content, or any other material that is protected by copyright, trademark, patent, trade secret, any other type of intellectual property rights, trademark laws, or other proprietary right of any party in connection with your use of the Services and/or Equipment unless you own or control the rights thereto or have received all necessary consent to do the same. This prohibition includes the use of any material or information including images or photographs that are made available through the Services. EarthLink assumes no responsibility, and you assume all risks, regarding the determination of whether material is in the public domain, or may otherwise be used by you for such purposes. We hereinafter refer to any software provided by EarthLink in connection with any Service or Equipment as “Software.”
13. DISCLAIMER OF WARRANTY
THE SERVICE AND EQUIPMENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OR GUARANTEES OF ANY KIND. EARTHLINK AND ITS SUPPLIERS, AND VENDORS DO NOT WARRANT THAT (i) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (ii) THE SERVICE AND/OR SOFTWARE OR EQUIPMENT WILL MEET YOUR REQUIREMENTS; (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE, SOFTWARE, AND/OR EQUIPMENT WILL BE ACCURATE OR RELIABLE; AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE, SOFTWARE, AND/OR EQUIPMENT WILL MEET YOUR EXPECTATION. EARTHLINK AND ITS SUPPLIERS, AND VENDORS MAKE NO EXPRESS WARRANTIES REGARDING THE SERVICE, SOFTWARE, AND THE EQUIPMENT, AND WAIVE ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE, EQUIPMENT, AND/OR SOFTWARE IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM EARTHLINK OR THROUGH OR FROM THE SERVICE, EQUIPMENT, AND/OR SOFTWARE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE AGREEMENT.
14. LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT EARTHLINK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS, SUPPLIERS AND VENDORS (COLLECTIVELY “EARTHLINK PARTIES”) WILL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS IN CONNECTION WITH THE SERVICE AND THE EQUIPMENT RESULTING FROM: (I) AVAILABILITY OR QUALITY WITHIN THE COVERAGE AREA REGARDLESS OF THE CAUSE(S) OF THE PROBLEM; (II) OTHER USERS ACCESSING YOUR DEVICE; (III) VARIATIONS IN THE SPEED OR BANDWIDTH AVAILABILITY TO EACH DEVICE CONNECTED TO THE EARTHLINK NETWORK; (IV) SECURITY BREACHES; (V) EAVESDROPPING; INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING THE SERVICE; (VI) YOUR RELIANCE ON OR USE OF THE SERVICE; (VII) INTERRUPTIONS (INCLUDING DUE TO MAINTENANCE), DELETION OF FILES, ERRORS, OR DEFECTS REGARDLESS OF WHETHER YOUR DATA IS MAINTAINED ON THE EARTHLINK SERVERS OR YOUR DEVICE(S); (VIII) DELAYS IN OPERATION, TRANSMISSIONS, CORRUPTION OF DATA, INVALID DESTINATIONS OR ANY FAILURE OF PERFORMANCE OF THE SERVICE; (IX) USE OF THE SERVICE BY YOU OR A THIRD PARTY THAT INFRINGES A THIRD PARTY’S COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY, OTHER INTELLECTUAL PROPERTY, PROPRIETARY, OR CONTRACTUAL RIGHTS; OR (X) ACCURACY, COMPLETENESS, AND USEFULNESS OF ANY THIRD PARTY PRODUCTS, SERVICES OR INFORMATION OR THE MERCHANTABILITY OF SUCH ITEMS (INCLUDING ANY SUCH ITEMS OFFERED THROUGH CO-BRANDED WEB SITES LINKED FROM THE EARTHLINK WEB SITES).
THE EARTHLINK PARTIES WILL HAVE NO LIABILITY WHATSOEVER FOR (I) YOUR FAILURE TO PROPERLY INSTALL, USE OR OPERATE THE EQUIPMENT OR (II) ANY DAMAGE TO OR LOSS OR DESTRUCTION OF ANY OF YOUR DEVICES, SOFTWARE, FILES, DATA, PERIPHERALS OR PROPERTY DUE TO YOUR INSTALLATION, ATTEMPTED INSTALLATION, USE, REPAIR OR REMOVAL OF ANY EQUIPMENT.
THE FOREGOING LIMITATIONS APPLY TO THE ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF THE EARTHLINK PARTIES WHICH, BUT FOR THIS PROVISION, WOULD GIVE RISE TO THE CAUSE OF ACTION AGAINST ANY EARTHLINK PARTY IN CONTRACT, TORT, OR ANY OTHER LEGAL DOCTRINE. YOUR EXCLUSIVE AND ONLY REMEDIES UNDER THIS AGREEMENT ARE AS EXPRESSLY SET FORTH IN THIS AGREEMENT.
THE CUMULATIVE LIABILITY OF ANY EARTHLINK PARTY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICE AND THE EQUIPMENT WILL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING THE THREE MONTHS IMMEDIATELY PRECEDING A CLAIM.
YOU MAY HAVE OTHER RIGHTS UNDER CERTAIN LAWS IN CERTAIN STATES WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
15. INDEMNIFICATION
You agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages including, but not limited to, direct, indirect and consequential damages, attorney’s fees and expenses that an EarthLink Party may sustain or incur by reason of your use or misuse of the Service or the use or misuse of the Service by anyone else through your account including, but not limited to, use or misuse of the Service (i) in violation of applicable laws or regulations or the terms of this Agreement or any other EarthLink agreement or policy; (ii) in connection with any claims for infringement of any intellectual property rights arising from or in connection with such use or misuse; or (iii) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible property (including data).
16. ELECTRONIC COMMUNICATIONS AND PHONE COMMUNICATIONS
16.1 Electronic Communications
You consent to receive notices, documents, disclosures and other communications about your account or EarthLink Service from EarthLink (“Communications”) in an electronic format to your Contact Email Address and agree that the Communications provided to you by EarthLink electronically will be deemed in writing. If you do not want to receive Communications from EarthLink electronically or if you withdraw your consent to receive such Communications electronically, then you must stop using the Service. The withdrawal of your consent will not affect the legal validity and enforceability of any electronic Communications provided or business transacted between EarthLink and you prior to the time you withdraw your consent.
16.2 Phone Calling and Texting
In addition, you hereby agree and acknowledge that providing your phone number constitutes your prior express consent to receive automated and manually dialed informational calls, text messages and pre-recorded messages to the phone number(s) that you provided EarthLink in connection with your subscription to or use of the Service. Consent to receiving autodialed calls, text messages, and/or pre-recorded messages from EarthLink is not required to purchase products or services from EarthLink.
16.3 Changing Your Contact Preferences
You may modify your contact preferences regarding Communications and/or automated or manually dialed calls, text messages and pre-recorded messages from EarthLink by going directly to myaccount.earthlink.net/cam/contactinfo.jsp or calling EarthLink customer service. You also may text STOP in response to any text message from EarthLink to stop receiving text messages from EarthLink.
17. CUSTOMER SUPPORT
For online customer support for your Service, including troubleshooting email, certain connection issues, billing issues, setting up your email, and online account maintenance, go to support.earthlink.net/ for the EarthLink Services. For specific billing questions, you also can login to myaccount at myaccount.earthlink.net/cam/whlogin.jsp. To contact EarthLink Customer Service via telephone or live chat, go to www.earthlink.net/contact/ for the EarthLink Services.
EarthLink may provide technical support for certain computer software configurations and browser setups for problems connecting to the Internet through laptops, notebooks and tablets, but not for smart phones. However, EarthLink may refer you to the manufacturer of any hardware or software for technical support.
18. GOVERNING LAW
This Agreement and any claim or action related directly or indirectly to this Agreement shall be governed by the laws of the State of Georgia, whether sounding in contract or in tort or any other legal theory, without regard to the conflict of law provisions.
19. DISPUTE RESOLUTION BY BINDING ARBITRATION AND CLASS ACTION WAIVER (INCLUDING IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS)
PLEASE READ THE FOLLOWING PROVISIONS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. This Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies that are available to you in the event of a dispute.
19.1 Summary
Most Subscriber concerns can be resolved by calling us at any of our designated telephone numbers, which can be found at www.earthlink.net/contact/. If EarthLink is unable to resolve your complaint to your satisfaction (or if EarthLink has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed $75,000, EarthLink will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys’ fees from EarthLink to at least the same extent as you would be in court.
In addition, under certain circumstances (as explained below), EarthLink will pay you more than the amount of the arbitrator’s award and will pay your attorney (if any) his or her reasonable attorneys’ fees if the arbitrator awards you an amount that is greater than what EarthLink has offered you to settle the dispute.
19.2 Agreement to Arbitrate
EarthLink and you agree to resolve all disputes and claims between us through binding arbitration by the American Arbitration Association (“AAA”). This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
- Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
- Claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);
- Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
- Claims that may arise after the termination of this Agreement.
References to “EarthLink,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Service under this Agreement or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court rather than by arbitration if the claim qualifies for small claims court in a location where jurisdiction and venue over EarthLink and you is proper. This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
You agree that, by entering into this Agreement, you and EarthLink are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision.
19.3 Informal Dispute Resolution Prior to Arbitration
19.3(1) Notice of Dispute
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). A Notice to EarthLink should be addressed to: EarthLink, LLC, 980 Hammond Drive NE, Suite 400 Atlanta, GA 30328, Attn: Legal Department (Arbitration) (“Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). A Notice to you will be addressed to the billing address or Contact Email Address that EarthLink has on file for you.
19.3(2) Settlement Proposals
The amount of any settlement offer made by EarthLink or you will not be disclosed to the arbitrator in any arbitration between us until after the arbitrator determines the amount, if any, to which you or EarthLink is entitled.
19.3(3) Failure to Reach Resolution
If EarthLink and you do not reach an agreement to resolve the claim within 45 days after the Notice is received, you or EarthLink may commence an arbitration proceeding.
19.4 Commencement of Arbitration
You may initiate an arbitration by filing a claim form with the AAA and sending a copy of the claim form to EarthLink at the Notice Address. You can access a claim form and directions for filing at the website for AAA, www.adr.org. If EarthLink receives notice at the Notice Address that you have commenced arbitration and paid the filing fee to the AAA, it will promptly reimburse you for your payment of the filing fee by check to your address or by credit to your account unless your claim is for greater than $75,000. (The filing fee currently is $200 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, EarthLink will pay it directly upon receiving a written request from you to the Notice Address.)
19.5 Arbitration Procedures
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the AAA, as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 800-778-7879. One arbitrator, who is selected under the AAA Rules, will conduct the arbitration. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for a court to decide. Unless EarthLink and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. The right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
19.6 Appeal
If an award issued by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the AAA by a written notice of appeal filed within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the AAA. The AAA will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel will be final and binding, except for any appellate right which exists under the FAA. If an award issued by the arbitrator does not exceed $75,000, any appeal rights from the award will be governed by the FAA.
19.7 Arbitration Fees
Except as otherwise provided for herein, EarthLink will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse www.earthlink.net/contact/ for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
19.8 Awards and Attorney’s Fees
If the arbitrator issues you an award that is greater than the value of EarthLink’s last written settlement offer made before an arbitrator was selected, or if the arbitrator issues you an award and EarthLink made no settlement offer, then EarthLink will pay you the amount of the award or $2,500 (“Alternative Payment”), whichever is greater, and pay your attorney, if any, the amount of attorney’s fees incurred, and reimburse any expenses (including expert witness fees and costs) that your attorney, if any, reasonably accrues and documents with specificity for investigating, preparing, and pursuing your claim in arbitration (“Attorney Fee Award”).
The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney Fee Award at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
The right to attorneys’ fees and expenses discussed in this Section 19.8 supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys’ fees or expenses. Although under some laws EarthLink may have the right to an award of attorney’s fees and expenses if it prevails in an arbitration, EarthLink agrees that it will not seek such an award.
19.9 Waiver of Class Actions; Limits of Scope of Arbitrator’s Authority
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND EARTHLINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and EarthLink agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void and all disputes will be heard by a court.
19.10 Future Changes to Agreement to Arbitrate
Notwithstanding any provision in this Agreement to the contrary, if EarthLink makes any future change to this arbitration provision (other than a change to the Notice Address) during the term of your subscription with EarthLink, you may reject any such change by sending us written notice to the Notice Address postmarked within 30 days of the date of the change. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language in this Section 19 of this Version dated February 1, 2020.
19.11 Notice to California Residents
California residents are entitled to the following information:
The Service is provided by EarthLink, LLC, 980 Hammond Drive NE, Suite 400 Atlanta, Georgia 30328.
Charges may vary depending on the type of Service.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834 or by telephone at 800-952-5210.
20. SURVIVAL
Sections 4, 7, 10.1, 12, 13, 14, 15, 16, and 19 of this Agreement will survive termination of this Agreement.
21. REVISIONS TO THIS AGREEMENT
EarthLink may revise, amend, or modify this Agreement at any time by posting the revised version of this Agreement on the EarthLink’s web site located at www.earthlink.net/tcs/. The revised version will be effective on the date that it is posted as stated at the end of the revised version. Your continued use of the Service after the date of the revised version constitutes your acceptance of all of the revisions. If you do not agree to the revisions in the revised version, your sole and exclusive remedy will be to terminate your account and use of the Service.
22. MISCELLANEOUS
You may not assign your rights or delegate any of your duties under this Agreement without the prior written consent of EarthLink, and any attempted assignment or delegation without such consent will be void. If one or more provisions of this Agreement are held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired thereby. The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration provision in Section 19; if that prohibition is found to be unenforceable, the entire DISPUTE RESOLUTION BY BINDING ARBITRATION provision (but only the DISPUTE RESOLUTION BY BINDING ARBITRATION provision) will be null and void and the dispute will be heard by a court. EarthLink may amend or replace such unenforceable provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of EarthLink as reflected in the original provision. Nothing in this Agreement or in the understanding of the parties confers upon the parties the status of agency, partnership, or other form of joint enterprise between the parties. EarthLink may subcontract any work, obligations or other performance required of EarthLink under this Agreement without your consent. EarthLink will not be liable for delays, damages or failures in performance because of causes beyond its reasonable control, including, but not limited to, acts of a government in its sovereign capacity, acts of war, terrorism, acts of a public enemy, fires, earthquakes, acts of God, labor disputes, strikes, work slow-downs or other labor-related activity.
Effective Date: February 1, 2021
Schedule 1 – List of EarthLink Internet Services
Unless otherwise expressly provided in writing to the contrary, the Services covered by the EarthLink Internet Service Agreement include, without limitation, those listed below:
- EarthLink Dial-Up Service
- EarthLink Residential DSL Internet Service
- EarthLink Freestanding Residential DSL Internet Service
- EarthLink HyperLink High Speed Internet Service
- Online Backup Service
Capitalized terms that are not defined in these Schedules have the meanings ascribed to them in the EarthLink Internet Services Agreement.
Schedule 2 – EarthLink Dial-Up Service
EarthLink Dial-Up Service Disclosures: “Dial-Up Service” refers to and generally encompasses services marketed as “EarthLink Dial-Up Service” and any related software and tools described at www.earthlink.net.
The Dial-Up Service may include a dial-up connection to the Internet. Depending on the billing plan for EarthLink Dial-Up Service you may have a limit on the number of hours of connection to the Internet per monthly billing cycle.
Unless your Service includes a static IP address, you will be allocated a dynamic IP address. For Dial-Up Service, EarthLink reserves the right to timeout connections that EarthLink deems are excessive.
Additional Fees for EarthLink Dial-Up Customers: The Dial-Up Service allows a dial-up connection to the Internet from only one computer at a time without incurring additional fees; however, if two or more Devices are logged into a Dial-Up account to access the Internet at the same time (“Simultaneous Usage”), then Simultaneous Usage charges will accrue for that month. The Simultaneous Usage fee is $1.00 per hour, pro-rated to the minute, through the end of the monthly billing cycle. The Simultaneous Usage fee will be added to your monthly bill. Although some EarthLink access plans come with multiple email addresses, Simultaneous Usage charges will accrue if two or more dial-up connections from one account for the Dial-Up Service are accessing more than one of these email addresses at the same time.
Local Telephone, Toll and Long Distance Charges: EarthLink will provide you with a dial-up access number to access the Service (“POP Number”). When using the Service, you are solely responsible for determining if use of a particular POP Number will cause you to incur long-distance, toll, or any other charges, EarthLink does not guarantee that any POP Number that EarthLink provides will be a local call from your location. EarthLink is not responsible for any long-distance, toll, or other charges you incur.
EarthLink may change its POP numbers at any time. EarthLink reserves the right to direct you to use certain POP Numbers to access the Service or to restrict use of specific POP Numbers.
Equipment & Software Terms: EarthLink will ship a welcome kit that will include software (“EarthLink Access Software”) that you may use to access the Dial-Up Service. The EarthLink Access Software includes a setup wizard to guide you step-by-step through the installation process. The minimum computer requirements for the EarthLink Access Software are located at www.earthlink.net.
In addition to the EarthLink Access Software, the Dial-Up Service requires a modem to access the Internet. If your Device does not have a modem to access a dial-up connection, you may purchase the EarthLink Dial-Up Modem to access the Dial-Up Service for a one-time charge plus shipping and handling fees. EarthLink recommends the EarthLink Dial-Up Modem, which includes a one-year warranty, to ensure ongoing technical support.
If EarthLink Technical Support determines during the Dial-Up warranty period that your EarthLink Dial-Up Modem is defective, at no cost to you EarthLink will ship a replacement EarthLink Dial-Up Modem to your shipping address on file. EarthLink will not charge shipping or handling fees for shipping the replacement modem except if you upgrade the shipping method to overnight delivery.
Schedule 3 – EarthLink High-Speed Internet and DSL Services
DSL and High Speed Internet Service Disclosures: “High-Speed Internet and DSL Services” generally refers to and encompasses the services marketed as EarthLink Residential DSL Internet service, the EarthLink Freestanding Residential DSL Internet service, the EarthLink HyperLink High Speed Internet service and any related software and tools described at www.earthlink.net.
Additional Fees for EarthLink High-Speed Internet and DSL Service Customers: The High-Speed Internet and DSL Services include a dial-up connection to the Internet for up to 20 hours per monthly billing cycle. In calculating the 20 hours of usage, the dial-up usage of each Device logged into your account to access the Internet is counted. For example, if you have two Devices logged in from 10:00 a.m. to 11:00 a.m., your total usage for that time period will be 2 hours of usage. If your dial-up connection usage exceeds 20 hours per month, you will be charged an additional $1.00 per hour (up to a maximum of $21.95 per month), pro-rated to the minute, through the end of the monthly billing cycle.
Local Telephone, Toll and Long Distance Charges: EarthLink will provide you with a dial-up access number to access the Service (“POP Number”). When using the Service, you are solely responsible for determining if use of a particular POP Number will cause you to incur long-distance, toll, or any other charges, EarthLink does not guarantee that any POP Number that EarthLink provides will be a local call from your location. EarthLink is not responsible for any long-distance, toll, or other charges you incur.
EarthLink may change its POP numbers at any time. EarthLink reserves the right to direct you to use certain POP Numbers to access the Service or to restrict use of specific POP Numbers.
HyperLink Equipment Terms: The EarthLink HyperLink High Speed Internet service (“HyperLink Service”) generally requires special equipment that EarthLink will arrange to be installed in your home (“HyperLink Equipment”). EarthLink will charge an upfront installation charge to your account and coordinate with you to schedule the date of equipment installation by a service technician at your Service address.
The technician will determine the most appropriate installation location for the HyperLink Equipment to support your HyperLink Service. If you prefer a different installation location, additional charges may apply. If you cannot agree on the installation location for the HyperLink Equipment, or you do not want to pay additional charges, you may cancel the HyperLink Service. All charges incurred will be refunded to your EarthLink account or your credit card on file.
If existing wiring does not meet EarthLink’s standards, additional charges may apply for a wiring upgrade. If you request additional wiring, charges may also apply. After the HyperLink Equipment has been installed, if you wish to move the HyperLink Equipment to a different location within your Service address, it is your responsibility to contact a third party vendor.
THE INSTALLATION OF THE HYPERLINK EQUIPMENT AND THE FIRST USE OF THE HYPERLINK SERVICE MAY INTERFERE WITH THE NORMAL OPERATION OF A MONITORED ALARM OR EMERGENCY RESPONSE SYSTEM. IT IS ESSENTIAL THAT YOU TEST ANY ALARM SYSTEMS IMMEDIATELY FOLLOWING INSTALLATION OF THE HYPERLINK EQUIPMENT. IN NO EVENT WILL EARTHLINK BE RESPONSIBLE FOR ANY CLAIMS OR DAMAGES, OF ANY NATURE WHATSOEVER, RESULTING FROM ANY FAILURE OR MALFUNCTION OF ANY ALARM SYSTEMS, WHETHER OR NOT CAUSED BY ANY INTERFERENCE WITH OR FROM THE HYPERLINK SERVICE.
In some cases, installation of the HyperLink Equipment may require the inactivation of your current landline home phone service, if applicable, to complete the installation process. After installation, it is your responsibility to cancel your landline telephone service with your provider so that you will not continue to be billed for landline home phone service.
DSL Equipment Policy: If you leased any DSL Equipment from EarthLink, the following shall apply: All DSL Equipment returns must have an EarthLink-provided shipping label and the original packaging (or equivalent). If you cancel your account and return all DSL Equipment within thirty (30) days of your shipping date (the date EarthLink mails your Equipment), EarthLink will refund all Equipment-related fees incurred to date, excluding postage and handling. EarthLink will not refund any fees after thirty (30) days of your shipping date. EarthLink will mail you a shipping label upon cancellation and will not accept returns without an EarthLink-supplied shipping label.
EarthLink, in its discretion, may replace DSL Equipment due to manufacturer’s defect at no cost to you under the following circumstances: you call the EarthLink Technical Support Department within one year of your original shipping date; the EarthLink Technical Support Department certifies that a defect has occurred; and you return the DSL Equipment in the original packaging (or equivalent) using an EarthLink-provided shipping label within thirty (30) days of certification. Upon certification, EarthLink will ship replacement DSL Equipment to you. Failure to return the certified DSL Equipment within thirty (30) days of certification will result in a charge for the new DSL Equipment. EarthLink will not accept the return of DSL Equipment without EarthLink Technical Support Department certification and shipping label after thirty (30) days from the original shipping date. EarthLink will not replace any DSL Equipment, including replacements, after one year from your original shipping date.
Schedule 4 – EarthLink Online Backup Service
Online Backup Service Disclosures: “Online Backup Service” refers to and generally encompasses services and any related software and tools that are marketed as “EarthLink Online Backup Service” and described at www.earthlink.net.
The Online Backup Service may be used to reproduce and store materials. It is licensed to you only for reproduction and storage of non-copyrighted materials, materials in which you own the copyright, or materials you are authorized or legally permitted to reproduce. The Online Backup Service may also be used for remote access to materials for usage between computers. Remote access of copyrighted material is only provided for lawful personal use or as otherwise legally permitted. If you are uncertain about your right to copy or permit access to any material you should contact your legal advisor.
Software License: EarthLink will license the software to you that will automatically backup and store your data from your computer (“Software”), provided you successfully installed and configured the Software. EarthLink will allow you to retrieve your data files from the Service up to a maximum amount of data which can be downloaded from your account per each 24-hour period as determined by EarthLink (“Download Limit”). Your “Download Limit” is set by EarthLink, at its sole discretion, and is currently calculated by the number of bytes downloaded over the course of a 24-hour period according to the local time of EarthLink’s servers or its providers’ servers. EarthLink reserves the right to change the Download Limit calculation method without further notice. From time to time, EarthLink may offer promotions to increase your Download Limit. In the event that you desire or attempt to download more than your Download Limit through EarthLink’s servers or its providers’ servers, EarthLink reserves the right, but will have no obligation, to offer and, upon your acceptance, provide to you a higher Download Limit as part of the Service (or other EarthLink additional services and products that may be offered from time to time).
Legal Compliance: You are solely responsible for (i) obtaining sufficient rights to the content of all data and files stored by you on EarthLink’s or its providers’ servers and (ii) ensuring that such content does not violate the Privacy Policy or the Acceptable Use Policy.
EarthLink may take any legal and technical remedies to prevent the violation of this Agreement. If you believe that, your copyright in any material, has been infringed by an EarthLink Online Backup account holder, please notify EarthLink as set forth in the Digital Millennium Copyright Act Policy.
EarthLink will only disclose information regarding your use of the Online Backup Service in accordance with the Privacy Policy. EarthLink or its providers may immediately refuse, remove or disable access to any data or files stored on EarthLink’s or its providers’ servers that EarthLink or its providers reasonably believe may be illegal, may violate other EarthLink agreements or policies, or any laws or regulations, may violate the rights of any third party or otherwise may be reasonably objectionable with or without notice to you.
EarthLink will comply with its obligation to report evidence of child pornography offenses to the appropriate law enforcement authorities pursuant to the Protection of Children from Sexual Predators Act. Any such materials will be forwarded to the appropriate law enforcement authorities upon discovery and public access will be disabled.
Protection of Files: You are solely responsible for protecting the information on your computer such as by installing anti-virus software, updating your applications, password protecting your files, and not permitting third party access to your computer. The Online Backup Service may backup files that are no longer usable due to corruption from viruses, software malfunctions or other causes that may result in you restoring files that are no longer usable.
Deletion of Backup Data: The Software saves a copy of each file you designate to a server operated by EarthLink or its providers. The Software scans for changes or additions to these files and then periodically creates a copy of modified or newly designated file. You will not be able to restore files that EarthLink has not completed copying or files that have been changed but not yet been backed up or not eligible for backup.
If your account for the Online Backup Service expires, is terminated, is not renewed, or is otherwise discontinued for any reason, EarthLink and its providers may, without notice, delete or deny you access to any of your backup data that may remain in EarthLink’s possession or control.
You agree that if you mark a file to no longer be backed up, delete a file from your computer, or terminate or allow your trial or license to terminate, non-renew, or otherwise lapse for any reason, that these files may not be available to you should you wish to restore them.
You agree that EarthLink and its providers may retain (but will have no obligation to retain) your backup data for a period of up to one year after your trial or license has been terminated, expired, or otherwise lapsed, as part of EarthLink’s marketing to you the opportunity to purchase, renew, or extend a license.
DIGITAL MARKETING, WEB HOSTING, AND DOMAIN SERVICE AGREEMENT
THIS AGREEMENT GOVERNS YOUR USE OF EARTHLINK’S DIGITAL MARKETING, WEB HOSTING, DESIGN, AND DOMAIN SERVICES, AND INCLUDES A BINDING ARBITRATION PROVISION IN SECTION 17, WHICH INCLUDES A WAIVER OF CLASS ACTIONS AND LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. IN ARBITRATION THERE IS NO JUDGE OR JURY AND THERE IS LESS COMPELLED INFORMATION DISCLOSURE (REFERRED TO AS “DISCOVERY”) AND APPELLATE REVIEW THAN IN COURT.
READ THIS AGREEMENT CAREFULLY BEFORE USING ANY OF THE SERVICES LISTED BELOW.
1. AGREEMENT
This Service Agreement (“Agreement”) is between EarthLink, LLC and its related entities (“EarthLink”) and you. This Agreement governs your use of the digital marketing, web hosting, design, and domain services, and all related products and services listed and available on www.earthlink.net and all subpages (collectively, referred to as the “Service(s)”). The Service(s) covered under this Agreement do not include EarthLink’s Internet services (for example EarthLink HyperlinkTM Internet service), which have their own Internet Service Agreement and policies.
This Agreement consists of the following: this Service Agreement, any billing plan terms for your Service, EarthLink’s Acceptable Use Policy, and EarthLink’s Privacy Policy, which can be found at www.earthlink.net, as such may be updated from time to time (collectively, the “Terms of Service”), and which are incorporated herein by this reference. Certain provisions in this Agreement may not apply to you depending on the specific Services purchased and/or your particular billing plan arrangement. In the event of any conflict between this Service Agreement and the terms of your billing plan, your billing plan shall control. If you do not wish to be bound by these Terms of Service, you should immediately stop your use of the Service and notify EarthLink’s Customer Service Department, which contact information can be found here www.earthlink.net/contact/, to terminate the Service.
By establishing an account for the Services and/or using the Services, you agree to be bound by this Agreement and to use the Services in compliance with the Terms of Service and all applicable federal, state, and local laws, rules, and regulations. EarthLink may change its prices, fees, the Services, and/or the Terms of Service at any time, with or without prior notice, except as expressly provided in the Terms of Service. Your continued use of the Services after notice of the change shall be considered your acknowledgement and acceptance of the changes, and the most recent version of this Agreement controls your relationship with EarthLink and EarthLink’s provision of Services to you.
The current version of the Service Agreement and all incorporated documents may be found at www.earthlink.net. You may not modify this Service Agreement or the Terms of Service by making any typed, handwritten, or any other changes to it for any purpose. This is a binding legal document. If a portion of the Services is terminated, or any aspect of it is changed, any remaining Service or replacement Service will continue to be governed by this Services Agreement and the Terms of Service incorporated herein.
2. TERM OF THIS AGREEMENT
The effective date of this Agreement is the date on which you subscribed to the Services. This Agreement continues until the later date of termination of your Services. Sections 6, 8, 10, 11, 12, 13, 14 and 17 of this Agreement will survive the termination of this Agreement.
3. SERVICES NOT INTENDED FOR USE BY COVERED ENTITIES
Unless expressly set forth in the description of the Services, the Services are not intended for use by covered entities or business associates to create, access, transmit, or maintain protected health information that is subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). You agree that you have reviewed the descriptions of the Services and understand the intended use of the Services that you are purchasing. You also agree that unless a Service description expressly states that the Service is “HIPAA Compliant,” you will not use such Service to create, access, transmit or maintain any protected health information. Any violation of this Section 3 is your sole responsibility. EarthLink and its affiliates, subsidiaries and licensors will have no liability with respect to your violation of this Section 3.
4. SUBSCRIPTION INFORMATION
To order and receive any of the Services, you acknowledge that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is older, and either (i) you have legal authority to enter into this Agreement or (ii) represent a corporation, partnership or other legal entity duly formed (and incorporated where applicable) in good standing and you have the legal authority and power to enter into this Agreement on behalf of such entity. You must provide EarthLink with a valid credit or debit card or other EarthLink approved payment methods for the Services and your billing address. You represent that all information you provided during the subscription process is accurate and complete, and that you will update such information with EarthLink should any of it change.
EarthLink reserves the right to verify the accuracy of the information you submit in connection with your subscription to the Services and you consent to such verification. EarthLink also reserves the right to validate the payment method information you provide at subscription and account updates, including attempting up to a $1.00 authorization to your credit or debit card which is not actually billed. To understand how EarthLink handles and protects your personal information, please see the Privacy Policy.
EarthLink will send you a welcome email as written confirmation of your order. EarthLink may accept or reject any potential subscriber to the Services in its sole discretion. EarthLink reserves the right to change or discontinue, with or without notice to you, (i) any of the features, content or applications of the Service or (ii) any of the features of the software or Equipment. If EarthLink makes a change that would have a material impact on your Service, it will use reasonable business efforts to provide you with notice of any such change. Your continued use of and subscription to the Service after notice of the change constitutes your acceptance of the changes and the associated terms and conditions.
5. PRICING
When you purchased the Service, you agreed to a specific price and billing plan, which may have included a term for the Service of one or more years (“Term Plan”). Similarly, some plans may offer a discount on the Service if you sign up for other EarthLink services. You agree to maintain your Service and any bundled services for the duration of the Term Plan, as applicable. If you signed up for a Term Plan or a promotional deal, the price under the applicable plans is valid until one of the following events occurs, at which time the price of your Service may revert to the then-current price for such Service: (1) the term of your plan expires; (2) you change your current Service address to another Service address; (3) you drop any of the EarthLink services that you were required to purchase to receive a special rate; or (4) EarthLink exercises a right under this Agreement to terminate your Services.
6. BILLING AND PAYMENT
You agree to pay all charges associated with the Service, including, but not limited to, up front Service fees, charges for installation, service calls, monthly Service, Equipment purchases or leases, any applicable federal, state, local taxes and fees (however designated), fees to recoup any municipal, state, and federal government fees or assessments on EarthLink, permitted fees and cost recovery charges, or any fees for programs in which EarthLink participates. You shall pay all charges and all applicable fees and taxes by the due date as listed on your bill, which may be sent by multiple, separate invoices and/or exclusively by online presentation depending on the Service subscription and/or plan. All payments must be made in U.S. dollars. EarthLink will charge you a fee for each paper invoice.
You must provide accurate billing information including legal name, address, telephone number, and credit or debit number and expiration date, and report all changes to this information promptly to EarthLink. Payment methods, including credit card, debit cards, and checks will be stored by EarthLink for future use.
Charges may be billed on or after your billing cycle date to your method of payment on file each month for the Service, including any additional charges incurred (e.g. usage, taxes, and fees). EarthLink is not responsible for any fees resulting from charges billed by EarthLink including, but not limited to, overdrawn accounts or exceeding credit card limits. If you have a prepaid billing plan, EarthLink will automatically renew your prepaid billing plan on the prepaid billing plan anniversary date unless your Service is canceled or you change to the monthly billing plan.
You may incur charges from third-party service providers, such as for accessing online services, purchasing or subscribing to other offerings via the Internet, which are separate and apart from the amounts charged by EarthLink. You are solely responsible for all such charges payable to third parties, including all applicable taxes.
Upgrades to higher tiered Services or Service plans (e.g., from Do-It-Yourself Services to any of the Professionally Designed Service plans) will not incur any additional costs for upgrading, except for the difference in the monthly fees associated with the selected Service plan. Upgrades to any of the Digital Marketing Service plans without a Term Plan commitment (a “No Term Plan”) will incur additional costs. The full upfront cost will be due on the day you upgrade to a No Term Plan for any of the Digital Marketing Services. If you downgrade to a lower tiered Service or change your Service plan prior to the end of your Term Plan, you may be charged the applicable early termination fee. Any such upgrade or downgrade to a new Service or Service plan will take effect immediately and the new monthly fee will take effect as of the date of such change.
EarthLink reserves the right to change the fees associated with your Service or account and institute new fees upon email notice at least thirty (30) days prior to the effective date of such new fee to your Contact Email Address or your billing email address if different from your Contact Email address.
6.1 Credit Check / Advance Payment & Deposits
By applying to purchase Services and by continuing to access the Services, you are granting EarthLink permission to obtain your credit information from consumer credit reporting agencies at any time. If we determine that you may be a credit risk due to: (1) unsatisfactory credit rating; (2) insufficient credit history; (3) fraudulent or abusive use of EarthLink Services within the last five years; or (4) late payments for current or prior bills, we may refuse to provide the Services or we may require an advance payment, a non-refundable payment, and/or a deposit. Interest will not be paid on advance payments or deposits unless required by law. If you are delinquent in any payment to us, you also authorize us to report any late payment or nonpayment to credit reporting agencies.
6.2 Recurring Automatic or One-Time Payment by Electronic Payment Terms
If you provided EarthLink with a valid credit card or debit card, you agree to maintain valid and current credit or debit card information with EarthLink at all times. If you authorized EarthLink to automatically charge or deduct your Service fees and any other charges, fees, or taxes billed to you, from your credit or debit card or your checking or savings bank account, then you hereby reaffirm your agreement to the Automatic Payments Authorization, which is incorporated herein by reference. You acknowledge and agree that you authorize EarthLink, and that EarthLink does not need to obtain any additional authorization from you for any recurring payments or automatic billing options. In addition, if your credit or debit card company provides updated credit or debit card information to EarthLink, you acknowledge that EarthLink does not need to obtain authorization from you for EarthLink to use such information to update your stored credit or debit card information. You have the right to revoke the recurring automatic payment arrangement with EarthLink at any time. Any revocation of your authorization to pay the EarthLink bill through an automatic payment arrangement will not take effect until after receipt by EarthLink, and will result in the discontinuance of automatic bill payment(s). After cancelation of automatic payment bill arrangement, you will be responsible for taking appropriate action each month to pay the EarthLink bill.
6.3 Payment by Check
If payment by check has been accepted by EarthLink, then payments by check must be received by EarthLink by the due date listed in your monthly paper invoice. EarthLink will charge a processing fee each time you pay your monthly billing invoice by check. When you pay your fees by check, you also authorize EarthLink to electronically process your payment. If your check is processed electronically, your checking account may be debited on the same day that EarthLink receives your check and neither your check nor a copy of your check will be included with your checking account statement. EarthLink will charge a fee for returned checks or returned bank drafts from your financial institution.
6.4 Suspension/Disconnection for Non-Payment
Delinquent accounts may be suspended or canceled at EarthLink’s sole discretion; however charges will continue to accrue until the account is canceled. If you pay your monthly Service fee to a third party provider, your account also may be suspended for non-payment if your account is delinquent. Your account will be automatically deactivated if you put a stop payment on your account with your financial institution in connection with the payment of your bill.
6.5 Billing Disputes
All charges are considered valid unless disputed within thirty (30) days of the billing date. Customers may call 844-356-5249 to dispute any charges on their billing statements. Adjustments will not be made for charges that are disputed more than thirty (30) days after the billing date.
6.6 Collection Costs
EarthLink may use various means to recover monies due. If EarthLink retains a collection agency or takes legal action to collect monies due on your account, you agree to pay all costs and expenses of collection incurred by EarthLink, which may include reasonable attorney’s fees and collection agency fees which may be based on a percentage of the amount owed, up to a maximum of 25%, where permitted by applicable law.
7. CANCELLATION AND TERMINATION
For specific cancellation information pertaining to your Services, please review the welcome email you receive as confirmation of your Services order. You may request cancellation of your Services as follows:
- By calling EarthLink toll-free at 844-356-5249.
EarthLink does NOT accept cancellations by any method other than by telephone. You may verbally request a confirmation number from our customer service agents over the phone. EarthLink will confirm cancellation of your Services by email. Accounts are set to close at the end of the current billing period. If you cancel by one of the prescribed methods listed above and are mistakenly billed for your Services after the end of the billing period, EarthLink will refund any erroneous charges upon proof of such cancellation.
Except as described in this Agreement, EarthLink does not grant refunds or credits for any prior use, including partial use, of the Service during the last month of cancellation, and EarthLink does not issue pro rata refunds for fees paid in advance.
If EarthLink waived the registration fee of your domain name and you cancel the Services prior to the 90th day after your account billing start date or whichever start date is set forth in your billing plan, then EarthLink may charge you for the registration fee for your domain name.
Upon any termination by you, EarthLink will permit you to download or otherwise copy electronic materials, data, and files comprising your website, as well as any emails residing on EarthLink’s servers until the end of the current billing cycle, owned by you. However, you may request immediate removal of such information. EarthLink will try to satisfy your request but will not be under an obligation to do so. EarthLink will not be liable for such deleted electronic materials, data, files or emails. EarthLink reserves the right to retain certain technical information about your website such as logs and statistics for a period of time as needed for technical and legal reasons.
EarthLink may terminate your account for the Services at any time for any reason, including, without limitation, if (i) your account is delinquent because charges on your method of payment were refused for any reason, (ii) you failed to make payment when due or you did not provide EarthLink with your credit or debit card’s expiration date or the expiration date of any other method of payment before the existing expiration date; (iii) EarthLink, in its sole discretion, believes you have breached this Agreement or any other EarthLink agreements or policies; or (iv) your use of the Services are prohibited by law. A termination notice will be sent to you via (i) Contact Email Address or (ii) U.S. Mail to the billing address for your EarthLink account. Upon termination by EarthLink, under its sole discretion, EarthLink may immediately remove your website, including all of your materials, data, files and emails from EarthLink’s servers and you will have no right to copy or download such information.
Additional charges, terms, and/or restrictions may apply if you cancel one or more of your Services with EarthLink, and additional charges, terms, and/or restrictions may apply if you cancel one or more of any Services that form part of a Service package or bundle. If you cancel your EarthLink account or if your EarthLink account becomes inactive for any reason, such as lack of timely payment or abuse, all your Services will be canceled. If your account is canceled by you or terminated by EarthLink, it cannot be reactivated. Cancellation of your account at any time will not excuse you from paying all accrued and unpaid charges due under this Agreement. After your account cancellation date, you also will be responsible for any unbilled charges.
7.1 Early Termination Fee
If you have a Term Plan and your Service is canceled by you or by EarthLink prior to the end of the fixed period in your billing plan and your billing plan includes an early termination fee, EarthLink will bill you the early termination fee set forth in your billing plan. In certain situations, EarthLink may waive the early termination fee, at its discretion, if (i) EarthLink no longer provides the Service to your current location, (ii) you live in an area currently deemed a weather or war disaster area, or (iii) you were deployed for active military service.
8. YOUR ACCOUNT, PASSWORD, AND SECURITY
Upon registration, you will receive a username, a password, and other account information. You are responsible for (i) maintaining the confidentiality of both your username, password and other account information, and (ii) the use of your Services by any person who uses your username and password to access the Services, whether or not you specifically authorize such person’s use. You must notify EarthLink immediately upon discovering any unauthorized use of your Services or other breaches of security. Usernames, passwords, email addresses and IP addresses are EarthLink’s property and EarthLink may alter or replace them at any time.
You are solely responsible for the computer and software necessary to use the Services including responsibility for (i) maintaining the security of your computer and data, including protection of your username and password, (ii) the management of your information on your website including back up and restoration of your data, (iii) the encryption of data, and (iii) back-up and restoration of your computer and data. EarthLink recommends that you use anti-virus, anti-spyware and firewall software including appropriately updating such software.
9. MONITORING THE SERVICES
EarthLink has no obligation to monitor the Services but may do so to (i) comply with laws, regulations, or governmental or legal requests; (ii) protect the overall integrity of the Services (including the EarthLink network); (iii) operate the technical aspects of the Services in a proper, effective, and reasonable manner; (iv) protect itself, its employees, or others as described in the Privacy Policy; and (v) to enforce or prevent breaches of this Agreement or other EarthLink agreements or policies.
EarthLink will only disclose information regarding your use of your Services in accordance with the Privacy Policy. EarthLink may immediately remove your material or information from EarthLink’s servers, in whole or in part, if EarthLink reasonably believes it infringes another’s property rights or violates other EarthLink agreements or policies, or any laws or regulations.
EarthLink will use commercially reasonable efforts to schedule any maintenance outages in a way that minimizes the impact on subscribers; however, EarthLink cannot guarantee that your Services will not be interrupted and cannot always provide advance notice of such outages.
10. DISCLAIMER OF WARRANTY
THE SERVICE AND EQUIPMENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OR GUARANTEES OF ANY KIND. EARTHLINK AND ITS SUPPLIERS, AND VENDORS DO NOT WARRANT THAT (i) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (ii) THE SERVICE AND/OR SOFTWARE OR EQUIPMENT WILL MEET YOUR REQUIREMENTS; (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE, SOFTWARE, AND/OR EQUIPMENT WILL BE ACCURATE OR RELIABLE; AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE, SOFTWARE, AND/OR EQUIPMENT WILL MEET YOUR EXPECTATION. EARTHLINK AND ITS SUPPLIERS, AND VENDORS MAKE NO EXPRESS WARRANTIES REGARDING THE SERVICE, SOFTWARE, AND THE EQUIPMENT, AND WAIVE ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE, EQUIPMENT, AND/OR SOFTWARE IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM EARTHLINK OR THROUGH OR FROM THE SERVICE, EQUIPMENT, AND/OR SOFTWARE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE AGREEMENT.
11. LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT EARTHLINK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS, SUPPLIERS AND VENDORS (COLLECTIVELY “EARTHLINK PARTIES”) WILL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS IN CONNECTION WITH THE SERVICES RESULTING FROM: (I) YOUR WEBSITE (INCLUDING ALL CONTENT AND ANY END USERS’ USE OF YOUR WEBSITE; (II) OTHER PARTIES ACCESSING YOUR DEVICE; (III) SECURITY BREACHES; (IV) EAVESDROPPING; DENIAL OF SERVICE ATTACKS; INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING THE SERVICE; (V) INTERRUPTIONS (INCLUDING DUE TO MAINTENANCE) OF THE SERVICES; (VI) YOUR RELIANCE ON OR USE OR MISUSE OF THE SERVICES; (VII) THE MISTAKES, OMISSION, INTERRUPTIONS, DELETION OF FILES OR DATA (INCLUDING PERSONALLY-IDENTIFIABLE INFORMATION), ERRORS OR DEFECTS, DELAYS OR ERRORS IN OPERATION, TRANSMISSIONS, SERVICE INTERRUPTIONS, OR ANY FAILURE OF PERFORMANCE OF THE SERVICES; (VIII) INABILITY TO ACCESS THE SERVICES DUE TO CONNECTIONS, INTERNET ROUTING, HACKING, SPAMMING OR ANY OTHER CIRCUMSTANCE OUTSIDE THE CONTROL OF THE EARTHLINK PARTIES; OR (IX) THE USE OF THE SERVICES BY YOU OR A THIRD PARTY THAT INFRINGES A THIRD PARTY’S COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY, OR OTHER INTELLECTUAL PROPERTY RIGHTS, PROPRIETARY RIGHTS OR CONTRACTUAL RIGHTS; OR (X) ACCURACY, COMPLETENESS, AND USEFULNESS OF ANY THIRD PARTY PRODUCTS, SERVICES OR INFORMATION OR THE MERCHANTABILITY OF SUCH ITEMS (INCLUDING ANY SUCH ITEMS OFFERED THROUGH CO-BRANDED WEB SITES LINKED FROM THE EARTHLINK WEB SITES). THE EARTHLINK PARTIES WILL NOT BE OBLIGATED TO COMPENSATE YOU FOR ANY DOWNTIME OF YOUR WEBSITE, WHETHER CAUSED BY YOU OR AN EARTHLINK PARTY.
THE EARTHLINK PARTIES WILL HAVE NO LIABILITY WHATSOEVER FOR (I) YOUR FAILURE TO PROPERLY INSTALL, USE OR OPERATE THE EQUIPMENT OR (II) ANY DAMAGE TO OR LOSS OR DESTRUCTION OF ANY OF YOUR DEVICES, SOFTWARE, FILES, DATA, PERIPHERALS OR PROPERTY DUE TO YOUR INSTALLATION, ATTEMPTED INSTALLATION, USE, REPAIR OR REMOVAL OF ANY EQUIPMENT OR SOFTWARE.
THE FOREGOING LIMITATIONS APPLY TO THE ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF THE EARTHLINK PARTIES WHICH, BUT FOR THIS PROVISION, WOULD GIVE RISE TO THE CAUSE OF ACTION AGAINST ANY EARTHLINK PARTY IN CONTRACT, TORT, OR ANY OTHER LEGAL DOCTRINE. YOUR EXCLUSIVE AND ONLY REMEDIES UNDER THIS AGREEMENT ARE AS EXPRESSLY SET FORTH IN THIS AGREEMENT.
THE CUMULATIVE LIABILITY OF ANY EARTHLINK PARTY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING THE THREE MONTHS IMMEDIATELY PRECEDING A CLAIM.
YOU MAY HAVE OTHER RIGHTS UNDER CERTAIN LAWS IN CERTAIN STATES WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
12. INDEMNIFICATION
You agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages including, but not limited to, direct, indirect and consequential damages, attorney’s fees and expenses that an EarthLink Party may sustain or incur by reason of your use or misuse of the Services or the use or misuse of the Services by anyone else through your account including, but not limited to, use or misuse of the Services (i) in violation of applicable laws or regulations or the terms of this Agreement or any other EarthLink agreement or policy; (ii) in connection with any claims for infringement of any intellectual property rights arising from or in connection with such use or misuse; or (iii) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible property (including data).
13. GENERAL LICENSE AND USE OF THE SERVICES
The names of EarthLink, EarthLink Business, the Services and other EarthLink products and services, and their related logos, are trademarks of EarthLink (“EarthLink Marks”). Except for the “powered by EarthLink” logo on the bottom of the pages of your website hosted by EarthLink, if applicable, you agree not use any EarthLink Marks on your website or anywhere without the prior written permission of EarthLink.
Except as expressly granted herein, nothing in this Agreement grants to or confers in you any license or right of ownership. You will not reproduce, copy or publicly display, or permit anyone else to reproduce, copy or publicly display, any of the tools (“Tools”) or Server-Ready EarthLink Digital Content, defined in Section 20.2, found on the EarthLink’s online control center that you can access after you log into control.earthlink.net (“Control Center”), except pursuant to reasonable backup procedures, or for use in your website pursuant to this Agreement, nor create or attempt to create, or permit others to create or attempt to create, by disassembling, reverse engineering, decompiling or otherwise, the source programs or any part thereof from the object program or from other information (whether oral, written, tangible or intangible) made available to you under this Agreement. This license will automatically terminate upon the termination of this Agreement or cancellation of Services.
You agree to use the Services only for lawful purposes. You are solely responsible for the content, materials, files, data and links on your website, including, without limitation Additional Content on Your Website, as defined below. You will not use the network resources of EarthLink to impersonate another person or misrepresent authorization to act on behalf of others or EarthLink. Any emails sent in connection with your Services must correctly identify the sender. Violations of any of these terms may result in termination of your use of the Services with or without notice.
Your use of the Service is subject to EarthLink’s Acceptable Use Policy (“AUP”), which may be viewed at www.earthlink.net/tcs/ and is hereby incorporated into the Agreement. In accordance with the AUP, EarthLink reserves the right to deny, disconnect, modify, and/or terminate, without notice to you, your Service if your use of the Service violates the AUP. Examples of violations of the AUP include, but are not limited to: (i) unlawful activities, (ii) violation of intellectual property rights, (iii) publication or dissemination of threatening material, (iv) inappropriate interaction with minors, (v) Spam/Email abuse, (vi) uses which are harmful to or interfere with the use of EarthLink’s network or its systems, or the network of any other provider, (vii) uses which interfere with the use or enjoyment of the Services received by others, and (viii) uses that constitute a security risk or a violation of privacy. In addition, EarthLink reserves the right to terminate or suspend the Service when EarthLink reasonably determines that your use of the Service (including use by others under your account) may expose EarthLink to sanctions, prosecution, civil action or other liability.
14. ELECTRONIC COMMUNICATIONS AND PHONE COMMUNICATIONS
14.1 Electronic Communications
You consent to receive notices, documents, disclosures and other communications from EarthLink about your account or the Service (“Communications”) in an electronic format to your Contact Email Address and agree that the Communications provided to you by EarthLink electronically will be deemed a writing. If you do not want to receive Communications from EarthLink electronically or if you withdraw your consent to receive such Communications electronically, then you must stop using the Service. The withdrawal of your consent will not affect the legal validity and enforceability of any electronic Communications provided or business transacted between EarthLink and you prior to the time you withdraw your consent.
14.2 Phone Calling and Texting
In addition, you hereby agree that your use of any Service constitutes your express written consent to receive automated and manually dialed informational calls, text messages and pre-recorded messages at the phone number(s) that you provide EarthLink in connection with your subscription to or use of the Service(s). Consent to receiving autodialed calls, text messages, and/or pre-recorded messages from EarthLink is not required to purchase products or services from EarthLink.
14.3 Changing Your Contact Preferences
You may exercise your option not to receive any marketing communications from and/or automated or manually dialed calls, text messages and pre-recorded messages from EarthLink by going directly to myaccount.earthlink.net/cam/contactinfo.jsp or calling EarthLink customer service. You also may text STOP in response to any text message from EarthLink to stop receiving text messages from EarthLink.
15. CUSTOMER AND TECHNICAL SUPPORT
Your customer support contact may vary depending on the Service(s) you purchased. For customer and technical support call EarthLink toll-free number at 844-356-5249.
For specific billing questions, login to “my account” at myaccount.earthlink.net/cam/whlogin.jsp.
EarthLink provides technical support in connection with the features and Tools available for any EarthLink Web Hosting Service.
16. GOVERNING LAW
This Agreement and any claim or action related directly or indirectly to this Agreement shall be governed by the laws of the State of Georgia, whether sounding in contract or in tort or any other legal theory, without regard to the conflict of law provisions.
17. DISPUTE RESOLUTION BY BINDING ARBITRATION (INCLUDING IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS)
PLEASE READ THE FOLLOWING PROVISIONS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. This Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies that are available to you in the event of a dispute.
17.1 Summary
Most subscriber concerns can be resolved by calling EarthLink’s customer service for support. If EarthLink is unable to resolve your complaint to your satisfaction (or if EarthLink has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed $75,000, EarthLink will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys’ fees from EarthLink to at least the same extent as you would be in court.
In addition, under certain circumstances (as explained below), EarthLink will pay you more than the amount of the arbitrator’s award and will pay your attorney (if any) his or her reasonable attorneys’ fees if the arbitrator awards you an amount that is greater than what EarthLink has offered you to settle the dispute.
17.2 Agreement to Arbitrate
EarthLink and you agree to resolve all disputes and claims between us through binding arbitration by the American Arbitration Association (“AAA”). This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
- Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
- Claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);
- Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
- Claims that may arise after the termination of this Agreement.
References to “EarthLink,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Services under this Agreement or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court rather than by arbitration if the claim qualifies for small claims court in a location where jurisdiction and venue over EarthLink and you is proper. This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
You agree that, by entering into this Agreement, you and EarthLink are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision.
17.3 Informal Dispute Resolution Prior to Arbitration
17.3(1) Notice of Dispute
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). A Notice to EarthLink should be addressed to: EarthLink, LLC, 980 Hammond Drive NE, Suite 400 Atlanta, GA 30328, Attn: Legal Department (Arbitration) (“Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). A Notice to you will be addressed to the billing address that EarthLink has on file for you.
17.3(2) Settlement Proposals
The amount of any settlement offer made by EarthLink or you will not be disclosed to the arbitrator in any arbitration between us until after the arbitrator determines the amount, if any, to which you or EarthLink is entitled.
17.3(3) Failure to Reach Resolution
If EarthLink and you do not reach an agreement to resolve the claim within 45 days after the Notice is received, you or EarthLink may commence an arbitration proceeding.
17.4 Commencement of Arbitration
You may initiate an arbitration by filing a claim form with the AAA and sending a copy of the claim form to EarthLink at the Notice Address. You can access a claim form and directions for filing at the website for AAA, www.adr.org. If EarthLink receives notice at the Notice Address that you have commenced arbitration and paid the filing fee to the AAA, it will promptly reimburse you for your payment of the filing fee by check to your address or by credit to your account unless your claim is for greater than $75,000. (The filing fee currently is $200 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, EarthLink will pay it directly upon receiving a written request from you to the Notice Address.)
17.5 Arbitration Procedures
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the AAA, as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at www.adr.org, or by calling the AAA at 800-778-7879. One arbitrator, who is selected under the AAA Rules, will conduct the arbitration. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for a court to decide. Unless EarthLink and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. The right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
17.6 Appeal
If an award issued by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the AAA by a written notice of appeal filed within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the AAA. The AAA will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel will be final and binding, except for any appellate right which exists under the FAA. If an award issued by the arbitrator does not exceed $75,000, any appeal rights from the award will be governed by the FAA.
17.7 Arbitration Fees
Except as otherwise provided for herein, EarthLink will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse EarthLink for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
17.8 Awards and Attorney’s Fees
If the arbitrator issues you an award that is greater than the value of EarthLink’s last written settlement offer made before an arbitrator was selected, or if the arbitrator issues you an award and EarthLink made no settlement offer, then EarthLink will pay you the amount of the award or $2,500 (the “Alternative Payment”), whichever is greater, and pay your attorney, if any, the amount of attorney’s fees incurred, and reimburse any expenses (including expert witness fees and costs) that your attorney, if any, reasonably accrues and documents with specificity for investigating, preparing, and pursuing your claim in arbitration (the “Attorney Fee Award”).
The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney Fee Award at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
The right to attorneys’ fees and expenses discussed in this Section 17.8 supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys’ fees or expenses. Although under some laws EarthLink may have the right to an award of attorney’s fees and expenses if it prevails in an arbitration, EarthLink agrees that it will not seek such an award.
17.9 Waiver of Class Actions; Limits of Scope of Arbitrator’s Authority
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND EARTHLINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and EarthLink agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void and all disputes will be heard by a court.
17.10 Future Changes to Agreement to Arbitrate
Notwithstanding any provision in this Agreement to the contrary, if EarthLink makes any future change to this arbitration provision (other than a change to the Notice Address) during the term of your subscription with EarthLink, you may reject any such change by sending us written notice to the Notice Address postmarked within 30 days of the date of the change. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language in this Section 17 of this Version dated December 1, 2020.
17.11 Notice to California Residents
California residents are entitled to the following information:
The Service is provided by EarthLink, LLC, 980 Hammond Drive NE, Suite 400 Atlanta, Georgia 30328.
Charges may vary depending on the type of Service.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834 or by telephone at 800-952-5210.
17.12 Survival
This Section 17 will survive the termination of your Services with EarthLink.
18. REVISIONS TO THIS AGREEMENT
EarthLink may revise, amend, or modify this Agreement for any reason by posting the revised version of this Agreement on the EarthLink Website located at www.earthlink.net/tcs/
The revised version will be effective on the date that it is posted as stated at the end of the revised version. Your continued use of the Services after the date of the revised version constitutes your acceptance of all of the revisions. If you do not agree to the revisions in the revised version, your sole and exclusive remedy will be to terminate your account and use of the Services.
19. MISCELLANEOUS
You may not assign your rights or delegate any of your duties under this Agreement without the prior written consent of EarthLink, and any attempted assignment or delegation without such consent will be void. If one or more provisions of this Agreement are held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired thereby. The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration provision in Section 17; if that prohibition is found to be unenforceable, the entire DISPUTE RESOLUTION BY BINDING ARBITRATION provision (but only the DISPUTE RESOLUTION BY BINDING ARBITRATION provision) will be null and void and the dispute will be heard by a court. EarthLink may amend or replace such unenforceable provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of EarthLink as reflected in the original provision. Nothing in this Agreement or in the understanding of the parties confers upon the parties the status of agency, partnership, or other form of joint enterprise between the parties. EarthLink may subcontract any work, obligations or other performance required of EarthLink under this Agreement without your consent. EarthLink will not be liable for delays, damages or failures in performance because of causes beyond its reasonable control, including, but not limited to, acts of a government in its sovereign capacity, acts of war, terrorism, acts of a public enemy, fires, earthquakes, acts of God, labor disputes, strikes, work slow-downs or other labor-related activity.
20. SECTION 20 APPLIES ONLY TO EARTHLINK’S WEB HOSTING & WEB DESIGN SERVICES
20.1 Hosting Your Website
EarthLink will host your website according to the terms of the Service(s) selected by you, provided that you comply with the terms and conditions set forth in this Agreement (“EarthLink’s Web Hosting Services”). EarthLink will provide email boxes, web hosting storage and associated services as specified in the Service(s) plan you selected. EarthLink has the right to remove or reassign the IP addresses of your website. From time to time EarthLink may impose reasonable rules and regulations regarding the use of EarthLink’s Web Hosting Services. EarthLink reserves the right to change or reject any of the features, content or applications of or relating to EarthLink’s Web Hosting Services at any time with or without notice to you.
20.2 Access to Server-Ready EarthLink Digital Content
EarthLink’s Web Hosting Services will provide you with access to materials and data in a “server-ready” condition through the Control Center, that it will not require consultation or any additional manipulation by EarthLink to host your website. Such materials and data may include, but are not limited to, (i) images, photographs, templates, graphics, animations, video, audio, music, sound, text, data, software, trademarks, trade names, logos and other intellectual property as well as “applets”, and “online” or electronic documentation, (ii) supplemental software code and supporting materials as part of the support services for such objects, and (iii) executable scripts known as CGIs or any other web application software that makes a website more interactive (collectively, items (i)-(iii) are referred to as “Server-Ready EarthLink Digital Content”). You may use the Server-Ready EarthLink Digital Content only in conjunction with EarthLink’s Web Hosting Services and in accordance with this Agreement.
EarthLink may, at its option and at any time, reject certain Server-Ready EarthLink Digital Content even after it has been put on one of the EarthLink servers. EarthLink will notify you of its refusal of such Server-Ready EarthLink Digital Content, and provide you with the opportunity to amend or modify such materials to satisfy the server-ready requirements. If you fail to modify such materials, as directed by EarthLink, within a reasonable period of time, your account will be deemed to be terminated.
You may incorporate the Server-Ready EarthLink Digital Content into your own original work, and you may modify and publish the Server-Ready EarthLink Digital Content in your website for viewing purposes as long as you pay for EarthLink’s Web Hosting Services. The Server-Ready EarthLink Digital Content will only function on EarthLink’s servers.
20.3 Specific Terms for EarthLink’s Web Design Services
If you signed up for any of EarthLink’s Web Design Services, EarthLink will send you one or more emails with: (i) a purchase summary; (ii) login link, and login credentials to access the Control Center; and (iii) login link, and login credentials to access the project center (“Project Center”) that includes the website design electronic form (“Website Specification Summary Form”). You will have access to numerous template website designs as well as the Server-Ready EarthLink Digital Content through the Control Center. You must complete the Website Specification Summary Form in order to proceed to the website design process.
An EarthLink website consultant (“EarthLink Website Consultant”) will contact you during business hours to assist you in completing the Website Specification Summary Form. Within five (5) business days after the date that the EarthLink Website Consultant contacts you, you will complete the Website Specification Summary Form including selecting a template website design and uploading the text and images that you want displayed on certain pages in your website. The Control Center includes sample text and images that you may select for display on your website. The EarthLink Website Consultant will design your website (“Created Website”) based on the information you provided in your completed Website Specification Summary Form.
The EarthLink Website Consultant will provide the first draft of the Created Website to you in the website design Tool used and will provide you a link for you to access for review. For thirty (30) days after the first draft of the Created Website is posted, you can work with the EarthLink Website Consultant to make up to three (3) minor changes to the Created Website to finalize it for deployment. The list of minor changes and major changes is located under the Frequently Asked Questions tab in the Project Center. The Created Website will remain in the website design Tool used until you approve it or there is a loss of communication. After launch, the Created website will be published on the EarthLink server. If you want an EarthLink Website Consultant to make additional changes to your website after your website launch, your plan will specify whether you have maintenance time available each month for the duration of your contract. Maintenance minutes are subject to use during their assigned month when generated and are not transferable. Any unused Maintenance minutes will not roll over to the next month.
20.4 License
During the term of this Agreement and upon payment of all fees due and owing to EarthLink, EarthLink hereby grants, and you hereby accept, a nontransferable, revocable, non-sublicensable, and non-exclusive license to use the following pursuant to the terms and conditions set forth herein: (i) the Tools; (ii) the Server-Ready EarthLink Digital Content; (iii) if you signed up for any of EarthLink’s Website Design Services, the content for your website provided by EarthLink’s Website Design Services and any supplemental software code and supporting materials provided as part of the support services for EarthLink’s Website Design Services (collectively, the “Website Design Service Materials”); and (iv) the “powered by EarthLink” logo on the bottom of the pages of your website, if applicable.
Any rights not expressly granted herein will be reserved for EarthLink and its licensors. All source code is specifically excluded from the license granted hereunder. EarthLink and its licensors will, at all times, retain ownership of all right, title and interest to any and all intellectual property rights in all their intellectual property, including but not limited to: (i) any and all EarthLink software used or accessed in conjunction with the Services, including all updates, improvements, modifications and enhancements; (ii) the Tools; (iii) the Server-Ready EarthLink Digital Content; (iv) the Website Design Service Materials, and (v) the “powered by EarthLink” on your website, if applicable.
In addition, you are not permitted to (i) use the Server-Ready EarthLink Digital Content or the Website Design Service Materials in a web page design whereby the Server-Ready EarthLink Digital Content or the Website Design Service Materials is in a format designed or intended for storage or re-use by others; (ii) use or permit the use of the Server-Ready EarthLink Digital Content or the Website Design Service Materials or any part thereof as a trademark or service mark, or claim any proprietary rights of any sort in the Server-Ready EarthLink Digital Content or the Website Design Service Materials or any part thereof; (iii) use the Server-Ready EarthLink Digital Content or the Website Design Service Materials with images of identifiable individuals, products or entities in a manner that suggests their association with or endorsement of any product or service; (iv) translate, reverse engineer, decompile, or disassemble the Server-Ready EarthLink Digital Content or the Website Design Service Materials; or (v) rent, lease, assign, transfer or redistribute the Server-Ready EarthLink Digital Content or the Website Design Service Materials.
20.5 Intellectual Property Warranty
You warrant that you have the right to use the content, materials, files, data, links, trademarks and any other intellectual property displayed on your website that EarthLink did not explicitly provide to you as part of the Server-Ready EarthLink Digital Content or the Website Design Service Materials (“Additional Content on Your Website”). You agree and warrant that the Additional Content on Your Website and the transmission of any data, images or materials from your website will not violate (i) any federal, state, local or foreign laws, rules or regulations, or (ii) the rights of any person, group or entity including the intellectual property rights protected by copyright, trade secret, patent, or other intellectual property laws or regulations. You understand and agree that EarthLink cannot support the Additional Content on Your Website. EarthLink reserves the right to reject any Additional Content on Your Website at any time with or without notice to you.
EarthLink will not be responsible for validating any of the text you display on your website for spelling, grammar or accuracy. EarthLink may be required to disclose information to individuals asserting rights under the Digital Millennium Copyright Act, and you expressly authorize EarthLink to comply with any and all lawful notices, subpoenas, court orders, or warrants without prior notice to you.
20.6 Additional Indemnities
In addition to your indemnification obligations set forth in Section 10, you agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages (including, but not limited to, direct, indirect and consequential), attorney’s fees and expenses that an EarthLink Party may sustain or incur in connection with the Additional Content on Your Website.
20.7 Data Transfer and Storage Limits
Your plan will set forth any monthly data transfer and storage limits for your EarthLink Web Hosting Service. The Control Center provides you with usage data on your bandwidth (data transfer) and disk space (storage). EarthLink will send you a warning message email that your monthly data transfer is approaching its limit and you will be charged overage fees if your monthly data transfer exceeds its limit. If your website reaches its monthly storage limit, you will not be able to upload additional documents. In such event you can delete some of the stored documents or upgrade to an EarthLink Web Hosting Service plan with a higher monthly storage limit.
20.8 Restrictions of Use
You will not attempt to undermine the security or integrity of EarthLink’s Web Hosting Services or the EarthLink network including, but not limited to, port scanning, vulnerability probing or denial of service attacks of any kind. In addition, running excessively CPU intensive CGIs such as IRC bots and utilities, Bit Torrent clients, and any application that acts as a server and listens for inbound network connections are prohibited. Software that acts as proxy server/scripts also is not permitted. If your processes are adversely affecting server or network performance, EarthLink reserves the right to terminate and disable the offending processes even if such action causes disruption to your website. EarthLink restricts run time of any customer’s CGI process to five minutes.
Using EarthLink’s Web Hosting Services to send unsolicited bulk emails or usenet postings (spam) is also prohibited. Engaging in activities pertaining to Black Hat SEO, spandexing and so-called “scraper sites” is prohibited. EarthLink reserves the right to disable any portion of your website if EarthLink determines, at its sole discretion, that your website is being used for spamming, hacking or any other type of illegal activity.
21. SECTION 21 APPLIES ONLY TO EARTHLINK’S DOMAIN NAME REGISTRATION SERVICE
21.1 ICANN
The Internet Corporation for Assigned Names and Numbers (“ICANN”) develops and implements policies regarding the registration and renewals of domain names (“ICANN RULES”). Only ICANN accredited registrars can register and renew domain names. EarthLink provides the EarthLink Domain Name Registration Service through the domain registrar services provided by OpenSRS (“Registrar”) which is an ICANN accredited registrar, and as such you agree that EarthLink is limited to providing the EarthLink Domain Name Registration Service in accordance with the terms located at www.opensrs.com/wp-content/uploads/Master_Services_Agreement.pdf. Registrar and EarthLink are bound by the ICANN Rules. EarthLink may modify this Agreement in order to comply with changes or updates to the ICANN rules.
Under the ICANN Rules, you have the rights and responsibilities set forth on the ICANN webpage located at www.icann.org/resources/pages/benefits-2013-09-16-en.
The Uniform Domain Name Dispute Resolution Policy (the “UDRP”), as amended from time to time, has been adopted by ICANN and is hereby incorporated and made a part of this Agreement and can be found at www.icann.org/resources/pages/policy-2012-02-25-en (last visited Feb. 28, 2020). The UDRP sets forth the terms and conditions in connection with a dispute between you and any party other than EarthLink or Registrar over the registration and use of a domain name registered by you. UDRP has been adopted by all ICANN-accredited registrars.
21.2 How to Register Your Domain Name
You acknowledge and agree that EarthLink does not guarantee that you will be able to register or renew a desired domain name, even if an inquiry indicates that domain name is available, because EarthLink cannot know with certainty whether or not the domain name which you are seeking to register is simultaneously being sought by a third party, or whether there are any inaccuracies or errors in the domain name registration or related databases, including the various WhoIs databases.
You further acknowledge and agree that EarthLink may elect to accept or reject your application for registration for any reason at its sole discretion, such rejection including, but not limited to, rejection due to a request for registration of a prohibited domain name. You also acknowledge and agree that EarthLink is not liable or responsible in any way for any errors, omissions or any other actions by Registrar arising out of or related to your application for, registration of, renewal of, or failure to register or renew a particular domain name.
21.3 Registration Requirements for TLDs
EarthLink registers and manages the following top level domains (“TLDs”) for new customers: .com, .net, .org, .biz, .asia, .club, .info, .mobi, .name, .tel, .us and .cc. EarthLink also manages the .ca TLD for existing customers. A summary of the registration requirements for these TLDs is set forth below.
There are no restrictions on who may register the following: .com, .net, .info, .tel and .cc.
The .org TLD and the .club TLD are restricted to groups, organizations, assemblies, and communities.
The .name TLD is the only global TLD authorized by ICANN exclusively for private individuals. Registration of .name TLD must include a personal name which is either a person’s legal name or a name by which that person is commonly known. “A name by which a person is commonly known” includes, without limitation, a pseudonym used by an author or painter, or a stage name used by a singer or actor.
The .asia TLD is restricted to companies, organizations, and individuals based in the region of Asia, Australia, and the Pacific.
If you are registering the .biz TLD, you agree that as of the date your register you domain, your registered domain will be used primarily for a bona fide business or commercial purpose. A bona fide business purpose is one of the following: (i) to exchange goods, services, or property of any kind in the ordinary course of trade or business; or (ii) to facilitate the exchange of goods, services, information, or property of any kind in the ordinary course of trade or business. You also agree that the .biz TLD will not be used exclusively for personal use; or solely for the purposes of (i) selling, trading or leasing the domain for compensation, or (ii) the unsolicited offering to sell, trade or lease the domain for compensation.
The .mobi TLD is limited to mobile-compatible sites.
The .us TLD is limited to (i) U.S. citizens or permanent residents in the U.S.; (ii) entities or organizations that are incorporated in the U.S.; (iii) U.S. federal, state or local government; and (iv) foreign entities with a bona fide presence in the United States. If you are registering the .us TLD, you acknowledge and agree that you have a presence in the United States and that you are not permitted to purchase private or proxy .us registrations.
The .ca TLD is restricted to companies, organizations, and individuals with a presence in Canada. If you have a .ca TLD registered, you acknowledge and agree that you have a presence in Canada as defined by the Canadian Internet Registration Authority (“CIRA”) and that you shall continue to be subject to the CIRA’s registrant agreement that can be found at www.cira.ca.
More detailed information about the registration requirements of the above TLDs can be found at opensrs.com/site/resources/agreements.
Your domain name application process will not be effective until the domain name registration information you provide to EarthLink is delivered to Registrar and Registrar puts into effect your domain name registration.
21.4 WhoIs Information
You are required by ICANN, Registrar and EarthLink to provide the following contact information for each of your domain name registrations (“WhoIs Information”):
- Registrant Contact is the official owner of and highest authority for a domain name. Usually the registrant is the same as the Administrative Contact, though in some circumstances, the registrant may designate another individual to be responsible for the maintenance of the domain name.
- Administrative Contact manages the domain name and has full authority to request and authorize any decisions and updates to the domain name. If the administrative contact is not the owner of the domain name, he or she is the representative of the owner.
- Technical Contact is the person, role, or organization responsible for the web server on which a domain is hosted. The technical contact has the authority to update name server information, and attend to the technical administration of the domain files on the server but does not have the authority to transfer ownership or administrative rights.
- Billing Contact is the party responsible for receiving and paying the registration and renewal fees.
For each of the categories listed above, you are required by ICANN to provide (i) first name, (ii) last name, (iii) company or organization, if applicable, (iv) street address, (v) city/state/country, (vi) zip code, (vii) email address and (viii) telephone number. ICANN also requires you to update your WhoIs Information as needed to keep it current, complete and accurate. EarthLink will provide your WhoIs Information to Registrar to process the registration or renewal of your domain name. You acknowledge that Registrar may use certain of your WhoIs Information provided by EarthLink regarding your domain name registration or renewal in a manner consistent with Registrar’s Domain Name Registration Agreements .
As required by ICANN, your WhoIs Information will be publicly available and accessible through a domain name search unless you choose to pay for EarthLink’s domain contact privacy service which masks the identity of the registrant on the public WhoIs directory. If you subscribe to EarthLink’s domain name privacy service, the WhoIs Information associated with your domain name on the public WhoIs directory will appear as Contact Privacy, Inc. with the address and telephone number of the Registrar and a proxy email address. Emails sent to the proxy address will automatically be forwarded to your Registrant Contact email address without revealing it to the public.
You hereby waive any and all claims and causes of action you may have arising from disclosure of the WhoIs information provided by you to EarthLink.
Each year ICANN requires registrars to remind registrants to review the registrant’s WhoIs Information for the registrant’s domain. Upon receipt of this reminder email from Registrar, you will not need to take any action if all of your WhoIs Information is correct but if any of your WhoIs Information is inaccurate, you will need to correct it by contacting EarthLink by telephone or using the Control Center. If this annual email from Registrar bounces back, the “WhoIs Accuracy Program” verification process will be triggered and you will receive an email from Registrar asking you to verify your email address within 15 calendar days by clicking on the link in the email. If you do not verify your email address within such 15 day period, the DNS to your domain will be redirected to point to the Registrar’s servers and your website will not be displayed on the Internet until the verification process has been completed.
21.5 Renewal
Unless EarthLink receives alternate instructions from you at least two (2) months prior to the domain name renewal date, EarthLink will automatically bill you for your domain name renewal at the then-current renewal fee on your monthly billing date two months prior to the domain name renewal date. EarthLink will use your method of payment on file.
EarthLink will renew your domain name registration on the domain name renewal date for the same period of time as the period of time of your original registration term provided that your renewal fees have been paid. For example, if your original registration term was one year, then EarthLink will renew your domain name registration for a one year renewal term.
EarthLink is not responsible for any domain name for which you chose not to renew its registration. In the event that you have not paid any fees associated with any purchased EarthLink Services, as applicable, or your EarthLink account has gone into suspended or inactive status or is otherwise not in good standing, EarthLink will not renew your domain name. If your EarthLink account is brought back to active and in good standing status after the registration of your domain name has expired, EarthLink will not be responsible for renewing the expired domain name registration.
Registrar allows a grace period for registrants to renew expired domain names after the actual expiration date. The number of days in the grace period varies by domain name extensions. After the grace period expires, Registrar will place your expired domain name into redemption status for a certain period of time which would allow you to reclaim your domain name and renew its registration upon payment of a redemption fee in addition to the renewal fee. Before the domain name expires, attempts will be made to email the Registrant Contact email address.
If your domain name is not renewed during the grace period or the redemption period, it will be released to the general public. After your domain name is released to the general public by the Registrar because it was not renewed, EarthLink will no longer be able to purchase or manage your domain name. EarthLink then will remove your domain name from EarthLink’s domain management system.
21.6 The Customer Relationship
By submitting the domain name registration application to EarthLink, you acknowledge and agree that you are a customer of EarthLink for purposes of EarthLink registering and renewing your domain name.
After EarthLink sends your new registration to Registrar, Registrar will send you an email that will ask you to verify your email address within 15 calendar days by clicking on the confirmation link and following the verification steps. Registrar will consider your domain name registration verified after you completed the verification steps. If you do not verify your email address within such 15 calendar day period, the DNS for your domain may be updated to point to the Registrar’s servers and your website will not resolve which means that your website will not be displayed on the Internet until the verification is completed. In such case, you should call EarthLink to send you a new verification email. After you verify your email address, the DNS will point to your domain and your website will be displayed.
Upon termination of EarthLink’s relationship with Registrar or during the renewal of your domain name registration, EarthLink, in its sole discretion, may transfer your domain name registration to a new registrar at no additional charge to you and that this Agreement will continue in full force and effect. In the event that the registrar transfer process requires changing your administrative contact information and/or your organization’s contact information to EarthLink, to expedite such transfer process, EarthLink will notify you that your administrative contact information and/or your organization’s contact information will be changed to EarthLink for the short period of time while your domain name registration is transferred to the new registrar. Changing this information to EarthLink during the transfer process will not affect your ownership of the domain. After the transfer of your domain name to the new registrar has been completed, EarthLink and the new registrar will change the transferred administrative contact information and/or your organization’s contact information back to your original administrative contact information and/or your original organization’s contact information. The new registrar will contact you via email with a confirmation link for you to verify the domain transfer from Registrar to the new registrar. If you do not verify this domain transfer to the new registrar within such 15 calendar day period, the DNS for your domain may be updated to point to the Registrar’s servers and your website will not resolve which means that your website will not show up on the Internet until the verification is completed. In such case, you must call EarthLink to request that we send you a new verification email. After you verify your email address, the DNS will be repointed to your domain.
If you decide to transfer the registration of your domain name that has been recently renewed through the EarthLink Domain Name Registration Service to another domain name registration reseller or directly with another registrar, there is the potential that the renewal year will be lost.
21.7 Approval Process for Your Changes to your WhoIs Information
ICANN’s Transfer Policy establishes the appropriate procedures for domain name holders to transfer their names from one ICANN-accredited registrar to another. The Transfer Policy also covers the approval procedures for (i) updates to any of the following fields in a registrant’s WhoIs Information: first name, last name, organization or email address or (ii) changing ownership of the domain name from the current registrant to another registrant. Such changes are collectively referred to as “Changes”. The Transfer Policy is subject to change, and you should visit www.icann.org to obtain the latest version.
If you are the current registrant of a domain registered through the EarthLink Domain Name Registration Service, you will receive an email directly from the Registrar asking you to confirm the Changes. During the confirmation process you will have the option to check a box to “waive the 60-day transfer lock”. Under the ICANN Transfer Policy, if you do not check this box, your domain will be locked for 60 days and the domain registration cannot be transferred to another registrar during the 60 day period.
The ICANN Transfer Policy allows new registrants to delegate their consent to the Changes to a third party as a designated agent (“Designated Agent”) to confirm the Changes. If you are the new registrant of a domain registered through the EarthLink Domain Name Registration Service, you will receive an email directly from the Registrar with a link for you to confirm or not confirm that you are the new owner of this domain. If you confirm that you are the new owner of this domain, you will have the option to check a box whereby you authorize the Registrar to act as you Designated Agent to confirm Changes for your domain on your behalf.
21.8 Fees
You agree to pay the then-current fees for domain name registrations and renewals set forth in the EarthLink price schedule for the billing plan you selected. All fees are non-refundable, in whole or in part, even if your domain name registration is suspended, canceled or transferred prior to the end of your then-current registration term. EarthLink reserves the right to change renewal fees at any time upon thirty (30) days’ notice.
If you want to change your original billing information, you must do so by contacting EarthLink at least sixty (60) days before your domain name registration expires, otherwise your original credit or debit card or other method of payment will be billed. If your original credit or debit card has expired or is otherwise invalid, you must contact EarthLink with a valid credit or debit card or some other method of payment acceptable to EarthLink at its sole discretion. However, in the event that EarthLink does not have your valid billing information before the date your domain name registration expires, your domain name registration will not be renewed.
21.9 Additional Information Maintained
In addition to your WhoIs Information that you provide to EarthLink and EarthLink then provides to Registrar on your behalf, EarthLink maintains records relating to the EarthLink Domain Name Registration Service that may include, but are not limited to: (i) any domain name application received by EarthLink, as well as any domain name registered through, administered, or renewed by EarthLink; (ii) records of your account, including dates and amounts of all payments and refunds; and (iii) any and all communication between EarthLink and you regarding your use of the EarthLink Domain Name Registration Service.
21.10 Obligations Relating to the Information You Provide
In the event that you provide information about a third party in applying for the registration of a domain name or you license a domain name registered in your name to a third party, you hereby represent and warrant that you have (i) provided notice to that third party of the disclosure and use of that party’s information as set forth in this Agreement, and (ii) that you have obtained that third party’s express consent to the disclosure and use of that party’s information as set forth in this Agreement. You are prohibited from registering for the .us domain for a third party that is located outside of the United States.
You acknowledge and agree that willfully providing inaccurate or unreliable information or willfully failing to update information promptly will constitute a material breach of this Agreement that will be sufficient basis for cancellation of your domain name registration. You further acknowledge and agree that your failure to respond to inquiries by EarthLink concerning the accuracy of the WhoIs Information associated with your domain name registration within 15 calendar days from the date that the email from EarthLink was sent to you will constitute a material breach of this Agreement and will be sufficient basis for cancellation of your domain name registration.
21.11 Ownership of Data
You acknowledge and agree that EarthLink owns all databases, compilation, collective and similar rights, title and interests worldwide in EarthLink’s domain name, the EarthLink Domain Name Registration Service and other EarthLink proprietary information databases, and all information and derivative works generated from those databases. Additionally, you hereby grant to EarthLink a nonexclusive, worldwide, perpetual, irrevocable, fully paid-up right and license to use in its business, however it evolves, including the rights to copy, distribute, display, perform, transmit, prepare derivative works from or otherwise use the following information: (i) the original creation date of a domain name registration, (ii) the expiration date of a domain name registration, (iii) the name, postal address, email address, voice telephone number, and where available fax number of the technical contact, administrative contact, and billing contact for a domain name registration, (iv) any remarks concerning a registered domain name that appear or should appear in a WhoIs or similar database, and (v) any other information EarthLink generates or obtains in connection with the EarthLink Domain Name Registration Service. EarthLink does not have any ownership interest in your WhoIs Information or other information other than EarthLink’s rights in its domain name database as set forth in this Section 21.11.
21.12 Agent for the Registrant
You agree that, if you are using the EarthLink Domain Name Registration Service for another party, you represent that you have the authority to nonetheless bind that party as a principal to all terms and conditions provided herein including, but not limited to, the approval process for any Changes. You accept liability for harm caused by wrongful use of the EarthLink Domain Name Registration Service. You agree that if you license the use of a domain name registered in your name to a third party, you nonetheless remain the domain name holder of record, and remain responsible for all obligations under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration. As further required by ICANN, you will accept liability for harm caused by wrongful use of the domain name.
21.13 System Performance Degradation
EarthLink’s delivery of the EarthLink Domain Name Registration Service depends upon its computer system and the computer system of its registrar, both of which are responsive to the demands of the domain name registration process. Occasionally, EarthLink’s computer system or its registrar’s computer system are subjected to exceptional volumes of incoming domain name registration requests, electronic mail messages, and/or WhoIs queries that result in significant degradation of EarthLink’s or its registrar’s system processing and response time. Regardless of the reason, in those instances when there is system performance degradation as the result of an extremely large volume of incoming electronic messages, EarthLink reserves the right, in its sole discretion, to filter or block electronic messages originating from the identified sources of the high-volume traffic. EarthLink will selectively restore service after system performance returns to normal limits, provided that such restoration does not result in an adverse impact on the system. EarthLink further reserves the right to permanently filter or block repeated sources of high volumes of electronic traffic.
21.14 Suspension, Cancellation, Transfer
You acknowledge and agree that EarthLink may suspend or cancel your use of the EarthLink Domain Name Registration Service at any time, for any reason, in EarthLink’s sole discretion, including if (i) you materially breach this Agreement (including any applicable additional rule or policy; (ii) you use the domain name registered to you to send unsolicited email advertisements in contradiction to either applicable laws or customary acceptable usage policies of the Internet; or (iii) your use of your domain name does not comply with applicable local, state, national and international laws, rules and regulations.
You further acknowledge and agree that your domain name registration is subject to suspension, cancellation, transfer or modification pursuant to the terms of any rules or policies applicable to your domain name registration, including, but not limited to (i) the UDRP, (ii) any ICANN-adopted policy, (iii) any registrar or registry administrator procedures, or (iv) any other ccTLD registry administrator procedures. You also agree that EarthLink will have the right in its sole discretion to suspend, cancel, transfer or otherwise modify your domain name registration at such time as EarthLink receives (i) a properly authenticated notification from a court of competent jurisdiction, or (ii) an arbitration award requiring the suspension, cancellation, transfer or modification of your domain name registration.
If you contact EarthLink that you do not want EarthLink to renew your domain registration, then the domain name registration will continue until the end of the registration term. You may renew it yourself or transfer the domain name registration to another registrar.
21.15 Additional Disclaimers, Limitations of Liability and Indemnification regarding the EarthLink Domain Name Registration Service
In addition to the terms set forth in Section 10, Disclaimer of Warranty, Section 11, Limitations of Liability, and Section 12, Indemnification, the following disclaimers, limitations of liability and indemnification terms apply to the EarthLink Domain Name Registration Service.
EARTHLINK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER THAT REGISTRATION OR USE OF A DOMAIN NAME UNDER THIS AGREEMENT WILL IMMUNIZE YOU EITHER FROM CHALLENGES TO YOUR DOMAIN NAME REGISTRATION, OR FROM SUSPENSION, CANCELLATION OR TRANSFER OF THE DOMAIN NAME REGISTERED TO YOU.
You agree to notify EarthLink of any claim or potential claim against your domain name, including, but not limited to, the initiation of a dispute under UDRP, within five (5) business days of same. In the event that you lose your right to use a domain name used in connection with any EarthLink Service, whether through expiration of the domain name, judicial decree, administrative decisions of the UDRP or otherwise, you agree to inform EarthLink immediately and, if applicable, inform EarthLink of the party to whom the domain name is to be transferred and to authorize EarthLink to take any and all action necessary to effect such transfer.
You agree to defend, indemnify, and hold harmless the EarthLink Parties for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand related to (i) your use of the EarthLink Domain Name Registration Service, including, but not limited to, your application for registration or renewal of any domain name registered in your name, (ii) your use of any domain name registered in your name or (iii) the loss of the use of your website due to your lack of response to the verification process within the specified time period. You additionally agree to indemnify, defend and hold harmless the EarthLink Parties from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising out of, or related to, (i) your application for registration of, renewal of, or failure to register or renew, a particular domain name; or (ii) your failure to update your WhoIs Information for accuracy. These indemnification provisions are in addition to any indemnification required under the UDRP or any similar policy.
22. SECTION 22 APPLIES ONLY TO EARTHLINK’S LOCAL DIRECTORY LISTING SERVICES
Your plan or Services may include EarthLink’s Local Directory Listing Service (the “Local Directory Listing Service”), which provides a real-time online directory service by submitting your business location data to online directories via EarthLink’s directory partners. To be included in such online directories, you must provide EarthLink with current location data pertaining to your business, including but not limited to: a business name, address, phone number, email address, website URL, description of services offered, videos, images, brands, and a business logo (“Client Location Data”). You must have a physical mailing address, not a P.O. Box. If you provide EarthLink with a residential address for your business, it is your responsibility to notify EarthLink to hide the address to avoid it being publicly displayed. Unless multiple locations are purchased, your directory listing will only include one business location
To render its Services, EarthLink will distribute Client Location Data to its directory partners so that they may include such information in their online directories. EarthLink may from time to time and in its sole discretion change directory partners. You acknowledge that EarthLink cannot guarantee publication and advertisement of the Client Location Data at all times for all directory partners. EarthLink is not liable for any loss or damage, or loss of profits or revenues, caused by any actions of the directory partners when providing its Local Directory Listing Service to you.
It is your responsibility to provide to EarthLink all necessary documents, information, and materials in the requested format to perform the Local Directory Listing Services. You acknowledge that EarthLink and its directory partners do not support all formats and that some information may be unable to be displayed due to the technical requirements of some directory partners. You shall ensure that the transmitted information is free of errors. EarthLink is not liable to you for any loss or damage, or loss of profits or revenues caused by the processing of documents, information or materials containing errors or incomplete information. It is your responsibility to ensure that (i) the Client Location Data and any additional information provided are free of any third-party rights, encumbrances or interests, and are suitable for integration in all of the directory partners’ products; (ii) the Client Location Data contain neither viruses, spyware, nor other harmful source codes or materials; (iii) you have obtained, and will maintain, all consents, approvals, permits, and releases necessary to fulfill the obligations under this Agreement; (iv) you will not violate any third-party rights by performing hereunder, including but not limited to intellectual property rights, and that any existing obligations or agreements do not contradict or hinder such rights; and (v) the Client Location Data are in no way illicit, harassing, obscene, or pornographic, does not glorify violence, endanger youth or violate third-party rights, and are not otherwise inappropriate. EarthLink, in its sole discretion, may refuse to process any Client Location Data, documents, information and/or materials.
23. SECTION 23 APPLIES ONLY TO EARTHLINK CONNECT SERVICES
If your plan or Service includes EarthLink Connect, EarthLink will provide the following Services to you:
- Social Media Management: EarthLink will manage Facebook social media posts (“Content”) for your business and establish a Content-approval process for you to review, revise, and provide approval of the Content that EarthLink shares on your Facebook business page. If you do not have a Facebook business page, EarthLink will create one on your behalf. Under this Service, you agree to grant EarthLink with administrative access to your Facebook business page for the limited purpose of creating and posting information on your behalf. If you limit EarthLink’s access to your Facebook account, you are still responsible for paying EarthLink any related Service fees, if applicable. You must approve all business-specific messaging by EarthLink. EarthLink will not publish any new Content on your Facebook business page until it receives your approval.
- Local Directory Listing: Please refer to Section 20 of this Agreement for terms and conditions related to EarthLink’s Local Directory Listing Service.
- Review Monitoring: Depending on your Services, EarthLink may provide access to its EarthLink Local Directory Listing dashboard for you to view, manage, and respond to customer reviews regarding your company, services, and or products. To access the online dashboard, if such access is permitted, you will receive an email to the primary email address listed on your EarthLink account that shall prompt you to set up a password protected account. It is your responsibility to immediately notify EarthLink if you believe that your dashboard account has been breached and/or compromised. When responding to a customer review, you agree to include your business name and the date the response is to be posted in the associated online directory. EarthLink has no responsibility and does not manage the contents of your responses to customer reviews.
You acknowledge that all Content and customer review responses submitted through social media channels or online directories may be viewed by others through third party services and websites. In some cases, you may be able to control who sees certain content by adjusting the privacy settings on such third-party social media accounts. If you gather information from users’ social media accounts, you agree that all such information will be subject to your business’ privacy policy. If you do not have a privacy policy, you agree to include and abide by the following statement instead: “Your contact information will be used only to provide the information you requested. We will not sell your information to third parties.”
24. SECTION 24 APPLIES ONLY TO EARTHLINK’S CUSTOM LOGO DESIGN SERVICES
EarthLink’s custom logo design and tagline creation service (“Logo Design Service”) provides an interactive process where you will work with EarthLink’s design experts to create a final design project. EarthLink does not have a duty and does not generally screen or edit content submitted by you during the design process. EarthLink, however, reserves the right to refuse its Logo Design Service, monitor or remove, without notice, any content for projects which, in its sole discretion, it deems to be illegal, misleading, obscene, vulgar, in breach of any third-party rights or otherwise in breach with the terms and conditions of this Agreement.
EarthLink does not guarantee that any logo designed through the Logo Design Service will not be similar to logos designed by EarthLink for other customers. Apart from your logo or tagline as a whole, you acknowledge that you have no right or claim of any kind to any individual design elements or creative content of the logo or tagline. EarthLink reserves the right to use one or more of its design elements in projects for other customers.
During the design process, you may provide EarthLink with text, images, photographs, graphics, sound, video, and other information (“User Content”) for use in creating your logo and/or tagline. You warrant and represent that you have all necessary rights to provide such User Content, and that the User Content does not violate the intellectual property rights of any third party. You grant EarthLink a worldwide, royalty-free and non-exclusive license (including moral rights) to use, distribute, reproduce, modify, adapt, publicly perform, and publicly display User Content in any form, media, or technology now known or later developed in order to provide the Logo Design Service to you.
You agree to back-up all of your User Content so that you can access and use it when needed. EarthLink does not warrant that it backs-up User Content, and you agree to accept as a risk the loss of any and all of your User Content. You agree to indemnify and hold EarthLink and its subsidiaries and affiliates and its and their officers, directors, employees, partners and agents, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of EarthLink’s use of User Content.
You agree to provide timely responses to any status notifications sent by EarthLink to you regarding the Logo Design Service. You shall have thirty (30) days to respond to each EarthLink notification. If you fail to respond, EarthLink shall assume that the project is complete. Upon completion of the final project, EarthLink shall have no further obligation to you and any outstanding fees pursuant to this Service under this Agreement become due and payable. Notwithstanding the foregoing, we reserve the right, in our sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice.
Subject to your compliance with this Agreement, you shall own the final project created through the Logo Design Service. You shall not have any ownership rights in any materials, media, or other content generated during any revision cycles that led up to the final project’s completion. EarthLink expressly reserves all rights, title, and interest in and to such materials. EarthLink retains all rights to all artwork concepts and other content not selected by you in the final project. You acknowledge that your ownership rights under this Agreement are limited to the final project, and that no trademarks or service marks in or to any final project are being conveyed under this Agreement.
You acknowledge and affirm that EarthLink has no obligation or duty to perform any trademark, service mark, or copyright clearance searches, inquiries, or the like, in order to validate the propriety or legality of the final project. You acknowledge that EarthLink shall have no responsibility or obligation to assist you in seeking any state or federal intellectual property protection, including, without limitation, any trademark or copyright registration for any final project. EarthLink shall not be responsible and have no obligation to assist you in any way in your attempt to perfect your rights in or to the final project. It is your sole responsibility to determine if the logo or tagline is suitable and appropriate for your use and to obtain the advice of an attorney or other suitable professional regarding whether or not the logo or tagline is legally available and/or if it infringes the rights of any third party. You are encouraged to perform your own independent searches with regard to the final project and to consult with an attorney prior to using any logo or tagline in commerce.
Effective Date: February 1, 2021
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EarthLink Digital Millennium Copyright Act Policy
EarthLink is committed to complying with U.S. copyright law and related laws, and requires all subscribers and users (“you”) of its services that provide or include access to the Internet, including, without limitation, email services, hosting services (software applications and hardware), or use of any EarthLink Websites (collectively, the “EarthLink Services” or “Services”), to comply with these laws and EarthLink’s Acceptable Use Policy, which is incorporated herein by reference.
EarthLink complies with the Digital Millennium Copyright Act (“DMCA”) and provides a method for copyright owners to communicate information about alleged infringements to us, and for us to inform our subscribers and users about them. The DMCA provides recourse for owners of copyrighted material who believe that their rights under U.S. copyright law have been infringed by means of the Internet. Under the DMCA, copyright owners may notify EarthLink’s designated agent about any alleged infringement of their protected works that appears on Web pages controlled or operated by EarthLink.
Upon receipt of a properly delivered notification satisfying the requirements of the DMCA, EarthLink will remove the allegedly infringing content or material or disable access to it. If the subscriber who posted the content believes in good faith that the removal or disabling was improper under the DMCA, the subscriber may submit a counter-notification to EarthLink. If the counter-notification is presented in accordance with the requirements of the DMCA, EarthLink will re-post the disputed content or re-enable access to it. In all events, EarthLink will not be a party to any dispute or lawsuit over alleged copyright infringement and will not seek to make an independent determination as to the validity of any claim that is the subject of any DMCA notification.
EarthLink is providing the following information to you for informational purposes only. This information should NOT be construed as legal advice. If you believe that your rights have been violated and to help you understand your legal rights, you should consult with legal counsel.
1. Notification of Alleged Copyright Infringement
If you believe that content or material on a Web page(s) hosted by or otherwise made available via EarthLink is violating your rights under U.S. copyright law as a copyright owner, then you may send your written DMCA notice of claimed infringement to EarthLink’s designated agent as listed below.
| Office of the General Counsel EarthLink, LLC 980 Hammond Drive, Suite 400 Atlanta, Georgia 30328 |
|
| Telephone | (404) 815-0770 |
| privacy@elnk.com. |
For your notification to be considered by EarthLink under the DMCA, it must contain all of the following information:
1.A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly being infringed.
2.Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of those works at that site.
3.Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or to which access is to be disabled, and information reasonably sufficient to permit EarthLink to locate the material.
4.Information reasonably sufficient to permit EarthLink to contact the complaining party, such as an address, telephone number and, if available, an email address.
5.A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or applicable law.
6.A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Upon EarthLink’s receipt of a satisfactory notice of claimed infringement, EarthLink will respond expeditiously to either directly or indirectly (i) remove the allegedly infringing content or material, if applicable, or (ii) disable access to the content or material. EarthLink will also notify the affected subscriber or user of the Service of its removal or disabling of access to the content or material.
2. Counter-Notification
If you receive a DMCA notification of alleged infringement as described above, and you believe in good faith that the allegedly infringing content or material has been removed or blocked by mistake or misidentification, then you may file a written counter-notification with EarthLink’s designated agent.
Your counter-notification must contain all of the following information:
1.Your physical or electronic signature.
2.Identification of the material that has been removed or to which access has been disabled and the location where the material appeared before it was removed or access to it was disabled.
3.A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
4.Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if your address is outside of the United States, a statement that you so consent as to any judicial district in which EarthLink may be found), and that you will accept service of process from the person, or an agent of the person, who provided the notification.
Upon receipt of a counter-notification, EarthLink will provide the person who sent the original notification with a copy of the DMCA counter-notification. If the counter-notification meets the requirements of the DMCA, EarthLink will restore the removed material or re-enable access to it within ten to fourteen business days following receipt, unless EarthLink has received notice from the person who submitted the original DMCA notice that such person has filed an action seeking a court order to restrain the alleged infringer from engaging in infringing activity related to the content or material at issue on EarthLink’s system or network.
3. Misrepresentations
Under the DMCA, any person who knowingly makes a material misrepresentation in a DMCA notification concerning copyright infringement may be liable for damages, including costs and attorney’s fees, incurred by the alleged infringer, by any copyright owner or the copyright owner’s authorized licensee, or EarthLink, who is injured by such misrepresentation as a result of EarthLink relying upon such misrepresentation when it removed or disabled access to the material or activity claimed to be infringing, or when it replaced the removed material or ceased to disable access to it.
4. Repeat Infringers
In addition to the rights and procedures set forth in the DMCA and in accordance with EarthLink’s Acceptable Use Policy, EarthLink maintains a policy to terminate or suspend the accounts of any subscriber or user known to EarthLink to be a repeat infringer of third party copyright rights for whom EarthLink has received multiple DMCA notifications of alleged infringement. EarthLink reserves the right to terminate a subscriber’s Internet service or account at any time with or without notice for any affected subscriber or user who EarthLink, in its sole discretion, believes is infringing any copyright or other intellectual property rights.
If you wish to notify EarthLink regarding the alleged downloading of copyrighted material by an EarthLink subscriber without the copyright owner’s permission, please contact us at privacy@elnk.com.
Effective Date: February 1, 2021
EarthLink Dial-Up Service Disclosures: “Dial-Up Service” refers to and generally encompasses services marketed as “EarthLink Dial-Up Service” and any related software and tools described at www.earthlink.net.
The Dial-Up Service may include a dial-up connection to the Internet. Depending on the billing plan for EarthLink Dial-Up Service you may have a limit on the number of hours of connection to the Internet per monthly billing cycle.
Unless your Service includes a static IP address, you will be allocated a dynamic IP address. For Dial-Up Service, EarthLink reserves the right to timeout connections that EarthLink deems are excessive.
Additional Fees for EarthLink Dial-Up Customers: The Dial-Up Service allows a dial-up connection to the Internet from only one computer at a time without incurring additional fees; however, if two or more Devices are logged into a Dial-Up account to access the Internet at the same time (“Simultaneous Usage”), then Simultaneous Usage charges will accrue for that month. The Simultaneous Usage fee is $1.00 per hour, pro-rated to the minute, through the end of the monthly billing cycle. The Simultaneous Usage fee will be added to your monthly bill. Although some EarthLink access plans come with multiple email addresses, Simultaneous Usage charges will accrue if two or more dial-up connections from one account for the Dial-Up Service are accessing more than one of these email addresses at the same time.
Local Telephone, Toll and Long Distance Charges: EarthLink will provide you with a dial-up access number to access the Service (“POP Number”). When using the Service, you are solely responsible for determining if use of a particular POP Number will cause you to incur long-distance, toll, or any other charges, EarthLink does not guarantee that any POP Number that EarthLink provides will be a local call from your location. EarthLink is not responsible for any long-distance, toll, or other charges you incur.
EarthLink may change its POP numbers at any time. EarthLink reserves the right to direct you to use certain POP Numbers to access the Service or to restrict use of specific POP Numbers.
Equipment & Software Terms: EarthLink will ship a welcome kit that will include software (“EarthLink Access Software”) that you may use to access the Dial-Up Service. The EarthLink Access Software includes a setup wizard to guide you step-by-step through the installation process. The minimum computer requirements for the EarthLink Access Software are located at www.earthlink.net.
In addition to the EarthLink Access Software, the Dial-Up Service requires a modem to access the Internet. If your Device does not have a modem to access a dial-up connection, you may purchase the EarthLink Dial-Up Modem to access the Dial-Up Service for a one-time charge plus shipping and handling fees. EarthLink recommends the EarthLink Dial-Up Modem, which includes a one-year warranty, to ensure ongoing technical support.
If EarthLink Technical Support determines during the Dial-Up warranty period that your EarthLink Dial-Up Modem is defective, at no cost to you EarthLink will ship a replacement EarthLink Dial-Up Modem to your shipping address on file. EarthLink will not charge shipping or handling fees for shipping the replacement modem except if you upgrade the shipping method to overnight delivery.
DSL and High Speed Internet Service Disclosures: “High-Speed Internet and DSL Services” generally refers to and encompasses the services marketed as EarthLink Residential DSL Internet service, the EarthLink Freestanding Residential DSL Internet service, the EarthLink HyperLink High Speed Internet service and any related software and tools described at www.earthlink.net.
Additional Fees for EarthLink High-Speed Internet and DSL Service Customers: The High-Speed Internet and DSL Services include a dial-up connection to the Internet for up to 20 hours per monthly billing cycle. In calculating the 20 hours of usage, the dial-up usage of each Device logged into your account to access the Internet is counted. For example, if you have two Devices logged in from 10:00 a.m. to 11:00 a.m., your total usage for that time period will be 2 hours of usage. If your dial-up connection usage exceeds 20 hours per month, you will be charged an additional $1.00 per hour (up to a maximum of $21.95 per month), pro-rated to the minute, through the end of the monthly billing cycle.
Local Telephone, Toll and Long Distance Charges: EarthLink will provide you with a dial-up access number to access the Service (“POP Number”). When using the Service, you are solely responsible for determining if use of a particular POP Number will cause you to incur long-distance, toll, or any other charges, EarthLink does not guarantee that any POP Number that EarthLink provides will be a local call from your location. EarthLink is not responsible for any long-distance, toll, or other charges you incur.
EarthLink may change its POP numbers at any time. EarthLink reserves the right to direct you to use certain POP Numbers to access the Service or to restrict use of specific POP Numbers.
HyperLink Equipment Terms: The EarthLink HyperLink High Speed Internet service (“HyperLink Service”) generally requires special equipment that EarthLink will arrange to be installed in your home (“HyperLink Equipment”). EarthLink will charge an upfront installation charge to your account and coordinate with you to schedule the date of equipment installation by a service technician at your Service address.
The technician will determine the most appropriate installation location for the HyperLink Equipment to support your HyperLink Service. If you prefer a different installation location, additional charges may apply. If you cannot agree on the installation location for the HyperLink Equipment, or you do not want to pay additional charges, you may cancel the HyperLink Service. All charges incurred will be refunded to your EarthLink account or your credit card on file.
If existing wiring does not meet EarthLink’s standards, additional charges may apply for a wiring upgrade. If you request additional wiring, charges may also apply. After the HyperLink Equipment has been installed, if you wish to move the HyperLink Equipment to a different location within your Service address, it is your responsibility to contact a third party vendor.
THE INSTALLATION OF THE HYPERLINK EQUIPMENT AND THE FIRST USE OF THE HYPERLINK SERVICE MAY INTERFERE WITH THE NORMAL OPERATION OF A MONITORED ALARM OR EMERGENCY RESPONSE SYSTEM. IT IS ESSENTIAL THAT YOU TEST ANY ALARM SYSTEMS IMMEDIATELY FOLLOWING INSTALLATION OF THE HYPERLINK EQUIPMENT. IN NO EVENT WILL EARTHLINK BE RESPONSIBLE FOR ANY CLAIMS OR DAMAGES, OF ANY NATURE WHATSOEVER, RESULTING FROM ANY FAILURE OR MALFUNCTION OF ANY ALARM SYSTEMS, WHETHER OR NOT CAUSED BY ANY INTERFERENCE WITH OR FROM THE HYPERLINK SERVICE.
In some cases, installation of the HyperLink Equipment may require the inactivation of your current landline home phone service, if applicable, to complete the installation process. After installation, it is your responsibility to cancel your landline telephone service with your provider so that you will not continue to be billed for landline home phone service.
DSL Equipment Policy: If you leased any DSL Equipment from EarthLink, the following shall apply: All DSL Equipment returns must have an EarthLink-provided shipping label and the original packaging (or equivalent). If you cancel your account and return all DSL Equipment within thirty (30) days of your shipping date (the date EarthLink mails your Equipment), EarthLink will refund all Equipment-related fees incurred to date, excluding postage and handling. EarthLink will not refund any fees after thirty (30) days of your shipping date. EarthLink will mail you a shipping label upon cancellation and will not accept returns without an EarthLink-supplied shipping label.
EarthLink, in its discretion, may replace DSL Equipment due to manufacturer’s defect at no cost to you under the following circumstances: you call the EarthLink Technical Support Department within one year of your original shipping date; the EarthLink Technical Support Department certifies that a defect has occurred; and you return the DSL Equipment in the original packaging (or equivalent) using an EarthLink-provided shipping label within thirty (30) days of certification. Upon certification, EarthLink will ship replacement DSL Equipment to you. Failure to return the certified DSL Equipment within thirty (30) days of certification will result in a charge for the new DSL Equipment. EarthLink will not accept the return of DSL Equipment without EarthLink Technical Support Department certification and shipping label after thirty (30) days from the original shipping date. EarthLink will not replace any DSL Equipment, including replacements, after one year from your original shipping date.
DSL and High Speed Internet Service Disclosures: “High-Speed Internet and DSL Services” generally refers to and encompasses the services marketed as EarthLink Residential DSL Internet service, the EarthLink Freestanding Residential DSL Internet service, the EarthLink HyperLink High Speed Internet service and any related software and tools described at www.earthlink.net.
Additional Fees for EarthLink High-Speed Internet and DSL Service Customers: The High-Speed Internet and DSL Services include a dial-up connection to the Internet for up to 20 hours per monthly billing cycle. In calculating the 20 hours of usage, the dial-up usage of each Device logged into your account to access the Internet is counted. For example, if you have two Devices logged in from 10:00 a.m. to 11:00 a.m., your total usage for that time period will be 2 hours of usage. If your dial-up connection usage exceeds 20 hours per month, you will be charged an additional $1.00 per hour (up to a maximum of $21.95 per month), pro-rated to the minute, through the end of the monthly billing cycle.
Local Telephone, Toll and Long Distance Charges: EarthLink will provide you with a dial-up access number to access the Service (“POP Number”). When using the Service, you are solely responsible for determining if use of a particular POP Number will cause you to incur long-distance, toll, or any other charges, EarthLink does not guarantee that any POP Number that EarthLink provides will be a local call from your location. EarthLink is not responsible for any long-distance, toll, or other charges you incur.
EarthLink may change its POP numbers at any time. EarthLink reserves the right to direct you to use certain POP Numbers to access the Service or to restrict use of specific POP Numbers.
HyperLink Equipment Terms: The EarthLink HyperLink High Speed Internet service (“HyperLink Service”) generally requires special equipment that EarthLink will arrange to be installed in your home (“HyperLink Equipment”). EarthLink will charge an upfront installation charge to your account and coordinate with you to schedule the date of equipment installation by a service technician at your Service address.
The technician will determine the most appropriate installation location for the HyperLink Equipment to support your HyperLink Service. If you prefer a different installation location, additional charges may apply. If you cannot agree on the installation location for the HyperLink Equipment, or you do not want to pay additional charges, you may cancel the HyperLink Service. All charges incurred will be refunded to your EarthLink account or your credit card on file.
If existing wiring does not meet EarthLink’s standards, additional charges may apply for a wiring upgrade. If you request additional wiring, charges may also apply. After the HyperLink Equipment has been installed, if you wish to move the HyperLink Equipment to a different location within your Service address, it is your responsibility to contact a third party vendor.
THE INSTALLATION OF THE HYPERLINK EQUIPMENT AND THE FIRST USE OF THE HYPERLINK SERVICE MAY INTERFERE WITH THE NORMAL OPERATION OF A MONITORED ALARM OR EMERGENCY RESPONSE SYSTEM. IT IS ESSENTIAL THAT YOU TEST ANY ALARM SYSTEMS IMMEDIATELY FOLLOWING INSTALLATION OF THE HYPERLINK EQUIPMENT. IN NO EVENT WILL EARTHLINK BE RESPONSIBLE FOR ANY CLAIMS OR DAMAGES, OF ANY NATURE WHATSOEVER, RESULTING FROM ANY FAILURE OR MALFUNCTION OF ANY ALARM SYSTEMS, WHETHER OR NOT CAUSED BY ANY INTERFERENCE WITH OR FROM THE HYPERLINK SERVICE.
In some cases, installation of the HyperLink Equipment may require the inactivation of your current landline home phone service, if applicable, to complete the installation process. After installation, it is your responsibility to cancel your landline telephone service with your provider so that you will not continue to be billed for landline home phone service.
DSL Equipment Policy: If you leased any DSL Equipment from EarthLink, the following shall apply: All DSL Equipment returns must have an EarthLink-provided shipping label and the original packaging (or equivalent). If you cancel your account and return all DSL Equipment within thirty (30) days of your shipping date (the date EarthLink mails your Equipment), EarthLink will refund all Equipment-related fees incurred to date, excluding postage and handling. EarthLink will not refund any fees after thirty (30) days of your shipping date. EarthLink will mail you a shipping label upon cancellation and will not accept returns without an EarthLink-supplied shipping label.
EarthLink, in its discretion, may replace DSL Equipment due to manufacturer’s defect at no cost to you under the following circumstances: you call the EarthLink Technical Support Department within one year of your original shipping date; the EarthLink Technical Support Department certifies that a defect has occurred; and you return the DSL Equipment in the original packaging (or equivalent) using an EarthLink-provided shipping label within thirty (30) days of certification. Upon certification, EarthLink will ship replacement DSL Equipment to you. Failure to return the certified DSL Equipment within thirty (30) days of certification will result in a charge for the new DSL Equipment. EarthLink will not accept the return of DSL Equipment without EarthLink Technical Support Department certification and shipping label after thirty (30) days from the original shipping date. EarthLink will not replace any DSL Equipment, including replacements, after one year from your original shipping date.
EARTHLINK EMAIL BETA PROGRAM SERVICE AGREEMENT
READ THIS AGREEMENT BEFORE PARTICIPATING IN THE EARTHLINK EMAIL BETA PROGRAM.
This Email Beta Program Service Agreement (“Agreement”) is between EarthLink, LLC and its related entities (“EarthLink”) and you as a participant in the EarthLink Email Beta Program and governs your participation in the EarthLink Email Beta Program (“Beta Program”). This Agreement consists of the terms and conditions below.
By signing up or using the Beta Program, you agree to be bound by this Agreement and to use the Beta Program in compliance with the terms of this Agreement and all applicable federal, state and local laws, rules and regulations.
1. THE BETA PROGRAM
The Beta Program is a trial environment for EarthLink to test new code for email features and functionalities. EarthLink provides EarthLink subscribers who participate in the Beta Program with 1 gigabyte of email storage in consideration for their participation in the Beta Program. The standard EarthLink email accounts have 100 megabytes. Participation in the Beta Program is by invitation only. You must be at least 18 years of age to participate in the Beta Program.
The effective date of this Agreement commences when you agree to participate in the Beta Program and continues until the termination of your participation in the Beta Program. During the period that you participate in the Beta Program, you will continue to pay your monthly fees for your EarthLink access service to EarthLink.
Sections 4, 5, 6, 7, 8 and 10 will survive the termination of this Agreement.
2. FEEDBACK
You can provide comments and suggestions about the Beta Program by clicking on the “Feedback” link in your email inbox. EarthLink will own the rights to any information that you give us as part of the Beta Program and some of the information that you provide to EarthLink may become public information.
3. CANCELLATION OF THE BETA PROGRAM
You may cancel your participation in the Beta Program through https://www.earthlink.net/offers/mailtrial/unjoin . Please note that you will not be allowed to cancel the Beta Program until you modify your email account so that it does not take advantage of the Beta Program’s expanded email storage. For example, because the Beta Program email account has a 1 gigabyte email box and a standard account has a 100 megabyte email box, you cannot cancel your participation in the Beta Program until you trim your email box back down to 100 megabytes or less.
EarthLink may modify, suspend or discontinue or cancel your participation in the Beta Program at any time for any reason. If EarthLink cancels your participation in the Beta Program, a termination notice will be sent to you via (i) email to the primary EarthLink email address selected by or assigned to you during the registration process (“Contact Email Address”) or (ii) U.S. Mail to the mailing address on file.
4. GENERAL DISCLAIMERS AND WARRANTIES
THE BETA PROGRAM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EARTHLINK AND ITS SUPPLIERS AND VENDORS DO NOT WARRANT THAT (I) THE BETA PROGRAM WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES, OR OTHER HARMFUL COMPONENTS. EARTHLINK AND ITS SUPPLIERS AND VENDORS MAKE NO EXPRESS WARRANTIES AND WAIVE ALL IMPLIED WARRANTIES REGARDING THE BETA PROGRAM INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EARTHLINK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS, SUPPLIERS AND VENDORS (COLLECTIVELY “EARTHLINK PARTIES”) WILL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS, IN CONNECTION WITH THE BETA PROGRAM RESULTING FROM: (I) AVAILABILITY OR QUALITY, REGARDLESS OF THE CAUSE(S) OF THE PROBLEMS; (II) OTHER USERS ACCESSING YOUR BETA PROGRAM; (III) INTERRUPTIONS (INCLUDING DUE TO MAINTENANCE), DELETION OF FILES, ERRORS, OR DEFECTS; (IV) DELAYS OR ERRORS IN OPERATION, TRANSMISSIONS, CORRUPTION OF DATA, INVALID DESTINATIONS OR ANY FAILURE OF PERFORMANCE; (V) SECURITY BREACHES; (VI) EAVESDROPPING; INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING THE SERVICE; (VII) YOUR RELIANCE ON OR USE OF THE BETA PROGRAM; (VIII) INTERRUPTIONS (INCLUDING DUE TO MAINTENANCE), DELETION OF FILES, ERRORS, OR DEFECTS REGARDLESS OF WHETHER YOUR DATA IS MAINTAINED ON THE EARTHLINK SERVERS OR YOUR DEVICE(S); (IX) DELAYS IN OPERATION, TRANSMISSIONS, CORRUPTION OF DATA, INVALID DESTINATIONS OR ANY FAILURE OF PERFORMANCE OF THE BETA PROGRAM; (X) USE OF THE BETA PROGRAM BY YOU OR A THIRD PARTY THAT INFRINGES A THIRD PARTY’S COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET , CONFIDENTIALITY, PRIVACY, OTHER INTELLECTUAL PROPERTY, PROPRIETARY, OR CONTRACTUAL RIGHTS; OR (XI) ACCURACY, COMPLETENESS, AND USEFULNESS OF ANY THIRD PARTY PRODUCTS, SERVICES OR INFORMATION OR THE MERCHANTABILITY OF SUCH ITEMS (INCLUDING ANY SUCH ITEMS OFFERED THROUGH CO-BRANDED WEB SITES LINKED FROM THE EARTHLINK WEB SITES).
THE FOREGOING LIMITATIONS APPLY TO THE ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF THE EARTHLINK PARTIES WHICH, BUT FOR THIS PROVISION, WOULD GIVE RISE TO THE CAUSE OF ACTION AGAINST ANY EARTHLINK PARTY IN CONTRACT, TORT, OR ANY OTHER LEGAL DOCTRINE. YOUR EXCLUSIVE AND ONLY REMEDIES UNDER THIS AGREEMENT ARE AS EXPRESSLY SET FORTH IN THIS AGREEMENT.
THE CUMULATIVE LIABILITY OF ANY EARTHLINK PARTY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE BETA PROGRAM WILL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID FOR YOUR EARTHLINK ACCESS SERVICE DURING THE THREE MONTHS IMMEDIATELY PRECEDING A CLAIM.
YOU MAY HAVE OTHER RIGHTS UNDER CERTAIN LAWS IN CERTAIN STATES WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
5. INDEMNIFICATION
You agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages including, but not limited to, direct, indirect and consequential damages, attorney’s fees and expenses that an EarthLink Party may sustain or incur by reason of your use or misuse of the Beta Program by the use or misuse of the Beta Program by anyone else through your account including, but not limited to, use of misuse of the Beta Program (i) in violation of applicable laws or regulations or the terms of this Agreement or any other EarthLink agreement or policy; (ii) in connection with any claims for infringement of any intellectual property rights arising from or in connection with such use or misuse; or (iii) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible property (including data).
6. ELECTRONIC COMMUNICATIONS AND PHONE COMMUNICATIONS
6.1 Electronic Communications
You consent to receive notices, documents, disclosures and other communications from EarthLink about your account or the Service (“Communications”) in an electronic format to your Contact Email Address and agree that the Communications provided to you by EarthLink electronically will be deemed a writing. If you do not want to receive Communications from EarthLink electronically or if you withdraw your consent to receive such Communications electronically, then you must stop using the Service. The withdrawal of your consent will not affect the legal validity and enforceability of any electronic Communications provided or business transacted between EarthLink and you prior to the time you withdraw your consent.
6.2 Phone Calling and Texting
In addition, you hereby agree that your use of the Service constitutes your express written consent to receive automated and manually dialed calls, text messages and pre-recorded messages at the phone number(s) that you provide EarthLink in connection with your subscription to or use of the Service. Consent to receiving autodialed calls, text messages, and/or pre-recorded messages from EarthLink is not required to purchase products or services from EarthLink.
6.3 Changing Your Contact Preferences
You may exercise your option not to receive any marketing communications from and/or automated or manually dialed calls, text messages and pre-recorded messages from EarthLink by going directly to myaccount.earthlink.net/cam/contactinfo.jsp or calling EarthLink customer service. You also may text STOP in response to any text message from EarthLink to stop receiving text messages from EarthLink.
7. GOVERNING LAW
This Agreement is governed by Georgia law without regard to conflict of law provisions.
8. DISPUTE RESOLUTION BY BINDING ARBITRATION (INCLUDING IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS)
8.1 Summary
Most subscriber concerns can be resolved by calling 800-EARTHLINK. If EarthLink is unable to resolve your complaint to your satisfaction (or if EarthLink has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed $75,000, EarthLink will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys’ fees from EarthLink to at least the same extent as you would be in court.
In addition, under certain circumstances (as explained below), EarthLink will pay you more than the amount of the arbitrator’s award and will pay your attorney (if any) his or her reasonable attorneys’ fees if the arbitrator awards you an amount that is greater than what EarthLink has offered you to settle the dispute.
8.2 Agreement to Arbitrate
EarthLink and you agree to resolve all disputes and claims between us through binding arbitration by the American Arbitration Association (“AAA”). This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
- Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
- Claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);
- Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
- Claims that may arise after the termination of this Agreement.
References to “EarthLink,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Beta Program under this Agreement or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court rather than by arbitration if the claim qualifies for small claims court in a location where jurisdiction and venue over EarthLink and you is proper. This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
You agree that, by entering into this Agreement, you and EarthLink are each waiving the right to a trial by jury or to participate in a class action . This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision.
8.3 Informal Dispute Resolution Prior to Arbitration
8.3(1) Notice of Dispute
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). A Notice to EarthLink should be addressed to: EarthLink, LLC, 4001 Rodney Parham Rd., Little Rock, AR 72212, Mailstop B1F03-53A, Attn: Legal Department (Arbitration) (“Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). A Notice to you will be addressed to the billing address that EarthLink has on file for you.
8.3(2) Settlement Proposals
The amount of any settlement offer made by EarthLink or you will not be disclosed to the arbitrator in any arbitration between us until after the arbitrator determines the amount, if any, to which you or EarthLink is entitled.
8.3(3) Failure to Reach Resolution
If EarthLink and you do not reach an agreement to resolve the claim within 45 days after the Notice is received, you or EarthLink may commence an arbitration proceeding.
8.4 Commencement of Arbitration
You may initiate an arbitration by filing a claim form with the AAA and sending a copy of the claim form to EarthLink at the Notice Address. You can access a claim form and directions for filing at the website for AAA, www.adr.org. If EarthLink receives notice at the Notice Address that you have commenced arbitration and paid the filing fee to the AAA, it will promptly reimburse you for your payment of the filing fee by check to your address or by credit to your account unless your claim is for greater than $75,000. (The filing fee currently is $200 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, EarthLink will pay it directly upon receiving a written request from you to the Notice Address.)
8.5 Arbitration Procedures
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the AAA, as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 800-778-7879. One arbitrator, who is selected under the AAA Rules, will conduct the arbitration. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for a court to decide. Unless EarthLink and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. The right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
8.6 Appeal
If an award issued by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the AAA by a written notice of appeal filed within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the AAA. The AAA will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel will be final and binding, except for any appellate right which exists under the FAA. If an award issued by the arbitrator does not exceed $75,000, any appeal rights from the award will be governed by the FAA.
8.7 Arbitration Fees
Except as otherwise provided for herein, EarthLink will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse EarthLink for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
8.8 Awards and Attorney’s Fees
If the arbitrator issues you an award that is greater than the value of EarthLink’s last written settlement offer made before an arbitrator was selected, or if the arbitrator issues you an award and EarthLink made no settlement offer, then EarthLink will pay you the amount of the awardor $2,500 (“Alternative Payment”), whichever is greater, and pay your attorney, if any, the amount of attorney’s fees incurred, and reimburse any expenses (including expert witness fees and costs) that your attorney, if any, reasonably accrues and documents with specificity for investigating, preparing, and pursuing your claim in arbitration (“Attorney Fee Award”).
The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney Fee Award at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
The right to attorneys’ fees and expenses discussed in this Section 8.8 supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys’ fees or expenses. Although under some laws EarthLink may have the right to an award of attorney’s fees and expenses if it prevails in an arbitration, EarthLink agrees that it will not seek such an award.
8.9 Waiver of Class Actions; Limits of Scope of Arbitrator’s Authority
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND EARTHLINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and EarthLink agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void and all disputes will be heard by a court.
8.10 Future Changes to Agreement to Arbitrate
Notwithstanding any provision in this Agreement to the contrary, if EarthLink makes any future change to this arbitration provision (other than a change to the Notice Address) during the term of your subscription with EarthLink, you may reject any such change by sending us written notice to the Notice Address postmarked within 30 days of the date of the change. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language in this Section 8 of this Version dated September 15, 2016.
8.11 Notice to California Residents
California residents are entitled to the following information:
The Beta Program is provided by EarthLink, LLC, 1439 Peachtree Street NE, Atlanta, Georgia 303091.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834 or by telephone at 800-952-5210.
8.12 Survival
This Section 8 will survive the termination of your participation in the Beta Program.
9. REVISIONS TO THIS AGREEMENT
EarthLink may revise, amend, or modify this Agreement at any time by posting the revised version of this Agreement on the EarthLink Web Site located at www.earthlink.net . The revised version will be effective on the date that it is posted as stated at the end of the revised version. The material changes to this Agreement will be noted in endnotes of the revised version. Your continued use of the Beta Program after the date of the revised version constitutes your acceptance of all of the revisions. If you do not agree to the revisions in the revised version, your sole and exclusive remedy will be to terminate your account and use of the Beta Program.
10. MISCELLANEOUS
You may not assign your rights or delegate any of your duties under this Agreement without the prior written consent of EarthLink, and any attempted assignment or delegation without such consent will be void. If one or more provisions of this Agreement are held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired thereby. The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration provision in Section 8; if that prohibition is found to be unenforceable, the entire DISPUTE RESOLUTION BY BINDING ARBITRATION provision (but only the DISPUTE RESOLUTION BY BINDING ARBITRATION provision) will be null and void and the dispute will be heard by a court. EarthLink may amend or replace such unenforceable provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of EarthLink as reflected in the original provision. Nothing in this Agreement or in the understanding of the parties confers upon the parties the status of agency, partnership, or other form of joint enterprise between the parties. EarthLink may subcontract any work, obligations or other performance required of EarthLink under this Agreement without your consent. EarthLink will not be liable for delays, damages or failures in performance because of causes beyond its reasonable control, including, but not limited to, acts of a government in its sovereign capacity, acts of war, terrorism, acts of a public enemy, fires, earthquakes, acts of God, labor disputes, strikes, work slow-downs or other labor-related activity.
Effective Date: September 30, 2017
The following endnote summarizes the material revision made in this September 30, 2017 version of this Agreement compared to the September 15, 2016 version of this Agreement.
1 EarthLink address changes throughout the Agreement.
READ THIS HIGH-SPEED INTERNET SERVICE AGREEMENT CAREFULLY BEFORE USING THE EARTHLINK RESIDENTIAL DSL INTERNET SERVICES, THE EARTHLINK FREESTANDING RESIDENTIAL DSL INTERNET SERVICES, THE EARTHLINK HYPERLINK HIGH SPEED INTERNET SERVICES OR THE PEOPLEPC RESIDENTIAL DSL INTERNET SERVICES.
THIS HIGH-SPEED INTERNET AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
1 . AGREEMENT
This High-Speed Internet Service Agreement (“Agreement”) is between EarthLink, LLC and its related entities (“EarthLink”) and you and applies to your use of the EarthLink Residential DSL Internet service, the EarthLink Freestanding Residential DSL Internet service, the EarthLink HyperLink High Speed Internet service, and the PeoplePC Residential DSL Internet services, and the EarthLink and PeoplePC software and tools including those described at https://www.earthlink.net/software/ (collectively referred to as “Service”) except for EarthLink Home Networking and EarthLink Online Backup which have their own Service Agreements.
This Agreement consists of the terms and conditions below, the specific terms of your billing plan for the Service(s) to which you subscribe.
By establishing an account for the Service or using the Service, you agree to be bound by this Agreement and to use the Service in compliance with the terms of this Agreement and all applicable federal, state and local laws, rules and regulations.
2. TERM OF THIS AGREEMENT
The effective date of this Agreement is the date on which you subscribed to the Service. This Agreement continues until the date of termination of your Service. Sections 8, 9, 10, 11, 12, 13, 14, 15, 17, 18, 19, 20 and 22 of this Agreement will survive the termination of this Agreement.
3. SUBSCRIPTION INFORMATION
To order and receive the Service, you acknowledge that you are 18 years of age or older, and you have legal authority to enter into this Agreement.
The EarthLink Residential DSL Internet service (“EarthLink DSL Service”), the EarthLink Freestanding Residential DSL Internet service (“Freestanding Service) and the PeoplePC Residential DSL Internet service (“PeoplePC DSL Service”) require a modem to access the Internet. The EarthLink HyperLink High Speed Internet service (“HyperLink Service”) requires special hyperlink equipment that EarthLink will arrange to be installed in your home (“HyperLink Equipment”). You must provide EarthLink with (i) a valid credit or debit card or other EarthLink approved payment method for the Service; (ii) your billing address; and (iii) your shipping address, if different from your billing address, if applicable. If you subscribe to the EarthLink HyperLink Service, you must provide the address where you will use the Service (“Service Address”) if different from your billing address so that EarthLink can schedule the installation of the HyperLink Equipment at your Service Address.
You represent that all information you provided during the subscription process is accurate and complete and that you will update such information with EarthLink should any of it change.
EarthLink reserves the right to verify the accuracy of the information you submit in connection with your subscription to the Service and you consent to such verification. EarthLink also reserves the right to validate the payment method information you provide at subscription and account updates, including attempting up to a $1.00 authorization to your credit or debit card which is not actually billed. To understand how EarthLink handles and protects your personal information, please see the EarthLink Privacy Policy.
The Service must be available to your location. EarthLink may accept or reject any potential subscriber to the Service in its sole discretion. EarthLink will send you a welcome email as written confirmation of your order. Even if EarthLink has accepted your order, EarthLink cannot guarantee that the Service can be provisioned to your address.
4. USERNAMES AND PASSWORDS, SECURITY
Upon registration, you will receive a username, a password, and other account information. You are responsible for (i) maintaining the confidentiality of both your username and password, and (ii) the use of your Service by any person who uses your username and password to access the Service, whether or not you specifically authorize such person’s use. You must notify EarthLink immediately upon discovering any unauthorized use of your Service and other breaches of security. Usernames, passwords, email addresses and IP addresses are EarthLink’s property and EarthLink may alter or replace them at any time.
You are solely responsible for the device (such as a desktop, laptop, notebook, tablet or smart phone) (“Device”) and any software on your Device necessary to use the Service, including responsibility for (i) maintaining the security of the Device and data including protection of your username and password, (ii) the encryption of data, (iii) back-up of your Device and data, and (iv) any WI-FI network you use in connection with the Service. EarthLink recommends that you use anti-virus, anti-spyware and firewall software and that you update this software as recommended by the applicable provider.
5. GENERAL DESCRIPTION OF AND RESTRICTIONS ON THE SERVICE
The Service speed may vary depending on location, line quality, inside wiring, Internet traffic, and other factors beyond the control of EarthLink. EarthLink does not guarantee upload or download speeds. Some line stabilization may be necessary for the Service. Stabilization could include the lowering of provisioned line speed. Should this occur, EarthLink will NOT be able to increase the line speed once the connection is stabilized. Some of the Services may only work using certain telephone carriers or non-PBX (including rollover/party line) phone systems. Some of the Services may require the use of specific hardware and/or software and may be limited by specific geographic location.
The EarthLink DSL Service and the PeoplePC DSL Service (collectively, “DSL Service”) require telephone or cable service with an active telephone number in your house in order to work. You are responsible for charges for such telephone or cable service in connection with these Service. Please note that changing such telephone carriers or cable providers may result in substantial interruption of the DSL Service which may result in fees associated with cancellation and setting up a new account. T he Freestanding Service and the HyperLink Service only require a telephone line to your house. The Freestanding Service will not work on an active telephone line. The HyperLink Service can work with an active or inactive telephone line to your house.
EarthLink reserves the right to change, with or without notice to you, of (i) any of the features, content or applications of the Service or (ii) any of the features of the DSL modem provided by EarthLink (“EarthLink DSL Modem”), the modem provided by AT&T (“Freestanding DSL Modem Provided by AT&T”) for certain Freestanding Service subscribers as described in Sections 10 and 11 or the HyperLink Equipment as described in Section 12 (collectively, referred to as the “Equipment”).
Because of the complex nature of Internet service, availability, and the underlying infrastructure, it may not be possible to provide the Service to everyone. In its sole discretion, EarthLink may cancel the installation process and refund any money that you have paid. EarthLink will notify you of its intent to cancel as soon as reasonably possible.
The Services include a dial-up connection to the Internet for up to 20 hours per monthly billing cycle. In calculating the 20 hours of usage, the dial-up usage of each Device logged into your account to access the Internet is counted. For example, if you have two Devices logged in from 10:00 a.m. to 11:00 a.m., your total usage for that time period will be 2 hours of usage. If your dial-up connection usage exceeds 20 hours per month, you will be charged an additional $1.00 per hour (up to a maximum of $21.95 per month), pro-rated to the minute, through the end of the monthly billing cycle.
6. LOCAL TELEPHONE, TOLL AND LONG DISTANCE CHARGES
EarthLink will provide you with a dial-up access number to access the Service (“POP Number”). When using the Service, you are solely responsible for determining if use of a particular POP Number will cause you to incur long-distance, toll, or any other charges, EarthLink does not guarantee that any POP Number that EarthLink provides will be a local call from your location. EarthLink is not responsible for any long-distance, toll, or other charges you incur.
EarthLink may change its POP numbers at any time. EarthLink reserves the right to direct you to use certain POP Numbers to access the Service or to restrict use of specific POP Numbers.
7. BILLING PLAN FEATURES (INCLUDING EMAIL STORAGE AND WEBSPACE)
The billing plans for some of the Services may vary by geographic location, phone carrier or cable provider. In the event that you change to a different Service, prior to changing Service consult with an EarthLink representative regarding how such change will affect your billing plan.
If you signed up for a pre-paid billing plan, you will receive the applicable Service for the duration of your subscription term without further monthly Service fees. Depending on the terms of your pre-paid billing plan, your subscription may convert to either a monthly or a fixed period subscription at the end of the initial fixed pre-paid subscription term. Pricing will be subject to the rates in effect at that time for that Service. If you cancel your subscription before the end of the fixed term or if EarthLink terminates your subscription before the end of the fixed term for violation of this Agreement or other applicable EarthLink agreements or policies, EarthLink will not refund, in whole or in part, the amount you have paid for your subscription.
The email storage limits for your billing plan are posted on the EarthLink website located at www.earthlink.net or the PeoplePC website located at www.peoplepc.com. If your mailbox is approaching the storage limit for your Service, it will be noted visually on your web mail. EarthLink also will send email notices to this mailbox stating you are approaching your email storage limit. When your mailbox exceeds the allotted email storage space, you will receive a second email warning from EarthLink that your email storage is over quota and then EarthLink will stop transmitting email messages to your inbox. Any incoming emails will be bounced with an error message to the sender stating that your mailbox is full. After you delete some email messages to free up some space, new messages will be accepted again. You may purchase additional storage up to a fixed limit as described at https://myaccount.earthlink.net or https://myacount.peoplepc.com.
Certain billing plans may offer the ability to create your personal webspace. The maximum webspace available for such use is 10MB per account. Limitations may include, but are not limited to, certain software and certain operating systems. In the event that one of your personal webspace exceeds 10 MB, no additional information can be uploaded to it. If the traffic on one of your personal webspace exceeds 1 GB of webspace in a calendar month, such personal webspace will be shut down until the next calendar month. If you want more space or bandwidth for your personal webspace, you can subscribe to the EarthLink Web Hosting Service.
Changes to your billing plan in months two through twelve may result in an early termination fee. Such changes may include (i) cancellation of your Service, (ii) downgrading or changing your Service to another EarthLink service or PeoplePC service, or (iii) if you move the Service to a new location, change your local telephone company within the same location or discontinue your local telephone service within the same location. Please check your billing plan details for more information.
8. BILLING AND PAYMENT POLICIES
You agree to pay the recurring monthly fee in your billing plan due in advance of the month incurred. In addition, your bill will include (i) taxes, surcharges, and fees required by any applicable government entity; (ii) shipping and handling fees, if applicable; (iii) the Installation Charge for the HyperLink Equipment, if applicable, and (iv) the method of payment fees, if applicable. All payments must be made in US dollars.
You will be able to use the Service for any consecutive monthly period that has been paid in advance as described in the acceptance materials that you received as part of you sales transaction or on your order confirmation. For example, if your billing cycle begins on the sixth day of the month, then your payment due date (i.e. the date that the amount of your full monthly Service fee, including any and all applicable taxes, must be received by EarthLink) will be on the fifth day of the next month and of each month thereafter.
The billing start date for the DSL Service and the Freestanding Service will begin on the date that you first use it (“DSL Billing Start Date”). The billing start date for the HyperLink Service will begin on the date that the installation of the HyperLink Equipment has been completed.
You must provide accurate billing information including legal name, address, telephone number, and credit or debit card number and expiration date and report all changes to this information promptly to EarthLink.
Charges may be billed on or after your billing cycle date to your method of payment on file each month for the Service including any additional charges incurred (e.g. usage, taxes and fees). EarthLink is not responsible for any fees resulting from charges billed by EarthLink including, but not limited to, overdrawn accounts or exceeding credit card limits.
If you provided EarthLink with a valid credit or debit card, you agree to maintain valid and current credit or debit card information with EarthLink at all times. If you authorized EarthLink to automatically deduct (” ACH Debit”) your monthly Service fees and any other charges, fees, or taxes billed to you, from your checking or savings bank account, then you hereby reaffirm your agreement to the Recurring Automatic Bank Draft Authorization Agreement. You acknowledge and agree that you authorize EarthLink and that EarthLink does not need to obtain any additional authorization from you for any recurring payments or automatic billing options. In addition, if your credit or debit card company provides updated credit or debit card information to EarthLink, you acknowledge that EarthLink does not need to obtain authorization from you for EarthLink to use such information to update your credit or debit card.
If payment by check has been accepted by EarthLink, then payments by check must be received by EarthLink by the due date listed in your monthly paper invoice. EarthLink will charge a processing fee each time you pay your monthly billing invoice . When you pay your fees by check, you also authorize EarthLink to electronically process your payment. If your check is processed electronically, your checking account may be debited on the same day that EarthLink receives your check and neither your check nor a copy of your check will be included with your checking account statement.
EarthLink will charge a fee for returned checks or returned bank drafts from your financial institution.
EarthLink will email an e-invoice to your primary EarthLink or PeoplePC email address selected by or assigned to you during the subscription process (“Contact Email Address”) each month or if you designated a different billing email address, EarthLink will email the e-invoice to such billing email address each month. You may request through https://myaccount.earthlink.net/cam/billing_info.jsp or by calling EarthLink Customer Service that EarthLink mail a paper invoice to your billing mailing address each month. EarthLink will charge your account a fee for each paper invoice. If you elect to have EarthLink mail you your monthly invoice, you may request that EarthLink also email your monthly invoice your Contact Email Address or if you designated a different billing email address , to such billing email address. There is no charge for e-invoices.
Your account will be automatically inactivated if you put a stop payment on your account with your financial institution in connection with the payment of your monthly bill.
All charges are considered valid unless disputed in writing within 30 days of the billing date and mailed to:
EarthLink, LLC
Customer Service
1439 Peachtree Street NE
Atlanta, Georgia 30309
Adjustments will not be made for charges that are disputed more than 30 days after the billing date.
EarthLink reserves the right (i) to change the fees associated with your Service and institute new fees (e.g. equipment fees) upon email notice at least 30 days prior to the effective date of such new fee to your Contact Email Address and (ii) to change the fees associated with your account upon email notice at least 30 days prior to the effective date of such new fee to your Contact Email Address or your billing email address if different from your Contact Email address.
EarthLink may use various means to recover monies due. If EarthLink retains a collection agency or takes legal action to collect monies due on your account, you agree to pay all costs and expenses of collection incurred by EarthLink, which may include reasonable attorney’s fees and collection agency fees which may be based on a percentage of the amount owed, up to a maximum of 25%, where permitted by applicable law.
9. CANCELLATION AND TERMINATION OF YOUR SERVICE
You may cancel (i) the EarthLink DSL Service, the Freestanding Service, and the HyperLink Service (collectively, “EarthLink Services”) and (ii) the PeoplePC DSL Service only as follows:
Telephone Cancellation for the EarthLink Services: toll free number at 888-327-8454
EarthLink will issue a confirmation number to you by email as proof of cancellation of your Service. Accounts are set to close at the end of the current billing period. EarthLink does not grant refunds or credits for any prior use including partial use during the last month prior to cancellation. If you cancel by one of the prescribed methods listed above and are mistakenly billed for your Service after the end of the billing period, EarthLink will refund any erroneous charges upon proof of such cancellation.
EarthLink may terminate your account for the Service at any time for any reason, including, without limitation, if (i) your account is delinquent because charges on your method of payment were refused for any reason, (ii) you failed to make payment when due or you did not provide EarthLink with your credit or debit card’s expiration date or expiration date of any other method of payment before the existing expiration date; (iii) EarthLink, in its sole discretion, believes you have breached this Agreement or any other EarthLink agreements or policies; or (iv) your use of the Service is prohibited by law . A termination notice will be sent to you via (i) your Contact Email Address or (ii) U.S. Mail to the billing address for your EarthLink account. If your account for the Service is cancelled by EarthLink due to non-payment and then it is reactivated at a later date, EarthLink will bill you an account reactivation fee.
If your Service is canceled by you or by EarthLink prior to the end of the fixed period in your billing plan and your billing plan includes an early termination fee, EarthLink will charge the early termination fee set forth in your billing plan to your account. In certain situations, EarthLink may waive the early termination fee, at its discretion, if (i) EarthLink no longer provides the Service to your current location, (ii) you live in an area currently deemed a weather or war disaster area, or (iii) you were deployed for active military service. Your Service will close at the end of the current billing period in which notice of cancellation is received or in which EarthLink canceled your Service.
Sections 10, 11 and 12 set forth the specific cancellation policies for the EarthLink DSL Modem, Freestanding DSL Modem Provided by AT&T and the HyperLink Equipment. EarthLink will credit any refunds from cancellation during the remorse periods to your account on file with EarthLink. In the event that your EarthLink account is inactive, EarthLink will credit the refund to your credit card on file with EarthLink.
On the inactivation date of your Service, without further notice to you, your Service will be terminated and you will no longer have Internet access which includes access to your email, files or other information on EarthLink’s servers.
If you move your EarthLink DSL Service or PeoplePC DSL Service or if you change your local telephone company and EarthLink can provide these Service at the new location or on the new telephone line, EarthLink will bill you a re-provisioning fee because this change requires a new installation. If EarthLink cannot provide the EarthLink DSL Service of the PeoplePC DSL Service in your new location or on your new telephone line during the term commitment of your EarthLink DSL Service or PeoplePC DSL Service, you will be charged the early termination fee.
10. SPECIFIC INSTALLATION, WARRANTY AND CANCELLATION TERMS FOR THE EARTHLINK DSL MODEM
EarthLink encourages subscribers to the DSL Service to order the EarthLink DSL Modem because although other modems may be used with the DSL Service to access the Internet, EarthLink only guarantees technical support of the EarthLink DSL Modem.
Customers who subscribe to the Freestanding Service on or after February 11, 2016 and whose Service Address is located in one of the following states in the former SBC Communications region can only use their Freestanding Service with the Freestanding DSL Modem provided by AT&T (“Freestanding DSL Modem Provided by AT&T”): Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Nevada, Ohio, Oklahoma, Texas or Wisconsin (collectively, ” Former SBC Coverage Area” .) EarthLink will handle the ordering process, billing, technical support, and customer service for the Freestanding DSL Modem Provided by AT&T. Section 11 sets forth the terms associated with the Freestanding DSL Modem Provided by AT&T.
The Freestanding Service subscribers who subscribed to the Freestanding Service prior to February 11, 2016 may continue to use the EarthLink DSL Modem to access the Internet. Customers who subscribe to the Freestanding Service on or after February 11, 2016 and whose Service Address is located in states outside of the Former SBC Coverage Area also may use the EarthLink DSL Modem.
Upon receiving the order for the EarthLink DSL Modem, EarthLink will ship the EarthLink DSL Modem self-installation kit (“EarthLink DSL Modem Self-Installation Kit”) to you. The EarthLink DSL Modem Self-Installation Kit will include an EarthLink DSL Modem, a power supply, an Ethernet cable, a telephone cord, phone jack filters, an installation guide and a packing slip (“EarthLink DSL Modem Install Guide”). The EarthLink DSL Modem will be either a new or a fully inspected and tested refurbished unit. T he shipment date (“Original Shipment Date”) of the EarthLink DSL Modem will be stated on the packing slip.
If you have any problems with the installation of the EarthLink DSL Modem, you can contact EarthLink technical support for assistance. EarthLink may suggest an outside vendor to help install the EarthLink DSL Modem. You will be responsible for all costs and scheduling associated with the installation of the EarthLink DSL Modem. You are also responsible for all inside wiring repair necessary for such installation.
The EarthLink DSL Modem may operate with other DSL Internet access services.
10.2 Warranty for the EarthLink DSL Modem
EarthLink provides a warranty for the EarthLink DSL Modem against defects in material and workmanship under ordinary consumer use. The EarthLink DSL Modem warranty does not cover defects resulting from (i) your installation of the EarthLink DSL Modem contrary to the setup instructions in the EarthLink DSL Modem Install Guide or (ii) repair or modification of the EarthLink DSL Modem by you or any party other than EarthLink. This warranty applies to the original subscriber and is not transferable. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
The warranty for an EarthLink DSL Modem shipped on or after February 11, 2016 (i) under the Monthly Equipment Fee Plan c ontinues for as long as your account for the Monthly Equipment Fee Plan is in good standing and (ii) under the One-Time Equipment Charge Plan continues for as long as your account for your DSL Service is in good standing.1 The warranty procedures for such EarthLink DSL Modems include the following policies:
- You must contact EarthLink Technical Support via telephone or chat support about your defective EarthLink DSL Modem.
- If EarthLink Technical Support confirms that your EarthLink DSL Modem is defective, EarthLink, upon your request, will ship to you a replacement EarthLink DSL Modem.
- EarthLink will not charge shipping or handling fees for shipping the replacement modem except if you upgrade the shipping method to overnight delivery.
- The package with the replacement modem will include a packing slip with its shipment date and a prepaid shipping label for you to use to ship your defective EarthLink DSL Modem back to EarthLink. In order for the return to be processed correctly, you must use the EarthLink provided prepaid shipping label. If your defective EarthLink DSL Modem is not shipped back to EarthLink with the prepaid shipping label to be received by EarthLink within 30 days from the shipment date of the replacement modem, EarthLink will charge a non-returned equipment fee (“Non-Returned Equipment Fee”) to your account. This process is referred to below as the “EarthLink Warranty Shipping Policy”.
Please Note:The warranty for an EarthLink DSL Modem shipped prior to February 11, 2016 is 365 days (“One Year Warranty Period”) from the Original Shipment Date (as defined above) and includes the following policies:
- If EarthLink Technical Support confirms during the One Year Warranty Period that your EarthLink DSL Modem is defective, EarthLink will ship to you a replacement EarthLink DSL Modem and you will ship the defective EarthLink DSL Modem to EarthLink in accordance with the EarthLink Warranty Shipping Policy.
- If EarthLink Technical Support confirms after the One Year Warranty Period that your EarthLink DSL Modem is defective, upon your request, EarthLink will send you and charge you for a replacement EarthLink DSL Modem plus shipping and handling fees or you can opt to subscribe to the Monthly Equipment Fee Plan. You will not need to ship back the defective EarthLink DSL Modem.
The replacement EarthLink DSL Modem will be either a new or a fully inspected and tested refurbished unit.
10.3 Specific Terms regarding Cancellation of the DSL Service
The cancellation policy of the Monthly Equipment Fee Plan for the DSL Service requires you to ship your EarthLink DSL Modem to EarthLink. EarthLink will mail you a package with a letter with instructions for shipping the DSL Modem to EarthLink and a prepaid shipping label for you to use to ship the EarthLink DSL Modem to be received by EarthLink within 30 days of the date listed in the letter. In order for the return of the EarthLink DSL Modem to be processed correctly, you will need to use the EarthLink provided prepaid shipping label. If you do not ship the EarthLink DSL Modem to EarthLink in accordance with these procedures within the required time period, EarthLink will charge a Non-Returned Equipment Fee to your account. This process is known below as the “EarthLink Cancellation Shipping Policy”.
Refunds resulting from cancellations will be credited to your EarthLink account on file if it is still active or to your method of payment on file if your account is not active.
In addition, the Monthly Equipment Fee Plan’s cancellation policies include the following:
- If you cancel your Service and the Monthly Equipment Fee Plan within 30 days of the Original Shipment Date (“DSL Remorse Period”),EarthLink will refund the monthly recurring fee for the Service and the Monthly Equipment Fee. If you cancel before the EarthLink DSL Modem was shipped, EarthLink also will refund the shipping and handling fees.
- If you cancel your Service and the Monthly Equipment Fee Plan after the DSL Remorse Period but during the term of your Service (“Term Commitment”), there will be no refunds and EarthLink will charge you the applicable early termination fee.
- If you cancel your Service and the Monthly Equipment Fee Plan after the DSL Remorse Period and after the Term Commitment, there will be no refunds and no early termination fee.
- If you cancel only the Monthly Equipment Fee Plan (and not the DSL Service) during the DSL Remorse Period, EarthLink will refund the first month’s Monthly Equipment Fee.
If you cancel only your DSL Service, your Monthly Equipment Fee Plan will automatically be cancelled.
The One-Time Equipment Charge Plan’s cancellation policies include the following:
- If you cancel your Service and the One-Time Equipment Charge Plan during the DSL Remorse Period, EarthLink will credit to your account the monthly recurring fee for the DSL Service and the One-Time Equipment Charge that you paid. You must ship the EarthLink DSL Modem to EarthLink in accordance with the EarthLink Cancellation Shipping Policy.
- If you cancel your Service and the One-Time Equipment Charge Plan after the DSL Remorse Period but during your Term Commitment, there will be no refunds and EarthLink will charge the early termination fee. You will not need to ship your EarthLink DSL Modem to EarthLink.
- If you cancel your Service or the One-Time Equipment Charge Plan after the DSL Remorse Period and after your Term Commitment, there will be no refunds and you will not need to ship your EarthLink DSL Modem to EarthLink.
- If you cancel only the One-Time Equipment Charge Plan (and not the Service) during the DSL Remorse Period, EarthLink will refund the One-Time Equipment Charge. You must ship the EarthLink DSL Modem to EarthLink in accordance with the EarthLink Cancellation Shipping Policy .
11. SPECIFIC INSTALLATION, WARRANTY AND CANCELLATION TERMS FOR THE FREESTANDING DSL MODEM PROVIDED BY AT&T
Subscribers who subscribe to the EarthLink Freestanding DSL Service on or after February 11, 2016 and whose Service Address in located in the Former SBC Coverage Area will be shipped a Freestanding Modem Provided by AT&T for use with their EarthLink Freestanding DSL Service.
EarthLink will charge subscribers for the Freestanding DSL ModemsProvided by AT&Tunder two payment plans: (i) a Monthly Equipment Fee Plan for the length of the subscription or (ii) a One-Time Equipment Charge Plan.
11.1 Self-Installation of the Freestanding DSL Modem Provided by AT&T
EarthLink will coordinate with AT&T for AT&T to ship the Freestanding DSL Modem Provided by AT&T self-installation guide (“Freestanding Installation Kit”) to your shipping address on file. The Freestanding Self-Installation Kit will include the Freestanding DSL ModemProvided by AT&T, filters, necessary cables to get connected, power supply and the installation guide (“Freestanding Install Guide”). The Original Shipment Date of the Freestanding DSL Modem Provided by AT&T is stated on the packing slip or your confirmation letter in the Freestanding Installation Kit. You can only connect to the Internet after 2:00 p.m. on the date specified on your confirmation letter or packing slip.
If you have any problems with installing the Freestanding DSL Modem Provided by AT&T, you can contact EarthLink technical support for assistance. EarthLink may suggest an outside vendor to help install it. You will be responsible for all costs and scheduling associated with the installation of the Freestanding DSL Modem Provided by AT&T. You are also responsible for all inside wiring repair necessary for such installation.
11.2 Warranty for the Freestanding DSL Modems Provided by AT&T
EarthLink provides a warranty for the Freestanding DSL Modems Provided by AT&T against defects in material and workmanship under ordinary consumer use. The Freestanding DSL Modems Provided by AT&T warranty does not cover defects resulting from (i) your installation of the Freestanding DSL Modems Provided by AT&T contrary to the setup instructions in the Freestanding Install Guide or (ii) repair or modification of the Freestanding DSL Modems Provided by AT&T by you or any party other than EarthLink. This warranty applies to the original subscriber and is not transferable. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
The warranty under the Monthly Equipment Fee Plan continues for as long as your account for the Monthly Equipment Fee Plan is in good standing. T he warranty under the One-Time Equipment Charge Plan is 365 days from the Original Shipment Date (“One-Time Equipment Charge One Year Warranty Period”).
The warranty procedures under the Monthly Equipment Fee Plan include the following:
- You must contact EarthLink Technical Support via telephone or chat support about your defective Freestanding DSL Modem Provided by AT&T.
- If EarthLink Technical Support confirms that your Freestanding DSL Modem Provided by AT&T is defective, EarthLink, upon your request, will arrange for AT&T to ship to you a replacement Freestanding DSL Modem Provided by AT&T. EarthLink will not charge shipping or handling fees for shipping the replacement modem except if you upgrade the shipping method to overnight delivery.
The warranty procedures under the One-Time Equipment Charge Plan include the following procedures:
- You must contact EarthLink Technical Support via telephone or chat support about your defective Freestanding DSL Modem Provided by AT&T.
- If EarthLink Technical Support confirms during the One-Time Equipment Charge Plan’s One Year Warranty Period that your modem is defective, upon your request, EarthLink will arrange for AT&T to ship a replacement modem to you. EarthLink will not charge shipping or handling fees for shipping the replacement modem except if you upgrade the shipping method to overnight delivery.
- If EarthLink Technical Support confirms after the One-Time Equipment Charge Plan’s One Year Warranty Period that your modem is defective, upon your request, EarthLink will arrange for AT&T to ship a replacement modem to you. You will have the option to (i) pay the One-Time Equipment Charge plus shipping and handling fees or (ii) you can opt to subscribe to the Monthly Equipment Fee Plan.
The replacement Freestanding DSL Modem Provided by AT&T will be either a new or a fully inspected and tested refurbished unit.
You will not need to ship back the defective Freestanding DSL Modem Provided by AT&T under any of the above scenarios. The Freestanding DSL Modem Provided by AT&T may work with some DSL freestanding services of other providers that require authentication.
You agree to only use the Freestanding DSL Modem Provided by AT&T for its intended use with the EarthLink Freestanding DSL Service. The Freestanding Service in the Former SBC Coverage Area will not function with any other modem.
11.3 Specific Terms regarding Cancellation of the Freestanding DSL Modem Provided by AT&T
The Freestanding DSL Modem Provided by AT&T Monthly Equipment Fee Plan’s cancellation policies include the
Following:
- If you cancel your Freestanding DSL Modem Provided by AT&T and the Monthly Equipment Fee Plan prior to theDSL Billing Start Date, EarthLink will refund the monthly recurring fee for the Freestanding DSL Modem Provided by AT&T and the Monthly Equipment Fee. If you cancel before the Freestanding DSL Modem Provided by AT&T was shipped, EarthLink also will refund the shipping and handling fees.
- If you cancel your Freestanding DSL Modem Provided by AT&T and the Monthly Equipment Fee Plan within 30 days after the DSL Billing Start Date (“Freestanding DSL Modem Provided by AT&T Remorse Period”), EarthLink will refund the monthly recurring fee for the Freestanding DSL Modem Provided by AT&T and the Monthly Equipment Fee.
- If you cancel your Freestanding DSL Modem Provided by AT&T and the Monthly Equipment Fee Plan after the Freestanding DSL Modem Provided by AT&T Remorse Period but during the term of your Freestanding DSL Modem Provided by AT&T (“Term Commitment”), there will be no refunds and EarthLink will charge you the applicable early termination fee.
- If you cancel your Freestanding DSL Modem Provided by AT&T and the Monthly Equipment Fee Plan after the Freestanding DSL Modem Provided by AT&T Remorse Period and after the Term Commitment, there will be no refunds and no early termination fee.
- If you cancel the Monthly Equipment Fee Plan at any time but you want to keep the Freestanding DSL Modem Provided by AT&T, you will have to pay the One-Time Equipment Charge.
If you cancel your Freestanding DSL Modem Provided by AT&T, your Monthly Equipment Fee Plan will automatically be cancelled.
The Freestanding DSL Modem Provided by AT&T’s One-Time Equipment Charge Plan’s cancellation policies include the following:
- If you cancel your Freestanding DSL Modem Provided by AT&T during the Freestanding DSL Modem Provided by AT&T Remorse Period, EarthLink will credit the monthly recurring fee for the Freestanding DSL Modem Provided by AT&T and the One-Time Equipment Charge that you paid.
- If you cancel your Freestanding DSL Modem Provided by AT&T after the Freestanding DSL Modem Provided by AT&T Remorse Period but during your Term Commitment, there will be no refunds and EarthLink will charge you the early termination fee.
- If you cancel your Freestanding DSL Modem Provided by AT&T after the Freestanding DSL Modem Provided by AT&T Remorse Period and after your Term Commitment, there will be no refunds.
12. SPECIFIC INSTALLATION, WARRANTY AND CANCELLATION TERMS FOR THE HYPERLINK SERVICE
EarthLink offers two payment plans to pay for the HyperLink Equipment: (i) the monthly recurring equipment fee plan for the length of the subscription (“Monthly Equipment Fee Plan”) or (ii) the one-time equipment charge plan. (” One-Time Equipment Charge Plan”).
EarthLink will charge you an upfront installation charge to your account (“Installation Charge”). EarthLink will coordinate with you to schedule the date of the installation of the HyperLink Equipment by an AT&T technician (“Technician”) at your Service Address. EarthLink will send you an email notifying you of the installation date and the two hour arrival time (“Arrival Window”). On the day of install, the Technician will call you on the telephone number that you provided to inform you that he or she is on his or her way to your location.
If you need to reschedule the installation, you must call EarthLink at least 48 hours before your installation date. This 48 hour time period includes weekends. If you miss your scheduled appointment, EarthLink will charge a missed appointment fee to your EarthLink account after the HyperLink Equipment is installed on the second scheduled installation date. In the event that you miss the appointment on the second scheduled Arrival Window without rescheduling in accordance with the rescheduling procedures set forth above, EarthLink will charge a second missed appointment fee after the HyperLink Equipment is installed on the second rescheduled Arrival Window.
The Technician will determine the most appropriate installation location for the HyperLink Equipment to support your HyperLink Service. If you prefer a different installation location in your premises from where the Technician recommended, additional charges may apply. If you cannot agree on the installation location for the HyperLink Equipment, or you do not want to pay additional charges, you may cancel the Hyperlink Service while the Technician is still in your home. You also must contact EarthLink to cancel the HyperLink Service. All charges incurred will be refunded to your EarthLink account or if your EarthLink account is inactive, EarthLink will refund the charges paid to your credit card on file.
If existing wiring does not meet AT&T standards, additional charges may apply for a wiring upgrade. If you request additional wiring, charges may also apply. After the HyperLink Equipment has been installed, if you wish to move the HyperLink Equipment to a different location in your premises but additional wiring is needed to install the HyperLink Equipment to this new location, you will be responsible for contacting a third party vendor to install the appropriate wiring to the location of your choosing. EarthLink also may charge you for the Technician’s visit to move the HyperLink Equipment to the new location in your premises.
If you do not own your premises and need to obtain permission from any necessary party, such as a landlord or building manager, to allow AT&T to use the wiring inside of your unit or house and to make alternation to the property that AT&T deems appropriate in order to install the HyperLink Equipment, you must obtain such permission prior to installation.
The installation of the HyperLink Equipment and the first use of the HyperLink Service may interfere with the normal operation of a monitored alarm or emergency response system. Therefore, it is essential that all customers with monitored alarm systems test their alarms immediately following installation of the HyperLink Equipment. In no event will EarthLink be responsible for any claims or damages, of any nature whatsoever, resulting from any failure or malfunction of any alarm systems, whether or not caused bay any interference with or from the HyperLink Service.
In some cases, the HyperLink Equipment installation may require the inactivation of your current landline home phone service, if applicable, to complete the HyperLink Equipment installation. After the installation is complete, it will be your responsibility to cancel your landline telephone service with your provider so that you will not continue to be billed for this landline home phone service.
Your Internet access will be down for a short period of time during the installation.
12.2 Warranty of the HyperLink Equipment
The warranty under the Monthly Equipment Fee Plan continues for as long as your account for the Monthly Equipment Fee Plan is in good standing. T he warranty under the One-Time Equipment Charge Plan is 365 days from the Original Shipment Date (“One-Time Equipment Charge One Year Warranty Period”).
The warranty procedures under the Monthly Equipment Fee Plan include the following:
- You must contact EarthLink Technical Support via telephone or chat support about your defective HyperLink Equipment .
- If EarthLink Technical Support confirms that HyperLink Equipment is defective, EarthLink, upon your request, will arrange for a Technician to come to your premises to install the replaced HyperLink Equipment.
- EarthLink will not charge Installation Charges to install the new HyperLink Equipment unless you miss your appointment without contacting EarthLink in advance.
The warranty procedures under the One-Time Equipment Charge Plan include the following:
- You must contact EarthLink Technical Support via telephone or chat support about your defective HyperLink Equipment .
- If EarthLink Technical Support confirms that HyperLink Equipment is defective during the One-Time Equipment Charge One Year Warranty Period , upon your request, EarthLink will arrange for a Technician to come to your premises to install the replaced HyperLink Equipment at no charge. EarthLink will not charge Installation Charges to install the replaced HyperLink Equipment unless you miss your appointment without contacting EarthLink in advance.
- If EarthLink Technical Support confirms that HyperLink Equipment is defective after the One-Time Equipment Charge One Year Warranty Period , upon your request, EarthLink will arrange for AT&T to install the replaced HyperLink Equipment. EarthLink will charge the One-Time Charge and Installation Charge to your account for the replaced HyperLink Equipment
The replacement HyperLink Equipment will be either a new or a fully inspected and tested refurbished unit.
The HyperLink Equipment requires electrical power from your premises which you are responsible for providing. The HyperLink Equipment will not function in the event of a loss of power. You will be responsible for any backup battery solution. You may purchase battery backup for the HyperLink Equipment from third party manufacturers or retailers. You also are solely responsible for replacing and recycling used batteries. You agree to read and follow the manufacturer’s or vendor’s instructions for replacing and recycling backup batteries.
You agree to only use the HyperLink Equipment for its intended use with the HyperLink Service .
12.3 Specific Terms for the HyperLink Service with Apple TV
EarthLink also offers the HyperLink Service with Apple TV (“HyperLink Service with Apple TV”) includes one Apple TV device (“Apple TV Device”). You cannot order additional Apple TV Devices from EarthLink.
If you place an order for the HyperLink Service with Apple TV offer, you cannot change it to any other HyperLink offer after your original order has been placed. Likewise, if you placed an order for only the HyperLink Service offer, you cannot change it to the HyperLink Service with Apple TV offer after your original order has been placed.
The Apple TV Device will be shipped to you by Apple after (i) the HyperLink Equipment installation and processing fee has been paid in full, (ii) the HyperLink Equipment has been installed, and (iii) a monthly invoice has been paid in full. You cannot return the Apple TV Device for a refund. Apple’s policies and agreements will govern your use of Apple TV. The warranty for the Apple TV Device can be found at http://www.apple.com/legal/warranty/products/ios-warranty-document-us.html.
The instructions in the package containing the Apple TV Device will explain how to install the Apple TV Device and how to use Apple TV. If you have any problems with the installing the Apple TV Device or other questions regarding Apple TV, you can contact Apple Technical Support at https://getsupport.apple.com/.
12.4 Specific Terms regarding Cancellation of the HyperLink Service
This Section 12.4 applies to both the HyperLink Service without Apple TV and the HyperLink Service with Apple TV.
The Monthly Equipment Fee Plan’s cancellation policies include the following:
- If you cancel your HyperLink Service and the Monthly Equipment Fee Plan prior to thescheduled installation date, EarthLink will refund the monthly recurring fee for the HyperLink Service, the Monthly Equipment Fee and the Installation Charge.
- If you cancel your HyperLink Service and the Monthly Equipment Fee Plan within 30 days after the HyperLink Equipment has been installed (“HyperLink Remorse Period”), EarthLink will refund the monthly recurring fee for the HyperLink Service and the Monthly Equipment Fee.
- If you cancel your HyperLink Service and the Monthly Equipment Fee Plan after the HyperLink Remorse Period but during the term of your HyperLink Service (“Term Commitment”), there will be no refunds and EarthLink will charge you the applicable early termination fee.
- If you cancel your HyperLink Service and the Monthly Equipment Fee Plan after the HyperLink Remorse Period and after the Term Commitment, there will be no refunds and no early termination fee.
- If you cancel the Monthly Equipment Fee Plan at any time but you want to keep the HyperLink Service, you will have to pay the One-Time Equipment Charge.
If you cancel your HyperLink Service, your Monthly Equipment Fee Plan will automatically be cancelled.
The cancellation policies for the One-Time Equipment Charge include the following:
- If you cancel your HyperLink Service prior to theInstallation, EarthLink will refund the monthly recurring fee for the HyperLink Service, the One-Time Equipment Charge, and the Installation Charge.
- If you cancel your HyperLink Service during the HyperLink Remorse Period, EarthLink will credit to your account the monthly recurring fee for the HyperLink Service and the One-Time Equipment Charge that you paid.
- If you cancel your HyperLink Service after the HyperLink Remorse Period but during your Term Commitment, there will be no refunds and EarthLink will charge you the early termination fee.
- If you cancel your HyperLink Service after the HyperLink Remorse Period and after your Term Commitment, there will be no refunds.
No matter when you cancel your HyperLink Service, you do not need to return the HyperLink Equipment. If you ordered the HyperLink Service with Apple TV and cancel within your Term Commitment, EarthLink requires you to ship your Apple TV Device to EarthLink. EarthLink will mail you a letter with instructions for shipping the Apple TV Device to EarthLink and a prepaid shipping label for you to use to ship the Apple TV Device to be received by EarthLink within 30 days of the date listed in the letter. In order for the return of the Apple TV Device to be processed correctly, you will need to use the EarthLink provided prepaid shipping label. If you do not ship the Apple TV Device to EarthLink in accordance with these procedures within the required time period, EarthLink will charge a Non-Returned Equipment Fee to your account. If you cancel the HyperLink Service with Apple TV after the Term Commitment, then you do not need to return the Apple TV Device to EarthLink.
13. USE OF THE SERVICE
You represent that when you transmit, upload, post or submit any content, images or data using the Service you have the legal right to do so and that your use of such content, image or data does not violate any law (including copyright or trademark laws) or any other third party rights. You agree that EarthLink has no responsibility for the accuracy, completeness, value or usefulness of any content, advice or opinions contained in any emails, third party web sites, message boards, chat rooms, social networks or online services. The Internet may contain material that is unsuitable for minors, and you agree to supervise and to accept sole responsibility and liability for any use of the Service by minors through your account. Your use of the Service is also governed by the Privacy Policy.
EarthLink may take any legal and technical remedies to enforce or prevent the violation of this Agreement or any other EarthLink agreement or policy.
14. MONITORING THE SERVICE
EarthLink has no obligation to monitor the Service but may do so to (i) comply with laws, regulations, or governmental or legal requests; (ii) protect the overall integrity of the Service (including the EarthLink network); (iii) operate the technical aspects of the Service in a proper, effective, and reasonable manner; (iv) protect itself, its employees, or others as described in the Privacy Policy; and (v) enforce or prevent breaches of this Agreement or other EarthLink agreements or policies.
EarthLink will only disclose information regarding your use of your Service in accordance with the Privacy Policy. EarthLink may immediately remove your material or information from EarthLink’s servers, in whole or in part, if EarthLink reasonably believes it infringes another’s property rights or violates other EarthLink agreements or policies, or any laws or regulations. EarthLink will use commercially reasonable efforts to schedule any maintenance outages in a way that minimizes the impact on subscribers; however, EarthLink cannot guarantee that your Service will not be interrupted and cannot always provide advance notice of such outages.
EarthLink’s tools and methods to manage EarthLink’s network, including network congestion, and to address security concerns and harmful online activities (e.g. spamming and phishing) in connection with Residential DSL Internet Service are specifically addressed in the Residential Broadband Network Management Information.
15. GENERAL DISCLAIMERS AND WARRANTIES
THE SERVICE AND THE EQUIPMENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EARTHLINK AND ITS SUPPLIERS AND VENDORS DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EARTHLINK AND ITS SUPPLIERS AND VENDORS MAKE NO EXPRESS WARRANTIES REGARDING THE SERVICE AND THE EQUIPMENT AND WAIVE ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EARTHLINK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS, SUPPLIERS AND VENDORS (COLLECTIVELY “EARTHLINK PARTIES”) WILL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS IN CONNECTION WITH THE SERVICE AND THE EQUIPMENT RESULTING FROM: (I) AVAILABILITY OR QUALITY WITHIN THE COVERAGE AREA REGARDLESS OF THE CAUSE(S) OF THE PROBLEM; (II) OTHER USERS ACCESSING YOUR DEVICE; (III) VARIATIONS IN THE SPEED OR BANDWIDTH AVAILABILITY TO EACH DEVICE CONNECTED TO THE EARTHLINK NETWORK; (IV) SECURITY BREACHES; (V) EAVESDROPPING; INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING THE SERVICE; (VI) YOUR RELIANCE ON OR USE OF THE SERVICE; (VII) INTERRUPTIONS (INCLUDING DUE TO MAINTENANCE), DELETION OF FILES, ERRORS, OR DEFECTS REGARDLESS OF WHETHER YOUR DATA IS MAINTAINED ON THE EARTHLINK SERVERS OR YOUR DEVICE(S); (VIII) DELAYS IN OPERATION, TRANSMISSIONS, CORRUPTION OF DATA, INVALID DESTINATIONS OR ANY FAILURE OF PERFORMANCE OF THE SERVICE; (IX) USE OF THE SERVICE BY YOU OR A THIRD PARTY THAT INFRINGES A THIRD PARTY’S COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY, OTHER INTELLECTUAL PROPERTY, PROPRIETARY, OR CONTRACTUAL RIGHTS; OR (X) ACCURACY, COMPLETENESS, AND USEFULNESS OF ANY THIRD PARTY PRODUCTS, SERVICES OR INFORMATION OR THE MERCHANTABILITY OF SUCH ITEMS (INCLUDING ANY SUCH ITEMS OFFERED THROUGH CO-BRANDED WEB SITES LINKED FROM THE EARTHLINK WEB SITES).
THE EARTHLINK PARTIES WILL HAVE NO LIABILITY WHATSOEVER FOR (I) YOUR FAILURE TO PROPERLY INSTALL, USE OR OPERATE THE EQUIPMENT OR (II) ANY DAMAGE TO OR LOSS OR DESTRUCTION OF ANY OF YOUR DEVICES, SOFTWARE, FILES, DATA, PERIPHERALS OR PROPERTY DUE TO YOUR INSTALLATION, ATTEMPTED INSTALLATION, USE, REPAIR OR REMOVAL OF THE EQUIPMENT.
THE FOREGOING LIMITATIONS APPLY TO THE ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF THE EARTHLINK PARTIES WHICH, BUT FOR THIS PROVISION, WOULD GIVE RISE TO THE CAUSE OF ACTION AGAINST ANY EARTHLINK PARTY IN CONTRACT, TORT, OR ANY OTHER LEGAL DOCTRINE. YOUR EXCLUSIVE AND ONLY REMEDIES UNDER THIS AGREEMENT ARE AS EXPRESSLY SET FORTH IN THIS AGREEMENT.
THE CUMULATIVE LIABILITY OF ANY EARTHLINK PARTY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE Service AND THE EQUIPMENT WILL NOT EXCEED THE TOTAL AMOUNT OF Service FEES PAID DURING THE THREE MONTHS IMMEDIATELY PRECEDING A CLAIM.
YOU MAY HAVE OTHER RIGHTS UNDER CERTAIN LAWS IN CERTAIN STATES WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
16. INDEMNIFICATION
You agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages including, but not limited to, direct, indirect and consequential damages, attorney’s fees and expenses that an EarthLink Party may sustain or incur by reason of your use or misuse of the Service or the Equipment or the use or misuse of the Service of the Equipment by anyone else through your account including, but not limited to, use or misuse of the Service of Equipment (i) in violation of applicable laws or regulations or the terms of this Agreement or any other EarthLink agreement or policy; (ii) in connection with any claims for infringement of any intellectual property rights arising from or in connection with such use or misuse; (iii) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible property (including data); or (iv) any claims of the owner of your premises in connection with the installation of the Equipment including the use of wiring inside your unit for installation of the HyperLink Equipment.
17. ELECTRONIC COMMUNICATIONS AND PHONE COMMUNICATIONS
17.1 Electronic Communications
You consent to receive notices, documents, disclosures and other communications from EarthLink about your account or Service (“Communications”) in an electronic format to your Contact Email Address and agree that the Communications provided to you by EarthLink electronically will be deemed a writing. If you do not want to receive Communications from EarthLink electronically or if you withdraw your consent to receive such Communications electronically, then you must stop using the Service. The withdrawal of your consent will not affect the legal validity and enforceability of any electronic Communications provided or business transacted between EarthLink and you prior to the time you withdraw your consent.
17.2 Phone Calling and Texting
In addition, you hereby agree that your use of the Service constitutes your express written consent to receive automated and manually dialed calls, text messages and pre-recorded messages at the phone number(s) that you provide EarthLink in connection with your subscription to or use of the Service. Consent to receiving autodialed calls, text messages, and/or pre-recorded messages from EarthLink is not required to purchase products or services from EarthLink.
17.3 Changing Your Contact Preferences
You may exercise your option not to receive any marketing communications from and/or automated or manually dialed calls, text messages and pre-recorded messages from EarthLink (i) for EarthLink Services, by going directly to https://myaccount.earthlink.net/cam/contactinfo.jsp or calling EarthLink customer service, or (ii) for the PeoplePC DSL Service, by going directly to https://myaccount.peoplepc.com/cam/contactinfo.jsp or calling PeoplePC customer service . You also may text STOP in response to any text message from EarthLink to stop receiving text messages from EarthLink.
18. CUSTOMER SERVICE AND TECHNICAL SUPPORT
For online customer support for your Service, including troubleshooting email, certain connection issues, billing issues, setting up your email, and online account maintenance, go to http://support.earthlink.net/ for the EarthLink Services or https://support.peoplepc.com/ for the PeoplePC Services . For specific billing questions, you also can login to myaccount at https://myaccount.earthlink.net/cam/whlogin.jsp.
To contact EarthLink Customer Service via telephone or live chat, go to https://www.earthlink.net/about/contact/ for the EarthLink Services and http://psc.peoplepc.com/contact/contact.php for the PeoplePC Services.
EarthLink may provide technical support for certain computer software configurations and browser setups for problems connecting to the Internet through laptops, notebooks and tablets, but not for smart phones. However, EarthLink may refer you to the manufacturer of any hardware or software for technical support.
19. GOVERNING LAW
This Agreement is governed by Georgia law without regard to conflict of law provisions.
20. DISPUTE RESOLUTION BY BINDING ARBITRATION (INCLUDING IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS)
20.1 Summary
Most subscriber concerns can be resolved by calling 800-EARTHLINK. If EarthLink is unable to resolve your complaint to your satisfaction (or if EarthLink has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed $75,000, EarthLink will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys’ fees from EarthLink to at least the same extent as you would be in court.
In addition, under certain circumstances (as explained below), EarthLink will pay you more than the amount of the arbitrator’s award and will pay your attorney (if any) his or her reasonable attorneys’ fees if the arbitrator awards you an amount that is greater than what EarthLink has offered you to settle the dispute.
20.2 Agreement to Arbitrate
EarthLink and you agree to resolve all disputes and claims between us through binding arbitration by the American Arbitration Association (“AAA”). This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
- Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
- Claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);
- Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
- Claims that may arise after the termination of this Agreement.
References to “EarthLink,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Service under this Agreement or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court rather than by arbitration if the claim qualifies for small claims court in a location where jurisdiction and venue over EarthLink and you is proper. This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
You agree that, by entering into this Agreement, you and EarthLink are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision.
20.3 Informal Dispute Resolution Prior to Arbitration
20.3(1) Notice of Dispute
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). A Notice to EarthLink should be addressed to: General Counsel (Arbitration), EarthLink, LLC, 1170 Peachtree Street, Suite 900, Atlanta, Georgia 30309 (“Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). A Notice to you will be addressed to the billing address that EarthLink has on file for you.
20.3(2) Settlement Proposals
The amount of any settlement offer made by EarthLink or you will not be disclosed to the arbitrator in any arbitration between us until after the arbitrator determines the amount, if any, to which you or EarthLink is entitled.
20.3(3) Failure to Reach Resolution
If EarthLink and you do not reach an agreement to resolve the claim within 45 days after the Notice is received, you or EarthLink may commence an arbitration proceeding.
20.4 Commencement of Arbitration
You may initiate an arbitration by filing a claim form with the AAA and sending a copy of the claim form to EarthLink at the Notice Address. You can access a claim form and directions for filing at the website for AAA, https://www.adr.org. If EarthLink receives notice at the Notice Address that you have commenced arbitration and paid the filing fee to the AAA, it will promptly reimburse you for your payment of the filing fee by check to your address or by credit to your account unless your claim is for greater than $75,000. (The filing fee currently is $200 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, EarthLink will pay it directly upon receiving a written request from you to the Notice Address.)
20.5 Arbitration Procedures
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the AAA, as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at https://www.adr.org or by calling the AAA at 800-778-7879. One arbitrator, who is selected under the AAA Rules, will conduct the arbitration. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for a court to decide. Unless EarthLink and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. The right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
20.6 Appeal
If an award issued by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the AAA by a written notice of appeal filed within 30 days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the AAA. The AAA will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel will be final and binding, except for any appellate right which exists under the FAA. If an award issued by the arbitrator does not exceed $75,000, any appeal rights from the award will be governed by the FAA.
20.7 Arbitration Fees
Except as otherwise provided for herein, EarthLink will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse EarthLink for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
20.8 Awards and Attorney’s Fees
If the arbitrator issues you an award that is greater than the value of EarthLink’s last written settlement offer made before an arbitrator was selected, or if the arbitrator issues you an award and EarthLink made no settlement offer, then EarthLink will pay you the amount of the awardor $2,500 (“Alternative Payment”), whichever is greater, and pay your attorney, if any, the amount of attorney’s fees incurred, and reimburse any expenses (including expert witness fees and costs) that your attorney, if any, reasonably accrues and documents with specificity for investigating, preparing, and pursuing your claim in arbitration (“Attorney Fee Award”).
The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney Fee Award at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
The right to attorneys’ fees and expenses discussed in this Section 20.8 supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys’ fees or expenses. Although under some laws EarthLink may have the right to an award of attorney’s fees and expenses if it prevails in an arbitration, EarthLink agrees that it will not seek such an award.
20.9 Waiver of Class Actions; Limits of Scope of Arbitrator’s Authority
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND EARTHLINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and EarthLink agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void and all disputes will be heard by a court.
20.10 Future Changes to Agreement to Arbitrate
Notwithstanding any provision in this Agreement to the contrary, if EarthLink makes any future change to this arbitration provision (other than a change to the Notice Address) during the term of your subscription with EarthLink, you may reject any such change by sending us written notice to the Notice Address postmarked within 30 days of the date of the change. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language in this Section 20 of this Version dated March 1, 2017.
20.11 Notice to California Residents
California residents are entitled to the following information:
The Service is provided by EarthLink, LLC, 1170 Peachtree Street, Suite 900, Atlanta, Georgia 30309.
Charges may vary depending on the type of Service.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834 or by telephone at 800-952-5200.
20.12 Survival
This Section 20 will survive the termination of your Service with EarthLink.
21. REVISIONS TO THIS AGREEMENT
EarthLink may revise, amend, or modify this Agreement at any time by posting the revised version of this Agreement on the EarthLink Web Site located at www.earthlink.net which is also linked from www.peoplepc.com. The revised version will be effective on the date that it is posted as stated at the end of the revised version. The material changes to this Agreement will be noted in endnotes of the revised version. Your continued use of the Service after the date of the revised version constitutes your acceptance of all of the revisions. If you do not agree to the revisions in the revised version, your sole and exclusive remedy will be to terminate your account and use of the Service.
22. MISCELLANEOUS
You may not assign your rights or delegate any of your duties under this Agreement without the prior written consent of EarthLink, and any attempted assignment or delegation without such consent will be void. If one or more provisions of this Agreement are held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired thereby. The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration provision in Section 20; if that prohibition is found to be unenforceable, the entire DISPUTE RESOLUTION BY BINDING ARBITRATION provision (but only the DISPUTE RESOLUTION BY BINDING ARBITRATION provision) will be null and void and the dispute will be heard by a court. EarthLink may amend or replace such unenforceable provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of EarthLink as reflected in the original provision. Nothing in this Agreement or in the understanding of the parties confers upon the parties the status of agency, partnership, or other form of joint enterprise between the parties. EarthLink may subcontract any work, obligations or other performance required of EarthLink under this Agreement without your consent. EarthLink will not be liable for delays, damages or failures in performance because of causes beyond its reasonable control, including, but not limited to, acts of a government in its sovereign capacity, acts of war, terrorism, acts of a public enemy, fires, earthquakes, acts of God, labor disputes, strikes, work slow-downs or other labor-related activity.
Effective Date: March 1, 2017
The following endnote summarizes the material revision made in this March 1, 2017 version of this Agreement compared to the December 13, 2016 version of this Agreement.
1 The first sentence in the second paragraph was revised to expand the duration of the warranty for the EarthLink DSL Modem shipped on or after February 11, 2016 under the One-Time Equipment Fee from two years to as long your account for your DSL Service is in good standing.
EARTHLINK HOME NETWORKING SERVICE AGREEMENT
READ THIS HOME NETWORKING SERVICE AGREEMENT CAREFULLY BEFORE USING THE EARTHLINK HOME NETWORKING SERVICE.
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
1. AGREEMENT
This Home Networking Service Agreement (“Agreement”) governs your use of the EarthLink Home Networking Service (“Service”). This Agreement is between EarthLink, LLC and its related entities (“EarthLink”) and you and applies to the Service and any routers or adopters you purchase through the EarthLink web site in connection with the Service (“EarthLink-provided Equipment”). This Agreement consists of the terms and conditions below, the specific terms of your billing plan for the Service and the Privacy Policy.
By establishing an account for the Service or using the Service, you agree to be bound by this Agreement and to use the Service in compliance with the terms of this Agreement and all applicable federal, state and local laws, rules and regulations.
2. TERM OF THIS AGREEMENT
The effective date of this Agreement is the date on which you subscribed to the Service. This Agreement continues until the date of termination of your Service. Sections 6, 7, 8, 9, 10, 11, 13, 14 and 16 of this Agreement will survive the termination of this Agreement.
3. SUBSCRIPTION INFORMATION
To order and receive the Service, you acknowledge that you are 18 years of age or older, and you have legal authority to enter into this Agreement. You must provide EarthLink with (i) a valid credit or debit card or other EarthLink approved payment method for the Service; (ii) your billing address; and (iii) your shipping address, if different from your billing address. You represent that all information you provided during the subscription process is accurate and complete and that you will update such information with EarthLink should any of it change.
EarthLink reserves the right to verify the accuracy of the information you submit in connection with your subscription to the Service and you consent to such verification. EarthLink also reserves the right to validate the payment method information you provide at subscription and account updates, including attempting up to a $1.00 authorization to your credit or debit card which is not actually billed. To understand how EarthLink handles and protects your personal information, please see the Privacy Policy.
To receive the Service, you must have an active broadband connection. You are responsible for charges for the Service regardless of the status of your broadband connection. You are responsible for making sure that your computer’s operating system and browser meets the minimum system requirements as set forth at https://www.earthlink.net/software/stayconnected.faces?tab=homenetworking&p=start before signing up for the Service. EarthLink may accept or reject any potential subscriber for the Service in its sole discretion.
4. GENERAL DESCRIPTION OF AND RESTRICTIONS ON THE SERVICE
The Service provides a way to link and protect computers and peripherals (such as printers, scanners, and disk drives) in your home. The Service includes configuration of your home networking by the EarthLink home networking specialists and ongoing technical support for a single home network that meets certain system requirements. You have the option to purchase EarthLink-provided Equipment or you can provide your own routers and/or adapters.
The Service term is 12 months. After the initial 12 month term, the Service will continue on a month-to-month basis until you cancel your Service or EarthLink terminates your Service account. From time to time EarthLink may impose reasonable rules and regulations regarding the use of the Service. EarthLink does not guarantee upload, download, or network speeds or quality.
EarthLink also reserves the right to change any of the features, content or applications of the Service at any time with or without notice to you.
5. INSTALLATION OF EARTHLINK-PROVIDED EQUIPMENT
If you purchased EarthLink-provided Equipment in connection with the Service, the EarthLink Home Networking specialists will assist you over the telephone to install the EarthLink-provided Equipment. You are solely responsible for backing up all of your existing computer files and data prior to installation of the EarthLink-provided Equipment. The installation, use, inspection, maintenance, repair, and removal of the EarthLink-provided Equipment may result in service outage or potential damage to your computer. You assume responsibility for impacts to or loss of any warranty associated with the opening of your computer for installation purposes.
You are also responsible for all inside wiring repair necessary to install the EarthLink-provided Equipment. If you are not the owner of the premises, you warrant that you have obtained the consent of the owner for vendor personnel and/or its agents to enter the premises for installation. You will indemnify and hold EarthLink, its officers, directors, employees, subsidiaries, affiliates, agents, suppliers and contractors harmless from and against any claims of the owner of the premises arising out of the performance of this Agreement.
6. BILLING AND PAYMENT
The charges for the Service can be found at www.earthlink.net/software/stayconnected.faces?tab=homenetworking&p=start. You agree to pay the recurring monthly fee in your billing plan due in advance of the month incurred. In addition, your bill will include (i) taxes, surcharges, and fees required by any applicable government entity; (ii) shipping and handling fees, if applicable; and (iii) method of payment fees, if applicable. All payments must be made in US dollars.
You will be able to use the Service for any consecutive monthly period that has been paid in advance as described in the acceptance materials that you received as part of you sales transaction or on your order confirmation. For example, if your billing cycle begins on the sixth day of the month, then your payment due date (i.e. the date that the amount of your full monthly Service fee, including any and all applicable taxes, must be received by EarthLink) will be on the fifth day of the next month and of each month thereafter. If you subscribe to an EarthLink broadband access service, the Service fees are in addition to your monthly access fee. EarthLink may charge for shipping, taxes, billing fees, postage and handling and other applicable fees.
Charges may be billed on or after your billing cycle date to your method of payment on file each month for the Service including any additional charges incurred (taxes and fees). EarthLink is not responsible for any fees resulting from charges billed by EarthLink including, but not limited to, overdrawn accounts or exceeding credit or debit card limits.
If you provided EarthLink with a valid credit or debit card, you agree to maintain valid and current credit or debit card information with EarthLink at all times. If you authorized EarthLink to automatically deduct (“ACH Debit“) your monthly Service fees and any other charges, fees, or taxes billed to you, from your checking or savings bank account, then you hereby reaffirm your agreement to the Recurring Automatic Bank Draft Authorization Agreement. You acknowledge and agree that you authorize EarthLink and that EarthLink does not need to obtain any additional authorization from you for any recurring payments or automatic billing options. In addition, if your credit or debit card company provides updated credit or debit card information to EarthLink, you acknowledge that EarthLink does not need to obtain authorization from you for EarthLink to use such information to update your credit or debit card.
If payment by check has been accepted by EarthLink, then payments by check must be received by EarthLink by the due date listed in your monthly paper invoice. EarthLink will charge a processing fee each time you pay your monthly billing invoice . When you pay your fees by check, you also authorize EarthLink to electronically process your payment. If your check is processed electronically, your checking account may be debited on the same day that EarthLink receives your check and neither your check nor a copy of your check will be included with your checking account statement.
EarthLink will charge a fee for returned checks or returned bank drafts from your financial institution.
EarthLink will email an e-invoice to your primary EarthLink email address selected by or assigned to you during the subscription process (“Contact Email Address”) each month or if you designated a different billing email address, EarthLink will email the e-invoice to such billing email address each month. You may request through myaccount.earthlink.net/cam/billing_info.jsp or by calling EarthLink Customer Service that EarthLink mail a paper invoice to your billing mailing address each month. EarthLink will charge your account a fee for each paper invoice. If you elect to have EarthLink mail you your monthly invoice, you may request that EarthLink also email your monthly invoice your Contact Email Address or if you designated a different billing email address , to such billing email address. There is no charge for e-invoices.
Your account will be automatically inactivated if you put a stop payment on your account with your financial institution in connection with the payment of your monthly bill.
All charges are considered valid unless disputed in writing within 30 days of the billing date and mailed to1:
EarthLink, LLC
Customer Service
1439 Peachtree Street NE
Atlanta, Georgia 30309
Adjustments will not be made for charges that are disputed more than 30 days after the billing date.
EarthLink reserves the right to change the fees and institute new fees (e.g. equipment fees) associated with the Service at any time with at least 30 days written notice prior to the effective date of such change or new fee. Such written notice may include a letter sent via U.S. mail, a notice on your monthly bill or an email sent to your Contact Email Address.
EarthLink may use various means to recover monies due. If EarthLink retains a collection agency or takes legal action to collect monies due on your account, you agree to pay all costs and expenses of collection incurred by EarthLink, which may include reasonable attorney’s fees and collection agency fees which may be based on a percentage of the amount owed, up to a maximum of 25%, where permitted by applicable law.
7. CANCELLATION AND TERMINATION
You may cancel your Service only as follows:
- Telephone Cancellation: EarthLink toll-free number at 888-327-8454
EarthLink will issue a confirmation number to you by email as proof of cancellation of your Service. Accounts are set to close at the end of the current billing period. EarthLink does not grant refunds or credits for any prior use including partial use during the last month prior to cancellation. If you cancel by one of the prescribed methods listed above and are mistakenly billed for your Service after the end of the billing period, EarthLink will refund any erroneous charges upon proof of such cancellation.
EarthLink may terminate your account for the Service at any time for any reason, including, without limitation, if (i) your account is delinquent because charges on your method of payment were refused for any reason, (ii) you failed to make payment when due or you did not provide EarthLink with your credit or debit card’s expiration date or expiration date of any other method of payment before the existing expiration date; (iii) EarthLink, in its sole discretion, believes you have breached this Agreement or any other EarthLink agreements or policies; or (iv) your use of the Service is prohibited by law . A termination notice will be sent to you via (i) your Contact Email Address or (ii) U.S. Mail to the billing address for your EarthLink account.
If your Service is canceled by you or by EarthLink prior to the end of the fixed period in your billing plan and your billing plan includes an early termination fee, EarthLink will bill you the early termination fee set forth in your billing plan. In certain situations, EarthLink may waive the early termination fee, at its discretion, if (i) EarthLink no longer provides the Service to your current location, (ii) you live in an area currently deemed a weather or war disaster area, or (iii) you were deployed for active military service.
The Service will close at the end of the current billing period in which notice of cancellation is received or in which EarthLink canceled your Service.
If you ordered EarthLink-provided equipment, EarthLink requires that you pay any past due balance with EarthLink prior to EarthLink shipping the EarthLink-provided equipment.
8. EARTHLINK-PROVIDED EQUIPMENT RETURN POLICY
If you purchased EarthLink-provided Equipment, the following applies: All EarthLink-provided Equipment returns must have an EarthLink-provided shipping label and the original packaging (or equivalent). If you cancel your account and return all EarthLink-provided Equipment within 30 days of your shipping date (the date EarthLink mails your EarthLink-provided Equipment), EarthLink will refund all fees incurred to date, excluding postage and handling. EarthLink will not refund any fees after 30 days of your shipping date. EarthLink will mail you a shipping label upon cancellation and will not accept returns without an EarthLink-supplied shipping label.
EarthLink, in its discretion, may replace EarthLink-provided Equipment due to manufacturer’s defect at no cost to you under the following circumstances: you call the EarthLink Technical Support Department within one year of your original shipping date; the EarthLink Technical Support Department certifies that a defect has occurred; and you return the EarthLink-provided Equipment in the original packaging (or equivalent) using an EarthLink-provided shipping label within 30 days of certification. Upon certification, EarthLink will ship replacement EarthLink-provided Equipment to you. Failure to return the certified EarthLink-provided Equipment within 30 days of certification will result in a charge for the new EarthLink-provided Equipment. EarthLink will not accept the return of EarthLink-provided Equipment without EarthLink Technical Support Department certification and shipping label after 30 days from the original shipping date. EarthLink will not replace any EarthLink-provided Equipment, including replacements, after one year from your original shipping date.
9. General DISCLAIMERS AND WARRANTIES
THE SERVICE AND THE EARTHLINK-PROVIDED EQUIPMENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EARTHLINK AND ITS SUPPLIERS AND VENDORS DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES, OR OTHER HARMFUL COMPONENTS. EARTHLINK AND ITS SUPPLIERS AND VENDORS MAKE NO EXPRESS WARRANTIES AND WAIVE ALL IMPLIED WARRANTIES REGARDING THE SERVICE AND THE EARTHLINK-PROVIDED EQUIPMENT INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EARTHLINK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS, SUPPLIERS AND VENDORS (COLLECTIVELY “EARTHLINK PARTIES”) WILL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS IN CONNECTION WITH THE SERVICE OR THE EARTHLINK-PROVIDED EQUIPMENT ARISING OR RESULTING FROM : (I) SERVICE AVAILABILITY OR QUALITY, REGARDLESS OF THE CAUSE(S) OF THE PROBLEM(S); (II) OTHER USERS ACCESSING YOUR SERVICE; (III) THE INSTALLATION, REPAIR, USE OR REMOVAL OF THE EARTHLINK-PROVIDED EQUIPMENT BY YOU OR BY A THIRD PARTY; (IV) AVAILABILITY OR QUALITY OF SERVICE REGARDLESS OF THE CAUSE(S) OF THE PROBLEM(S); (V) SECURITY BREACHES; (VI) EAVESDROPPING; (VII) YOUR RELIANCE ON OR USE OF THE SERVICE; ( VIII) MISTAKES, OMISSIONS, INTERRUPTIONS (INCLUDING DUE TO MAINTENANCE), DELETION OF FILES OR DATA (INCLUDING PERSONALLY IDENTIFIABLE INFORMATION); (IX) DELAYS OR ERRORS IN OPERATION, TRANSMISSIONS, CORRUPTION OF DATA, INVALID DESTINATIONS OR ANY FAILURE OF PERFORMANCE OF THE SERVICE; (X) CLAIMS BY THE OWNER OF THE PREMISES FROM AND AGAINST ANY CLAIMS IN CONNECTION WITH THE INSTALLATION OF THE EARTHLINK-PROVIDED EQUIPMENT; (XI) YOUR RELIANCE ON OR USE OF THE SERVICE; OR (XII) THE USE OF THE SERVICE BY YOU OR A THIRD PARTY THAT INFRINGES A THIRD PARTY’S COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY, INTELLECTUAL PROPERTY OR CONTRACTUAL RIGHTS.
THE EARTHLINK PARTIES WILL HAVE NO LIABILITY WHATSOEVER FOR (I) YOUR FAILURE TO PROPERLY INSTALL, USE OR OPERATE THE EARTHLINK-PROVIDED EQUIPMENT OR (II) ANY DAMAGE TO OR LOSS OR DESTRUCTION OF ANY OF YOUR DEVICES, SOFTWARE, FILES, DATA, PERIPHERALS OR PROPERTY DUE TO YOUR INSTALLATION, ATTEMPTED INSTALLATION, USE, REPAIR OR REMOVAL OF THE EARTHLINK-PROVIDED EQUIPMENT.
THE FOREGOING LIMITATIONS APPLY TO THE ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF THE EARTHLINK PARTIES WHICH, BUT FOR THIS PROVISION, WOULD GIVE RISE TO THE CAUSE OF ACTION AGAINST ANY EARTHLINK PARTY IN CONTRACT, TORT, OR ANY OTHER LEGAL DOCTRINE. YOUR EXCLUSIVE AND ONLY REMEDIES UNDER THIS AGREEMENT ARE AS EXPRESSLY SET FORTH IN THIS AGREEMENT.
THE CUMULATIVE LIABILITY OF ANY EARTHLINK PARTY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICE AND THE EARTHLINK-PROVIDED EQUIPMENT WILL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING THE THREE MONTHS IMMEDIATELY PRECEDING A CLAIM.
YOU MAY HAVE OTHER RIGHTS UNDER CERTAIN LAWS IN CERTAIN STATES WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
10. INDEMNIFICATION
You agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages including, but not limited to, direct, indirect and consequential damages, attorney’s fees and expenses that an EarthLink Party may sustain or incur by reason of your use or misuse of the Service or the use or misuse of the Service by anyone else through your account including, but not limited to, use or misuse of the Service (i) in violation of applicable laws or regulations or the terms of this Agreement or any other EarthLink agreement or policy; (ii) in connection with any claims for infringement of any intellectual property rights arising from or in connection with such use or misuse; or (iii) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible property (including data).
11. ELECTRONIC COMMUNICATIONS AND PHONE COMMUNICATIONS
11.1 Electronic Communications
You consent to receive notices, documents, disclosures and other communications about your account or EarthLink Service from EarthLink (“Communications”) in an electronic format to your Contact Email Address and agree that the Communications provided to you by EarthLink electronically will be deemed a writing. If you do not want to receive Communications from EarthLink electronically or if you withdraw your consent to receive such Communications electronically, then you must stop using the Service. The withdrawal of your consent will not affect the legal validity and enforceability of any electronic Communications provided or business transacted between EarthLink and you prior to the time you withdraw your consent.
11.2 Phone Calling and Texting
In addition, you hereby agree that your use of the Service constitutes your express written consent to receive automated and manually dialed calls, text messages and pre-recorded messages at the phone number(s) that you provide EarthLink in connection with your subscription to or use of the Service. Consent to receiving autodialed calls, text messages, and/or pre-recorded messages from EarthLink is not required to purchase products or services from EarthLink.
11.3 Changing Your Contact Preferences
You may exercise your option not to receive any marketing communications from and/or automated or manually dialed calls, text messages and pre-recorded messages from EarthLink by going directly to myaccount.earthlink.net/cam/contactinfo.jsp or calling EarthLink customer service. You also may text STOP in response to any text message from EarthLink to stop receiving text messages from EarthLink.
12. CUSTOMER SERVICE AND TECHNICAL SUPPORT
For online customer support for your Service including billing issues and online account maintenance, go to support.earthlink.net/.
To contact the EarthLink Home Networking specialists via telephone call 888-327-8454 and by live chat, go to contact.
EarthLink may provide technical support for the home networking configurations. EarthLink limits support to EarthLink-provided Equipment or equipment on the system requirements list. In certain circumstances, it may be necessary to refer you to the manufacturer of any hardware or software for technical support.
Specifically, EarthLink will not be able to provide technical support for the following:
- Network fax machines, scanners, or printers
- Inter-operating-system file sharing (i.e., does not support NT <-> 9x, 9x <-> MAC, MAC <-> NT
- “Traveling” network machines, Local LAN support only (users should record their Home Network settings for their “traveling” laptops, as settings to use other networks will usually be different)
- Internet server support (ftp, pop, smtp, http)
- VPN or other remote access support
- Interference to a wireless LAN due to other products transmitting energy in the same frequency range (i.e., microwaves, multiple wireless LANs, etc.)
13. GOVERNING LAW
This Agreement is governed by Georgia law without regard to conflict of law provisions.
14. DISPUTE RESOLUTION BY BINDING ARBITRATION (INCLUDING IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS)
14.1 Summary
Most subscriber concerns can be resolved by calling 800-EARTHLINK. If EarthLink is unable to resolve your complaint to your satisfaction (or if EarthLink has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed $75,000, EarthLink will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys’ fees from EarthLink to at least the same extent as you would be in court .
In addition, under certain circumstances (as explained below), EarthLink will pay you more than the amount of the arbitrator’s award and will pay your attorney (if any) his or her reasonable attorneys’ fees if the arbitrator awards you an amount that is greater than what EarthLink has offered you to settle the dispute.
14.2 Agreement to Arbitrate
EarthLink and you agree to resolve all disputes and claims between us through binding arbitration by the American Arbitration Association (“AAA”). This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
- Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
- Claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);
- Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
- Claims that may arise after the termination of this Agreement.
References to “EarthLink,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Services under this Agreement or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court rather than by arbitration if the claim qualifies for small claims court in a location where jurisdiction and venue over EarthLink and you is proper. This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
You agree that, by entering into this Agreement, you and EarthLink are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision.
14.3 Informal Dispute Resolution Prior to Arbitration
14.3(1) Notice of Dispute
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). A Notice to EarthLink should be addressed to: EarthLink, LLC, 4001 Rodney Parham Rd., Little Rock, AR 72212, Mailstop B1F03-53A, Attn: Legal Department (Arbitration) (“Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). A Notice to you will be addressed to the billing address that EarthLink has on file for you.
14.3(2) Settlement Proposals
The amount of any settlement offer made by EarthLink or you will not be disclosed to the arbitrator in any arbitration between us until after the arbitrator determines the amount, if any, to which you or EarthLink is entitled.
14.3(3) Failure to Reach Resolution
If EarthLink and you do not reach an agreement to resolve the claim within 45 days after the Notice is received, you or EarthLink may commence an arbitration proceeding.
14.4 Commencement of Arbitration
You may initiate an arbitration by filing a claim form with the AAA and sending a copy of the claim form to EarthLink at the Notice Address. You can access a claim form and directions for filing at the website for AAA, www.adr.org. If EarthLink receives notice at the Notice Address that you have commenced arbitration and paid the filing fee to the AAA, it will promptly reimburse you for your payment of the filing fee by check to your address or by credit to your account unless your claim is for greater than $75,000. (The filing fee currently is $200 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, EarthLink will pay it directly upon receiving a written request from you to the Notice Address.)
14.5 Arbitration Procedures
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the AAA, as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at www.adr.org, or by calling the AAA at 800-778-7879. One arbitrator, who is selected under the AAA Rules, will conduct the arbitration. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for a court to decide. Unless EarthLink and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. The right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
14.6 Appeal
If an award issued by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the AAA by a written notice of appeal filed within 30 days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the AAA. The AAA will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within 120 days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel will be final and binding, except for any appellate right which exists under the FAA. If an award issued by the arbitrator does not exceed $75,000, any appeal rights from the award will be governed by the FAA.
14.7 Arbitration Fees
Except as otherwise provided for herein, EarthLink will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse EarthLink for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
14.8 Awards and Attorney’s Fees
If the arbitrator issues you an award that is greater than the value of EarthLink’s last written settlement offer made before an arbitrator was selected, or if the arbitrator issues you an award and EarthLink made no settlement offer, then EarthLink will pay you the amount of the awardor $2,500 (“Alternative Payment”), whichever is greater, and pay your attorney, if any, the amount of attorney’s fees incurred, and reimburse any expenses (including expert witness fees and costs) that your attorney, if any, reasonably accrues and documents with specificity for investigating, preparing, and pursuing your claim in arbitration (“Attorney Fee Award”).
The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney Fee Award at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
The right to attorneys’ fees and expenses discussed in this Section 14.8 supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys’ fees or expenses. Although under some laws EarthLink may have the right to an award of attorney’s fees and expenses if it prevails in an arbitration, EarthLink agrees that it will not seek such an award.
14.9 Waiver of Class Actions; Limits of Scope of Arbitrator’s Authority
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND EARTHLINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and EarthLink agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void and all disputes will be heard by a court.
14.10 Changes to Agreement to Arbitrate
Notwithstanding any provision in this Agreement to the contrary, if EarthLink makes any future change to this arbitration provision (other than a change to the Notice Address) during the term of your subscription with EarthLink, you may reject any such change by sending us written notice to the Notice Address postmarked within 30 days of the date of the change. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language in this Section 14 of this Version dated September 15, 2016.
14.11 Notice to California Residents
California residents are entitled to the following information:
The Service is provided by EarthLink, LLC, 1439 Peachtree Street NE, Atlanta, Georgia 30309.
Charges may vary depending on the type of Service.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834 or by telephone at 800-952-5210.
14.12 Survival
This Section 14 will survive the termination of your Service with EarthLink.
15. REVISIONS TO THIS AGREEMENT
EarthLink may revise, amend, or modify this Agreement at any time by posting the revised version of this Agreement on the EarthLink Web Site located at www.earthlink.net. The revised version will be effective on the date that it is posted as stated at the end of the revised version. The material changes to this Agreement will be noted in endnotes of the revised version. Your continued use of the Service after the date of the revised version constitutes your acceptance of all of the revisions. If you do not agree to the revisions in the revised version, your sole and exclusive remedy will be to terminate your account and use of the Service.
16. MISCELLANEOUS
You may not assign your rights or delegate any of your duties under this Agreement without the prior written consent of EarthLink, and any attempted assignment or delegation without such consent will be void. If one or more provisions of this Agreement are held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired thereby. The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration provision in Section 14; if that prohibition is found to be unenforceable, the entire DISPUTE RESOLUTION BY BINDING ARBITRATION provision (but only the DISPUTE RESOLUTION BY BINDING ARBITRATION provision) will be null and void and the dispute will be heard by a court. EarthLink may amend or replace such unenforceable provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of EarthLink as reflected in the original provision. Nothing in this Agreement or in the understanding of the parties confers upon the parties the status of agency, partnership, or other form of joint enterprise between the parties. EarthLink may subcontract any work, obligations or other performance required of EarthLink under this Agreement without your consent. EarthLink will not be liable for delays, damages or failures in performance because of causes beyond its reasonable control, including, but not limited to, acts of a government in its sovereign capacity, acts of war, terrorism, acts of a public enemy, fires, earthquakes, acts of God, labor disputes, strikes, work slow-downs or other labor-related activity.
Effective Date: February 1, 2021
The following endnote summarizes the material revision made in this September 30, 2017 version of this Agreement compared to the September 15, 2016 version of this Agreement.
1 EarthLink address changes throughout the Agreement.
Online Backup Service Disclosures: “Online Backup Service” refers to and generally encompasses services and any related software and tools that are marketed as “EarthLink Online Backup Service” and described at www.earthlink.net.
The Online Backup Service may be used to reproduce and store materials. It is licensed to you only for reproduction and storage of non-copyrighted materials, materials in which you own the copyright, or materials you are authorized or legally permitted to reproduce. The Online Backup Service may also be used for remote access to materials for usage between computers. Remote access of copyrighted material is only provided for lawful personal use or as otherwise legally permitted. If you are uncertain about your right to copy or permit access to any material you should contact your legal advisor.
Software License: EarthLink will license the software to you that will automatically backup and store your data from your computer (“Software”), provided you successfully installed and configured the Software. EarthLink will allow you to retrieve your data files from the Service up to a maximum amount of data which can be downloaded from your account per each 24-hour period as determined by EarthLink (“Download Limit”). Your “Download Limit” is set by EarthLink, at its sole discretion, and is currently calculated by the number of bytes downloaded over the course of a 24-hour period according to the local time of EarthLink’s servers or its providers’ servers. EarthLink reserves the right to change the Download Limit calculation method without further notice. From time to time, EarthLink may offer promotions to increase your Download Limit. In the event that you desire or attempt to download more than your Download Limit through EarthLink’s servers or its providers’ servers, EarthLink reserves the right, but will have no obligation, to offer and, upon your acceptance, provide to you a higher Download Limit as part of the Service (or other EarthLink additional services and products that may be offered from time to time).
Legal Compliance: You are solely responsible for (i) obtaining sufficient rights to the content of all data and files stored by you on EarthLink’s or its providers’ servers and (ii) ensuring that such content does not violate the Privacy Policy or the Acceptable Use Policy.
EarthLink may take any legal and technical remedies to prevent the violation of this Agreement. If you believe that, your copyright in any material, has been infringed by an EarthLink Online Backup account holder, please notify EarthLink as set forth in the Digital Millennium Copyright Act Policy.
EarthLink will only disclose information regarding your use of the Online Backup Service in accordance with the Privacy Policy. EarthLink or its providers may immediately refuse, remove or disable access to any data or files stored on EarthLink’s or its providers’ servers that EarthLink or its providers reasonably believe may be illegal, may violate other EarthLink agreements or policies, or any laws or regulations, may violate the rights of any third party or otherwise may be reasonably objectionable with or without notice to you.
EarthLink will comply with its obligation to report evidence of child pornography offenses to the appropriate law enforcement authorities pursuant to the Protection of Children from Sexual Predators Act. Any such materials will be forwarded to the appropriate law enforcement authorities upon discovery and public access will be disabled.
Protection of Files: You are solely responsible for protecting the information on your computer such as by installing anti-virus software, updating your applications, password protecting your files, and not permitting third party access to your computer. The Online Backup Service may backup files that are no longer usable due to corruption from viruses, software malfunctions or other causes that may result in you restoring files that are no longer usable.
Deletion of Backup Data: The Software saves a copy of each file you designate to a server operated by EarthLink or its providers. The Software scans for changes or additions to these files and then periodically creates a copy of modified or newly designated file. You will not be able to restore files that EarthLink has not completed copying or files that have been changed but not yet been backed up or not eligible for backup.
If your account for the Online Backup Service expires, is terminated, is not renewed, or is otherwise discontinued for any reason, EarthLink and its providers may, without notice, delete or deny you access to any of your backup data that may remain in EarthLink’s possession or control.
You agree that if you mark a file to no longer be backed up, delete a file from your computer, or terminate or allow your trial or license to terminate, non-renew, or otherwise lapse for any reason, that these files may not be available to you should you wish to restore them.
You agree that EarthLink and its providers may retain (but will have no obligation to retain) your backup data for a period of up to one year after your trial or license has been terminated, expired, or otherwise lapsed, as part of EarthLink’s marketing to you the opportunity to purchase, renew, or extend a license.
EARTHLINK TRUEVOICE SERVICE AGREEMENT
READ THIS SERVICE AGREEMENT CAREFULLY BEFORE INSTALLING OR USING THE EARTHLINK TRUEVOICE SERVICE.
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
1. AGREEMENT
This trueVoice Service Agreement (“Agreement”) governs your use of the EarthLink trueVoice Service (“Service”). This Agreement is between EarthLink, LLC and its related entities (“EarthLink”). This Agreement consists of the terms and conditions below, the specific terms of your billing plan for the Service.
By establishing an account for the Service or using the Service, you agree to be bound by this Agreement and to use the Service in compliance with the terms of this Agreement and all applicable federal, state and local laws, rules and regulations. This Agreement governs both the Service and the analog telephone adapter or any other IP connection device (“trueVoice Device”) used in conjunction with the Service.
You represent that all information you provided during the subscription process for the Service is accurate and complete and that you will update such information with EarthLink should it change.
2. TERM OF THIS AGREEMENT
The effective date of this Agreement is the date on which you subscribed to the Service. This Agreement continues until the date of termination of your Service. Sections 7, 8, 10, 11, 12, 14, 15 and 17 of this Agreement will survive the termination of this Agreement.
3 . SUBSCRIPTION INFORMATION
To order and receive the Service, you acknowledge that you are 18 years of age or older, and you have legal authority to enter into this Agreement. You must provide EarthLink with (i) a valid credit or debit card or other EarthLink approved payment method for the Service; (ii) your billing address; and (iii) your shipping address, if different from your billing address. You represent that all information you provided during the subscription process is accurate and complete and that you will update such information with EarthLink should any of it change.
The Service must be available to your location. EarthLink may accept or reject any potential subscriber to the Service in its sole discretion. Even if EarthLink has accepted your order, EarthLink cannot guarantee that the Service can be provisioned to your address.
EarthLink reserves the right to verify the accuracy of the information you submit in connection with your subscription to the Service and you consent to such verification. EarthLink also reserves the right to validate the payment method information you provide at subscription and account updates, including attempting up to a $1.00 authorization to your credit or debit card which is not actually billed. To understand how EarthLink handles and protects your personal information, please see the Privacy Policy.
4. EMERGENCY SERVICES DIALING 911
The Service supports E911 access to emergency services however there are important differences from traditional 911 services. You must give EarthLink the physical location where you will be using the Service for E911 service to function properly. If you move the trueVoice Device to a new location, you must register the new location with EarthLink for E911 service to function properly. You hereby acknowledge that registering your current physical location is your responsibility.
Your 911 Dialing feature may not be operational until you receive confirmation from EarthLink that E911 has been activated.
E911 will not function under any one of the following circumstances:
- Before the Service is activated by EarthLink and notice is sent.
- In the event of a power failure or disruption. Following a power failure or disruption, you may need to reset or reconfigure the trueVoice Device prior to utilizing the Service.
- Service outages or suspensions or terminations of service by your broadband provider or ISP.
- Service outages due to suspension or termination of your account for the Service.
- Your ISP or broadband provider or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service.
- Other Service Outages that occur for a variety of reasons.
- Changing your number or adding or porting new numbers to your account without successfully registering your location of use for each changed, newly added or newly ported phone number.
There may be a greater possibility of network congestion and/or reduced speed in the routing of a 911 Dialing call made utilizing the Service as compared to traditional 911 dialing over traditional public telephone networks.
EarthLink does not have any control over whether, or the manner in which, calls using EarthLink’s 911 Dialing service are answered or addressed by any local emergency response center. EarthLink disclaims all responsibility for the conduct of local emergency response centers and the national emergency calling center. EarthLink disclaims any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither EarthLink nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to EarthLink’s 911 Dialing service unless such claims or causes of action arose from EarthLink’s gross negligence, recklessness or willful misconduct.
You will defend, indemnify, and hold harmless EarthLink, its officers, directors, employees, subsidiaries, affiliates, suppliers and agents and any other service provider who furnishes services to you in connection the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, attorneys’ fees) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Service, including 911 Dialing, incorrectly routed 911 Dialing calls, and/or the inability of any user of the Service to be able to use 911 Dialing or access emergency service personnel.
If you are not comfortable with the limitations of the 911 Dialing service, you should consider having an alternate means of accessing traditional 911 or E911 services or terminating the Service.
5. GENERAL DESCRIPTION OF AND RESTRICTIONS ON THE SERVICE
The current prices and features of the Service may be obtained by calling (888) 327-8454.
The Service will be used in a fixed location in certain areas of the United States. The Service is for residential use only. The Service should not be used as a mobile, business or international voice service. You will not resell or transfer the Service or the trueVoice Device to another party without EarthLink’s prior written consent. EarthLink reserves the right to immediately terminate or modify your Service if EarthLink determines, in its sole and absolute discretion that your use of the Service or the trueVoice Device is, or at any time was, inconsistent with normal fixed residential usage patterns. You will use the Service and the trueVoice Device only for lawful purposes. From time to time EarthLink may impose reasonable rules and regulations regarding the use of the Service.
The Service quality can vary depending on location, line quality, inside wiring, and other factors beyond the control of EarthLink. EarthLink does not guarantee call quality and your sole remedy is to cancel the Service.
The Service may not support 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls or calling card calls). The Service may not support 311, 511 and/or other x11 (other than certain specified dialing such as 911 which is provided for elsewhere in this Agreement) services in one or more (or all) service areas. The phone numbers you obtain from us will not be listed in any telephone directories. Phone numbers transferred from your local phone company may, however, be listed. As a result, someone with your phone number may not be able to utilize a reverse directory to lookup your address.
The Service may not be compatible with home security systems. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. You are responsible for contacting the alarm monitoring company to test the compatibility of any alarm monitoring or security system with the Service.
EarthLink also reserves the right to change any of the features, content or applications of the Service at any time with or without notice to you.
In the event that the trueVoice Device for the Service does not operate properly, contact EarthLink at (888) 327-8454. EarthLink will ship a new trueVoice Device to you. EarthLink will only charge you for the shipping fees for the trueVoice Device.
6. BILLING AND PAYMENT
You agree to pay the recurring monthly fees in your billing plan due in advance of the month incurred. Your bill also will include (i) taxes, surcharges, and fees required by any applicable government entity (ii) shipping and handling fees, if applicable; and (iii) the method of payment fees, if applicable. All payments must be made in US dollars.
Charges may be billed on or after your billing cycle date to your method of payment on file each month for the Service including any additional charges incurred, taxes and fees. EarthLink is not responsible for any fees resulting from charges billed by EarthLink including, but not limited to, overdrawn accounts or exceeding credit card limits.
If you provided EarthLink with a valid credit or debit card, you agree to maintain valid and current credit or debit card information with EarthLink at all times. If you authorized EarthLink to automatically deduct (“ACH Debit“) your monthly Service fees and any other charges, fees, or taxes billed to you, from your checking or savings bank account, then you hereby reaffirm your agreement to the Recurring Automatic Bank Draft Authorization Agreement. You acknowledge and agree that you authorize EarthLink and that EarthLink does not need to obtain any additional authorization from you for any recurring payments or automatic billing options. In addition, if your credit or debit card company provides updated credit or debit card information to EarthLink, you acknowledge that EarthLink does not need to obtain authorization from you for EarthLink to use such information to update your credit or debit card.
If payment by check has been accepted by EarthLink, then payments by check must be received by EarthLink by the due date listed in your monthly paper invoice. EarthLink will charge a processing fee each time you pay your monthly billing invoice . When you pay your fees by check, you also authorize EarthLink to electronically process your payment. If your check is processed electronically, your checking account may be debited on the same day that EarthLink receives your check and neither your check nor a copy of your check will be included with your checking account statement.
EarthLink will charge a fee for returned checks or returned bank drafts from your financial institution.
EarthLink will email an e-invoice to your primary EarthLink email address selected by or assigned to you during the subscription process (“Contact Email Address”) each month or if you designated a different billing email address, EarthLink will email the e-invoice to such billing email address each month. You may request through myaccount.earthlink.net/cam/billing_info.jsp or by calling EarthLink Customer Service that EarthLink mail a paper invoice to your billing mailing address each month. EarthLink will charge your account a fee for each paper invoice. If you elect to have EarthLink mail you your monthly invoice, you may request that EarthLink also email your monthly invoice your Contact Email Address or if you designated a different billing email address , to such billing email address. There is no charge for e-invoices.
Your account will be automatically inactivated if you put a stop payment on your account with your financial institution in connection with the payment of your monthly bill.
All charges are considered valid unless disputed in writing within 30 days of the billing date and mailed to:
EarthLink, LLC
Customer Service
1439 Peachtree Street NE
Atlanta, Georgia 30309
Adjustments will not be made for charges that are disputed more than 30 days after the billing date.
EarthLink reserves the right (i) to change the fees associated with your Service and institute new fees (e.g. equipment fees) upon email notice at least 30 days prior to the effective date of such new fee to your Contact Email Address and (ii) to change the fees associated with your account upon email notice at least 30 days prior to the effective date of such new fee to your Contact Email Address or your billing email address if different from your Contact Email address.
EarthLink may use various means to recover monies due. If EarthLink retains a collection agency or takes legal action to collect monies due on your account, you agree to pay all costs and expenses of collection incurred by EarthLink, which may include reasonable attorney’s fees and collection agency fees which may be based on a percentage of the amount owed, up to a maximum of 25%, where permitted by applicable law.
7. CANCELLATION AND TERMINATION
You may cancel your Service only as follows:
Telephone Cancellation: 888-327-8454
In the event that you port out (transfer) your existing telephone number to another carrier and you do not contact EarthLink that you are cancelling your Service, EarthLink will use such port out date as the date of your cancellation of the Service.
EarthLink will issue a confirmation number to you by email as proof of cancellation of your Service. Accounts are set to close at the end of the current billing period. EarthLink does not grant refunds or credits for any prior use including partial use during the last month prior to cancellation. If you cancel by one of the prescribed methods listed above and are mistakenly billed for your Service after the end of the billing period, EarthLink will refund any erroneous charges upon proof of such cancellation.
EarthLink may terminate your account for the Service at any time for any reason, including, without limitation, if (i) your account is delinquent because charges on your method of payment were refused for any reason, (ii) you failed to make payment when due or you did not provide EarthLink with your credit or debit card’s expiration date or expiration date of any other method of payment before the existing expiration date; (iii) EarthLink, in its sole discretion, believes you have breached this Agreement or any other EarthLink agreements or policies; or (iv) your use of the Service is prohibited by law . A t ermination notice will be sent to you via (i) your Contact Email Address or (ii) U.S. Mail to the billing address for your EarthLink account. Accounts are set to close at the end of the current billing period. If your account for the Service is cancelled by EarthLink due to non-payment and then your Service is reactivated at a later date, EarthLink will bill you an account reactivation fee.
8. NUMBER TRANSFER ON SERVICE TERMINATION
On the inactivation date of your Service, EarthLink may, in its sole and absolute discretion, release to your new service provider the telephone number that you ported (transferred or moved over) to EarthLink from your previous service provider and used in connection with your Service if:
- such new service provider is able to accept such number;
- your account has been properly terminated;
- your account is completely current, including payment for all charges and applicable termination fees; and
- you request the transfer upon terminating your account with EarthLink.
9. MONITORING THE SERVICE
EarthLink has no obligation to monitor the Service but may do so to (i) comply with laws, regulations, or governmental or legal requests; (ii) protect the overall integrity of the Service (including the EarthLink network); (iii) operate the technical aspects of the Service in a proper, effective, and reasonable manner; (iv) protect itself, its employees, or others as described in the Privacy Policy; and (v) enforce or prevent breaches of this Agreement or other EarthLink agreements or policies.
EarthLink will use commercially reasonable efforts to schedule any maintenance outages in a way that minimizes the impact on subscribers; however, EarthLink cannot guarantee that your Service will not be interrupted and cannot always provide advance notice of such outages.
10. GENERAL DISCLAIMERS AND WARRANTIES
CERTAIN TRUEVOICE DEVICES MAY BE SUBJECT TO THIRD PARTY WARRANTIES, WHICH MAY BE PASSED THROUGH EARTHLINK TO YOU AT NO ADDITIONAL CHARGE. EARTHLINK WILL COMPLY WITH ALL REASONABLE REQUIREMENTS NECESSARY TO AFFECT THE PASS-THROUGH OF THE WARRANTY TO YOU. AT ITS SOLE OPTION WITHIN THE INITIAL TERM OF YOUR BILLING PLAN, EARTHLINK OR ITS AGENT MAY REPLACE A DEFECTIVE HARDWARE ON BEHALF OF THE MANUFACTURER, PROVIDED YOU FOLLOW ALL APPLICABLE PROCEDURES AND OBTAIN A RETURN MATERIALS AUTHORIZATION (RMA) NUMBER. THIS WARRANTY DOES NOT COVER DEFECTS RESULTING FROM ACTS OUTSIDE OF EARTHLINK’S CONTROL, USE CONTRARY TO SPECIFICATIONS OR INSTRUCTIONS, OR REPAIR OR MODIFICATION BY ANYONE OTHER THAN EARTHLINK OR ITS CONTRACTOR. EARTHLINK RESERVES THE RIGHT TO MODIFY THIS WARRANTY AT ANY TIME. EARTHLINK WILL NOT BE RESPONSIBLE FOR ANY TRUEVOICE DEVICE DAMAGED BY ANY NATURALLY OCCURRING EVENT SUCH AS LIGHTNING, FLOOD, OR EARTHQUAKE OR OTHER EVENTS OUT OF EARTHLINK’S CONTROL SUCH AS FIRE, POWER SURGES, TERRORISM OR THE OTHER ACTS OF THIRD PARTIES. YOU ACKNOWLEDGE THAT THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EARTHLINK AND ITS SUPPLIERS AND VENDORS DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES, OR OTHER HARMFUL COMPONENTS.
EARTHLINK AND ITS SUPPLIERS AND VENDORS MAKE NO EXPRESS WARRANTIES REGARDING THE SERVICE AND WAIVE ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EARTHLINK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS, SUPPLIERS AND VENDORS (COLLECTIVELY “EARTHLINK PARTIES”) WILL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS IN CONNECTION WITH THE SERVICE RESULTING FROM: ( I) SERVICE AVAILABILITY OR QUALITY, REGARDLESS OF THE CAUSES OF THE PROBLEMS; (II) OTHER USERS ACCESSING YOUR SERVICE; (III) SECURITY BREACHES; (IV) EAVESDROPPING; (V) DELAYS OR ERRORS IN OPERATION, TRANSMISSIONS, OR ANY FAILURE OF PERFORMANCE OF THE SERVICE; (VI) YOUR RELIANCE ON OR USE OF THE SERVICE; OR (VII) THE USE OF THE SERVICE OR THE TRUEVOICE DEVICE BY YOU OR A THIRD PARTY THAT INFRINGES A THIRD PARTY’S COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY, OTHER INTELLECTUAL PROPERTY, PROPRIETARY, OR CONTRACTUAL RIGHTS .
THE FOREGOING LIMITATIONS APPLY TO THE ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF THE EARTHLINK PARTIES WHICH, BUT FOR THIS PROVISION, WOULD GIVE RISE TO THE CAUSE OF ACTION AGAINST ANY EARTHLINK PARTY IN CONTRACT, TORT, OR ANY OTHER LEGAL DOCTRINE. YOUR EXCLUSIVE AND ONLY REMEDIES UNDER THIS AGREEMENT ARE AS EXPRESSLY SET FORTH IN THIS AGREEMENT.
THE CUMULATIVE LIABILITY OF ANY EARTHLINK PARTY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICE WILL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING THE THREE MONTHS IMMEDIATELY PRECEDING A CLAIM.
YOU MAY HAVE OTHER RIGHTS UNDER CERTAIN LAWS IN CERTAIN STATES WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
11. INDEMNIFICATION
You agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages including, but not limited to, direct, indirect and consequential damages, attorney’s fees and expenses that an EarthLink Party may sustain or incur by reason of your use or misuse of the Service or the use or misuse of the Service by anyone else through your account including, but not limited to, use or misuse of the Service (i) in violation of applicable laws, regulations or the terms of this Agreement or any other EarthLink agreement or policy; (ii) in connection with any claims for infringement of any intellectual property rights arising from or in connection with such use or misuse; or (iii) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible property (including data).
12. ELECTRONIC COMMUNICATIONS AND PHONE COMMUNICATIONS
12.1 Electronic Communications
You consent to receive notices, documents, disclosures and other communications about your account or EarthLink Service from EarthLink (“Communications”) in an electronic format to your Contact Email Address and agree that the Communications provided to you by EarthLink electronically will be deemed a writing. If you do not want to receive Communications from EarthLink electronically or if you withdraw your consent to receive such Communications electronically, then you must stop using the Service. The withdrawal of your consent will not affect the legal validity and enforceability of any electronic Communications provided or business transacted between EarthLink and you prior to the time you withdraw your consent.
12.2 Phone Calling and Texting
In addition, you hereby agree that your use of the Service constitutes your express written consent to receive automated and manually dialed calls, text messages and pre-recorded messages at the phone number(s) that you provide EarthLink in connection with your subscription to or use of the Service. Consent to receiving autodialed calls, text messages, and/or pre-recorded messages from EarthLink is not required to purchase products or services from EarthLink.
12.3 Changing Your Contact Preferences
You may exercise your option not to receive any marketing communications from and/or automated or manually dialed calls, text messages and pre-recorded messages from EarthLink by going directly to myaccount.earthlink.net/cam/contactinfo.jsp or calling EarthLink customer service. You also may text STOP in response to any text message from EarthLink to stop receiving text messages from EarthLink.
13. CUSTOMER SERVICE AND TECHNICAL SUPPORT
For online customer support for your Service including certain connection issues, billing issues, and online account maintenance, go to support.earthlink.net/. EarthLink may provide technical support for the trueVoice Device.
To contact EarthLink Customer Service via telephone or live chat, go to www.earthlink.net/about/contacts/.
14. GOVERNING LAW
This Agreement is governed by Georgia law without regard to conflict of law provisions.
15. DISPUTE RESOLUTION BY BINDING ARBITRATION (INCLUDING IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS)
15.1 Summary
Most subscriber concerns can be resolved by calling 800-EARTHLINK. If EarthLink is unable to resolve your complaint to your satisfaction (or if EarthLink has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted . For any non-frivolous claim that does not exceed $75,000, EarthLink will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys’ fees from EarthLink to at least the same extent as you would be in court.
In addition, under certain circumstances (as explained below), EarthLink will pay you more than the amount of the arbitrator’s award and will pay your attorney (if any) his or her reasonable attorneys’ fees if the arbitrator awards you an amount that is greater than what EarthLink has offered you to settle the dispute.
15.2 Agreement to Arbitrate
EarthLink and you agree to resolve all disputes and claims between us through binding arbitration by the American Arbitration Association (“AAA”). This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
- Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
- Claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);
- Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
- Claims that may arise after the termination of this Agreement.
References to “EarthLink,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Services under this Agreement or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court rather than by arbitration if the claim qualifies for small claims court in a location where jurisdiction and venue over EarthLink and you is proper. This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
You agree that, by entering into this Agreement, you and EarthLink are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision.
15.3 Informal Dispute Resolution Prior to Arbitration
15.3(1) Notice of Dispute
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). A Notice to EarthLink should be addressed to: EarthLink, LLC, 4001 Rodney Parham Rd., Little Rock, AR 72212, Mailstop B1F03-53A, Attn: Legal Department (Arbitration) (“Notic e Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). A Notice to you will be addressed to the billing address that EarthLink has on file for you.
15.3(2) Settlement Proposals
The amount of any settlement offer made by EarthLink or you will not be disclosed to the arbitrator in any arbitration between us until after the arbitrator determines the amount, if any, to which you or EarthLink is entitled.
15.3(3) Failure to Reach Resolution
If EarthLink and you do not reach an agreement to resolve the claim within 45 days after the Notice is received, you or EarthLink may commence an arbitration proceeding.
15.4 Commencement of Arbitration
You may initiate an arbitration by filing a claim form with the AAA and sending a copy of the claim form to EarthLink at the Notice Address. You can access a claim form and directions for filing at the website for AAA, www.adr.org. If EarthLink receives notice at the Notice Address that you have commenced arbitration and paid the filing fee to the AAA, it will promptly reimburse you for your payment of the filing fee by check to your address or by credit to your account unless your claim is for greater than $75,000. (The filing fee currently is $200 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, EarthLink will pay it directly upon receiving a written request from you to the Notice Address.)
15.5 Arbitration Procedures
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the AAA, as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at www.adr.org, or by calling the AAA at 800-778-7879. One arbitrator, who is selected under the AAA Rules, will conduct the arbitration. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for a court to decide. Unless EarthLink and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. The right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
15.6 Appeal
If an award issued by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the AAA by a written notice of appeal filed within 30 days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the AAA. The AAA will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel will be final and binding, except for any appellate right which exists under the FAA. If an award issued by the arbitrator does not exceed $75,000, any appeal rights from the award will be governed by the FAA.
15.7 Arbitration Fees
Except as otherwise provided for herein, EarthLink will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse EarthLink for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
15.8 Awards and Attorney’s Fees
If the arbitrator issues you an award that is greater than the value of EarthLink’s last written settlement offer made before an arbitrator was selected, or if the arbitrator issues you an award and EarthLink made no settlement offer, then EarthLink will pay you the amount of the award or $2,500 (“Alternative Payment”), whichever is greater, and pay your attorney, if any, the amount of attorney’s fees incurred, and reimburse any expenses (including expert witness fees and costs) that your attorney, if any, reasonably accrues and documents with specificity for investigating, preparing, and pursuing your claim in arbitration (“Attorney Fee Award”).
The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney Fee Award at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
The right to attorneys’ fees and expenses discussed in this Section 15.8 supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys’ fees or expenses. Although under some laws EarthLink may have the right to an award of attorney’s fees and expenses if it prevails in an arbitration, EarthLink agrees that it will not seek such an award.
15.9 Waiver of Class Actions; Limits of Scope of Arbitrator’s Authority
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND EARTHLINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and EarthLink agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void and all disputes will be heard by a court.
15.10 Changes to Agreement to Arbitrate
Notwithstanding any provision in this Agreement to the contrary, if EarthLink makes any future change to this arbitration provision (other than a change to the Notice Address) during the term of your subscription with EarthLink, you may reject any such change by sending us written notice to the Notice Address postmarked within 30 days of the date of the change. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language in this Section 15 of this Version dated September 15, 2016.
15.11 Notice to California Residents
California residents are entitled to the following information:
The Service is provided by EarthLink, LLC, 1439 Peachtree Street NE, Atlanta, Georgia 30309.
Charges may vary depending on the type of Service.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834 or by telephone at 800-952-5210.
15.12 Survival
This Section 15 will survive the termination of your Service with EarthLink.
16. REVISIONS TO THIS AGREEMENT
EarthLink may revise, amend, or modify this Agreement at any time by posting the revised version of this Agreement on the EarthLink Web Site located at www.earthlink.net. The revised version will be effective on the date that it is posted as stated at the end of the revised version. The material changes to this Agreement will be noted in endnotes of the revised version. Your continued use of the Service after the date of the revised version constitutes your acceptance of all of the revisions. If you do not agree to the revisions in the revised version, your sole and exclusive remedy will be to terminate your account and use of the Service.
17. MISCELLANEOUS
You may not assign your rights or delegate any of your duties under this Agreement without the prior written consent of EarthLink, and any attempted assignment or delegation without such consent will be void. If one or more provisions of this Agreement are held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired thereby. The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration provision in Section 15; if that prohibition is found to be unenforceable, the entire DISPUTE RESOLUTION BY BINDING ARBITRATION provision (but only the DISPUTE RESOLUTION BY BINDING ARBITRATION provision) will be null and void and the dispute will be heard by a court. EarthLink may amend or replace such unenforceable provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of EarthLink as reflected in the original provision. Nothing in this Agreement or in the understanding of the parties confers upon the parties the status of agency, partnership, or other form of joint enterprise between the parties. EarthLink may subcontract any work, obligations or other performance required of EarthLink under this Agreement without your consent. EarthLink will not be liable for delays, damages or failures in performance because of causes beyond its reasonable control, including, but not limited to, acts of a government in its sovereign capacity, acts of war, terrorism, acts of a public enemy, fires, earthquakes, acts of God, labor disputes, strikes, work slow-downs or other labor-related activity.
Effective Date: February 1, 2021
The following endnote summarizes the material revision made in this September 30, 2017 version of this Agreement compared to the September 15, 2016 version of this Agreement.
1 EarthLink address changes throughout the Agreement.
EARTHLINK WEB HOSTING AND EARTHLINK DOMAIN NAME REGISTRATION SERVICE AGREEMENT
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
READ THIS AGREEMENT CAREFULLY BEFORE USING ANY OF THE SERVICES LISTED BELOW.
1. AGREEMENT
This Agreement is between EarthLink, LLC and its related entities (“EarthLink”) and you and applies to all the products and services available at https://www.earthlink.net/web-hosting/ or www.earthlinkweb.net and all subpages of https://www.earthlink.net/web-hosting/ or www.earthlinkweb.net (collectively, the “Services”; each a “Service”).
This Agreement consists of the terms and conditions below, the specific terms of your billing plan for the Service(s) to which you subscribe and the Privacy Policy.
Sections 1-11 and Sections 14-19 in this Agreement apply to each of the Services. Section 12 of this Agreement sets forth additional specific terms that apply to the Design Your Own Web Hosting Service formerly referred to as Do-It-Yourself Web Hosting Service (“Design Your Own”) and the Professional Design Web Hosting Service formerly referred to as Do-It-For-Me Web Hosting Service (“Professional Design Service”) and only applies to you if you signed up for one of these Services (the Design Your Own and the Professional Design Service will be collectively referred to as the “EarthLink Web Hosting Service”). Section 13 sets forth additional specific terms that apply to the EarthLink Domain Name Registration Service and only applies to you if you registered your domain name through the EarthLink Domain Name Registration Service.
By establishing an account for the Services or using the Services, you agree to be bound by this Agreement and to use the Services in compliance with the terms of this Agreement and all applicable federal, state and local laws, rules and regulations.
2. TERM OF THIS AGREEMENT
The effective date of this Agreement is the date on which you subscribed to the Services. This Agreement continues until the later date of termination of your Services. Sections 6, 9, 10, 14, 16, 17, 18 and 19 of this Agreement will survive the termination of this Agreement.
3. Services Not Intended for Use by Covered Entities
Unless expressly set forth in the description of the Services on https://www.earthlink.net/web-hosting/ or www.earthlinkweb.net or all subpages thereto , the Services are not intended for use by covered entities or business associates to create, access, transmit, or maintain protected health information that is subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). You agree that you have reviewed the descriptions of the Services on https://www.earthlink.net/web-hosting/ or www.earthlinkweb.net and their subpages and understand the intended use of the Services that you are purchasing. You also agree that unless a Service description expressly states that the Service is “HIPAA Compliant,” you will not use such Service to create, access, transmit or maintain any protected health information. Any violation of this Section 3 is your sole responsibility. EarthLink and its affiliates, subsidiaries and licensors will have no liability with respect to your violation of this Section 3.
4. SUBSCRIPTION INFORMATION
To order and receive any of the Services, you acknowledge that you are 18 years of age or older and either (i) you have legal authority to enter into this Agreement or (ii) represent a corporation, partnership or other legal entity duly formed (and incorporated where applicable) in good standing and you have the legal authority and power to enter into this Agreement on behalf of such entity. You must provide EarthLink with a valid credit or debit card or other EarthLink approved payment methods for the Services and your billing address. You represent that all information you provided during the subscription process is accurate and complete and that you will update such information with EarthLink should any of it change.
EarthLink reserves the right to verify the accuracy of the information you submit in connection with your subscription to the Services and you consent to such verification. EarthLink also reserves the right to validate the payment method information you provide at subscription and account updates, including attempting up to a $1.00 authorization to your credit or debit card which is not actually billed. To understand how EarthLink handles and protects your personal information, please see the Privacy Policy.
EarthLink will send you a welcome email as written confirmation of your order. EarthLink may accept or reject any potential subscriber to the Services in its sole discretion.
5. BILLING AND PAYMENT
You agree to pay (i) the recurring monthly fees in your billing plan due in advance of the month incurred or the one-time prepaid fee for the fixed period set forth in your prepaid billing plan, whichever is applicable; (ii) any applicable set-up fees; and (iii) any applicable method of payment fees. Also, you will be responsible for paying all taxes, surcharges, and fees required by any applicable government entity including taxes in connection with any purchases made from your website. All payments will be made in US dollars.
You must provide accurate billing information including legal name, address, telephone number, and credit or debit card number and expiration date and report all changes to this information promptly to EarthLink.
Charges may be billed on or after your billing cycle date to your method of payment on file each month for the Services including any additional charges incurred (e.g. usage, taxes and fees). EarthLink is not responsible for any fees resulting from charges billed by EarthLink including, but not limited to, overdrawn accounts or exceeding credit card limits.
For monthly subscription billing plans, you will be able to use the Services for any consecutive monthly period that has been paid in advance as described in the acceptance materials that you received as part of you sales transaction or on your order confirmation. For example, if your billing cycle begins on the sixth day of the month, then your payment due date (i.e. the date that the amount of your full monthly Service fee, including any and all applicable taxes, must be received by EarthLink) will be on the fifth day of the next month and of each month thereafter.
If you provided EarthLink with a valid credit or debit card, you agree to maintain valid and current credit or debit card information with EarthLink at all times. If you authorized EarthLink to automatically deduct (“ACH Debit”) your monthly Service fees and any other charges, fees, or taxes billed to you, from your checking or savings bank account, then you hereby reaffirm your agreement to the Recurring Automatic Bank Draft Authorization Agreement. You acknowledge and agree that you authorize EarthLink and that EarthLink does not need to obtain any additional authorization from you for any recurring payments or automatic billing options. In addition, if your credit or debit card company provides updated credit or debit card information to EarthLink, you acknowledge that EarthLink does not need to obtain authorization from you for EarthLink to use such information to update your credit or debit card.
If payment by check has been accepted by EarthLink, then payments by check must be received by EarthLink by the due date listed in your monthly paper invoice. EarthLink will charge a processing fee each time you pay your monthly billing invoice. When you pay your fees by check, you also authorize EarthLink to electronically process your payment. If your check is processed electronically, your checking account may be debited on the same day that EarthLink receives your check and neither your check nor a copy of your check will be included with your checking account statement.
EarthLink will charge a fee for returned checks or returned bank drafts from your financial institution.
EarthLink will email an e-invoice to your primary EarthLink email address selected by or assigned to you during the subscription process (“Contact Email Address”) each month or if you designated a different billing email address, EarthLink will email the e-invoice to such billing email address each month. You may request through https://myaccount.earthlink.net/cam/billing_info.jsp or by calling EarthLink Customer Service that EarthLink mail a paper invoice to your billing mailing address each month. EarthLink will charge your account a fee for each paper invoice. If you elect to have EarthLink mail you your monthly invoice, you may request that EarthLink also email your monthly invoice your Contact Email Address or if you designated a different billing email address, to such billing email address. There is no charge for e-invoices.
Delinquent accounts may be suspended or canceled at EarthLink’s sole discretion; however charges will continue to accrue until the account is canceled. If you pay your monthly Service fee to a third party provider, your account also may be suspended for non-payment if your account is delinquent.
Your account will be automatically inactivated if you put a stop payment on your account with your financial institution in connection with the payment of your monthly bill.
If you have a prepaid billing plan, EarthLink will automatically renew your prepaid billing plan on the prepaid billing plan anniversary date unless your Service is canceled or you change to the monthly billing plan. If you have the monthly billing plan, EarthLink will charge you the monthly fee each month until your Service is canceled or you change to the prepaid billing plan.
All charges are considered valid unless disputed in writing within thirty (30) days of the billing date and mailed to 1:
EarthLink, LLC
Customer Service
1439 Peachtree Street NE
Atlanta, Georgia 30309
Adjustments will not be made for charges that are disputed more than thirty (30) days after the billing date.
If you upgrade from the Design Your Own to the Professional Design Service, there will not be any cost for upgrading except for the difference in the monthly fees. If you downgrade from the Professional Design Service to the Design Your Own prior to the end of your 12 month term, you will be charged the applicable early termination fee. However, if you downgrade from the Professional Design Service to the Design Your Own after the 12 month term, you will not be charged the early termination fee. Such upgrade or downgrade will take effect immediately and the new monthly fee will take effect as of the date of such change.
If you change from your existing plan within the Design Your Own to another plan within the Design Your Own (e.g. Website Plus to Business Website Plus), there will not be any cost for this change except the difference in the monthly fees. If you change from your existing plan within the Professional Design Service to another plan within the Professional Design Service (e.g. Premium Design and Marketing Website to Standard Design and Marketing Website) prior to the 12 month term, you will be charged the early termination fee. But if you change from your existing plan within the Professional Design Service to another plan within the Professional Design Service after the 12 month term, you will not be charged the early termination fee. The new plan will start immediately and the new monthly will take effect as of the date of such change.
EarthLink reserves the right (i) to change the fees associated with your Services and institute new fees upon email notice at least 30 days prior to the effective date of such new monthly fee to your Contact Email Address and (ii) to change the fees associated with your account upon email notice at least 30 days prior to the effective date of such new fee to your Contact Email Address or your billing email address if different from your Contact Email address.
EarthLink may use various means to recover monies due. If EarthLink retains a collection agency or takes legal action to collect monies due on your account, you agree to pay all costs and expenses of collection incurred by EarthLink, which may include reasonable attorney’s fees and collection agency fees which may be based on a percentage of the amount owed, up to a maximum of 25%, where permitted by applicable law.
6. CANCELLATION AND TERMINATION
You may cancel your Services only as follows:
Telephone Cancellation: EarthLink toll-free number at 800-955-0186.
EarthLink will issue a confirmation number to you by email as proof of cancellation of your Services. Accounts are set to close at the end of the current billing period. If you cancel by one of the prescribed methods listed above and are mistakenly billed for your Services after the end of the billing period, EarthLink will refund any erroneous charges upon proof of such cancellation.
The Professional Design Service’s monthly payment billing plan has a twelve (12) month commitment. If you cancel the Professional Design Service prior to completing the twelve (12) payments, EarthLink will bill you for the remaining unpaid monthly payments. After your (12) month commitment is completed and fully paid, you may cancel at any time, and EarthLink will only bill you up to the end of the current month.
Except for the EarthLink Domain Name Registration Service and the Professional Design Service, EarthLink will provide you with a full refund if you cancel any of the other Services within the first thirty (30) days of your subscription.
Except as described in this Agreement, EarthLink does not grant refunds or credits for any prior use including partial use of the Service during the last month of cancellation, and EarthLink does not issue pro rata refunds for fees paid in advance.
If EarthLink waived the registration fee of your domain name and you cancel either the Design Your Own or the Professional Design Service prior to the 90th day after your account billing start date or whichever start date is set forth in your billing plan, then EarthLink may charge you for the registration fee for your domain name.
Upon any termination by you, EarthLink will permit you to download or otherwise copy electronic materials, data, and files comprising your website, as well as any emails residing on EarthLink’s servers until the end of the current billing cycle. However, you may request immediate removal of such information. EarthLink will try to satisfy your request but will not be under an obligation to do so. EarthLink will not be liable for such deleted electronic materials, data, files or emails. EarthLink reserves the right to retain certain technical information about your website such as logs and statistics for a period of time as needed for technical and legal reasons.
EarthLink may terminate your account for the Services at any time for any reason, including, without limitation, if (i) your account is delinquent because charges on your method of payment were refused for any reason, (ii) you failed to make payment when due or you did not provide EarthLink with your credit or debit card’s expiration date or expiration date of any other method of payment before the existing expiration date; (iii) EarthLink, in its sole discretion, believes you have breached this Agreement or any other EarthLink agreements or policies; or (iv) your use of the Services are prohibited by law. A termination notice will be sent to you via (i) Contact Email Address or (ii) U.S. Mail to the billing address for your EarthLink account. Accounts are set to close at the end of the current billing period. Upon termination by EarthLink under its sole discretion, EarthLink may immediately remove your website, including all of your materials, data, files and emails from EarthLink’s servers and you will have no right to copy or download such information.
If you terminate your EarthLink Web Hosting Service, you can keep your EarthLink Domain Name Registration Service. Likewise, If terminate your EarthLink Domain Name Registration Service, you can keep your EarthLink Web Hosting Service. You must terminate each of these Services individually.
If you cancel your EarthLink account or if your EarthLink account becomes inactive for any reason, such as lack of timely payment or abuse, both your EarthLink Web Hosting Service and your EarthLink Domain Name Registration Services will be canceled. If your account is canceled by you or terminated by EarthLink, it cannot be reactivated.
7. YOUR ACCOUNT, PASSWORD, AND SECURITY
Upon registration, you will receive a username, a password, and other account information. You are responsible for (i) maintaining the confidentiality of both your username, password and other account information, and (ii) the use of your Services by any person who uses your username and password to access the Services, whether or not you specifically authorize such person’s use. You must notify EarthLink immediately upon discovering any unauthorized use of your Services or other breaches of security. Usernames, passwords, email addresses and IP addresses are EarthLink’s property and EarthLink may alter or replace them at any time.
You are solely responsible for the computer and software necessary to use the Services including responsibility for (i) maintaining the security of your computer and data, including protection of your username and password, (ii) the management of your information on your website including back up and restoration of your data, (iii) the encryption of data, and (iii) back-up and restoration of your computer and data. EarthLink recommends that you use anti-virus, anti-spyware and firewall software including appropriately updating such software.
8. MONITORING THE SERVICES
EarthLink has no obligation to monitor the Services but may do so to (i) comply with laws, regulations, or governmental or legal requests; (ii) protect the overall integrity of the Services (including the EarthLink network); (iii) operate the technical aspects of the Services in a proper, effective, and reasonable manner; (iv) protect itself, its employees, or others as described in the Privacy Policy; and (v) to enforce or prevent breaches of this Agreement or other EarthLink agreements or policies.
EarthLink will only disclose information regarding your use of your Services in accordance with the Privacy Policy. EarthLink may immediately remove your material or information from EarthLink’s servers, in whole or in part, if EarthLink reasonably believes it infringes another’s property rights or violates other EarthLink agreements or policies, or any laws or regulations.
EarthLink will use commercially reasonable efforts to schedule any maintenance outages in a way that minimizes the impact on subscribers; however, EarthLink cannot guarantee that your Services will not be interrupted and cannot always provide advance notice of such outages.
9. DISCLAIMERS AND LIMITATIONS OF LIABILITY
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EARTHLINK AND ITS SUPPLIERS AND VENDORS DO NOT WARRANT THAT (I) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES, OR OTHER HARMFUL COMPONENTS OR (II) THE ACCURACY, SPELLING OR GRAMMAR OF ANY OF THE CONTENT ON YOUR WEBSITE. EARTHLINK AND ITS SUPPLIERS AND VENDORS MAKE NO EXPRESS WARRANTIES REGARDING THE SERVICES AND WAIVE ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, PRODUCT, EQUIPMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EARTHLINK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS, SUPPLIERS AND VENDORS (COLLECTIVELY “EARTHLINK PARTIES”) WILL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS IN CONNECTION WITH THE SERVICES RESULTING FROM: (I) YOUR WEBSITE (INCLUDING ALL CONTENT AND ANY END USERS’ USE OF YOUR WEBSITE; (II) OTHER PARTIES ACCESSING YOUR DEVICE; (III) SECURITY BREACHES; (IV) EAVESDROPPING; DENIAL OF SERVICE ATTACKS; INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING THE SERVICE; (V) INTERRUPTIONS (INCLUDING DUE TO MAINTENANCE) OF THE SERVICES; (VI) YOUR RELIANCE ON OR USE OR MISUSE OF THE SERVICES; (VII) THE MISTAKES, OMISSION, INTERRUPTIONS, DELETION OF FILES OR DATA (INCLUDING PERSONALLY-IDENTIFIABLE INFORMATION), ERRORS OR DEFECTS, DELAYS OR ERRORS IN OPERATION, TRANSMISSIONS, SERVICE INTERRUPTIONS, OR ANY FAILURE OF PERFORMANCE OF THE SERVICES; (VIII) INABILITY TO ACCESS THE SERVICES DUE TO CONNECTIONS, INTERNET ROUTING, HACKING, SPAMMING OR ANY OTHER CIRCUMSTANCE OUTSIDE THE CONTROL OF THE EARTHLINK PARTIES; OR (IX) THE USE OF THE SERVICES BY YOU OR A THIRD PARTY THAT INFRINGES A THIRD PARTY’S COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY, OR OTHER INTELLECTUAL PROPERTY RIGHTS, PROPRIETARY RIGHTS OR CONTRACTUAL RIGHTS. THE EARTHLINK PARTIES WILL NOT BE OBLIGATED TO COMPENSATE YOU FOR ANY DOWNTIME OF YOUR WEBSITE, WHETHER CAUSED BY YOU OR AN EARTHLINK PARTY.
THE EARTHLINK PARTIES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE FROM YOUR FAILURE TO COMPLY WITH THESE SECURITY OBLIGATIONS. YOU ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL THE EARTHLINK PARTIES BE LIABLE, IN ANY WAY, FOR ANY ACTS OR OMISSIONS BY YOU, INCLUDING ANY DAMAGES OF ANY KIND INCURRED AS A RESULT OF SUCH ACTS OR OMISSIONS.
THE FOREGOING LIMITATIONS APPLY TO THE ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF THE EARTHLINK PARTIES WHICH, BUT FOR THIS PROVISION, WOULD GIVE RISE TO THE CAUSE OF ACTION AGAINST ANY EARTHLINK PARTY IN CONTRACT, TORT, OR ANY OTHER LEGAL DOCTRINE. YOUR EXCLUSIVE AND ONLY REMEDIES UNDER THIS AGREEMENT ARE AS EXPRESSLY SET FORTH IN THIS AGREEMENT.
THE CUMULATIVE LIABILITY OF ANY EARTHLINK PARTY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING THE THREE MONTHS IMMEDIATELY PRECEDING A CLAIM.
YOU MAY HAVE OTHER RIGHTS UNDER CERTAIN LAWS IN CERTAIN STATES WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
10. INDEMNIFICATION
You agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages including, but not limited to, direct, indirect and consequential damages, attorney’s fees and expenses that an EarthLink Party may sustain or incur by reason of your use or misuse of the Services or the use or misuse of the Services by anyone else through your account including, but not limited to, use or misuse of the Services (i) in violation of applicable laws or regulations or the terms of this Agreement or any other EarthLink agreement or policy; (ii) in connection with any claims for infringement of any intellectual property rights arising from or in connection with such use or misuse; or (iii) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible property (including data).
11. GENERAL LICENSE AND USE OF THE SERVICES
The names of EarthLink, the Services and other EarthLink products and services, and their related logos, are trademarks of EarthLink (“EarthLink Marks”). Except for the “powered by EarthLink” logo on the bottom of the pages of your website hosted by EarthLink, if applicable, you agree not use any EarthLink Marks on your website or anywhere without the prior written permission of EarthLink.
Except as expressly granted herein, nothing in this Agreement grants to or confers in you any license or right of ownership. You will not reproduce, copy or publicly display, or permit anyone else to reproduce, copy or publicly display, any of the tools (“Tools”) or Server-Ready EarthLink Digital Content, defined in Section 12.2, found on the EarthLink Web Hosting Service’s online control center that you can access after you log into control.earthlink.net (“Control Center”), except pursuant to reasonable backup procedures, or for use in your website pursuant to this Agreement, nor create or attempt to create, or permit others to create or attempt to create, by disassembling, reverse engineering, decompiling or otherwise, the source programs or any part thereof from the object program or from other information (whether oral, written, tangible or intangible) made available to you under this Agreement. This license will automatically terminate upon the termination of this Agreement.
You agree to use the Services only for lawful purposes. You are solely responsible for the content, materials, files, data and links on your website (“Content on Your Website”). You will not use the network resources of EarthLink to impersonate another person or misrepresent authorization to act on behalf of others or EarthLink. Any emails sent in connection with your Services must correctly identify the sender. Violations of any of these terms may result in termination of your use of the Services with or without notice.
12. SECTION 12 APPLIES ONLY TO THE EARTHLINK WEB HOSTING SERVICE
12.1 Hosting Your Website
EarthLink will host your website according to the terms of the EarthLink Web Hosting Service selected by you provided that you comply with the terms and conditions set forth in this Agreement. EarthLink will provide email boxes, web hosting storage and associated services as specified in the EarthLink Web Hosting Service plan you selected. EarthLink has the right to remove or reassign the IP addresses of your website. From time to time EarthLink may impose reasonable rules and regulations regarding the use of the EarthLink Web Hosting Service. EarthLink reserves the right to change or reject any of the features, content or applications of or relating to the EarthLink Web Hosting Service at any time with or without notice to you.
12.2 Access to Server-Ready EarthLink Digital Content
The EarthLink Web Hosting Service will provide you with access to materials and data in a “server-ready” condition through the Control Center, that it will not require consultation or any additional manipulation by EarthLink to host your website. Such materials and data may include, but are not limited to, (i) images, photographs, templates, graphics, animations, video, audio, music, sound, text, data, software, trademarks, trade names, logos and other intellectual property as well as “applets”, and “online” or electronic documentation, (ii) supplemental software code and supporting materials as part of the support services for such objects (“Supplemental Software Code and Supporting Materials”), and (iii) executable scripts known as CGIs or any other web application software that makes a website more interactive (collectively, items (i)-(iii) are referred to as “Server-Ready EarthLink Digital Content”). You may use the Server-Ready EarthLink Digital Content only in conjunction with the EarthLink Web Hosting Service and in accordance with this Agreement.
EarthLink may, at its option and at any time, reject certain Server-Ready EarthLink Digital Content even after it has been put on one of the EarthLink servers. EarthLink will notify you of its refusal of such Server-Ready EarthLink Digital Content, and provide you with the opportunity to amend or modify such materials to satisfy the server-ready requirements. If you fail to modify such materials, as directed by EarthLink, within a reasonable period of time, your account will be deemed to be terminated.
You may incorporate the Server-Ready EarthLink Digital Content into your own original work, and you may modify and publish the Server-Ready EarthLink Digital Content in your website for viewing purposes as long as you pay for the EarthLink Web Hosting Service. The Server-Ready EarthLink Digital Content will only function on EarthLink’s servers.
12.3 Specific Terms for the Professional Design Service
If you signed up for the Professional Design Service, EarthLink will send you one or more emails with: (i) a purchase summary; (ii) login link, and login credentials to access the Control Center; and (iii) login link, and login credentials to access the project center (“Project Center”) that includes the website design electronic form (“Website Specification Summary Form”). You will have access to numerous template website designs as well as the Server-Ready EarthLink Digital Content through the Control Center.
An EarthLink website expert (“EarthLink Website Expert”) will contact you during business hours to assist you in completing the Website Specification Summary Form. Within five (5) business days after the date that the EarthLink Website Expert contacts you, you will complete the Website Specification Summary Form including selecting a template website design and uploading the text and images that you want displayed on certain pages in your website. The Control Center includes sample text and images that you may select for display on your website. The EarthLink Website Expert will design your website (“Created Website”) based on the information you provided in your completed Website Specification Summary Form.
The EarthLink Website Expert will provide the first draft of the Created Website to you in a subfolder in your Project Center for you to access through your username and password. For thirty (30) days after the first draft of the Created Website is posted, you can work with the EarthLink Website Expert to make up to three (3) minor changes to the Created Website to finalize it for deployment. The list of minor changes and major changes is located under the Frequently Asked Questions tab in the Project Center. The Created Website will remain in the subfolder until you approve it. After your approval, the Created Website will be published on the EarthLink server. If you want an EarthLink Website Expert to make additional changes to your website after such thirty (30) day period, you may purchase a maintenance agreement from EarthLink.
In the event that you do not submit a completed Website Specification Summary Form to EarthLink within the five (5) business day period described above, the EarthLink Website Expert will create a limited design of your website with (i) a template selected by the EarthLink Website Expert and (ii) text based on information you initially provided to EarthLink when you registered for the Professional Design Service (“Limited Website Design”). Upon completion of your Limited Website Design by the EarthLink Website Expert, the EarthLink Website Expert will send you an email informing you that the Limited Website Design has been posted in your Project Center for your review. You will have five (5) business days from the date this email was sent to review your Limited Website Design.
If you do not ask for any changes to the Limited Website Design during that five (5) business day period, EarthLink will post the Limited Website Design on your URL provided that you do not have any live site on your domain name’s URL. In the event that you have a site posted on your domain name’s URL, the Limited Website Design will remain in your Project Center for as long as your account remains active on the Professional Design Services.
After your review of such Limited Website Design, you may select a different template if necessary. After the EarthLink Website Expert receives your feedback regarding your selected template and all the content you want on your website, the EarthLink Website Expert will rebuild your website. Such rebuilt website will be considered your Created Website. After the new website design is completed, the EarthLink Website Expert will send you an email informing you that the new website design has been posted in your Project Center for your review.
You will use the Created Website or the Limited Website Design, as applicable, as one website only, displayed at a single IP address, with the exception that you may create one duplicate of the Created Website or Limited Website Design for back-up purposes.
12.4 License
During the term of this Agreement and upon payment of all fees due and owing to EarthLink, EarthLink hereby grants, and you hereby accept, a nontransferable, revocable, non-sublicensable, and non-exclusive license to use the following pursuant to the terms and conditions set forth herein (i) the Tools; (ii) the Server-Ready EarthLink Digital Content; (iii) if you signed up for the Professional Design Service, the content for your website provided by the Professional Design Service and any supplemental software code and supporting materials provided as part of the support services for the Professional Design Service (collectively, the “Professional Design Service Materials”); and (iv) the “powered by EarthLink” logo on the bottom of the pages of your website, if applicable.
Any rights not expressly granted herein will be reserved for EarthLink and its licensors. All source code is specifically excluded from the license granted hereunder. EarthLink and its licensors will, at all times, retain ownership of all right, title and interest to any and all intellectual property rights in all their intellectual property, including but not limited to: (i) any and all EarthLink software used or accessed in conjunction with the Services, including all updates, improvements, modifications and enhancements; (ii) the Tools; (iii) the Server-Ready EarthLink Digital Content; (iv) the Professional Design Service Materials, and (v) the “powered by EarthLink” on your website, if applicable.
In addition, you are not permitted to (i) use the Server-Ready EarthLink Digital Content or the Professional Design Service Materials in a web page design whereby the Server-Ready EarthLink Digital Content or the Professional Design Service Materials is in a format designed or intended for storage or re-use by others; (ii) use or permit the use of the Server-Ready EarthLink Digital Content or the Professional Design Service Materials or any part thereof as a trademark or service mark, or claim any proprietary rights of any sort in the Server-Ready EarthLink Digital Content or the Professional Design Service Materials or any part thereof; (iii) use the Server-Ready EarthLink Digital Content or the Professional Design Service Materials with images of identifiable individuals, products or entities in a manner that suggests their association with or endorsement of any product or service; (iv) translate, reverse engineer, decompile, or disassemble the Server-Ready EarthLink Digital Content or the Professional Design Service Materials; or (v) rent, lease, assign, transfer or redistribute the Server-Ready EarthLink Digital Content or the Professional Design Service Materials.
12.5 Intellectual Property Warranty
You warrant that you have the right to use the content, materials, files, data, links, trademarks and any other intellectual property displayed on your website that EarthLink did not explicitly provide to you as part of the Server-Ready EarthLink Digital Content or the Professional Design Service Materials (“Additional Content on Your Website”). You agree and warrant that the Additional Content on Your Website and the transmission of any data, images or materials from your website will not violate (i) any federal, state, local or foreign laws, rules or regulations, or (ii) the rights of any person, group or entity including the intellectual property rights protected by copyright, trade secret, patent, or other intellectual property laws or regulations. You understand and agree that EarthLink cannot support the Additional Content on Your Website.
EarthLink will not be responsible for validating any of the text you display on your website for spelling, grammar or accuracy. EarthLink may be required to disclose information to individuals asserting rights under the Digital Millennium Copyright Act, and you expressly authorize EarthLink to comply with any and all lawful notices, subpoenas, court orders, or warrants without prior notice to you.
EarthLink reserves the right to reject any Additional Content on Your Website at any time with or without notice to you.
12.6 Additional Indemnities
In addition to your indemnification obligations set forth in Section 10, you agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages (including, but not limited to, direct, indirect and consequential), attorney’s fees and expenses that an EarthLink Party may sustain or incur in connection with the Additional Content on Your Website.
12.7 Data Transfer and Storage Limits
Your EarthLink Web Hosting Service plan sets forth your monthly data transfer and storage limits. The EarthLink Web Hosting Control Center provides you with usage data on your bandwidth (data transfer) and disk space (storage). EarthLink will send you a warning message email that your monthly data transfer is approaching its limit and you will be charged overage fees if your monthly data transfer exceeds its limit. If your website reaches its monthly storage limit, you will not be able to upload additional documents. In such event you can delete some of the stored documents or upgrade to an EarthLink Web Hosting Service plan with a higher monthly storage limit.
12.8 Restrictions of Use
You will not attempt to undermine the security or integrity of the EarthLink Web Hosting Service or the EarthLink network including, but not limited to, port scanning, vulnerability probing or denial of service attacks of any kind. In addition, running excessively CPU intensive CGIs such as IRC bots and utilities, Bit Torrent clients, and any application that acts as a server and listens for inbound network connections are prohibited. Software that acts as proxy server/scripts also is not permitted. If your processes are adversely affecting server or network performance, EarthLink reserves the right to terminate and disable the offending processes even if such action causes disruption to your website. EarthLink restricts run time of any customer’s CGI process to five minutes.
Using the EarthLink Web Hosting Service to send unsolicited bulk emails or usenet postings (spam) is also prohibited. Engaging in activities pertaining to Black Hat SEO, spandexing and so-called “scraper sites” is prohibited. EarthLink reserves the right to disable any portion of your website if EarthLink determines, at its sole discretion, that your website is being used for spamming, hacking or any other type of illegal activity.
13. SECTION 13 APPLIES ONLY TO THE EARTHLINK DOMAIN NAME REGISTRATION SERVICE
13.1 ICANN
The Internet Corporation for Assigned Names and Numbers (“ICANN”) develops and implements policies regarding the registration and renewals of domain names (“ICANN RULES”). Only ICANN accredited registrars can register and renew domain names. EarthLink provides the EarthLink Domain Name Registration Service through the domain registrar services provided by OpenSRS (“Registrar”) which is an ICANN accredited registrar, and as such you agree that EarthLink is limited to providing the EarthLink Domain Name Registration Service in accordance with the terms located at https://www.opensrs.com/wp-content/uploads/Master_Services_Agreement.pdf. Registrar and EarthLink are bound by the ICANN Rules. EarthLink may modify this Agreement in order to comply with changes or updates to the ICANN rules.
Under the ICANN Rules, you have the (i) rights and responsibilities set forth on the ICANN webpage located at http://www.icann.org/en/resources/registrars/registrant-rights/educational and (ii) benefits and additional responsibilities set forth on the ICANN webpage located at http://www.icann.org/en/resources/registrars/registrant-rights/benefits.
The Uniform Domain Name Dispute Resolution Policy (the “UDRP”), as amended from time to time, has been adopted by ICANN and is hereby incorporated and made a part of this Agreement and can be found at http://www.icann.org/dndr/udrp/policy.htm. The UDRP sets forth the terms and conditions in connection with a dispute between you and any party other than EarthLink or Registrar over the registration and use of a domain name registered by you. UDRP has been adopted by all ICANN-accredited registrars.
13.2 How to Register Your Domain Name
You acknowledge and agree that EarthLink does not guarantee that you will be able to register or renew a desired domain name, even if an inquiry indicates that domain name is available, because EarthLink cannot know with certainty whether or not the domain name which you are seeking to register is simultaneously being sought by a third party, or whether there are any inaccuracies or errors in the domain name registration or related databases, including the various WhoIs databases.
You further acknowledge and agree that EarthLink may elect to accept or reject your application for registration for any reason at its sole discretion, such rejection including, but not limited to, rejection due to a request for registration of a prohibited domain name. You also acknowledge and agree that EarthLink is not liable or responsible in any way for any errors, omissions or any other actions by Registrar arising out of or related to your application for, registration of, renewal of, or failure to register or renew a particular domain name.
13.3 Registration Requirements for TLDs
EarthLink registers and manages the following top level domains (TLDs) for new customers: .com, .net, .org, .biz, .asia, .club, .info, .mobi, .name, .tel, .us and .cc. EarthLink also manages the .ca TLD for existing customers. A summary of the registration requirements for these TLDs is set forth below.
There are no restrictions on who may register the following: .com, .net, .info, .tel and .cc.
The .org TLD and the .club TLD are restricted to groups, organizations, assemblies, and communities.
The .name TLD is the only global TLD authorized by ICANN exclusively for private individuals. Registration of .name TLD must include a personal name which is either a person’s legal name or a name by which that person is commonly known. “A name by which a person is commonly known” includes, without limitation, a pseudonym used by an author or painter, or a stage name used by a singer or actor.
The .asia TLD is restricted to companies, organizations, and individuals based in the region of Asia, Australia, and the Pacific.
If you are registering the .biz TLD, you agree that as of the date your register you domain, your registered domain will be used primarily for a bona fide business or commercial purpose. A bona fide business purpose is one of the following: (i) to exchange goods, services, or property of any kind in the ordinary course of trade or business; or (ii) to facilitate the exchange of goods, services, information, or property of any kind in the ordinary course of trade or business. You also agree that the .biz TLD will not be used exclusively for personal use; or solely for the purposes of (i) selling, trading or leasing the domain for compensation, or (ii) the unsolicited offering to sell, trade or lease the domain for compensation.
The .mobi TLD is limited to mobile-compatible sites.
The .us TLD is limited to (i) U.S. citizens or permanent residents in the U.S.; (ii) entities or organizations that are incorporated in the U.S.; (iii) U.S. federal, state or local government; and (iv) foreign entities with a bona fide presence in the United States. If you are registering the .us TLD, you acknowledge and agree that you have a presence in the United States and that you are not permitted to purchase private or proxy .us registrations.
The .ca TLD is restricted to companies, organizations, and individuals with a presence in Canada. If you have a .ca TLD registered, you acknowledge and agree that you have a presence in Canada as defined by the Canadian Internet Registration Authority (“CIRA”) and that you shall continue to be subject to the CIRA’s registrant agreement that can be found at http://www.cira.ca.
More detailed information about the registration requirements of the above TLDs can be found at http://opensrs.com/site/resources/agreements.
Your domain name application process will not be effective until the domain name registration information you provide to EarthLink is delivered to Registrar and Registrar puts into effect your domain name registration.
13.4 WhoIs Information
You are required by ICANN, Registrar and EarthLink to provide the following contact information for each of your domain name registrations (“WhoIs Information”):
- Registrant Contact is the official owner of and highest authority for a domain name. Usually the registrant is the same as the Administrative Contact, though in some circumstances, the registrant may designate another individual to be responsible for the maintenance of the domain name.
- Administrative Contact manages the domain name and has full authority to request and authorize any decisions and updates to the domain name. If the administrative contact is not the owner of the domain name, he or she is the representative of the owner.
- Technical Contact is the person, role, or organization responsible for the web server on which a domain is hosted. The technical contact has the authority to update name server information, and attend to the technical administration of the domain files on the server but does not have the authority to transfer ownership or administrative rights.
- Billing Contact is the party responsible for receiving and paying the registration and renewal fees.
For each of the categories listed above, you are required by ICANN to provide (i) first name, (ii) last name, (iii) company or organization, if applicable, (iv) street address, (v) city/state/country, (vi) zip code, (vii) email address and (viii) telephone number. ICANN also requires you to update your WhoIs Information as needed to keep it current, complete and accurate. EarthLink will provide your WhoIs Information to Registrar to process the registration or renewal of your domain name. You acknowledge that Registrar may use certain of your WhoIs Information provided by EarthLink regarding your domain name registration or renewal in a manner consistent with Registrar’s Domain Name Registration Agreements .
As required by ICANN, your WhoIs Information will be publicly available and accessible through a domain name search unless you choose to pay for EarthLink’s domain contact privacy service which masks the identity of the registrant on the public WhoIs directory. If you subscribe to EarthLink’s domain name privacy service, the WhoIs Information associated with your domain name on the public WhoIs directory will appear as Contact Privacy, Inc. with the address and telephone number of the Registrar and a proxy email address. Emails sent to the proxy address will automatically be forwarded to your Registrant Contact email address without revealing it to the public.
You hereby waive any and all claims and causes of action you may have arising from disclosure of the WhoIs information provided by you to EarthLink.
Each year ICANN requires registrars to remind registrants to review the registrant’s WhoIs Information for the registrant’s domain. Upon receipt of this reminder email from Registrar, you will not need to take any action if all of your WhoIs Information is correct but if any of your WhoIs Information is inaccurate, you will need to correct it by contacting EarthLink by telephone or using the EarthLink Control Center. If this annual email from Registrar bounces back, the “WhoIs Accuracy Program” verification process will be triggered and you will receive an email from Registrar asking you to verify your email address within 15 calendar days by clicking on the link in the email. If you do not verify your email address within such 15 day period, the DNS to your domain will be redirected to point to the Registrar’s servers and your website will not be displayed on the Internet until the verification process has been completed.
13.5 Renewal
Unless EarthLink receives alternate instructions from you at least two (2) months prior to the domain name renewal date, EarthLink will automatically bill you for your domain name renewal at the then-current renewal fee on your monthly billing date two months prior to the domain name renewal date. EarthLink will use your method of payment on file.
EarthLink will renew your domain name registration on the domain name renewal date for the same period of time as the period of time of your original registration term provided that your renewal fees have been paid. For example, if your original registration term was one year, then EarthLink will renew your domain name registration for a one year renewal term.
EarthLink is not responsible for any domain name for which you chose not to renew its registration. In the event that you have not paid your EarthLink Web Hosting fees or domain name registration fees, as applicable, or your EarthLink account has gone into suspended or inactive status or is otherwise not in good standing, EarthLink will not renew your domain name. If your EarthLink account is brought back to active and in good standing status after the registration of your domain name has expired, EarthLink will not be responsible for renewing the expired domain name registration.
Registrar allows a grace period for registrants to renew expired domain names after the actual expiration date. The number of days in the grace period varies by domain name extensions. After the grace period expires, Registrar will place your expired domain name into redemption status for a certain period of time which would allow you to reclaim your domain name and renew it s registration upon payment of a redemption fee in addition to the renewal fee. Before the domain name expires, attempts will be made to email the Registrant Contact email address.
If your domain name is not renewed during the grace period or the redemption period, it will be released to the general public. After your domain name is released to the general public by the Registrar because it was not renewed, EarthLink will no longer be able to purchase or manage your domain name. EarthLink then will remove your domain name from EarthLink’s domain management system.
13.6 The Customer Relationship
By submitting the domain name registration application to EarthLink, you acknowledge and agree that you are a customer of EarthLink for purposes of EarthLink registering and renewing your domain name.
After EarthLink sends your new registration to Registrar, Registrar will send you an email that will ask you to verify your email address within 15 calendar days by clicking on the confirmation link and following the verification steps. Registrar will consider your domain name registration verified after you completed the verification steps. If you do not verify your email address within such 15 calendar day period, the DNS for your domain may be updated to point to the Registrar’s servers and your website will not resolve which means that your website will not be displayed on the Internet until the verification is completed. In such case, you should call EarthLink to send you a new verification email. After you verify your email address, the DNS will point to your domain and your website will be displayed.
Upon termination of EarthLink’s relationship with Registrar or during the renewal of your domain name registration, EarthLink, in its sole discretion, may transfer your domain name registration to a new registrar at no additional charge to you and that this Agreement will continue in full force and effect. In the event that the registrar transfer process requires changing your administrative contact information and/or your organization’s contact information to EarthLink, to expedite such transfer process, EarthLink will notify you that your administrative contact information and/or your organization’s contact information will be changed to EarthLink for the short period of time while your domain name registration is transferred to the new registrar. Changing this information to EarthLink during the transfer process will not affect your ownership of the domain. After the transfer of your domain name to the new registrar has been completed, EarthLink and the new registrar will change the transferred administrative contact information and/or your organization’s contact information back to your original administrative contact information and/or your original organization’s contact information. The new registrar will contact you via email with a confirmation link for you to verify the domain transfer from Registrar to the new registrar. If you do not verify this domain transfer to the new registrar within such 15 calendar day period, the DNS for your domain may be updated to point to the Registrar’s servers and your website will not resolve which means that your website will not show up on the Internet until the verification is completed. In such case, you must call EarthLink to request that we send you a new verification email. After you verify your email address, the DNS will be repointed to your domain.
If you decide to transfer the registration of your domain name that has been recently renewed through the EarthLink Domain Name Registration Service to another domain name registration reseller or directly with another registrar, there is the potential that the renewal year will be lost.
13.7 Approval Process for Your Changes to your WhoIs Information
ICANN has instituted a new transfer policy effective December 1, 2016 (“ICANN Transfer Policy”) which covers the approval procedures for (i) updates to any of the following fields in a registrant’s WhoIs Information: first name, last name, organization or email address or (ii) changing ownership of the domain name from the current registrant to another registrant (“New Registrant”). Such changes are collectively referred to as “Changes”.
If you are the current registrant of a domain registered through the EarthLink Domain Name Registration Service, you will receive an email directly from the Registrar asking you to confirm the Changes. During the confirmation process you will have the option to check a box to “waive the 60-day transfer lock”. Under the ICANN Transfer Policy, if you do not check this box, your domain will be locked for 60 days and the domain registration cannot be transferred to another registrar during the 60 day period.
The ICANN Transfer Policy allows new registrants to delegate their consent to the Changes to a third party as a designated agent (“Designated Agent”) to confirm the Changes . If you are the new registrant of a domain registered through the EarthLink Domain Name Registration Service, you will receive an email directly from the Registrar with a link for you to confirm or not confirm that you are the new owner of this domain. If you confirm that you are the new owner of this domain, you will have the option to check a box whereby you authorize the Registrar to act as you Designated Agent to confirm Changes for your domain on your behalf.
13.8 Fees
You agree to pay the then-current fees for domain name registrations and renewals set forth in the EarthLink price schedule for the billing plan you selected. All fees are non-refundable, in whole or in part, even if your domain name registration is suspended, canceled or transferred prior to the end of your then-current registration term. EarthLink reserves the right to change renewal fees at any time upon thirty (30) days’ notice.
If you want to change your original billing information, you must do so by contacting EarthLink at least sixty (60) days before your domain name registration expires, otherwise your original credit or debit card or other method of payment will be billed. If your original credit or debit card has expired or is otherwise invalid, you must contact EarthLink with a valid credit or debit card or some other method of payment acceptable to EarthLink at its sole discretion. However, in the event that EarthLink does not have your valid billing information before the date your domain name registration expires, your domain name registration will not be renewed.
13.9 Additional Information Maintained
In addition to your WhoIs Information that you provide to EarthLink and EarthLink then provides to Registrar on your behalf, EarthLink maintains records relating to the EarthLink Domain Name Registration Service that may include, but are not limited to: (i) any domain name application received by EarthLink, as well as any domain name registered through, administered, or renewed by EarthLink; (ii) records of your account, including dates and amounts of all payments and refunds; and (iii) any and all communication between EarthLink and you regarding your use of the EarthLink Domain Name Registration Service.
13.10 Obligations Relating to the Information You Provide
In the event that you provide information about a third party in applying for the registration of a domain name or you license a domain name registered in your name to a third party, you hereby represent and warrant that you have (i) provided notice to that third party of the disclosure and use of that party’s information as set forth in this Agreement, and (ii) that you have obtained that third party’s express consent to the disclosure and use of that party’s information as set forth in this Agreement. You are prohibited from registering for the .us domain for a third party that is located outside of the United States.
You acknowledge and agree that willfully providing inaccurate or unreliable information or willfully failing to update information promptly will constitute a material breach of this Agreement that will be sufficient basis for cancellation of your domain name registration. You further acknowledge and agree that your failure to respond to inquiries by EarthLink concerning the accuracy of the WhoIs Information associated with your domain name registration within 15 calendar days from the date that the email from EarthLink was sent to you will constitute a material breach of this Agreement and will be sufficient basis for cancellation of your domain name registration.
13.11 Ownership of Data
You acknowledge and agree that EarthLink owns all databases, compilation, collective and similar rights, title and interests worldwide in EarthLink’s domain name, the EarthLink Domain Name Registration Service and other EarthLink proprietary information databases, and all information and derivative works generated from those databases. Additionally, you hereby grant to EarthLink a nonexclusive, worldwide, perpetual, irrevocable, fully paid-up right and license to use in its business, however it evolves, including the rights to copy, distribute, display, perform, transmit, prepare derivative works from or otherwise use the following information: (i) the original creation date of a domain name registration, (ii) the expiration date of a domain name registration, (iii) the name, postal address, email address, voice telephone number, and where available fax number of the technical contact, administrative contact, and billing contact for a domain name registration, (iv) any remarks concerning a registered domain name that appear or should appear in a WhoIs or similar database, and (v) any other information EarthLink generates or obtains in connection with the EarthLink Domain Name Registration Service. EarthLink does not have any ownership interest in your WhoIs Information or other information other than EarthLink’s rights in its domain name database as set forth in this Section 13.11.
13.12 Agent for the Registrant
You agree that, if you are using the EarthLink Domain Name Registration Service for another party, you represent that you have the authority to nonetheless bind that party as a principal to all terms and conditions provided herein including, but not limited to, the approval process for any Changes. You accept liability for harm caused by wrongful use of the EarthLink Domain Name Registration Service. You agree that if you license the use of a domain name registered in your name to a third party, you nonetheless remain the domain name holder of record, and remain responsible for all obligations under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration. As further required by ICANN, you will accept liability for harm caused by wrongful use of the domain name.
13.13 System Performance Degradation
EarthLink’s delivery of the EarthLink Domain Name Registration Service depends upon its computer system and the computer system of its registrar, both of which are responsive to the demands of the domain name registration process. Occasionally, EarthLink’s computer system or its registrar’s computer system are subjected to exceptional volumes of incoming domain name registration requests, electronic mail messages, and/or WhoIs queries that result in significant degradation of EarthLink’s or its registrar’s system processing and response time. Regardless of the reason, in those instances when there is system performance degradation as the result of an extremely large volume of incoming electronic messages, EarthLink reserves the right, in its sole discretion, to filter or block electronic messages originating from the identified sources of the high-volume traffic. EarthLink will selectively restore service after system performance returns to normal limits, provided that such restoration does not result in an adverse impact on the system. EarthLink further reserves the right to permanently filter or block repeated sources of high volumes of electronic traffic.
13.14 Suspension, Cancellation, Transfer
You acknowledge and agree that EarthLink may suspend or cancel your use of the EarthLink Domain Name Registration Service at any time, for any reason, in EarthLink’s sole discretion, including if (i) you materially breach this Agreement (including any applicable additional rule or policy; (ii) you use the domain name registered to you to send unsolicited email advertisements in contradiction to either applicable laws or customary acceptable usage policies of the Internet; or (iii) your use of your domain name does not comply with applicable local, state, national and international laws, rules and regulations.
You further acknowledge and agree that your domain name registration is subject to suspension, cancellation, transfer or modification pursuant to the terms of any rules or policies applicable to your domain name registration, including, but not limited to (i) the UDRP, (ii) any ICANN-adopted policy, (iii) any registrar or registry administrator procedures, or (iv) any other ccTLD registry administrator procedures. You also agree that EarthLink will have the right in its sole discretion to suspend, cancel, transfer or otherwise modify your domain name registration at such time as EarthLink receives (i) a properly authenticated notification from a court of competent jurisdiction, or (ii) an arbitration award requiring the suspension, cancellation, transfer or modification of your domain name registration.
If you contact EarthLink that you do not want EarthLink to renew your domain registration, then the domain name registration will continue until the end of the registration term. You may renew it yourself or transfer the domain name registration to another registrar.
13.15 Additional Disclaimers, Limitations of Liability and Indemnification regarding the EarthLink Domain Name Registration Service
In addition to the terms set forth in Section 9, Disclaimers and Limitations of Liabilities, and Section 10, Indemnification, the following disclaimers, limitations of liability and indemnification terms apply to the EarthLink Domain Name Registration Service.
EARTHLINK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER THAT REGISTRATION OR USE OF A DOMAIN NAME UNDER THIS AGREEMENT WILL IMMUNIZE YOU EITHER FROM CHALLENGES TO YOUR DOMAIN NAME REGISTRATION, OR FROM SUSPENSION, CANCELLATION OR TRANSFER OF THE DOMAIN NAME REGISTERED TO YOU.
You agree to notify EarthLink of any claim or potential claim against your domain name, including, but not limited to, the initiation of a dispute under UDRP, within five (5) business days of same. In the event that you lose your right to use a domain name used in connection with the EarthLink Web Hosting Service, whether through expiration of the domain name, judicial decree, administrative decisions of the UDRP or otherwise, you agree to inform EarthLink immediately and, if applicable, inform EarthLink of the party to whom the domain name is to be transferred and to authorize EarthLink to take any and all action necessary to effect such transfer.
You agree to defend, indemnify and hold harmless the EarthLink Parties for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand related to (i) your use of the EarthLink Domain Name Registration Service, including, but not limited to, your application for registration or renewal of any domain name registered in your name, (ii) your use of any domain name registered in your name or (iii) the loss of the use of your website due to your lack of response to the verification process within the specified time period. You additionally agree to indemnify, defend and hold harmless the EarthLink Parties from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising out of, or related to, (i) your application for registration of, renewal of, or failure to register or renew, a particular domain name; or (ii) your failure to update your WhoIs Information for accuracy. These indemnification provisions are in addition to any indemnification required under the UDRP or any similar policy.
14. ELECTRONIC COMMUNICATIONS AND PHONE COMMUNICATIONS
14.1 Electronic Communications
You consent to receive notices, documents, disclosures and other communications from EarthLink about your account or the Service (“Communications”) in an electronic format to your Contact Email Address and agree that the Communications provided to you by EarthLink electronically will be deemed a writing. If you do not want to receive Communications from EarthLink electronically or if you withdraw your consent to receive such Communications electronically, then you must stop using the Service. The withdrawal of your consent will not affect the legal validity and enforceability of any electronic Communications provided or business transacted between EarthLink and you prior to the time you withdraw your consent.
14.2 Phone Calling and Texting
In addition, you hereby agree that your use of the Service constitutes your express written consent to receive automated and manually dialed calls, text messages and pre-recorded messages at the phone number(s) that you provide EarthLink in connection with your subscription to or use of the Service. Consent to receiving autodialed calls, text messages, and/or pre-recorded messages from EarthLink is not required to purchase products or services from EarthLink.
14.3 Changing Your Contact Preferences
You may exercise your option not to receive any marketing communications from and/or automated or manually dialed calls, text messages and pre-recorded messages from EarthLink by going directly to https://myaccount.earthlink.net/cam/contactinfo.jsp or calling EarthLink customer service. You also may text STOP in response to any text message from EarthLink to stop receiving text messages from EarthLink.
15. CUSTOMER AND TECHNICAL SUPPORT
For online customer support, log in to the EarthLink Web Hosting Control Center or use live chat http://support.earthlink.net/chat. For telephone support call 800-955-0186.
For specific billing questions, login to myaccount at https://myaccount.earthlink.net/cam/whlogin.jsp.
EarthLink provides technical support in connection with the features and tools available through the EarthLink Web Hosting Service.
16. GOVERNING LAW
This Agreement is governed by Georgia law without regard to conflict of law provisions.
17. DISPUTE RESOLUTION BY BINDING ARBITRATION (INCLUDING IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS)
17.1 Summary
Most subscriber concerns can be resolved by calling 800-955-0186. If EarthLink is unable to resolve your complaint to your satisfaction (or if EarthLink has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed $75,000, EarthLink will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys’ fees from EarthLink to at least the same extent as you would be in court.
In addition, under certain circumstances (as explained below), EarthLink will pay you more than the amount of the arbitrator’s award and will pay your attorney (if any) his or her reasonable attorneys’ fees if the arbitrator awards you an amount that is greater than what EarthLink has offered you to settle the dispute.
17.2 Agreement to Arbitrate
EarthLink and you agree to resolve all disputes and claims between us through binding arbitration by the American Arbitration Association (“AAA”). This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
- Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
- Claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);
- Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
- Claims that may arise after the termination of this Agreement.
References to “EarthLink,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Services under this Agreement or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court rather than by arbitration if the claim qualifies for small claims court in a location where jurisdiction and venue over EarthLink and you is proper. This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
You agree that, by entering into this Agreement, you and EarthLink are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision.
17.3 Informal Dispute Resolution Prior to Arbitration
17.3(1) Notice of Dispute
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). A Notice to EarthLink should be addressed to: EarthLink, LLC, 4001 Rodney Parham Rd., Little Rock, AR 72212, Mailstop B1F03-53A, Attn: Legal Department (Arbitration) (“Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). A Notice to you will be addressed to the billing address that EarthLink has on file for you.
17.3(2) Settlement Proposals
The amount of any settlement offer made by EarthLink or you will not be disclosed to the arbitrator in any arbitration between us until after the arbitrator determines the amount, if any, to which you or EarthLink is entitled.
17.3(3) Failure to Reach Resolution
If EarthLink and you do not reach an agreement to resolve the claim within 45 days after the Notice is received, you or EarthLink may commence an arbitration proceeding.
17.4 Commencement of Arbitration
You may initiate an arbitration by filing a claim form with the AAA and sending a copy of the claim form to EarthLink at the Notice Address. You can access a claim form and directions for filing at the website for AAA, https://www.adr.org. If EarthLink receives notice at the Notice Address that you have commenced arbitration and paid the filing fee to the AAA, it will promptly reimburse you for your payment of the filing fee by check to your address or by credit to your account unless your claim is for greater than $75,000. (The filing fee currently is $200 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, EarthLink will pay it directly upon receiving a written request from you to the Notice Address.)
17.5 Arbitration Procedures
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the AAA, as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at https://www.adr.org, or by calling the AAA at 800-778-7879. One arbitrator, who is selected under the AAA Rules, will conduct the arbitration. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for a court to decide. Unless EarthLink and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. The right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
17.6 Appeal
If an award issued by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the AAA by a written notice of appeal filed within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the AAA. The AAA will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel will be final and binding, except for any appellate right which exists under the FAA. If an award issued by the arbitrator does not exceed $75,000, any appeal rights from the award will be governed by the FAA.
17.7 Arbitration Fees
Except as otherwise provided for herein, EarthLink will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse EarthLink for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
17.8 Awards and Attorney’s Fees
If the arbitrator issues you an award that is greater than the value of EarthLink’s last written settlement offer made before an arbitrator was selected, or if the arbitrator issues you an award and EarthLink made no settlement offer, then EarthLink will pay you the amount of the award or $2,500 (the “Alternative Payment”), whichever is greater, and pay your attorney, if any, the amount of attorney’s fees incurred, and reimburse any expenses (including expert witness fees and costs) that your attorney, if any, reasonably accrues and documents with specificity for investigating, preparing, and pursuing your claim in arbitration (the “Attorney Fee Award”).
The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney Fee Award at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
The right to attorneys’ fees and expenses discussed in this Section 17.8 supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys’ fees or expenses. Although under some laws EarthLink may have the right to an award of attorney’s fees and expenses if it prevails in an arbitration, EarthLink agrees that it will not seek such an award.
17.9 Waiver of Class Actions; Limits of Scope of Arbitrator’s Authority
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND EARTHLINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and EarthLink agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void and all disputes will be heard by a court.
17.10 Future Changes to Agreement to Arbitrate
Notwithstanding any provision in this Agreement to the contrary, if EarthLink makes any future change to this arbitration provision (other than a change to the Notice Address) during the term of your subscription with EarthLink, you may reject any such change by sending us written notice to the Notice Address postmarked within 30 days of the date of the change. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language in this Section 17 of this Version dated June 26, 2017.
17.11 Notice to California Residents
California residents are entitled to the following information:
The Services are provided by EarthLink, LLC, 1439 Peachtree Street NE, Atlanta, Georgia 30309.
Charges may vary depending on the type of Service.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834 or by telephone at 800-952-5210.
17.12 Survival
This Section 17 will survive the termination of your Services with EarthLink.
18. REVISIONS TO THIS AGREEMENT
EarthLink may revise, amend, or modify this Agreement for any reason by posting the revised version of this Agreement on the EarthLink Website located at https://www.earthlink.net/about/policies/webhosting.faces.
The revised version will be effective on the date that it is posted as stated at the end of the revised version. The material changes to this Agreement will be noted in endnotes of the revised version.
Your continued use of the Services after the date of the revised version constitutes your acceptance of all of the revisions. If you do not agree to the revisions in the revised version, your sole and exclusive remedy will be to terminate your account and use of the Services.
19. MISCELLANEOUS
You may not assign your rights or delegate any of your duties under this Agreement without the prior written consent of EarthLink, and any attempted assignment or delegation without such consent will be void. If one or more provisions of this Agreement are held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired thereby. The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration provision in Section 17; if that prohibition is found to be unenforceable, the entire DISPUTE RESOLUTION BY BINDING ARBITRATION provision (but only the DISPUTE RESOLUTION BY BINDING ARBITRATION provision) will be null and void and the dispute will be heard by a court. EarthLink may amend or replace such unenforceable provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of EarthLink as reflected in the original provision. Nothing in this Agreement or in the understanding of the parties confers upon the parties the status of agency, partnership, or other form of joint enterprise between the parties. EarthLink may subcontract any work, obligations or other performance required of EarthLink under this Agreement without your consent. EarthLink will not be liable for delays, damages or failures in performance because of causes beyond its reasonable control, including, but not limited to, acts of a government in its sovereign capacity, acts of war, terrorism, acts of a public enemy, fires, earthquakes, acts of God, labor disputes, strikes, work slow-downs or other labor-related activity.
Effective Date: June 20, 2018
The following endnote summarizes the material revisions made in this June 20, 2018 version of this Agreement compared to the previous version of this Agreement dated September 30, 2017.
1 OpenSRS terms and conditions added and incorporated into the Agreement.
CANCELING YOUR EARTHLINK SERVICE
You may cancel your Service only as follows:
- Telephone Cancellation for EarthLink Services: 888-327-8454
Cancellation will be effective at the end of the billing cycle after your notice is received and processed.
The links for more details on EarthLink’s cancellation policies are listed below:
- Cable Internet Service Agreement – Section 8
- Dial-Up Service Agreement* – Section 10
- DSL & Home Phone Agreement – Section 11
- High Speed Internet Agreement** – Section 9
- Specific Warranty and Cancellation Terms for the EarthLink DSL MODEM – Section 10
- Specific Warranty and Cancellation Terms for the EarthLink Freestanding DSL Modem Provided by AT&T – Section 11
- Specific Installation, Warranty and Installation Terms for the HyperLink Equipment – Section 12
Home Networking Agreement – Section 7
Online Backup Agreement – Section 9
Web Hosting Service Agreement – Section 5
*The Dial-Up Service Agreement includes EarthLink Dial Up, PeoplePC Dial Up, and EarthLink and PeoplePC software and tools associated with the Dial-Up Service except that Home Networking and Online Backup have their own Service Agreements.
**The High Speed Internet Agreement includes Residential DSL, Freestanding DSL, HyperLink High Speed and EarthLink and PeoplePC software and tools associated with one of these High Speed services except that Home Networking and Online Backup have their own Service Agreements.
Broadband Network Management Information
EarthLink, LLC (“EarthLink,” “we,” “us,” or “our”) believes that reasonable network management practices are necessary for EarthLink to provide all our EarthLink customers, including broadband access customers, with award winning Internet services. EarthLink uses a variety of tools and methods to manage our network, including managing any network congestion, and promptly addressing security concerns. Our industry standard network management practices help us protect our network and our customers from harmful online activity (like spamming, viruses and phishing) and help ensure compliance with our Service Agreements, Privacy Policy and Acceptable Use Policy (“AUP”), which are available at www.earthlink.net/tcs.
The following includes information regarding the network management practices that EarthLink may employ and the performance characteristics of the Internet services we provide. The information is intended for current and prospective customers of our services. Nothing in this document changes your rights and obligations, or ours, under our terms of service associated with the applicable products, the AUP, or our Privacy Policy. This document and the information contained in it are provided for informational purposes only and may be changed at any time, without notice.
1. Network Management Practices
EarthLink continuously monitors its network with the goal of providing all our customers with full access to all the lawful activities, content, applications and services that our customers seek on the Internet. Like other networks that make up the Internet, EarthLink’s network is a shared network, which means that the transmission links and other network resources used to provide Internet services are shared among EarthLink’s customers, as well as among the various services offered by EarthLink. Temporary congestion may occur when a large number of customers in a concentrated area access the network at the same time or when some customers consume a very large amount of network capacity during busy periods, during peak usage times, or during planned network maintenance. When we find network congestion that may impact our customers’ use of our services, we work to alleviate the congestion by obtaining more capacity to support our customers.
EarthLink does not favor certain websites or Internet applications by blocking or throttling lawful Internet traffic on the basis of content, application, service, user, or use of nonharmful devices on its broadband Internet access services.
In its provision of broadband Internet access services, EarthLink does not directly or indirectly favor some traffic over other traffic in exchange for consideration from a third party or to benefit an affiliate, except to address the needs of emergency communications, law enforcement, public safety, or national security authorities, consistent with or as permitted by applicable law.
EarthLink does not restrict our customers by protocol, application, ports or devices except to protect our network and our customers. EarthLink reserves the right, however, to employ network management practices to prevent congestion and certain harmful or illegal activity including, without limitation, the distribution of viruses or other malicious code (e.g., botnets) or the transfer of child pornography or other unlawful content (e.g., Digital Millennium Copyright Act/DMCA violations).
EarthLink uses various tools and methods to protect the security of our network and, in turn, our customers. We have implemented several network-based security tools designed to identify and block malicious activity. We monitor for unusual login, firewall and other specific malicious network activity on our network. To try to reduce the delivery of spam emails to our customers, we check inbound email against several third-party reputation services. In order to combat distributed Denial of Service (DDoS) attacks, EarthLink employs various practices which may include temporarily blocking certain incoming traffic into our network if we detect malicious activity or traffic volumes that exceed certain baseline metrics, or if the source of the traffic is potentially harmful to our customers or known to be associated with illegal behavior. We may block ports and Internet Protocol addresses and cancel or suspend customer accounts that are used to host malicious websites, send phishers or spam, launch malicious attacks, or attempt to steal customer information. In order to maintain the integrity of our network and our security programs, we do not disclose the specific details about our security tools and methods. EarthLink reserves the right both to modify these practices, as well as to employ other reasonable network management practices in its discretion and in accordance with law as may be necessary and effective to enable the optimum operation of its network to deliver its services.
In addition, we offer our customers various security tools for the customers’ own use. Information on these security tools is available at www.earthlink.net/security-and-tools/.
2. Third Party Network Practices
In order to provide high speed Internet access service to our customers, we use the Internet access services of various third parties. We work with these third parties in an effort to provide our customers with robust services. These third parties may have network management practices of their own that differ from EarthLink’s practices. If you have any questions or would like information about the network management practices of any third party that helps EarthLink provide high speed Internet access to you, please contact us or go to the third party websites listed in Section 3 below. To contact EarthLink Customer Service via telephone or live chat go to www.earthlink.net/contact/.
3. Performance Characteristics
EarthLink offers its customers many mass market Internet access service options, each of which may have a different service capability speed. EarthLink services and plans range from speed tiers of up to 3 megabits per second (“Mbps”) to up to 1 gigabit per second (“Gbps”). But not all speed tiers are available in every geographic areas. Customers should call 866-383-3080 to check availability. Like all other ISPs, EarthLink advertises its speeds as “up to” a specific level based on the tier of service to which a customer subscribes. The “actual” speed a customer experiences may vary based on a number of factors and conditions. As described above, EarthLink provides high speed Internet access service, in part, by using the DSL and fiber Internet access services of various third parties. The performance of EarthLink’s high-speed Internet access services, including the speed and latency of these services, depends on the performance of these third party networks and on many factors outside the control of EarthLink and its third party providers. Such factors may include the quality of your home network and inside wiring, the type of connection between a customer’s Internet connected device and modem, the number and types of devices being used, and simultaneous usage by multiple users. Consequently, EarthLink does not guarantee the performance of your service on an end-to-end basis. For more information on service speed or to test the speed of your high speed Internet access service go to support.earthlink.net/articles/dsl/using-a-speed-test-tool.php
Information on the network management practices and performance characteristics of our third party Internet access service providers is available on their websites:
- AT&T: www.att.com/broadbandinfo
- CenturyLink: www.centurylink.com/Pages/AboutUs/Legal/InternetServiceManagement/
- MegaPath: www.megapath.com/megapath/assets/File/PDF/Legal/MP_Network-Management-Disclosure.pdf
- Time Warner Cable: help.twcable.com/description_of_network_management_practices.html
- Verizon: www22.verizon.com/terms/networkmanagementguide/
In addition, the Federal Communications Commission (“FCC”) has released studies and reports on the performance of certain nationwide residential DSL, cable, fiber and satellite broadband services in the United States, including most of the third parties that help EarthLink provide high speed Internet access service. The studies examined and reported on the service offerings of the largest DSL, cable, fiber and satellite broadband providers using automated, direct measurements of broadband service performance delivered to the homes of thousands of volunteers. For more information on the FCC studies and reports and the most recent performance data go to www.fcc.gov/measuring-broadband-america.
4. Commercial Terms
In general, EarthLink does not place usage limits on our high-speed Internet access services. However, certain third-party cable Internet access service providers that EarthLink uses may limit the amount of data that customers can upload or download per month. More information on these limits can be found in EarthLink’s Internet Service Agreement, which can be found at www.earthlink.net/tcs/.
For information on all our high-speed products and services, including pricing and available speeds, please go to www.earthlink.net/. Please note our high-speed product and service offerings vary by region, may change over time, and may be subject to limited time promotional rates and conditions. Our high-speed products and services are governed by our policies and agreements, including our Privacy Policy, which can be found at www.earthlink.net/tcs/.
To contact EarthLink with any questions or concerns about its network management practices or any other issues please call us at 888-327-8454.
Dated: February 1, 2021
EARTHLINK AUTOMATIC PAYMENTS AUTHORIZATION
AUTHORIZATION
By entering my password and clicking on “Confirm” at the bottom of this page, I authorize EarthLink, LLC (“EarthLink“) to initiate electronic recurring automated clearing house debit entries, debit or credit card payments (“Payment Method“) for the monthly Internet access fees and any other monthly or ancillary charges or taxes associated with my EarthLink account from my designated Payment Method in accordance with this agreement (“Automatic Payments Authorization”). I further authorize EarthLink to process any refund or other credit to me to my designated Payment Method. I understand that EarthLink will continue to electronically deduct or charge my designated Payment Method each month unless I cancel my authorization at least three (3) business days before the next scheduled payment date, as further described in the Revoking My Automatic Payments Authorization below.
PAYMENT DUE DATE
I understand that EarthLink will initiate the electronic debit or credit charge each month on the payment due date of my EarthLink account as shown on my monthly billing statement. The amount debited or charged will be the then-current balance on my account.
I ACKNOWLEDGE THAT EARTHLINK SHALL BEAR NO LIABILITY OR RESPONSIBILITY FOR ANY LOSSES OF ANY KIND THAT I MAY INCUR AS A RESULT OF A PAYMENT MADE ON ITEMS INCORRECTLY BILLED OR FOR ANY DELAY IN THE ACTUAL DATE ON WHICH MY ACCOUNT IS DEBITED OR CHARGED.
PAYMENT METHOD INFORMATION
I understand that I am responsible for providing EarthLink with valid and accurate Payment Method information. I agree to notify EarthLink of any change to my Payment Method. I understand that failure to do so may result in denied credit or debit payments, and cancellation by EarthLink of my Automatic Payments Authorization.
UNAVAILABILITY OR INSUFFICIENT FUNDS
If a payment is not honored or is returned for any reason, including for insufficient funds, I understand that EarthLink may terminate my Automatic Payments Authorization and I will be responsible for making alternative payment arrangements. EarthLink is not liable for any fees assessed by my bank or card issuer in connection with my use of my designated Payment Method (such as an insufficient funds, over-limit or overdraft fees). I understand that I am still responsible for the timely payment of the related invoice, any fees applied by my bank or card issuer, and any returned item fees charged by EarthLink.
REVOKING MY AUTOMATIC PAYMENTS AUTHORIZATION
I acknowledge that this Automatic Payments Authorization for recurring electronic payments will remain in full force and effect until I notify EarthLink that I want to revoke this authorization by (i) changing my billing method under “My Account” at myaccount.earthlink.net, or (ii) mailing a written statement expressly revoking this authorization to EarthLink Customer Service, 980 Hammond Drive NE Suite 400, Atlanta, Georgia 30328. I understand that EarthLink requires at least three (3) business days before the scheduled payment due date shown on my monthly billing statement for the month in which my request is made to discontinue my Automatic Payments Authorization. I acknowledge that if my cancellation request is submitted after this time, the cancellation may not take effect until the following billing cycle for my monthly billing statement.
WHAT HAPPENS AFTER REVOCATION OR CANCELLATION
Upon the revocation or cancellation of my Automatic Payments Authorization, my bill payment method will automatically revert to “Pay by Check” unless I specify an alternative bill payment method under “My Account” at myaccount.earthlink.net. If I allow my bill payment method to revert to “Pay by Check,” I understand that EarthLink will charge a processing fee each time I pay my monthly billing invoice. In order to avoid this processing fee, I must select an alternate bill payment method under “My Account” before the end of the billing cycle associated with the revocation or cancellation of my Automatic Payments Authorization.
Note to you from EarthLink:
It is recommended that you print a copy of this Automatic Payments Authorization and maintain it for your records. Earthlink reserves the right to change these terms or terminate this Automatic Payments Authorization at any time. These terms do not in any way terminate, amend or modify other terms, agreements or policies that apply to your EarthLink account or any EarthLink services you receive or other agreements you may have with EarthLink.
Do Not Call Policy
As part of its commitment to comply with federal and state laws and regulations, EarthLink, LLC (“EarthLink”) instituted the following Do Not Call Policy which applies to the consumer Internet access and related services offered by EarthLink under both the EarthLink and PeoplePC brands:
- EarthLink maintains an internal Do Not Call list (“EarthLink Do Not Call List”) that includes the telephone numbers of customers and potential customers who have directly requested to EarthLink, or its telemarketing vendors, that they not receive telephone sales calls from EarthLink. EarthLink has procedures to prevent telephone sales calls for EarthLink consumer products or services from being made by or on behalf of EarthLink to telephone numbers on the EarthLink Do Not Call List.
- To have your residential telephone number placed on the EarthLink Do Not Call List, you may call EarthLink Customer Support at 888-327-8454 or mail your request to the EarthLink Do Not Call Administrator / George Vetrano, EarthLink, LLC, 1439 Peachtree St. NE, Atlanta, GA 30309.
- Please include your name and the ten digit telephone number you want included on the EarthLink Do Not Call List. If you have multiple telephone numbers, please tell us all the telephone numbers that you want placed on the EarthLink Do Not Call List. If your information changes, please notify us of the new name and telephone number(s).
- In some cases it may take up to 10 days, but in no case longer than 30 days, from our receipt of your request for your telephone number(s) to be added to the EarthLink Do Not Call List. This record will be retained for five (5) years unless you ask to be removed from the EarthLink Do Not Call List. To prevent EarthLink telephone sales calls after five years, you will need to submit a new request to EarthLink.
- The Federal Trade Commission offers a free service to consumers that allows them to place their residential telephone number(s) on the National Do Not Call Registry. You may add your residential telephone number(s) to this list either by calling 888-382-1222 or through the internet at www.donotcall.gov. Under the federal Do Not Call Rules, telephone sales calls to a consumer with whom EarthLink has an established business relationship are permitted unless the consumer has asked to be included on the EarthLink Do Not Call List.
- EarthLink trains its employees and agents whose duties involve placing telephone sales calls to comply with the provisions of the Telephone Consumer Protection Act of 1991, the FTC Telephone Sales Rules, applicable state regulations, the use of the EarthLink Do Not Call List and this EarthLink Do Not Call Policy in performing their duties.
- The EarthLink Do Not Call List restricts telephone sales calls from EarthLink only. EarthLink may continue to contact its customers by telephone for non-solicitation purposes including, but not limited to, service-related issues, surveys, billing, and other non-sales topics.
Version: 9-30-2017
EARTHLINK LOCAL DIGITAL MARKETING, WEB HOSTING AND DOMAIN NAME MANAGEMENT SERVICE AGREEMENT
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
READ THIS AGREEMENT CAREFULLY BEFORE USING ANY OF THE SERVICES LISTED BELOW.
- AGREEMENT
This Service Agreement (“Agreement”) is between EarthLink, LLC and its related entities (“EarthLink”) and you and applies to all the products and services listed and available on the “Website & Marketing” pages of www.earthlink.net or on www.earthlinklocal.com, and all subpages (collectively, the “Services”; each a “Service”).
This Agreement consists of the terms and conditions below, as well as the specific terms of your billing plan for the Service(s) to which you subscribe and the Privacy Policy, which can be found at www.earthlink.net/privacy-policy/ as such may be updated from time to time (collectively, the “Terms of Service”) and are incorporated herein by this reference. Certain provisions in this Agreement may not apply to you depending on the specific Services purchased and/or your particular billing plan arrangement.
By establishing an account for the Services or using the Services, you agree to be bound by this Agreement and to use the Services in compliance with the Terms of Service and all applicable federal, state, and local laws, rules and regulations. Your signature on the work order presented upon purchase or installation of Services, your use of Services, and/or any other form of signature or action indicating intention to use (e.g., online acceptance, e-signature or breaking the seal on the box of a self-installation kit) are evidence of your agreement to this Service Agreement.
EarthLink may change its prices, fees, the Services, and/or the Terms of Service at any time, with or without prior notice, except as expressly provided in the Terms of Service. Your continued use of the Services after notice of the change shall be considered your acknowledgement and acceptance of the changes, and the most recent version of this Agreement controls your relationship with EarthLink and EarthLink’s provision of Services to you. The current version of the Service Agreement and all incorporated documents may be found at www.earthlink.net. You may not modify this Services Agreement, the Terms of Service by making any typed, handwritten, or any other changes to it for any purpose. This is a binding legal document. If a portion of the Services is terminated, or any aspect of it is changed, any remaining Service or replacement Service will continue to be governed by this Services Agreement and the Terms of Service incorporated herein.
- TERM OF THIS AGREEMENT
The effective date of this Agreement is the date on which you subscribed to the Services. This Agreement continues until the later date of termination of your Services. Sections 6, 9, 10, 12, 14, 15, 16 and 17 of this Agreement will survive the termination of this Agreement.
- SERVICES NOT INTENDED FOR USE BY COVERED ENTITIES
Unless expressly set forth in the description of the Services, the Services are not intended for use by covered entities or business associates to create, access, transmit, or maintain protected health information that is subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). You agree that you have reviewed the descriptions of the Services and understand the intended use of the Services that you are purchasing. You also agree that unless a Service description expressly states that the Service is “HIPAA Compliant,” you will not use such Service to create, access, transmit or maintain any protected health information. Any violation of this Section 3 is your sole responsibility. EarthLink and its affiliates, subsidiaries and licensors will have no liability with respect to your violation of this Section 3.
- SUBSCRIPTION INFORMATION
To order and receive any of the Services, you acknowledge that you are 18 years of age or older and either (i) you have legal authority to enter into this Agreement or (ii) represent a corporation, partnership or other legal entity duly formed (and incorporated where applicable) in good standing and you have the legal authority and power to enter into this Agreement on behalf of such entity. You must provide EarthLink with a valid credit or debit card or other EarthLink approved payment methods for the Services and your billing address. You represent that all information you provided during the subscription process is accurate and complete and that you will update such information with EarthLink should any of it change.
EarthLink reserves the right to verify the accuracy of the information you submit in connection with your subscription to the Services and you consent to such verification. EarthLink also reserves the right to validate the payment method information you provide at subscription and account updates, including attempting up to a $1.00 authorization to your credit or debit card which is not actually billed. To understand how EarthLink handles and protects your personal information, please see the Privacy Policy.
EarthLink will send you a welcome email as written confirmation of your order. EarthLink may accept or reject any potential subscriber to the Services in its sole discretion.
- BILLING AND PAYMENT
You agree to pay (i) the recurring monthly fees in your billing plan due in advance of the month incurred or the one-time prepaid fee for the fixed period set forth in your prepaid billing plan, whichever is applicable; (ii) any applicable set-up or up-front Service fees; and (iii) any applicable method of payment fees. Also, you will be responsible for paying all taxes, surcharges, and fees required by any applicable government entity including taxes in connection with any purchases made from your website, if applicable. All payments will be made in U.S. dollars.
You must provide accurate billing information including legal name, address, telephone number, and credit or debit card number and expiration date. You agree to report all changes to this information promptly to EarthLink. Charges may be billed on or after your billing cycle date to your method of payment on file each month for the Services, including any additional charges incurred (e.g. usage, taxes and fees). EarthLink is not responsible for any fees resulting from charges billed by EarthLink including, but not limited to, overdrawn accounts or exceeding credit card limits.
For monthly subscription billing plans, you will be able to use the Services for any consecutive monthly period that has been paid in advance as described in the acceptance materials that you received as part of you sales transaction or on your order confirmation. For example, if your billing cycle begins on the sixth day of the month, then your payment due date (i.e. the date that the amount of your full monthly Service fee, including any and all applicable taxes, must be received by EarthLink) will be on the fifth day of the next month and of each month thereafter.
If you provided EarthLink with a valid credit or debit card, you agree to maintain valid and current credit or debit card information with EarthLink at all times. If you authorized EarthLink to automatically deduct (“ACH Debit”) your monthly Service fees and any other charges, fees, or taxes billed to you, from your checking or savings bank account, then you hereby reaffirm your agreement to the Recurring Automatic Bank Draft Authorization Agreement. You acknowledge and agree that you authorize EarthLink and that EarthLink does not need to obtain any additional authorization from you for any recurring payments or automatic billing options. In addition, if your credit or debit card company provides updated credit or debit card information to EarthLink, you acknowledge that EarthLink does not need to obtain authorization from you for EarthLink to use such information to update your credit or debit card. You have the right to revoke the recurring automatic payment arrangement with EarthLink at any time. Any revocation of your authorization to pay the EarthLink bill through an automatic payment arrangement will not take effect until after receipt by EarthLink, and will result in the discontinuance of automatic bill payment(s). After cancelation of automatic payment bill arrangement, you will be responsible for taking appropriate action each month to pay the EarthLink bill.
If payment by check has been accepted by EarthLink, then payments by check must be received by EarthLink by the due date listed in your monthly paper invoice. EarthLink will charge a processing fee each time you pay your monthly billing invoice by check. When you pay your fees by check, you also authorize EarthLink to electronically process your payment. If your check is processed electronically, your checking account may be debited on the same day that EarthLink receives your check and neither your check nor a copy of your check will be included with your checking account statement. EarthLink will charge a fee for returned checks or returned bank drafts from your financial institution.
EarthLink will email an e-invoice to your primary EarthLink email address selected by or assigned to you during the subscription process (“Contact Email Address”) each month or if you designated a different billing email address, EarthLink will email the e-invoice to such billing email address each month. You may request through https://myaccount.earthlink.net/cam/billing_info.jsp or by calling EarthLink Customer Service that EarthLink mail a paper invoice to your billing mailing address each month. EarthLink will charge your account a fee for each paper invoice. If you elect to have EarthLink mail you your monthly invoice, you may request that EarthLink also email your monthly invoice your Contact Email Address or if you designated a different billing email address, to such billing email address. There is no charge for e-invoices.
Delinquent accounts may be suspended or canceled at EarthLink’s sole discretion; however charges will continue to accrue until the account is canceled. If you pay your monthly Service fee to a third party provider, your account also may be suspended for non-payment if your account is delinquent. Your account will be automatically deactivated if you put a stop payment on your account with your financial institution in connection with the payment of your monthly bill.
If you have a prepaid billing plan, EarthLink will automatically renew your prepaid billing plan on the prepaid billing plan anniversary date unless your Service is canceled or you change to the monthly billing plan. If you have the monthly billing plan, EarthLink will charge you the monthly fee each month until your Service is canceled or you change to the prepaid billing plan.
All charges are considered valid unless disputed in writing within thirty (30) days of the billing date and mailed to:
EarthLink, LLC
Customer Service
1439 Peachtree Street NE
Atlanta, Georgia 30309
Adjustments will not be made for charges that are disputed more than thirty (30) days after the billing date.
Upgrades to higher tiered Services or Service plans (e.g. from Design Your Own Services to any of the EarthLink Local Digital Marketing Solutions Service plans) will not incur any additional costs for upgrading, except for the difference in the monthly fees associated with the selected Service plan. Upgrades to any of the EarthLink Local Digital Marketing Solutions Service plans without any 12 or 24 month service term (a “No Term Plan”) will incur additional costs. The full upfront cost will be due on the day you upgrade to a No Term Plan for any of the EarthLink Local Digital Marketing Solutions Services. If you downgrade to a lower tiered Service or change your Service plan prior to the end of your 12 or 24 month term, you may be charged the applicable early termination fee. Any such upgrade or downgrade to a new Service or Service plan will take effect immediately and the new monthly fee will take effect as of the date of such change.
EarthLink reserves the right (i) to change the fees associated with your Services and institute new fees upon email notice at least 30 days prior to the effective date of such new monthly fee to your Contact Email Address and (ii) to change the fees associated with your account upon email notice at least 30 days prior to the effective date of such new fee to your Contact Email Address or your billing email address if different from your Contact Email address.
EarthLink may use various means to recover monies due. If EarthLink retains a collection agency or takes legal action to collect monies due on your account, you agree to pay all costs and expenses of collection incurred by EarthLink, which may include reasonable attorney’s fees and collection agency fees which may be based on a percentage of the amount owed, up to a maximum of 25%, where permitted by applicable law.
- CANCELLATION AND TERMINATION
For specific cancellation information pertaining to your Services, please review the welcome email you receive as confirmation of your Services order. You may request cancellation of your Services as follows:
| For Design Your Own & Professional Design Services | Local Digital Marketing Solutions Services |
| Telephone Cancellation: EarthLink toll-free number at 800-955-0186.
|
Telephone Cancellation: EarthLink toll-free number at 844-356-5249.
|
EarthLink does NOT accept cancellations by any method other than by telephone.
EarthLink will issue a confirmation number to you by email as proof of cancellation of your Services. Accounts are set to close at the end of the current billing period. If you cancel by one of the prescribed methods listed above and are mistakenly billed for your Services after the end of the billing period, EarthLink will refund any erroneous charges upon proof of such cancellation.
For Services with a monthly term commitment (e.g. 12 or 24 months), if you cancel prior to completing the term commitment, EarthLink will bill you for the remaining unpaid monthly payments. After your term commitment is completed and fully paid, you may cancel at any time and EarthLink will only bill you up to the end of the current month.
Except as described in this Agreement, EarthLink does not grant refunds or credits for any prior use, including partial use, of the Service during the last month of cancellation, and EarthLink does not issue pro rata refunds for fees paid in advance. EarthLink will provide you with a full refund if you cancel any of the Web Hosting Services within the first thirty (30) days of your subscription.
If EarthLink waived the registration fee of your domain name and you cancel the Services prior to the 90th day after your account billing start date or whichever start date is set forth in your billing plan, then EarthLink may charge you for the registration fee for your domain name.
Upon any termination by you, EarthLink will permit you to download or otherwise copy electronic materials, data, and files comprising your website, as well as any emails residing on EarthLink’s servers until the end of the current billing cycle, owned by you. However, you may request immediate removal of such information. EarthLink will try to satisfy your request but will not be under an obligation to do so. EarthLink will not be liable for such deleted electronic materials, data, files or emails. EarthLink reserves the right to retain certain technical information about your website such as logs and statistics for a period of time as needed for technical and legal reasons.
EarthLink may terminate your account for the Services at any time for any reason, including, without limitation, if (i) your account is delinquent because charges on your method of payment were refused for any reason, (ii) you failed to make payment when due or you did not provide EarthLink with your credit or debit card’s expiration date or the expiration date of any other method of payment before the existing expiration date; (iii) EarthLink, in its sole discretion, believes you have breached this Agreement or any other EarthLink agreements or policies; or (iv) your use of the Services are prohibited by law. A termination notice will be sent to you via (i) Contact Email Address or (ii) U.S. Mail to the billing address for your EarthLink account. Accounts are set to close at the end of the current billing period. Upon termination by EarthLink, under its sole discretion, EarthLink may immediately remove your website, including all of your materials, data, files and emails from EarthLink’s servers and you will have no right to copy or download such information.
Additional charges, terms, and/or restrictions may apply if you cancel one or more of your Services with EarthLink, and additional charges, terms, and/or restrictions may apply if you cancel one or more of any Services that form part of a Service package or bundle. If you cancel your EarthLink account or if your EarthLink account becomes inactive for any reason, such as lack of timely payment or abuse, all your Services will be canceled. If your account is canceled by you or terminated by EarthLink, it cannot be reactivated.
- YOUR ACCOUNT, PASSWORD, AND SECURITY
Upon registration, you will receive a username, a password, and other account information. You are responsible for (i) maintaining the confidentiality of both your username, password and other account information, and (ii) the use of your Services by any person who uses your username and password to access the Services, whether or not you specifically authorize such person’s use. You must notify EarthLink immediately upon discovering any unauthorized use of your Services or other breaches of security. Usernames, passwords, email addresses and IP addresses are EarthLink’s property and EarthLink may alter or replace them at any time.
You are solely responsible for the computer and software necessary to use the Services including responsibility for (i) maintaining the security of your computer and data, including protection of your username and password, (ii) the management of your information on your website including back up and restoration of your data, (iii) the encryption of data, and (iii) back-up and restoration of your computer and data. EarthLink recommends that you use anti-virus, anti-spyware and firewall software including appropriately updating such software.
- MONITORING THE SERVICES
EarthLink has no obligation to monitor the Services but may do so to (i) comply with laws, regulations, or governmental or legal requests; (ii) protect the overall integrity of the Services (including the EarthLink network); (iii) operate the technical aspects of the Services in a proper, effective, and reasonable manner; (iv) protect itself, its employees, or others as described in the Privacy Policy; and (v) to enforce or prevent breaches of this Agreement or other EarthLink agreements or policies.
EarthLink will only disclose information regarding your use of your Services in accordance with the Privacy Policy. EarthLink may immediately remove your material or information from EarthLink’s servers, in whole or in part, if EarthLink reasonably believes it infringes another’s property rights or violates other EarthLink agreements or policies, or any laws or regulations.
EarthLink will use commercially reasonable efforts to schedule any maintenance outages in a way that minimizes the impact on subscribers; however, EarthLink cannot guarantee that your Services will not be interrupted and cannot always provide advance notice of such outages.
- DISCLAIMERS AND LIMITATIONS OF LIABILITY
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EARTHLINK AND ITS SUPPLIERS AND VENDORS DO NOT WARRANT THAT (I) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES, OR OTHER HARMFUL COMPONENTS OR (II) THE ACCURACY, SPELLING OR GRAMMAR OF ANY OF THE CONTENT ON YOUR WEBSITE. EARTHLINK AND ITS SUPPLIERS AND VENDORS MAKE NO EXPRESS WARRANTIES REGARDING THE SERVICES AND WAIVE ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, PRODUCT, EQUIPMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EARTHLINK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS, SUPPLIERS AND VENDORS (COLLECTIVELY “EARTHLINK PARTIES”) WILL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS IN CONNECTION WITH THE SERVICES RESULTING FROM: (I) YOUR WEBSITE (INCLUDING ALL CONTENT AND ANY END USERS’ USE OF YOUR WEBSITE; (II) OTHER PARTIES ACCESSING YOUR DEVICE; (III) SECURITY BREACHES; (IV) EAVESDROPPING; DENIAL OF SERVICE ATTACKS; INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING THE SERVICE; (V) INTERRUPTIONS (INCLUDING DUE TO MAINTENANCE) OF THE SERVICES; (VI) YOUR RELIANCE ON OR USE OR MISUSE OF THE SERVICES; (VII) THE MISTAKES, OMISSION, INTERRUPTIONS, DELETION OF FILES OR DATA (INCLUDING PERSONALLY-IDENTIFIABLE INFORMATION), ERRORS OR DEFECTS, DELAYS OR ERRORS IN OPERATION, TRANSMISSIONS, SERVICE INTERRUPTIONS, OR ANY FAILURE OF PERFORMANCE OF THE SERVICES; (VIII) INABILITY TO ACCESS THE SERVICES DUE TO CONNECTIONS, INTERNET ROUTING, HACKING, SPAMMING OR ANY OTHER CIRCUMSTANCE OUTSIDE THE CONTROL OF THE EARTHLINK PARTIES; OR (IX) THE USE OF THE SERVICES BY YOU OR A THIRD PARTY THAT INFRINGES A THIRD PARTY’S COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY, OR OTHER INTELLECTUAL PROPERTY RIGHTS, PROPRIETARY RIGHTS OR CONTRACTUAL RIGHTS. THE EARTHLINK PARTIES WILL NOT BE OBLIGATED TO COMPENSATE YOU FOR ANY DOWNTIME OF YOUR WEBSITE, WHETHER CAUSED BY YOU OR AN EARTHLINK PARTY.
THE EARTHLINK PARTIES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE FROM YOUR FAILURE TO COMPLY WITH THESE SECURITY OBLIGATIONS. YOU ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL THE EARTHLINK PARTIES BE LIABLE, IN ANY WAY, FOR ANY ACTS OR OMISSIONS BY YOU, INCLUDING ANY DAMAGES OF ANY KIND INCURRED AS A RESULT OF SUCH ACTS OR OMISSIONS.
THE FOREGOING LIMITATIONS APPLY TO THE ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF THE EARTHLINK PARTIES WHICH, BUT FOR THIS PROVISION, WOULD GIVE RISE TO THE CAUSE OF ACTION AGAINST ANY EARTHLINK PARTY IN CONTRACT, TORT, OR ANY OTHER LEGAL DOCTRINE. YOUR EXCLUSIVE AND ONLY REMEDIES UNDER THIS AGREEMENT ARE AS EXPRESSLY SET FORTH IN THIS AGREEMENT.
THE CUMULATIVE LIABILITY OF ANY EARTHLINK PARTY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING THE THREE MONTHS IMMEDIATELY PRECEDING A CLAIM.
YOU MAY HAVE OTHER RIGHTS UNDER CERTAIN LAWS IN CERTAIN STATES WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
- INDEMNIFICATION
You agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages including, but not limited to, direct, indirect and consequential damages, attorney’s fees and expenses that an EarthLink Party may sustain or incur by reason of your use or misuse of the Services or the use or misuse of the Services by anyone else through your account including, but not limited to, use or misuse of the Services (i) in violation of applicable laws or regulations or the terms of this Agreement or any other EarthLink agreement or policy; (ii) in connection with any claims for infringement of any intellectual property rights arising from or in connection with such use or misuse; or (iii) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible property (including data).
- GENERAL LICENSE AND USE OF THE SERVICES
The names of EarthLink, EarthLink Business, the Services and other EarthLink products and services, and their related logos, are trademarks of EarthLink (“EarthLink Marks”). Except for the “powered by EarthLink” logo on the bottom of the pages of your website hosted by EarthLink, if applicable, you agree not use any EarthLink Marks on your website or anywhere without the prior written permission of EarthLink.
Except as expressly granted herein, nothing in this Agreement grants to or confers in you any license or right of ownership. You will not reproduce, copy or publicly display, or permit anyone else to reproduce, copy or publicly display, any of the tools (“Tools”) or Server-Ready EarthLink Digital Content, defined in Section 18.2, found on the EarthLink’s online control center that you can access after you log into control.earthlink.net (“Control Center”), except pursuant to reasonable backup procedures, or for use in your website pursuant to this Agreement, nor create or attempt to create, or permit others to create or attempt to create, by disassembling, reverse engineering, decompiling or otherwise, the source programs or any part thereof from the object program or from other information (whether oral, written, tangible or intangible) made available to you under this Agreement. This license will automatically terminate upon the termination of this Agreement or cancellation of Services.
You agree to use the Services only for lawful purposes. You are solely responsible for the content, materials, files, data and links on your website, including, without limitation Additional Content on Your Website, as defined below. You will not use the network resources of EarthLink to impersonate another person or misrepresent authorization to act on behalf of others or EarthLink. Any emails sent in connection with your Services must correctly identify the sender. Violations of any of these terms may result in termination of your use of the Services with or without notice.
- ELECTRONIC COMMUNICATIONS AND PHONE COMMUNICATIONS
12.1 Electronic Communications
You consent to receive notices, documents, disclosures and other communications from EarthLink about your account or the Service (“Communications”) in an electronic format to your Contact Email Address and agree that the Communications provided to you by EarthLink electronically will be deemed a writing. If you do not want to receive Communications from EarthLink electronically or if you withdraw your consent to receive such Communications electronically, then you must stop using the Service. The withdrawal of your consent will not affect the legal validity and enforceability of any electronic Communications provided or business transacted between EarthLink and you prior to the time you withdraw your consent.
12.2 Phone Calling and Texting
In addition, you hereby agree that your use of any Service constitutes your express written consent to receive automated and manually dialed calls, text messages and pre-recorded messages at the phone number(s) that you provide EarthLink in connection with your subscription to or use of the Service(s). Consent to receiving autodialed calls, text messages, and/or pre-recorded messages from EarthLink is not required to purchase products or services from EarthLink.
12.3 Changing Your Contact Preferences
You may exercise your option not to receive any marketing communications from and/or automated or manually dialed calls, text messages and pre-recorded messages from EarthLink by going directly to https://myaccount.earthlink.net/cam/contactinfo.jsp or calling EarthLink customer service. You also may text STOP in response to any text message from EarthLink to stop receiving text messages from EarthLink.
- CUSTOMER AND TECHNICAL SUPPORT
Your customer support contact may vary depending on the Service(s) you purchased. Please see below for customer and technical support contact information.
| For Design Your Own & Professional Design Services | Local Digital Marketing Solutions Services |
| For online customer support, log in to the Control Center or use live chat http://support.earthlink.net/chat.
For telephone support call 800-955-0186. |
For telephone support call 844-356-5249. |
For specific billing questions, login to “my account” at https://myaccount.earthlink.net/cam/whlogin.jsp.
EarthLink provides technical support in connection with the features and Tools available for any EarthLink Web Hosting Service.
- GOVERNING LAW
This Agreement is governed by Georgia law without regard to conflict of law provisions.
- DISPUTE RESOLUTION BY BINDING ARBITRATION (INCLUDING IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS)
15.1 Summary
Most subscriber concerns can be resolved by calling EarthLink’s customer service for support. If EarthLink is unable to resolve your complaint to your satisfaction (or if EarthLink has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed $75,000, EarthLink will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys’ fees from EarthLink to at least the same extent as you would be in court.
In addition, under certain circumstances (as explained below), EarthLink will pay you more than the amount of the arbitrator’s award and will pay your attorney (if any) his or her reasonable attorneys’ fees if the arbitrator awards you an amount that is greater than what EarthLink has offered you to settle the dispute.
15.2 Agreement to Arbitrate
EarthLink and you agree to resolve all disputes and claims between us through binding arbitration by the American Arbitration Association (“AAA”). This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
- Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
- Claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);
- Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
- Claims that may arise after the termination of this Agreement.
References to “EarthLink,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Services under this Agreement or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court rather than by arbitration if the claim qualifies for small claims court in a location where jurisdiction and venue over EarthLink and you is proper. This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
You agree that, by entering into this Agreement, you and EarthLink are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision.
15.3 Informal Dispute Resolution Prior to Arbitration
15.3(1) Notice of Dispute
A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). A Notice to EarthLink should be addressed to: EarthLink, LLC, 1439 Peachtree Street NE, Atlanta, GA 30309, Attn: Legal Department (Arbitration) (“Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). A Notice to you will be addressed to the billing address that EarthLink has on file for you.
15.3(2) Settlement Proposals
The amount of any settlement offer made by EarthLink or you will not be disclosed to the arbitrator in any arbitration between us until after the arbitrator determines the amount, if any, to which you or EarthLink is entitled.
15.3(3) Failure to Reach Resolution
If EarthLink and you do not reach an agreement to resolve the claim within 45 days after the Notice is received, you or EarthLink may commence an arbitration proceeding.
15.4 Commencement of Arbitration
You may initiate an arbitration by filing a claim form with the AAA and sending a copy of the claim form to EarthLink at the Notice Address. You can access a claim form and directions for filing at the website for AAA, https://www.adr.org. If EarthLink receives notice at the Notice Address that you have commenced arbitration and paid the filing fee to the AAA, it will promptly reimburse you for your payment of the filing fee by check to your address or by credit to your account unless your claim is for greater than $75,000. (The filing fee currently is $200 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, EarthLink will pay it directly upon receiving a written request from you to the Notice Address.)
15.5 Arbitration Procedures
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the AAA, as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at https://www.adr.org, or by calling the AAA at 800-778-7879. One arbitrator, who is selected under the AAA Rules, will conduct the arbitration. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for a court to decide. Unless EarthLink and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. The right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
15.6 Appeal
If an award issued by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the AAA by a written notice of appeal filed within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the AAA. The AAA will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel will be final and binding, except for any appellate right which exists under the FAA. If an award issued by the arbitrator does not exceed $75,000, any appeal rights from the award will be governed by the FAA.
15.7 Arbitration Fees
Except as otherwise provided for herein, EarthLink will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse EarthLink for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
15.8 Awards and Attorney’s Fees
If the arbitrator issues you an award that is greater than the value of EarthLink’s last written settlement offer made before an arbitrator was selected, or if the arbitrator issues you an award and EarthLink made no settlement offer, then EarthLink will pay you the amount of the award or $2,500 (the “Alternative Payment”), whichever is greater, and pay your attorney, if any, the amount of attorney’s fees incurred, and reimburse any expenses (including expert witness fees and costs) that your attorney, if any, reasonably accrues and documents with specificity for investigating, preparing, and pursuing your claim in arbitration (the “Attorney Fee Award”).
The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney Fee Award at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
The right to attorneys’ fees and expenses discussed in this Section 17.8 supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys’ fees or expenses. Although under some laws EarthLink may have the right to an award of attorney’s fees and expenses if it prevails in an arbitration, EarthLink agrees that it will not seek such an award.
15.9 Waiver of Class Actions; Limits of Scope of Arbitrator’s Authority
The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND EARTHLINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and EarthLink agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void and all disputes will be heard by a court.
15.10 Future Changes to Agreement to Arbitrate
Notwithstanding any provision in this Agreement to the contrary, if EarthLink makes any future change to this arbitration provision (other than a change to the Notice Address) during the term of your subscription with EarthLink, you may reject any such change by sending us written notice to the Notice Address postmarked within 30 days of the date of the change. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language in this Section 17 of this Version dated June 26, 2017.
15.11 Notice to California Residents
California residents are entitled to the following information:
The Services are provided by EarthLink, LLC, 1439 Peachtree Street NE, Atlanta, Georgia 30309.
Charges may vary depending on the type of Service.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834 or by telephone at 800-952-5210.
15.12 Survival
This Section 15 will survive the termination of your Services with EarthLink.
- REVISIONS TO THIS AGREEMENT
EarthLink may revise, amend, or modify this Agreement for any reason by posting the revised version of this Agreement on the EarthLink Website located at tcs.
The revised version will be effective on the date that it is posted as stated at the end of the revised version. The material changes to this Agreement will be noted in endnotes of the revised version.
Your continued use of the Services after the date of the revised version constitutes your acceptance of all of the revisions. If you do not agree to the revisions in the revised version, your sole and exclusive remedy will be to terminate your account and use of the Services.
- MISCELLANEOUS
You may not assign your rights or delegate any of your duties under this Agreement without the prior written consent of EarthLink, and any attempted assignment or delegation without such consent will be void. If one or more provisions of this Agreement are held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired thereby. The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration provision in Section 15; if that prohibition is found to be unenforceable, the entire DISPUTE RESOLUTION BY BINDING ARBITRATION provision (but only the DISPUTE RESOLUTION BY BINDING ARBITRATION provision) will be null and void and the dispute will be heard by a court. EarthLink may amend or replace such unenforceable provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of EarthLink as reflected in the original provision. Nothing in this Agreement or in the understanding of the parties confers upon the parties the status of agency, partnership, or other form of joint enterprise between the parties. EarthLink may subcontract any work, obligations or other performance required of EarthLink under this Agreement without your consent. EarthLink will not be liable for delays, damages or failures in performance because of causes beyond its reasonable control, including, but not limited to, acts of a government in its sovereign capacity, acts of war, terrorism, acts of a public enemy, fires, earthquakes, acts of God, labor disputes, strikes, work slow-downs or other labor-related activity.
- SECTION 18 APPLIES ONLY TO EARTHLINK’S WEB HOSTING & WEB DESIGN SERVICES
18.1 Hosting Your Website
EarthLink will host your website according to the terms of the Service(s) selected by you, provided that you comply with the terms and conditions set forth in this Agreement (“EarthLink’s Web Hosting Services”). EarthLink will provide email boxes, web hosting storage and associated services as specified in the Service(s) plan you selected. EarthLink has the right to remove or reassign the IP addresses of your website. From time to time EarthLink may impose reasonable rules and regulations regarding the use of EarthLink’s Web Hosting Services. EarthLink reserves the right to change or reject any of the features, content or applications of or relating to EarthLink’s Web Hosting Services at any time with or without notice to you.
18.2 Access to Server-Ready EarthLink Digital Content
EarthLink’s Web Hosting Services will provide you with access to materials and data in a “server-ready” condition through the Control Center, that it will not require consultation or any additional manipulation by EarthLink to host your website. Such materials and data may include, but are not limited to, (i) images, photographs, templates, graphics, animations, video, audio, music, sound, text, data, software, trademarks, trade names, logos and other intellectual property as well as “applets”, and “online” or electronic documentation, (ii) supplemental software code and supporting materials as part of the support services for such objects, and (iii) executable scripts known as CGIs or any other web application software that makes a website more interactive (collectively, items (i)-(iii) are referred to as “Server-Ready EarthLink Digital Content”). You may use the Server-Ready EarthLink Digital Content only in conjunction with EarthLink’s Web Hosting Services and in accordance with this Agreement.
EarthLink may, at its option and at any time, reject certain Server-Ready EarthLink Digital Content even after it has been put on one of the EarthLink servers. EarthLink will notify you of its refusal of such Server-Ready EarthLink Digital Content, and provide you with the opportunity to amend or modify such materials to satisfy the server-ready requirements. If you fail to modify such materials, as directed by EarthLink, within a reasonable period of time, your account will be deemed to be terminated.
You may incorporate the Server-Ready EarthLink Digital Content into your own original work, and you may modify and publish the Server-Ready EarthLink Digital Content in your website for viewing purposes as long as you pay for EarthLink’s Web Hosting Services. The Server-Ready EarthLink Digital Content will only function on EarthLink’s servers.
18.3 Specific Terms for EarthLink’s Web Design Services
If you signed up for any of EarthLink’s Web Design Services, EarthLink will send you one or more emails with: (i) a purchase summary; (ii) login link, and login credentials to access the Control Center; and (iii) login link, and login credentials to access the project center (“Project Center”) that includes the website design electronic form (“Website Specification Summary Form”). You will have access to numerous template website designs as well as the Server-Ready EarthLink Digital Content through the Control Center.
An EarthLink website consultant (“EarthLink Website Consultant”) will contact you during business hours to assist you in completing the Website Specification Summary Form. Within five (5) business days after the date that the EarthLink Website Consultant contacts you, you will complete the Website Specification Summary Form including selecting a template website design and uploading the text and images that you want displayed on certain pages in your website. The Control Center includes sample text and images that you may select for display on your website. The EarthLink Website Consultant will design your website (“Created Website”) based on the information you provided in your completed Website Specification Summary Form.
The EarthLink Website Consultant will provide the first draft of the Created Website to you in the website design Tool used and will provide you a link for you to access for review. For thirty (30) days after the first draft of the Created Website is posted, you can work with the EarthLink Website Consultant to make up to three (3) minor changes to the Created Website to finalize it for deployment. The list of minor changes and major changes is located under the Frequently Asked Questions tab in the Project Center. The Created Website will remain in the website design Tool used until you approve it or there is a loss of communication as in the case with a “Limited Website Design” as described in the next paragraph. After launch, the Created website will be published on the EarthLink server. If you want an EarthLink Website Consultant to make additional changes to your website after your website launch, your plan will specify whether you have maintenance time available each month for the duration of your contract. Maintenance minutes are subject to use during their assigned month when generated and are not transferrable. Any unused Maintenance minutes will not roll over to the next month.
In the event that you do not submit a completed Website Specification Summary Form to EarthLink within the five (5) business day period described above, the EarthLink Website Consultant will create a limited design of your website with (i) a template selected by the EarthLink Website Consultant and (ii) text based on information you initially provided to EarthLink when you registered for EarthLink’s Website Design Services (“Limited Website Design”). Upon completion of your Limited Website Design by the EarthLink Website Consultant, the EarthLink Website Consultant will send you an email informing you that the Limited Website Design has been posted in your Project Center for your review. You will have five (5) business days from the date this email was sent to review your Limited Website Design.
If you do not ask for any changes to the Limited Website Design during that five (5) business day period, EarthLink will post the Limited Website Design on your URL provided that you do not have any live site on your domain name’s URL. In the event that you have a site posted on your domain name’s URL, the Limited Website Design will remain in your Project Center for as long as your account remains active.
After your review of such Limited Website Design, you may select a different template if necessary. After the EarthLink Website Consultant receives your feedback regarding your selected template and all the content you want on your website, the EarthLink Website Consultant will rebuild your website. Such rebuilt website will be considered your Created Website. After the new website design is completed, the EarthLink Website Consultant will send you an email informing you that the new website design has been posted in your Project Center for your review. You will use the Created Website or the Limited Website Design, as applicable, as one website displayed at a single IP address.
18.4 License
During the term of this Agreement and upon payment of all fees due and owing to EarthLink, EarthLink hereby grants, and you hereby accept, a nontransferable, revocable, non-sublicensable, and non-exclusive license to use the following pursuant to the terms and conditions set forth herein: (i) the Tools; (ii) the Server-Ready EarthLink Digital Content; (iii) if you signed up for any of EarthLink’s Website Design Services, the content for your website provided by EarthLink’s Website Design Services and any supplemental software code and supporting materials provided as part of the support services for EarthLink’s Website Design Services (collectively, the “Website Design Service Materials”); and (iv) the “powered by EarthLink” logo on the bottom of the pages of your website, if applicable.
Any rights not expressly granted herein will be reserved for EarthLink and its licensors. All source code is specifically excluded from the license granted hereunder. EarthLink and its licensors will, at all times, retain ownership of all right, title and interest to any and all intellectual property rights in all their intellectual property, including but not limited to: (i) any and all EarthLink software used or accessed in conjunction with the Services, including all updates, improvements, modifications and enhancements; (ii) the Tools; (iii) the Server-Ready EarthLink Digital Content; (iv) the Website Design Service Materials, and (v) the “powered by EarthLink” on your website, if applicable.
In addition, you are not permitted to (i) use the Server-Ready EarthLink Digital Content or the Website Design Service Materials in a web page design whereby the Server-Ready EarthLink Digital Content or the Website Design Service Materials is in a format designed or intended for storage or re-use by others; (ii) use or permit the use of the Server-Ready EarthLink Digital Content or the Website Design Service Materials or any part thereof as a trademark or service mark, or claim any proprietary rights of any sort in the Server-Ready EarthLink Digital Content or the Website Design Service Materials or any part thereof; (iii) use the Server-Ready EarthLink Digital Content or the Website Design Service Materials with images of identifiable individuals, products or entities in a manner that suggests their association with or endorsement of any product or service; (iv) translate, reverse engineer, decompile, or disassemble the Server-Ready EarthLink Digital Content or the Website Design Service Materials; or (v) rent, lease, assign, transfer or redistribute the Server-Ready EarthLink Digital Content or the Website Design Service Materials.
18.5 Intellectual Property Warranty
You warrant that you have the right to use the content, materials, files, data, links, trademarks and any other intellectual property displayed on your website that EarthLink did not explicitly provide to you as part of the Server-Ready EarthLink Digital Content or the Website Design Service Materials (“Additional Content on Your Website”). You agree and warrant that the Additional Content on Your Website and the transmission of any data, images or materials from your website will not violate (i) any federal, state, local or foreign laws, rules or regulations, or (ii) the rights of any person, group or entity including the intellectual property rights protected by copyright, trade secret, patent, or other intellectual property laws or regulations. You understand and agree that EarthLink cannot support the Additional Content on Your Website. EarthLink reserves the right to reject any Additional Content on Your Website at any time with or without notice to you.
EarthLink will not be responsible for validating any of the text you display on your website for spelling, grammar or accuracy. EarthLink may be required to disclose information to individuals asserting rights under the Digital Millennium Copyright Act, and you expressly authorize EarthLink to comply with any and all lawful notices, subpoenas, court orders, or warrants without prior notice to you.
18.6 Additional Indemnities
In addition to your indemnification obligations set forth in Section 10, you agree to defend, indemnify and hold the EarthLink Parties harmless from and against all third party claims, demands, suits, actions, judgments, losses, costs, damages (including, but not limited to, direct, indirect and consequential), attorney’s fees and expenses that an EarthLink Party may sustain or incur in connection with the Additional Content on Your Website.
18.7 Data Transfer and Storage Limits
Your plan will set forth any monthly data transfer and storage limits for your EarthLink Web Hosting Service. The Control Center provides you with usage data on your bandwidth (data transfer) and disk space (storage). EarthLink will send you a warning message email that your monthly data transfer is approaching its limit and you will be charged overage fees if your monthly data transfer exceeds its limit. If your website reaches its monthly storage limit, you will not be able to upload additional documents. In such event you can delete some of the stored documents or upgrade to an EarthLink Web Hosting Service plan with a higher monthly storage limit.
18.8 Restrictions of Use
You will not attempt to undermine the security or integrity of EarthLink’s Web Hosting Services or the EarthLink network including, but not limited to, port scanning, vulnerability probing or denial of service attacks of any kind. In addition, running excessively CPU intensive CGIs such as IRC bots and utilities, Bit Torrent clients, and any application that acts as a server and listens for inbound network connections are prohibited. Software that acts as proxy server/scripts also is not permitted. If your processes are adversely affecting server or network performance, EarthLink reserves the right to terminate and disable the offending processes even if such action causes disruption to your website. EarthLink restricts run time of any customer’s CGI process to five minutes.
Using EarthLink’s Web Hosting Services to send unsolicited bulk emails or usenet postings (spam) is also prohibited. Engaging in activities pertaining to Black Hat SEO, spandexing and so-called “scraper sites” is prohibited. EarthLink reserves the right to disable any portion of your website if EarthLink determines, at its sole discretion, that your website is being used for spamming, hacking or any other type of illegal activity.
- SECTION 19 APPLIES ONLY TO EARTHLINK’S DOMAIN NAME REGISTRATION SERVICE
19.1 ICANN
The Internet Corporation for Assigned Names and Numbers (“ICANN”) develops and implements policies regarding the registration and renewals of domain names (“ICANN RULES”). Only ICANN accredited registrars can register and renew domain names. EarthLink provides the EarthLink Domain Name Registration Service through the domain registrar services provided by OpenSRS (“Registrar”) which is an ICANN accredited registrar, and as such you agree that EarthLink is limited to providing the EarthLink Domain Name Registration Service in accordance with the terms located at https://www.opensrs.com/wp-content/uploads/Master_Services_Agreement.pdf. Registrar and EarthLink are bound by the ICANN Rules. EarthLink may modify this Agreement in order to comply with changes or updates to the ICANN rules.
Under the ICANN Rules, you have the (i) rights and responsibilities set forth on the ICANN webpage located at http://www.icann.org/en/resources/registrars/registrant-rights/educational and (ii) benefits and additional responsibilities set forth on the ICANN webpage located at http://www.icann.org/en/resources/registrars/registrant-rights/benefits.
The Uniform Domain Name Dispute Resolution Policy (the “UDRP”), as amended from time to time, has been adopted by ICANN and is hereby incorporated and made a part of this Agreement and can be found at http://www.icann.org/dndr/udrp/policy.htm. The UDRP sets forth the terms and conditions in connection with a dispute between you and any party other than EarthLink or Registrar over the registration and use of a domain name registered by you. UDRP has been adopted by all ICANN-accredited registrars.
19.2 How to Register Your Domain Name
You acknowledge and agree that EarthLink does not guarantee that you will be able to register or renew a desired domain name, even if an inquiry indicates that domain name is available, because EarthLink cannot know with certainty whether or not the domain name which you are seeking to register is simultaneously being sought by a third party, or whether there are any inaccuracies or errors in the domain name registration or related databases, including the various WhoIs databases.
You further acknowledge and agree that EarthLink may elect to accept or reject your application for registration for any reason at its sole discretion, such rejection including, but not limited to, rejection due to a request for registration of a prohibited domain name. You also acknowledge and agree that EarthLink is not liable or responsible in any way for any errors, omissions or any other actions by Registrar arising out of or related to your application for, registration of, renewal of, or failure to register or renew a particular domain name.
19.3 Registration Requirements for TLDs
EarthLink registers and manages the following top level domains (“TLDs”) for new customers: .com, .net, .org, .biz, .asia, .club, .info, .mobi, .name, .tel, .us and .cc. EarthLink also manages the .ca TLD for existing customers. A summary of the registration requirements for these TLDs is set forth below.
There are no restrictions on who may register the following: .com, .net, .info, .tel and .cc.
The .org TLD and the .club TLD are restricted to groups, organizations, assemblies, and communities.
The .name TLD is the only global TLD authorized by ICANN exclusively for private individuals. Registration of .name TLD must include a personal name which is either a person’s legal name or a name by which that person is commonly known. “A name by which a person is commonly known” includes, without limitation, a pseudonym used by an author or painter, or a stage name used by a singer or actor.
The .asia TLD is restricted to companies, organizations, and individuals based in the region of Asia, Australia, and the Pacific.
If you are registering the .biz TLD, you agree that as of the date your register you domain, your registered domain will be used primarily for a bona fide business or commercial purpose. A bona fide business purpose is one of the following: (i) to exchange goods, services, or property of any kind in the ordinary course of trade or business; or (ii) to facilitate the exchange of goods, services, information, or property of any kind in the ordinary course of trade or business. You also agree that the .biz TLD will not be used exclusively for personal use; or solely for the purposes of (i) selling, trading or leasing the domain for compensation, or (ii) the unsolicited offering to sell, trade or lease the domain for compensation.
The .mobi TLD is limited to mobile-compatible sites.
The .us TLD is limited to (i) U.S. citizens or permanent residents in the U.S.; (ii) entities or organizations that are incorporated in the U.S.; (iii) U.S. federal, state or local government; and (iv) foreign entities with a bona fide presence in the United States. If you are registering the .us TLD, you acknowledge and agree that you have a presence in the United States and that you are not permitted to purchase private or proxy .us registrations.
The .ca TLD is restricted to companies, organizations, and individuals with a presence in Canada. If you have a .ca TLD registered, you acknowledge and agree that you have a presence in Canada as defined by the Canadian Internet Registration Authority (“CIRA”) and that you shall continue to be subject to the CIRA’s registrant agreement that can be found at http://www.cira.ca.
More detailed information about the registration requirements of the above TLDs can be found at http://opensrs.com/site/resources/agreements.
Your domain name application process will not be effective until the domain name registration information you provide to EarthLink is delivered to Registrar and Registrar puts into effect your domain name registration.
19.4 WhoIs Information
You are required by ICANN, Registrar and EarthLink to provide the following contact information for each of your domain name registrations (“WhoIs Information”):
- Registrant Contact is the official owner of and highest authority for a domain name. Usually the registrant is the same as the Administrative Contact, though in some circumstances, the registrant may designate another individual to be responsible for the maintenance of the domain name.
- Administrative Contact manages the domain name and has full authority to request and authorize any decisions and updates to the domain name. If the administrative contact is not the owner of the domain name, he or she is the representative of the owner.
- Technical Contact is the person, role, or organization responsible for the web server on which a domain is hosted. The technical contact has the authority to update name server information, and attend to the technical administration of the domain files on the server but does not have the authority to transfer ownership or administrative rights.
- Billing Contact is the party responsible for receiving and paying the registration and renewal fees.
For each of the categories listed above, you are required by ICANN to provide (i) first name, (ii) last name, (iii) company or organization, if applicable, (iv) street address, (v) city/state/country, (vi) zip code, (vii) email address and (viii) telephone number. ICANN also requires you to update your WhoIs Information as needed to keep it current, complete and accurate. EarthLink will provide your WhoIs Information to Registrar to process the registration or renewal of your domain name. You acknowledge that Registrar may use certain of your WhoIs Information provided by EarthLink regarding your domain name registration or renewal in a manner consistent with Registrar’s Domain Name Registration Agreements .
As required by ICANN, your WhoIs Information will be publicly available and accessible through a domain name search unless you choose to pay for EarthLink’s domain contact privacy service which masks the identity of the registrant on the public WhoIs directory. If you subscribe to EarthLink’s domain name privacy service, the WhoIs Information associated with your domain name on the public WhoIs directory will appear as Contact Privacy, Inc. with the address and telephone number of the Registrar and a proxy email address. Emails sent to the proxy address will automatically be forwarded to your Registrant Contact email address without revealing it to the public.
You hereby waive any and all claims and causes of action you may have arising from disclosure of the WhoIs information provided by you to EarthLink.
Each year ICANN requires registrars to remind registrants to review the registrant’s WhoIs Information for the registrant’s domain. Upon receipt of this reminder email from Registrar, you will not need to take any action if all of your WhoIs Information is correct but if any of your WhoIs Information is inaccurate, you will need to correct it by contacting EarthLink by telephone or using the Control Center. If this annual email from Registrar bounces back, the “WhoIs Accuracy Program” verification process will be triggered and you will receive an email from Registrar asking you to verify your email address within 15 calendar days by clicking on the link in the email. If you do not verify your email address within such 15 day period, the DNS to your domain will be redirected to point to the Registrar’s servers and your website will not be displayed on the Internet until the verification process has been completed.
19.5 Renewal
Unless EarthLink receives alternate instructions from you at least two (2) months prior to the domain name renewal date, EarthLink will automatically bill you for your domain name renewal at the then-current renewal fee on your monthly billing date two months prior to the domain name renewal date. EarthLink will use your method of payment on file.
EarthLink will renew your domain name registration on the domain name renewal date for the same period of time as the period of time of your original registration term provided that your renewal fees have been paid. For example, if your original registration term was one year, then EarthLink will renew your domain name registration for a one year renewal term.
EarthLink is not responsible for any domain name for which you chose not to renew its registration. In the event that you have not paid any fees associated with any purchased EarthLink Services, as applicable, or your EarthLink account has gone into suspended or inactive status or is otherwise not in good standing, EarthLink will not renew your domain name. If your EarthLink account is brought back to active and in good standing status after the registration of your domain name has expired, EarthLink will not be responsible for renewing the expired domain name registration.
Registrar allows a grace period for registrants to renew expired domain names after the actual expiration date. The number of days in the grace period varies by domain name extensions. After the grace period expires, Registrar will place your expired domain name into redemption status for a certain period of time which would allow you to reclaim your domain name and renew its registration upon payment of a redemption fee in addition to the renewal fee. Before the domain name expires, attempts will be made to email the Registrant Contact email address.
If your domain name is not renewed during the grace period or the redemption period, it will be released to the general public. After your domain name is released to the general public by the Registrar because it was not renewed, EarthLink will no longer be able to purchase or manage your domain name. EarthLink then will remove your domain name from EarthLink’s domain management system.
19.6 The Customer Relationship
By submitting the domain name registration application to EarthLink, you acknowledge and agree that you are a customer of EarthLink for purposes of EarthLink registering and renewing your domain name.
After EarthLink sends your new registration to Registrar, Registrar will send you an email that will ask you to verify your email address within 15 calendar days by clicking on the confirmation link and following the verification steps. Registrar will consider your domain name registration verified after you completed the verification steps. If you do not verify your email address within such 15 calendar day period, the DNS for your domain may be updated to point to the Registrar’s servers and your website will not resolve which means that your website will not be displayed on the Internet until the verification is completed. In such case, you should call EarthLink to send you a new verification email. After you verify your email address, the DNS will point to your domain and your website will be displayed.
Upon termination of EarthLink’s relationship with Registrar or during the renewal of your domain name registration, EarthLink, in its sole discretion, may transfer your domain name registration to a new registrar at no additional charge to you and that this Agreement will continue in full force and effect. In the event that the registrar transfer process requires changing your administrative contact information and/or your organization’s contact information to EarthLink, to expedite such transfer process, EarthLink will notify you that your administrative contact information and/or your organization’s contact information will be changed to EarthLink for the short period of time while your domain name registration is transferred to the new registrar. Changing this information to EarthLink during the transfer process will not affect your ownership of the domain. After the transfer of your domain name to the new registrar has been completed, EarthLink and the new registrar will change the transferred administrative contact information and/or your organization’s contact information back to your original administrative contact information and/or your original organization’s contact information. The new registrar will contact you via email with a confirmation link for you to verify the domain transfer from Registrar to the new registrar. If you do not verify this domain transfer to the new registrar within such 15 calendar day period, the DNS for your domain may be updated to point to the Registrar’s servers and your website will not resolve which means that your website will not show up on the Internet until the verification is completed. In such case, you must call EarthLink to request that we send you a new verification email. After you verify your email address, the DNS will be repointed to your domain.
If you decide to transfer the registration of your domain name that has been recently renewed through the EarthLink Domain Name Registration Service to another domain name registration reseller or directly with another registrar, there is the potential that the renewal year will be lost.
19.7 Approval Process for Your Changes to your WhoIs Information
ICANN’s Transfer Policy establishes the appropriate procedures for domain name holders to transfer their names from one ICANN-accredited registrar to another. The Transfer Policy also covers the approval procedures for (i) updates to any of the following fields in a registrant’s WhoIs Information: first name, last name, organization or email address or (ii) changing ownership of the domain name from the current registrant to another registrant. Such changes are collectively referred to as “Changes”. The Transfer Policy is subject to change, and you should visit www.icann.org to obtain the latest version.
If you are the current registrant of a domain registered through the EarthLink Domain Name Registration Service, you will receive an email directly from the Registrar asking you to confirm the Changes. During the confirmation process you will have the option to check a box to “waive the 60-day transfer lock”. Under the ICANN Transfer Policy, if you do not check this box, your domain will be locked for 60 days and the domain registration cannot be transferred to another registrar during the 60 day period.
The ICANN Transfer Policy allows new registrants to delegate their consent to the Changes to a third party as a designated agent (“Designated Agent”) to confirm the Changes. If you are the new registrant of a domain registered through the EarthLink Domain Name Registration Service, you will receive an email directly from the Registrar with a link for you to confirm or not confirm that you are the new owner of this domain. If you confirm that you are the new owner of this domain, you will have the option to check a box whereby you authorize the Registrar to act as you Designated Agent to confirm Changes for your domain on your behalf.
19.8 Fees
You agree to pay the then-current fees for domain name registrations and renewals set forth in the EarthLink price schedule for the billing plan you selected. All fees are non-refundable, in whole or in part, even if your domain name registration is suspended, canceled or transferred prior to the end of your then-current registration term. EarthLink reserves the right to change renewal fees at any time upon thirty (30) days’ notice.
If you want to change your original billing information, you must do so by contacting EarthLink at least sixty (60) days before your domain name registration expires, otherwise your original credit or debit card or other method of payment will be billed. If your original credit or debit card has expired or is otherwise invalid, you must contact EarthLink with a valid credit or debit card or some other method of payment acceptable to EarthLink at its sole discretion. However, in the event that EarthLink does not have your valid billing information before the date your domain name registration expires, your domain name registration will not be renewed.
19.9 Additional Information Maintained
In addition to your WhoIs Information that you provide to EarthLink and EarthLink then provides to Registrar on your behalf, EarthLink maintains records relating to the EarthLink Domain Name Registration Service that may include, but are not limited to: (i) any domain name application received by EarthLink, as well as any domain name registered through, administered, or renewed by EarthLink; (ii) records of your account, including dates and amounts of all payments and refunds; and (iii) any and all communication between EarthLink and you regarding your use of the EarthLink Domain Name Registration Service.
19.10 Obligations Relating to the Information You Provide
In the event that you provide information about a third party in applying for the registration of a domain name or you license a domain name registered in your name to a third party, you hereby represent and warrant that you have (i) provided notice to that third party of the disclosure and use of that party’s information as set forth in this Agreement, and (ii) that you have obtained that third party’s express consent to the disclosure and use of that party’s information as set forth in this Agreement. You are prohibited from registering for the .us domain for a third party that is located outside of the United States.
You acknowledge and agree that willfully providing inaccurate or unreliable information or willfully failing to update information promptly will constitute a material breach of this Agreement that will be sufficient basis for cancellation of your domain name registration. You further acknowledge and agree that your failure to respond to inquiries by EarthLink concerning the accuracy of the WhoIs Information associated with your domain name registration within 15 calendar days from the date that the email from EarthLink was sent to you will constitute a material breach of this Agreement and will be sufficient basis for cancellation of your domain name registration.
19.11 Ownership of Data
You acknowledge and agree that EarthLink owns all databases, compilation, collective and similar rights, title and interests worldwide in EarthLink’s domain name, the EarthLink Domain Name Registration Service and other EarthLink proprietary information databases, and all information and derivative works generated from those databases. Additionally, you hereby grant to EarthLink a nonexclusive, worldwide, perpetual, irrevocable, fully paid-up right and license to use in its business, however it evolves, including the rights to copy, distribute, display, perform, transmit, prepare derivative works from or otherwise use the following information: (i) the original creation date of a domain name registration, (ii) the expiration date of a domain name registration, (iii) the name, postal address, email address, voice telephone number, and where available fax number of the technical contact, administrative contact, and billing contact for a domain name registration, (iv) any remarks concerning a registered domain name that appear or should appear in a WhoIs or similar database, and (v) any other information EarthLink generates or obtains in connection with the EarthLink Domain Name Registration Service. EarthLink does not have any ownership interest in your WhoIs Information or other information other than EarthLink’s rights in its domain name database as set forth in this Section 19.11.
19.12 Agent for the Registrant
You agree that, if you are using the EarthLink Domain Name Registration Service for another party, you represent that you have the authority to nonetheless bind that party as a principal to all terms and conditions provided herein including, but not limited to, the approval process for any Changes. You accept liability for harm caused by wrongful use of the EarthLink Domain Name Registration Service. You agree that if you license the use of a domain name registered in your name to a third party, you nonetheless remain the domain name holder of record, and remain responsible for all obligations under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration. As further required by ICANN, you will accept liability for harm caused by wrongful use of the domain name.
19.13 System Performance Degradation
EarthLink’s delivery of the EarthLink Domain Name Registration Service depends upon its computer system and the computer system of its registrar, both of which are responsive to the demands of the domain name registration process. Occasionally, EarthLink’s computer system or its registrar’s computer system are subjected to exceptional volumes of incoming domain name registration requests, electronic mail messages, and/or WhoIs queries that result in significant degradation of EarthLink’s or its registrar’s system processing and response time. Regardless of the reason, in those instances when there is system performance degradation as the result of an extremely large volume of incoming electronic messages, EarthLink reserves the right, in its sole discretion, to filter or block electronic messages originating from the identified sources of the high-volume traffic. EarthLink will selectively restore service after system performance returns to normal limits, provided that such restoration does not result in an adverse impact on the system. EarthLink further reserves the right to permanently filter or block repeated sources of high volumes of electronic traffic.
19.14 Suspension, Cancellation, Transfer
You acknowledge and agree that EarthLink may suspend or cancel your use of the EarthLink Domain Name Registration Service at any time, for any reason, in EarthLink’s sole discretion, including if (i) you materially breach this Agreement (including any applicable additional rule or policy; (ii) you use the domain name registered to you to send unsolicited email advertisements in contradiction to either applicable laws or customary acceptable usage policies of the Internet; or (iii) your use of your domain name does not comply with applicable local, state, national and international laws, rules and regulations.
You further acknowledge and agree that your domain name registration is subject to suspension, cancellation, transfer or modification pursuant to the terms of any rules or policies applicable to your domain name registration, including, but not limited to (i) the UDRP, (ii) any ICANN-adopted policy, (iii) any registrar or registry administrator procedures, or (iv) any other ccTLD registry administrator procedures. You also agree that EarthLink will have the right in its sole discretion to suspend, cancel, transfer or otherwise modify your domain name registration at such time as EarthLink receives (i) a properly authenticated notification from a court of competent jurisdiction, or (ii) an arbitration award requiring the suspension, cancellation, transfer or modification of your domain name registration.
If you contact EarthLink that you do not want EarthLink to renew your domain registration, then the domain name registration will continue until the end of the registration term. You may renew it yourself or transfer the domain name registration to another registrar.
19.15 Additional Disclaimers, Limitations of Liability and Indemnification regarding the EarthLink Domain Name Registration Service
In addition to the terms set forth in Section 9, Disclaimers and Limitations of Liability, and Section 10, Indemnification, the following disclaimers, limitations of liability and indemnification terms apply to the EarthLink Domain Name Registration Service.
EARTHLINK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER THAT REGISTRATION OR USE OF A DOMAIN NAME UNDER THIS AGREEMENT WILL IMMUNIZE YOU EITHER FROM CHALLENGES TO YOUR DOMAIN NAME REGISTRATION, OR FROM SUSPENSION, CANCELLATION OR TRANSFER OF THE DOMAIN NAME REGISTERED TO YOU.
You agree to notify EarthLink of any claim or potential claim against your domain name, including, but not limited to, the initiation of a dispute under UDRP, within five (5) business days of same. In the event that you lose your right to use a domain name used in connection with any EarthLink Service, whether through expiration of the domain name, judicial decree, administrative decisions of the UDRP or otherwise, you agree to inform EarthLink immediately and, if applicable, inform EarthLink of the party to whom the domain name is to be transferred and to authorize EarthLink to take any and all action necessary to effect such transfer.
You agree to defend, indemnify, and hold harmless the EarthLink Parties for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand related to (i) your use of the EarthLink Domain Name Registration Service, including, but not limited to, your application for registration or renewal of any domain name registered in your name, (ii) your use of any domain name registered in your name or (iii) the loss of the use of your website due to your lack of response to the verification process within the specified time period. You additionally agree to indemnify, defend and hold harmless the EarthLink Parties from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising out of, or related to, (i) your application for registration of, renewal of, or failure to register or renew, a particular domain name; or (ii) your failure to update your WhoIs Information for accuracy. These indemnification provisions are in addition to any indemnification required under the UDRP or any similar policy.
- SECTION 20 APPLIES ONLY TO EARTHLINK’S LOCAL DIRECTORY LISTING SERVICES
Your plan or Services may include EarthLink’s Local Directory Listing Service (the “Local Directory Listing Service”), which provides a real-time online directory service by submitting your business location data to online directories via EarthLink’s directory partners. To be included in such online directories, you must provide EarthLink with current location data pertaining to your business, including but not limited to: a business name, address, phone number, email address, website URL, description of services offered, videos, images, brands, and a business logo (“Client Location Data”). You must have a physical mailing address, not a P.O. Box. If you provide EarthLink with a residential address for your business, it is your responsibility to notify EarthLink to hide the address to avoid it being publicly displayed. Unless multiple locations are purchased, your directory listing will only include one business location.
To render its Services, EarthLink will distribute Client Location Data to its directory partners so that they may include such information in their online directories. EarthLink may from time to time and in its sole discretion change directory partners. You acknowledge that EarthLink cannot guarantee publication and advertisement of the Client Location Data at all times for all directory partners. EarthLink is not liable for any loss or damage, or loss of profits or revenues, caused by any actions of the directory partners when providing its Local Directory Listing Service to you.
It is your responsibility to provide to EarthLink all necessary documents, information, and materials in the requested format to perform the Local Directory Listing Services. You acknowledge that EarthLink and its directory partners do not support all formats and that some information may be unable to be displayed due to the technical requirements of some directory partners. You shall ensure that the transmitted information is free of errors. EarthLink is not liable to you for any loss or damage, or loss of profits or revenues caused by the processing of documents, information or materials containing errors or incomplete information. It is your responsibility to ensure that (i) the Client Location Data and any additional information provided are free of any third-party rights, encumbrances or interests, and are suitable for integration in all of the directory partners’ products; (ii) the Client Location Data contain neither viruses, spyware, nor other harmful source codes or materials; (iii) you have obtained, and will maintain, all consents, approvals, permits, and releases necessary to fulfill the obligations under this Agreement; (iv) you will not violate any third-party rights by performing hereunder, including but not limited to intellectual property rights, and that any existing obligations or agreements do not contradict or hinder such rights; and (v) the Client Location Data are in no way illicit, harassing, obscene, or pornographic, does not glorify violence, endanger youth or violate third-party rights, and are not otherwise inappropriate. EarthLink, in its sole discretion, may refuse to process any Client Location Data, documents, information and/or materials.
- SECTION 21 APPLIES ONLY TO EARTHLINK CONNECT SERVICES
If your plan or Service includes EarthLink Connect, EarthLink will provide the following Services to you:
- Social Media Management: EarthLink will manage Facebook social media posts (“Content”) for your business and establish a Content-approval process for you to review, revise, and provide approval of the Content that EarthLink shares on your Facebook business page. If you do not have a Facebook business page, EarthLink will create one on your behalf. Under this Service, you agree to grant EarthLink with administrative access to your Facebook business page for the limited purpose of creating and posting information on your behalf. If you limit EarthLink’s access to your Facebook account, you are still responsible for paying EarthLink any related Service fees, if applicable. You must approve all business-specific messaging by EarthLink. EarthLink will not publish any new Content on your Facebook business page until it receives your approval.
- Local Directory Listing: Please refer to Section 20 of this Agreement for terms and conditions related to EarthLink’s Local Directory Listing Service.
- Review Monitoring: Depending on your Services, EarthLink may provide access to its EarthLink Local Directory Listing dashboard for you to view, manage, and respond to customer reviews regarding your company, services, and or products. To access the online dashboard, if such access is permitted, you will receive an email to the primary email address listed on your EarthLink account that shall prompt you to set up a password protected account. It is your responsibility to immediately notify EarthLink if you believe that your dashboard account has been breached and/or compromised. When responding to a customer review, you agree to include your business name and the date the response is to be posted in the associated online directory. EarthLink has no responsibility and does not manage the contents of your responses to customer reviews.
You acknowledge that all Content and customer review responses submitted through social media channels or online directories may be viewed by others through third party services and websites. In some cases, you may be able to control who sees certain content by adjusting the privacy settings on such third-party social media accounts. If you gather information from users’ social media accounts, you agree that all such information will be subject to your business’ privacy policy. If you do not have a privacy policy, you agree to include and abide by the following statement instead: “Your contact information will be used only to provide the information you requested. We will not sell your information to third parties.”
- SECTION 22 APPLIES ONLY TO EARTHLINK’S CUSTOM LOGO DESIGN SERVICES
EarthLink’s custom logo design and tagline creation service (“Logo Design Service”) provides an interactive process where you will work with EarthLink’s design experts to create a final design project. EarthLink does not have a duty and does not generally screen or edit content submitted by you during the design process. EarthLink, however, reserves the right to refuse its Logo Design Service, monitor or remove, without notice, any content for projects which, in its sole discretion, it deems to be illegal, misleading, obscene, vulgar, in breach of any third-party rights or otherwise in breach with the terms and conditions of this Agreement.
EarthLink does not guarantee that any logo designed through the Logo Design Service will not be similar to logos designed by EarthLink for other customers. Apart from your logo or tagline as a whole, you acknowledge that you have no right or claim of any kind to any individual design elements or creative content of the logo or tagline. EarthLink reserves the right to use one or more of its design elements in projects for other customers.
During the design process, you may provide EarthLink with text, images, photographs, graphics, sound, video, and other information (“User Content”) for use in creating your logo and/or tagline. You warrant and represent that you have all necessary rights to provide such User Content, and that the User Content does not violate the intellectual property rights of any third party. You grant EarthLink a worldwide, royalty-free and non-exclusive license (including moral rights) to use, distribute, reproduce, modify, adapt, publicly perform, and publicly display User Content in any form, media, or technology now known or later developed in order to provide the Logo Design Service to you.
You agree to back-up all of your User Content so that you can access and use it when needed. EarthLink does not warrant that it backs-up User Content, and you agree to accept as a risk the loss of any and all of your User Content. You agree to indemnify and hold EarthLink and its subsidiaries and affiliates and its and their officers, directors, employees, partners and agents, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of EarthLink’s use of User Content.
You agree to provide timely responses to any status notifications sent by EarthLink to you regarding the Logo Design Service. You shall have thirty (30) days to respond to each EarthLink notification. If you fail to respond, EarthLink shall assume that the project is complete. Upon completion of the final project, EarthLink shall have no further obligation to you and any outstanding fees pursuant to this Service under this Agreement become due and payable. Notwithstanding the foregoing, we reserve the right, in our sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice.
Subject to your compliance with this Agreement, you shall own the final project created through the Logo Design Service. You shall not have any ownership rights in any materials, media, or other content generated during any revision cycles that led up to the final project’s completion. EarthLink expressly reserves all rights, title, and interest in and to such materials. EarthLink retains all rights to all artwork concepts and other content not selected by you in the final project. You acknowledge that your ownership rights under this Agreement are limited to the final project, and that no trademarks or service marks in or to any final project are being conveyed under this Agreement.
You acknowledge and affirm that EarthLink has no obligation or duty to perform any trademark, service mark, or copyright clearance searches, inquiries, or the like, in order to validate the propriety or legality of the final project. You acknowledge that EarthLink shall have no responsibility or obligation to assist you in seeking any state or federal intellectual property protection, including, without limitation, any trademark or copyright registration for any final project. EarthLink shall not be responsible and have no obligation to assist you in any way in your attempt to perfect your rights in or to the final project. It is your sole responsibility to determine if the logo or tagline is suitable and appropriate for your use and to obtain the advice of an attorney or other suitable professional regarding whether or not the logo or tagline is legally available and/or if it infringes the rights of any third party. You are encouraged to perform your own independent searches with regard to the final project and to consult with an attorney prior to using any logo or tagline in commerce.
Effective Date: July 2, 2019
ACUERDO DE SERVICIOS DE INTERNET DE EARTHLINK
ESTE ACUERDO DE SERVICIOS DE INTERNET (“ACUERDO”) RIGE SU USO DE LOS SERVICIOS DE INTERNET DE EARTHLINK E INCLUYE UNA DISPOSICIÓN DE ARBITRAJE VINCULANTE EN LA SECCIÓN 19, QUE INCLUYE UNA RENUNCIA A LAS DEMANDAS COLECTIVAS Y LIMITA LOS RECURSOS DISPONIBLES PARA USTED EN CASO DE UNA DISPUTA. EN EL ARBITRAJE NO HAY JUEZ NI JURADO Y HAY MENOS DIVULGACIÓN DE INFORMACIÓN OBLIGATORIA (DENOMINADA “DESCUBRIMIENTO”) Y REVISIÓN DE APELACIONES QUE EN EL TRIBUNAL.
1. ACUERDO
Este acuerdo es entre EarthLink, LLC, sus entidades relacionadas (“EarthLink”), y usted (el “Suscriptor” o “usted”). Este acuerdo rige su uso de los servicios de internet de EarthLink (como se indica en el anexo 1 del presente documento) y de todos los productos, características y aplicaciones de software (colectivamente denominados “servicio”, “servicios” o “servicios de internet”). Los servicios cubiertos en este acuerdo no incluyen los servicios de soluciones de mercadotecnia digital local, de alojamiento web y de gestión de nombres de dominio de EarthLink, que tienen su propio acuerdo de servicios y políticas.
El presente acuerdo consta de este Acuerdo de servicios de internet así como de los Anexos de servicios específicos, cualquier término del plan de facturación para su servicio de internet, la Política de uso aceptable de EarthLink y la Política de privacidad de EarthLink, que se pueden encontrar en www.earthlink.net (colectivamente, los “términos de servicio”) y se incorporan en el presente documento por esta referencia. En caso de cualquier conflicto entre este Acuerdo de servicios de internet y los Anexos de servicios específicos o los términos de su plan de facturación, prevalecerán los Anexos de servicios específicos y su plan de facturación. Si no desea estar obligado por estos términos de servicio, debe detener inmediatamente su uso del servicio y notificar al Departamento de Atención al Cliente de EarthLink, cuya información de contacto se encuentra en www.earthlink.net/contact/, para terminar el servicio.
Para obtener más información acerca de los diferentes servicios de internet y las disposiciones específicas aplicables a determinados servicios de internet cubiertos por este acuerdo, consulte los siguientes Anexos de servicios específicos:
- Anexo 1: Lista de servicios de internet de EarthLink
- Anexo 2: Servicio de conexión por línea conmutada de EarthLink
- Anexo 3: Servicio de internet de alta velocidad y DSL
- Anexo 4: Servicio de respaldo en línea
Al establecer una cuenta, pedir o utilizar el servicio, usted acepta estar obligado por este acuerdo y utilizar el servicio en cumplimiento de los términos de este acuerdo y todas las leyes, reglas y regulaciones federales, estatales y locales aplicables. EarthLink puede cambiar sus precios, tarifas, el servicio o los términos de servicio. El uso continuo del servicio después de que se publique la notificación de un cambio en el sitio web de EarthLink en www.earthlink.net se considerará como su comprensión y aceptación de dicho cambio.
EarthLink actualiza y modifica regularmente estos términos de servicio, y la versión más reciente de estos términos de servicio regirán su relación con EarthLink y la provisión del servicio de EarthLink a usted. Debe consultar frecuentemente el sitio web de EarthLink en www.earthlink.net para asegurar que está en cumplimiento.
2. DURACIÓN DE ESTE ACUERDO
La fecha de entrada en vigencia de este acuerdo es la fecha en la que se suscribió al servicio. Este acuerdo continúa en vigencia hasta la terminación o cancelación de su servicio.
3. INFORMACIÓN SOBRE EL SERVICIO
Para solicitar y recibir el servicio, usted confirma que es mayor de 18 años o la mayoría de edad en su jurisdicción, lo que sea mayor, y que tiene autoridad legal para celebrar este acuerdo. Usted debe proporcionarle a EarthLink (i) una tarjeta de crédito o débito válida u otro método de pago aprobado por EarthLink para cobrarle el servicio; (ii) su dirección de facturación, y (iii) su dirección de envío, si es diferente de su dirección de facturación, para el envío de cualquier equipo (como se define en la sección 6 a continuación), si corresponde. Usted declara que toda la información que proporcionó durante el proceso de suscripción es correcta y está completa y que actualizará dicha información con EarthLink en caso de que alguna parte cambie.
EarthLink se reserva el derecho de verificar la exactitud de la información que envíe en relación con su suscripción al servicio, y usted acepta dicha verificación. EarthLink también se reserva el derecho de validar la información del método de pago que usted proporcione en la suscripción y en las actualizaciones de la cuenta, incluido el intento de autorización de hasta $1.00 a su tarjeta de crédito o débito que no se factura realmente.
EarthLink puede aceptar o rechazar a cualquier posible suscriptor del servicio según su criterio. Los servicios de internet de EarthLink no están disponibles en todas las áreas y EarthLink no puede garantizar que se pueda proporcionar el servicio en su dirección, incluso si ha aceptado su pedido. Debido a la compleja naturaleza del servicio, la disponibilidad y la infraestructura subyacente, puede que no sea posible prestarles el servicio a todos los solicitantes. Según su criterio, EarthLink puede cancelar el proceso de instalación y reembolsarle el dinero que usted haya pagado. EarthLink le notificará su intención de cancelarlo tan pronto como sea razonablemente posible.
EarthLink se reserva el derecho de cambiar o interrumpir con o sin previo aviso (i) cualquiera de las características, contenido o aplicaciones del servicio o (ii) cualquiera de las características del equipo. Si EarthLink realiza un cambio que pudiera tener un impacto material en su servicio, hará esfuerzos comerciales razonables para informarle sobre dicho cambio. Su uso continuado y suscripción al servicio después de la notificación del cambio constituye su aceptación de todos los cambios y los términos y condiciones asociados.
4. NOMBRES DE USUARIO, CONTRASEÑAS Y SEGURIDAD
Al registrarse en el servicio, recibirá un nombre de usuario, una contraseña y más información de la cuenta. Usted es responsable (i) de mantener la confidencialidad de su nombre de usuario y contraseña y (ii) del uso de su servicio por parte de cualquier persona que utilice su nombre de usuario y contraseña para acceder al servicio, independientemente de que usted autorice o no el uso en particular de dicha persona. Debe notificar a EarthLink inmediatamente después de descubrir cualquier uso no autorizado de su servicio u otras violaciones de seguridad. Los nombres de usuario, contraseñas, direcciones de correo electrónico y direcciones IP son propiedad de EarthLink y EarthLink puede modificarlos o reemplazarlos en cualquier momento.
Usted es responsable de obtener y mantener todo el equipo informático y equipo de comunicaciones necesario para acceder al servicio (como una computadora de escritorio o portátil, una tableta o un teléfono móvil) (cada uno, un “equipo”) y cualquier software destinado a proteger la información de su equipo, incluida la responsabilidad de (i) mantener la seguridad del equipo y los datos, como la protección de su nombre de usuario y contraseña, (ii) la encriptación de datos, (iii) la realización de copias de seguridad de su equipo y datos y (iv) cualquier red wifi que utilice en relación con el servicio. EarthLink recomienda que utilice un software antivirus, programas antiespía y cortafuegos y que actualice este software según lo recomendado por el proveedor correspondiente. Si decide utilizar cualquiera de estas protecciones, usted será responsable de los costos y cargos asociados a las mismas.
5. USO DEL SERVICIO
Usted declara que cuando transmite, sube, publica o envía cualquier contenido, imágenes o datos utilizando el servicio, tiene el derecho legal de hacerlo y que el uso de dicho contenido, imagen o datos no viola ninguna ley (incluidas las leyes de derechos de autor o de marcas registradas) ni ningún otro derecho de terceros. Usted acepta que EarthLink no tiene ninguna responsabilidad por la exactitud, integridad, valor o utilidad de cualquier contenido, consejos u opiniones que se encuentren en cualquier correo electrónico, sitios web de terceros, tableros de mensajes, salas de chat, redes sociales o servicios en línea. El internet puede contener material no apto para menores, y usted acepta supervisar y aceptar la responsabilidad exclusiva por cualquier uso del servicio por parte de menores a través de su cuenta.
EarthLink no garantiza la disponibilidad continua del servicio ni ninguna característica específica del mismo. La velocidad del servicio puede variar dependiendo de la ubicación, la calidad de la línea, el cableado interno, el tráfico de internet y otros factores que están fuera del control de EarthLink. EarthLink no garantiza la calidad de las llamadas ni las velocidades de carga o descarga. Es posible que se necesite cierta estabilización de la línea para el servicio. La estabilización podría incluir la reducción de la velocidad de la línea suministrada. Si esto ocurriera, EarthLink NO podrá aumentar la velocidad de la línea una vez que se estabilice la conexión. Es posible que algunos de los servicios solo funcionen utilizando ciertos proveedores de telefonía o sistemas telefónicos que no sean PBX (incluidas las líneas de transferencia y compartida). Algunos de los servicios pueden requerir el uso de hardware o software específico y pueden estar limitados por una ubicación geográfica específica.
6. EQUIPO
6.1 Equipo de EarthLink
Todo el equipo provisto por EarthLink distribuido o instalado para su uso en sus ubicaciones de servicio por o en nombre de EarthLink (“equipo”) sigue siendo propiedad de EarthLink, excepto cualquier cableado interno y ciertos dispositivos que usted le haya comprado a EarthLink directamente o en virtud de un contrato de pago a plazos o cualquier otro dispositivo de propiedad que EarthLink le haya dado (por ejemplo, módems, dispositivos de transmisión) (cada uno un “dispositivo comprado por el Suscriptor”).
Si le alquiló a EarthLink cualquier equipo en relación con su servicio, la instalación, el uso, la inspección, el mantenimiento, la reparación y la remoción del equipo puede resultar en una interrupción del servicio o en daños potenciales a sus dispositivos personales (por ejemplo, su computadora, tableta o teléfono inteligente). Usted es el único responsable de hacer una copia de seguridad de todos los archivos y datos de su computadora. Usted asume la responsabilidad por los impactos o la pérdida de cualquier garantía asociada con la apertura de su dispositivo personal para cualquier propósito de instalación.
También es responsable de todas las reparaciones del cableado interno necesarias para instalar el equipo. Si no es el dueño del edificio, usted garantiza que ha obtenido el consentimiento del dueño para que el personal o los agentes de EarthLink ingresen en el edificio para realizar la instalación. Usted indemnizará y eximirá de toda responsabilidad a EarthLink, sus oficiales, directores, empleados, subsidiarios, afiliados, agentes, proveedores y contratistas, así como de cualquier reclamo del dueño del edificio que surja del cumplimiento de este acuerdo.
Al terminar el servicio, usted es responsable de devolver cualquier equipo que le haya arrendado a EarthLink dentro de los treinta (30) días calendario. Si no devuelve el equipo dentro de treinta (30) días, o lo devuelve dañado, se le puede cobrar un cargo de no devolución del equipo. EarthLink puede retener cualquier pago adelantado o depósito o parte del mismo que no se haya reembolsado previamente si usted no devuelve el equipo dentro de este período de tiempo y puede cobrarle cualquier saldo restante que se deba.
Si el equipo se dañó debido a sus actos intencionales, negligencia o uso inconsistente con este acuerdo, según lo determinado por EarthLink, usted será responsable por el precio de la reparación o reemplazo. Cualquier manipulación del equipo, que incluye, por ejemplo, abrir e intentar modificar el equipo o intentar conectar el equipo a otro hardware se lo considerará un daño debido a sus actos intencionales o negligencia. Usted acepta que utilizará el equipo solo para el uso previsto y no para otro propósito (como en la red de otro proveedor).
6.2 Propiedad del Suscriptor
EarthLink no asume ninguna responsabilidad y no tendrá ninguna responsabilidad por el estado o la reparación de cualquier dispositivo comprado por el Suscriptor o equipo o software suministrado por el Suscriptor, ya sea que se lo compró a EarthLink o a terceros. Usted es responsable de la reparación y el mantenimiento de cualquier dispositivo comprado como Suscriptor. EarthLink no es responsable de ninguna pérdida o deterioro del servicio debido en su totalidad o en parte a un mal funcionamiento, defecto o cualquier otra causa de los dispositivos comprados por el Suscriptor. EarthLink se reserva el derecho de administrar dicho equipo y dispositivos comprados por el Suscriptor durante la duración de su servicio.
7. RESTRICCIONES EN CUANTO AL SERVICIO
Su uso del servicio está sujeto a la Política de uso aceptable (“política”) de EarthLink, que está disponible en www.earthlink.net/tcs/ y se incorpora al acuerdo. De acuerdo con esta política, EarthLink se reserva el derecho de negar, desconectar, modificar o terminar, sin previo aviso, su servicio si el uso del mismo viola la política. Los ejemplos de violaciones de la política incluyen, pero no se limitan a: (i) actividades ilegales, (ii) violación de los derechos de propiedad intelectual, (iii) publicación o diseminación de material amenazante, (iv) interacción inapropiada con menores, (v) abuso de correo electrónico y correo no deseado, (vi) usos que son dañinos o interfieren con el uso de la red de EarthLink o sus sistemas o la red de cualquier otro proveedor, (vii) usos que interfieren con el uso o disfrute de los servicios recibidos por otros y (viii) usos que constituyen un riesgo de seguridad o una violación de la privacidad. Además, EarthLink se reserva el derecho de terminar o suspender el servicio cuando EarthLink determine razonablemente que su uso del servicio (incluido el uso por parte de otros con su cuenta) puede exponer a EarthLink a sanciones, acusaciones, acción civil u otra responsabilidad.
Los servicios son provistos para su uso solamente (a menos que se indique específicamente lo contrario), y usted acepta no reproducir, duplicar, copiar, vender, transferir, comercializar, revender, subministrar, redistribuir o alquilar el servicio o cualquier parte del mismo, ya sea por un cargo o sin cargo.
8. PRECIOS
Al adquirir el servicio, usted aceptó un precio y un plan de facturación específicos, que pueden haber incluido una duración para el servicio de uno o más años (“plan a plazo”). De manera similar, algunos planes pueden ofrecer un descuento en el servicio si se registra en otros servicios de EarthLink. Usted acepta mantener su servicio y cualquier servicio combinado durante la duración del plan a plazo, según corresponda. Si se suscribió a un plan a plazo o a un acuerdo promocional, el precio de los planes correspondientes es válido hasta que ocurra una de las siguientes situaciones, en cuyo momento el precio de su servicio puede volver al precio vigente en ese momento para dicho servicio: (1) el plazo de su plan expira; (2) usted cambia su dirección actual de servicio a otra dirección de servicio; (3) usted abandona cualquiera de los servicios de EarthLink que debía comprar para recibir una tarifa especial, o (4) EarthLink ejerce un derecho en virtud de este acuerdo para terminar sus servicios.
9. FACTURACIÓN Y PAGO
Usted acepta pagar todos los cargos asociados con el servicio, incluidos, entre otros, cargos por instalación, llamadas de servicio, servicio mensual, compras o arrendamientos de equipo, cualquier impuesto y tarifas federales, estatales y locales aplicables (como sea que se designen), tarifas para cobrar cualquier cargo o tasa del gobierno municipal, estatal y federal en EarthLink, tarifas permitidas y cargos de recuperación de costos o cualquier tarifa por programas en los que EarthLink participe. Usted deberá pagar todos los cargos y todas las tarifas e impuestos correspondientes antes de la fecha de vencimiento que aparece en su factura, que se puede enviar por medio de múltiples facturas separadas o exclusivamente por presentación en línea según la suscripción del servicio o plan. Todos los pagos deben realizarse en dólares estadounidenses. EarthLink le cobrará un cargo por cada factura impresa.
Usted debe proporcionar información de facturación exacta, incluido nombre legal, dirección, número de teléfono y número y fecha de vencimiento de la tarjeta de crédito o débito y reportar todos los cambios a esta información rápidamente a EarthLink. EarthLink almacenera los métodos de pago, incluida la tarjeta de crédito, tarjetas de débito y cheques para su uso futuro.
Los cargos se pueden facturar en la fecha de su ciclo de facturación o después de ella al usar cada mes su método de pago que figure en sus archivos por el servicio, incluido cualquier cargo adicional incurrido (por ejemplo, uso, impuestos y tarifas). EarthLink no se responsabiliza de ningún cargo que resulte de los cargos facturados por EarthLink, que incluye, sin limitarse a, cuentas sobregiradas o que excedan los límites de la tarjeta de crédito.
Usted puede incurrir en cargos de proveedores de servicios de terceros, como por ejemplo por acceder a servicios en línea, comprar o suscribirse a otras ofertas a través de internet, que son independientes y aparte de los montos cobrados por EarthLink. Usted es el único responsable de todos esos cargos pagaderos a terceros, incluidos todos los impuestos correspondientes.
EarthLink se reserva el derecho de cambiar los cargos asociados con su servicio o cuenta y establecer cargos nuevos (cargos por el equipo) mediante notificación por escrito al menos treinta (30) días antes de la fecha de vigencia de tal cargo nuevo. Tenga en cuenta que se le enviará dicha notificación previa a través de su estado de cuenta mensual o a través de su dirección de correo electrónico de contacto o su dirección de correo electrónico de facturación si es diferente de su dirección de correo electrónico de contacto.
9.1 Verificación de crédito, pago por adelantado y depósitos
Al solicitar la compra de servicios de internet y seguir accediendo a los servicios de internet, usted le otorga a EarthLink permiso para obtener su información crediticia de los organismos de información crediticia de los consumidores en cualquier momento. Si determinamos que usted puede ser un riesgo de crédito debido a: (1) calificación crediticia insatisfactoria; (2) historial crediticio insuficiente; (3) uso fraudulento o abusivo de los servicios de EarthLink durante los últimos cinco años, o (4) pagos atrasados de facturas actuales o anteriores, podemos negarnos a proporcionarle los servicios o podemos requerir un pago por adelantado, un pago no reembolsable o un depósito. No se pagarán intereses por pagos anticipados o depósitos a menos que lo requiera la ley. Si nos debe algún pago, también nos autoriza a reportar cualquier pago tardío o falta de pago a los organismos de información crediticia.
9.2 Pago automático recurrente o pago único por medio de términos de pago electrónico
Si le proporcionó a EarthLink una tarjeta de crédito o débito válida, acepta mantener la información de la tarjeta de crédito o débito válida y actualizada con EarthLink en todo momento. Si autorizó a EarthLink a deducir automáticamente sus cargos de servicio y cualquier otro cargo, tarifa o impuesto que se le haya facturado de su cuenta corriente o de su cuenta de ahorros, reafirma por este medio su acuerdo con el Acuerdo de autorización de giros bancarios automáticos recurrentes, que se incorpora en el presente acuerdo por referencia. Usted entiende y acepta que autoriza a EarthLink y que EarthLink no necesita obtener ninguna autorización adicional suya para obtener cualquier pago recurrente u opciones de facturación automática. Además, si su compañía de tarjeta de crédito o débito le proporciona información actualizada de la tarjeta de crédito o débito a EarthLink, acepta que EarthLink no necesita obtener autorización suya para utilizar dicha información para actualizar la información almacenada de su tarjeta de crédito o débito.
9.3 Pago con cheque
Si EarthLink ha aceptado el pago con cheque, debe recibirlo antes de la fecha de vencimiento indicada en su factura. EarthLink le cobrará una tarifa de procesamiento cada vez que pague su factura con cheque. Cuando paga sus facturas con cheque, autoriza a EarthLink a procesar el pago electrónicamente. Si su cheque es procesado electrónicamente, es posible que su cuenta de cheques se cargue el mismo día que EarthLink recibe su cheque, y no se incluirá ni su cheque ni una copia en el estado de cuenta de su cuenta de cheques. EarthLink le cobrará un cargo por los cheques devueltos o los giros bancarios devueltos de su institución financiera.
9.4 Cargo por pago atrasado
Usted acepta que por cada factura no pagada en su totalidad en la fecha de vencimiento del pago, se podrá aplicar un cargo por pago atrasado de no más de $10 por factura (sujeto a la legislación aplicable y salvo que se haya acordado expresamente lo contrario por escrito). La aceptación de pagos atrasados o parciales (incluso si están marcados como “pagados en su totalidad”) no eximirá a EarthLink de sus derechos de cobrar el monto total adeudado. También se le cobrará un cargo de no más de $30 por cheque o transacción por cada cheque u otro instrumento (incluidos los cargos a la tarjeta de crédito) devuelto sin pagar por cualquier razón (sujeto a la legislación aplicable y salvo que se haya acordado expresamente lo contrario por escrito).
9.5 Costos de cobro
EarthLink puede utilizar varios medios para recuperar el dinero adeudado. Si EarthLink contrata una agencia de cobranza o inicia una acción legal para cobrar el dinero adeudado en su cuenta, usted acepta pagar todos los costos y gastos de cobranza incurridos por EarthLink, que pueden incluir honorarios razonables de abogados y honorarios de la agencia de cobranza que se pueden basar en un porcentaje del monto adeudado, hasta un máximo del 25%, según lo permita la ley aplicable.
9.6 Suspensión o desconexión por falta de pago
Si no paga el monto total adeudado por alguno o todos los cargos, EarthLink puede suspender o cancelar las cuentas en mora según su criterio. Si le paga su tarifa de servicio a un proveedor de terceros, también se puede suspender su cuenta por falta de pago si su cuenta está en mora. Si se suspende su cuenta, se le puede cobrar una tarifa de restablecimiento para reactivarla.
9.7 Disputas de facturación
Todos los cargos se consideran válidos a menos que se disputen por escrito dentro de los treinta (30) días de la fecha de facturación. Los clientes pueden llamar al 888-327-8454 para disputar cualquier cargo de sus estados de cuenta. No se harán ajustes para los cargos que se disputen más de treinta (30) días después de la fecha de facturación.
10. CANCELACIÓN Y TERMINACIÓN
Usted solo puede cancelar su servicio de la siguiente manera:
- Cancelación telefónica (clientes residenciales): 888-327-8454
- Cancelación telefónica (clientes empresariales): 844-ELNK-BIZ
*Tenga a mano su número de cuenta y su número de teléfono actual para la verificación de la cuenta.
EarthLink NO acepta cancelaciones por correo electrónico. EarthLink le emitirá un número de confirmación por correo electrónico como prueba de la cancelación de su servicio. EarthLink no otorga reembolsos o créditos por cualquier uso previo, incluido el uso parcial durante el último mes antes de la cancelación. Ciertos cargos, como el 411 y las llamadas internacionales, se facturarán después de la fecha de cancelación de la cuenta.
La cancelación entrará en vigencia al final del ciclo de facturación actual. Si cancela el servicio y se le factura erróneamente su servicio después del final del período de facturación, EarthLink le reembolsará cualquier cargo erróneo al comprobar dicha cancelación.
En caso de que se cambie a un servicio de EarthLink diferente o que cambie la velocidad de su servicio actual, consulte con un representante de EarthLink cómo afectará dicho cambio a su plan de facturación. Para el servicio de ubicación fija, como DSL o HyperLink, si se cambia a otra ubicación, se requerirá que se provea el servicio nuevamente en la ubicación nueva. Esto puede causar una interrupción sustancial del servicio y cargos asociados con la cancelación y la creación de una cuenta nueva. Si se muda o cambia su compañía telefónica local y EarthLink puede proveer el servicio en la ubicación nueva o en la línea telefónica nueva, usted debe pagar un cargo por reactivación porque este cambio requiere una instalación nueva.
En la fecha de desactivación de su servicio, se terminará su servicio sin previo aviso, y usted ya no tendrá acceso a su correo electrónico, archivos u otra información en los servidores de EarthLink. La cancelación de su cuenta en cualquier momento no lo excusará de pagar todos los cargos acumulados e impagos adeudados en virtud de este acuerdo. Después de la fecha de cancelación de su cuenta, también será responsable de cualquier cargo no facturado, como los cargos por llamadas internacionales y asistencia de directorio.
EarthLink puede cancelar su cuenta para el servicio en cualquier momento y por cualquier motivo, entre ellos si (i) su cuenta está en mora debido a que los cargos en su método de pago fueron rechazados por cualquier razón; (ii) usted no realizó el pago antes del vencimiento o no le proporcionó a EarthLink la fecha de vencimiento de su tarjeta de crédito o débito o la fecha de vencimiento de cualquier otro método de pago antes de la fecha de vencimiento existente; (iii) EarthLink, según su criterio, cree que usted ha violado este acuerdo o cualquier otro acuerdo o política de EarthLink, o (iv) su uso del servicio está prohibido por la ley. Se le enviará una notificación de terminación (i) a través de su dirección de correo electrónico de contacto o (ii) por correo de Estados Unidos a la dirección de facturación de su cuenta de EarthLink. Si EarthLink cancela su cuenta para el servicio debido a la falta de pago y la reactiva en una fecha posterior, le facturará un cargo por reactivación de cuenta.
10.1 Cargo de terminación anticipada
Si tiene un plan a plazo y EarthLink o usted cancelan su servicio antes del final del período fijo en su plan de facturación y su plan de facturación incluye un cargo por cancelación anticipada, EarthLink le facturará el cargo por cancelación anticipada establecido en su plan de facturación. En ciertas situaciones, EarthLink puede renunciar al cargo por cancelación anticipada, según su criterio, si (i) EarthLink ya no provee el servicio en su ubicación actual, (ii) usted vive en un área considerada actualmente como un área de desastre climático o de guerra o (iii) usted fue enviado al servicio militar activo.
11. SUPERVISIÓN DEL SERVICIO
EarthLink no tiene la obligación de monitorear el servicio, pero puede hacerlo para (i) cumplir con las leyes, regulaciones o solicitudes gubernamentales o legales; (ii) proteger la integridad general del servicio (incluida la red de EarthLink); (iii) operar los aspectos técnicos del servicio de una manera apropiada, efectiva y razonable; (iv) protegerse a sí misma, a sus empleados o a otros como se describe en la Política de privacidad, o (v) hacer cumplir o prevenir violaciones a este acuerdo u otros acuerdos o políticas de EarthLink.
EarthLink puede eliminar inmediatamente sus materiales o cualquiera de su información de los servidores de EarthLink, en su totalidad o en parte, si cree razonablemente que infringe los derechos de propiedad de otros o viola los acuerdos o políticas de EarthLink o cualquier ley o regulación.
EarthLink hará esfuerzos comercialmente razonables para programar cualquier interrupción de mantenimiento de manera que se minimice el impacto en los suscriptores; sin embargo, no puede garantizar que no se interrumpirá su servicio y no siempre puede proporcionar aviso previo de tales interrupciones.
12. PROPIEDAD DE EARTHLINK Y PROPIEDAD INTELECTUAL
Usted entiende que el servicio puede incluir información, comunicaciones, código, software, fotos, texto, gráficos de video, sonidos, imágenes, logotipos y otros materiales y servicios que son propiedad, provistos y mantenidos por EarthLink o sus proveedores (“contenido de EarthLink”). Sin embargo, usted acepta y entiende que EarthLink puede permitir el acceso y uso del contenido de EarthLink y que el contenido de EarthLink está protegido por derechos de autor, marcas registradas y derechos de propiedad. Usted no podrá copiar, reproducir, distribuir o crear trabajos derivados del contenido de EarthLink, a menos que EarthLink lo autorice expresamente.
También se le prohíbe infringir, publicar, enviar, copiar, cargar, descargar, publicar, transmitir, reproducir o distribuir software, contenido de video o audio o cualquier otro material que esté protegido por derechos de autor, marca registrada, patente, secreto comercial, cualquier otro tipo de derechos de propiedad intelectual, leyes de marca registrada u otro derecho de propiedad de cualquier parte en relación con su uso de los servicios o del equipo, a menos que usted posea o controle los derechos de los mismos o haya recibido todo el consentimiento necesario para hacerlo. Esta prohibición incluye el uso de cualquier material o información, incluidas las imágenes o fotografías que se ponen a disposición a través de los servicios. EarthLink no asume ninguna responsabilidad, y usted asume todos los riesgos, con respecto a la determinación de si el material es de dominio público o si lo puede utilizar para tales propósitos. En adelante nos referiremos a cualquier software proporcionado por EarthLink en relación con cualquier servicio o equipo como “software.”
13. RENUNCIA DE GARANTÍA
El SERVICIO Y EL EQUIPO SE PRESTAN EN EL ESTADO EN QUE SE ENCUENTRAN Y SEGÚN DISPONIBILIDAD, SIN GARANTÍAS DE NINGÚN TIPO. EARTHLINK Y SUS PROVEEDORES Y VENDEDORES NO GARANTIZAN QUE (I) EL SERVICIO SERÁ ININTERRUMPIDO, SIN ERRORES O LIBRE DE VIRUS U OTROS COMPONENTES DAÑINOS; (II) EL SERVICIO O SOFTWARE O EQUIPO SATISFARÁN SUS REQUISITOS; (III) LOS RESULTADOS QUE PUEDAN OBTENERSE DEL USO DEL SERVICIO, SOFTWARE O EQUIPO SERÁN PRECISOS O CONFIABLES, Y (IV) LA CALIDAD DE CUALQUIER PRODUCTO, SERVICIO, INFORMACIÓN U OTRO MATERIAL ADQUIRIDO U OBTENIDO POR USTED A TRAVÉS DEL SERVICIO, SOFTWARE O EQUIPO SATISFARÁ SUS EXPECTATIVAS. EARTHLINK Y SUS PROVEEDORES Y VENDEDORES NO DAN GARANTÍAS EXPRESAS CON RESPECTO AL SERVICIO, SOFTWARE Y EQUIPO Y RENUNCIAN A TODAS LAS GARANTÍAS IMPLÍCITAS, INCLUIDAS, PERO SIN LIMITARSE A, LAS GARANTÍAS DE TÍTULO, DE NO INFRACCIÓN, DE COMERCIABILIDAD Y DE APTITUD PARA UN PROPÓSITO PARTICULAR.
SI USTED DESCARGA U OBTIENE DE OTRO MODO CUALQUIER MATERIAL MEDIANTE EL USO DEL SERVICIO, EL EQUIPO O EL SOFTWARE, LO HACE SEGÚN SU CRITERIO Y A SU PROPIO RIESGO Y SERÁ RESPONSABLE DE CUALQUIER DAÑO A SU SISTEMA INFORMÁTICO O DE LA PÉRDIDA DE DATOS QUE RESULTE DE LA DESCARGA DE DICHO MATERIAL. NINGÚN CONSEJO O INFORMACIÓN, YA SEA ORAL O ESCRITO, QUE OBTENGA DE EARTHLINK A TRAVÉS O DESDE EL SERVICIO, EQUIPO O SOFTWARE CREARÁ NINGUNA GARANTÍA QUE NO ESTÉ EXPRESAMENTE ESTABLECIDA EN EL ACUERDO.
14. LIMITACIÓN DE RESPONSABILIDAD
USTED ENTIENDE Y ACEPTA EXPRESAMENTE QUE EARTHLINK Y SUS FUNCIONARIOS, DIRECTORES, EMPLEADOS, SUBSIDIARIAS, AFILIADOS, AGENTES, PROVEEDORES Y VENDEDORES (COLECTIVAMENTE “PARTES DE EARTHLINK”) NO TENDRÁN NINGUNA RESPONSABILIDAD POR NINGUNA RECLAMACIÓN, PÉRDIDA, ACCIÓN LEGAL, DAÑO, DEMANDA O PROCEDIMIENTO EN RELACIÓN CON EL SERVICIO Y EL EQUIPO QUE RESULTEN DE: (I) LA DISPONIBILIDAD O LA CALIDAD DENTRO DEL ÁREA DE COBERTURA INDEPENDIENTEMENTE DE LAS CAUSAS DEL PROBLEMA; (II) OTROS USUARIOS QUE ACCEDAN A SU DISPOSITIVO; (III) VARIACIONES EN LA VELOCIDAD O EN LA DISPONIBILIDAD DE BANDA ANCHA PARA CADA DISPOSITIVO CONECTADO A LA RED DE EARTHLINK; (IV) VIOLACIONES DE SEGURIDAD; (V) ESCUCHAS CLANDESTINAS; INTERCEPCIÓN DEL TRÁFICO ENVIADO O RECIBIDO USANDO EL SERVICIO; (VI) SU CONFIANZA EN EL SERVICIO O SU USO DEL MISMO; (VII) INTERRUPCIONES (INCLUSO DE MANTENIMIENTO), ELIMINACIÓN DE ARCHIVOS, ERRORES O DEFECTOS, INDEPENDIENTEMENTE DE QUE SUS DATOS SE MANTENGAN EN LOS SERVIDORES DE EARTHLINK O EN SUS DISPOSITIVOS; (VIII) DEMORAS EN LA OPERACIÓN, TRANSMISIONES, CORRUPCIÓN DE DATOS, DESTINOS INVÁLIDOS O CUALQUIER FALLA EN EL DESEMPEÑO DEL SERVICIO; (IX) EL USO DEL SERVICIO POR USTED O UN TERCERO QUE INFRINJA LOS DERECHOS DE AUTOR, PATENTES, MARCAS REGISTRADAS, SECRETOS COMERCIALES, CONFIDENCIALIDAD, PRIVACIDAD, OTRA PROPIEDAD INTELECTUAL, DERECHOS DE PROPIEDAD O CONTRACTUALES DE UN TERCERO, O (X) LA EXACTITUD, INTEGRIDAD Y UTILIDAD DE CUALQUIER PRODUCTO, SERVICIO O INFORMACIÓN DE UN TERCERO O LA COMERCIABILIDAD DE DICHOS ARTÍCULOS (INCLUIDOS CUALQUIERA DE DICHOS ARTÍCULOS OFRECIDOS A TRAVÉS DE SITIOS WEB DE MARCA COMPARTIDA ENLAZADOS DESDE LOS SITIOS WEB DE EARTHLINK).
LAS PARTES DE EARTHLINK NO TENDRÁN NINGUNA RESPONSABILIDAD EN ABSOLUTO POR (I) EL HECHO DE QUE USTED NO HAYA INSTALADO, USADO U OPERADO CORRECTAMENTE EL EQUIPO O (II) CUALQUIER DAÑO O PÉRDIDA O DESTRUCCIÓN DE CUALQUIERA DE SUS DISPOSITIVOS, SOFTWARE, ARCHIVOS, DATOS, PERIFÉRICOS O PROPIEDAD DEBIDO A SU INSTALACIÓN, INTENTO DE INSTALACIÓN, USO, REPARACIÓN O ELIMINACIÓN DE CUALQUIER EQUIPO.
LAS LIMITACIONES ANTERIORES SE APLICAN A LOS ACTOS, OMISIONES, NEGLIGENCIAS Y NEGLIGENCIA GRAVE DE LAS PARTES DE EARTHLINK QUE, DE NO EXISTIR ESTA DISPOSICIÓN, DARÍAN LUGAR A LA ACCIÓN CONTRA CUALQUIER PARTE DE EARTHLINK POR CONTRATO, AGRAVIO O CUALQUIER OTRA DOCTRINA JURÍDICA. SUS ÚNICOS Y EXCLUSIVOS RECURSOS EN VIRTUD DE ESTE ACUERDO SON LOS QUE SE ESTABLECEN EXPRESAMENTE EN EL MISMO.
LA RESPONSABILIDAD ACUMULADA DE CUALQUIER PARTE DE EARTHLINK HACIA USTED POR CUALQUIER Y TODAS LAS RECLAMACIONES RELACIONADAS CON EL USO DEL SERVICIO Y DEL EQUIPO NO EXCEDERÁ EL MONTO TOTAL DE LAS TARIFAS DE SERVICIO PAGADAS DURANTE LOS TRES MESES INMEDIATAMENTE ANTERIORES A UNA RECLAMACIÓN.
USTED PUEDE TENER OTROS DERECHOS DE ACUERDO CON CIERTAS LEYES EN CIERTOS ESTADOS QUE NO PERMITEN LA EXCLUSIÓN DE GARANTÍAS IMPLÍCITAS O LA EXCLUSIÓN O LIMITACIÓN DE CIERTOS DAÑOS.
15. INDEMNIZACIÓN
Usted acepta defender, indemnizar y eximir de toda responsabilidad a las partes de EarthLink, así como de todas las reclamaciones, demandas, querellas, acciones, juicios, pérdidas, costos y daños de terceros, entre ellos daños directos, indirectos y consecuentes, honorarios de abogados y gastos que una parte de EarthLink pueda mantener o incurrir por razón de su uso o mal uso del servicio o del uso o mal uso del servicio por cualquier otra persona a través de su cuenta, incluido, pero sin limitarse a, el uso o mal uso del servicio (i) en violación de las leyes o regulaciones aplicables o los términos de este acuerdo o cualquier otro acuerdo o política de EarthLink; (ii) relacionado con cualquier reclamación por violación de cualquier derecho de propiedad intelectual que surja de o en conexión con dicho uso o mal uso, o (iii) de cualquier manera que dañe a cualquier persona o resulte en la lesión personal o muerte de cualquier persona o en el daño o pérdida de cualquier propiedad tangible o intangible (incluidos los datos).
16. COMUNICACIONES ELECTRÓNICAS Y TELEFÓNICAS
16.1 Comunicaciones electrónicas
Usted acepta recibir notificaciones, documentos, divulgaciones y otras comunicaciones acerca de su cuenta o del servicio de EarthLink por parte de EarthLink (“comunicaciones”) en un formato electrónico a su dirección de correo electrónico de contacto y acepta que las comunicaciones que EarthLink le proporcione electrónicamente se considerarán por escrito. Si no desea recibir comunicaciones de EarthLink electrónicamente o si retira su consentimiento para recibir dichas comunicaciones electrónicamente, debe dejar de utilizar el servicio. El retiro de su consentimiento no afectará la validez legal y la aplicabilidad de cualquier comunicación electrónica proporcionada o negocios realizados entre EarthLink y usted antes del momento en que retire su consentimiento.
16.2 Llamadas telefónicas y mensajes de texto
Además, por el presente acepta y entiende que brindar su número telefónico constituye su consentimiento expreso previo para recibir llamadas automatizadas y marcadas manualmente, mensajes de texto y mensajes pregrabados informativos en los números telefónicos que usted le haya proporcionado a EarthLink en relación con su suscripción o uso del servicio. Para comprar productos o servicios de EarthLink, no se requiere el consentimiento para recibir llamadas automatizadas, mensajes de texto o mensajes pregrabados.
16.3 16.3 Cambio de sus preferencias de contacto
Usted puede modificar sus preferencias de contacto con respecto a las comunicaciones o a las llamadas marcadas manualmente, los mensajes de texto y los mensajes pregrabados de EarthLink si visita directamente myaccount.earthlink.net/cam/contactinfo.jsp o si llama al Servicio de Atención al Cliente de EarthLink. También puede enviar “STOP” en respuesta a cualquier mensaje de texto de EarthLink para dejar de recibir mensajes de texto de EarthLink.
17. SERVICIO DE ATENCIÓN AL CLIENTE
Para obtener atención al cliente en línea para su servicio, incluida la solución de problemas de correo electrónico, ciertos problemas de conexión, problemas de facturación, configuración de su correo electrónico y mantenimiento de la cuenta en línea, visite support.earthlink.net/ para los servicios de EarthLink. Si tiene preguntas de facturación específicas, también puede ingresar en “Mi cuenta” (My account) en myaccount.earthlink.net/cam/whlogin.jsp. Para comunicarse con el Servicio de Atención al Cliente de EarthLink por teléfono o por chat en vivo con respecto a los servicios de EarthLink, visite www.earthlink.net/contact/.
EarthLink puede proporcionar soporte técnico para ciertas configuraciones de software de computadoras y configuraciones de navegadores para problemas de conexión a internet a través de computadoras portátiles y tabletas, pero no para teléfonos inteligentes. Sin embargo, EarthLink puede referirlo al fabricante de cualquier hardware o software para obtener soporte técnico.
18. LEGISLACIÓN APLICABLE
El presente acuerdo y toda reclamación o acción relacionada directa o indirectamente con el mismo se regirán por las leyes del estado de Georgia, ya sea por vía contractual o extracontractual o por cualquier otra teoría jurídica, sin tener en cuenta el conflicto de disposiciones legales.
19. RESOLUCIÓN DE DISPUTAS MEDIANTE ARBITRAJE VINCULANTE Y RENUNCIA A LAS DEMANDAS COLECTIVAS (INCLUIDA INFORMACIÓN IMPORTANTE PARA LOS RESIDENTES DE CALIFORNIA)
LEA CON ATENCIÓN LAS SIGUIENTES DISPOSICIONES PARA ASEGURARSE DE QUE ENTIENDE CADA UNA DE ELLAS. Este acuerdo requiere el uso de arbitraje para resolver disputas y también limita los recursos disponibles para usted en caso de una disputa.
19.1 Resumen
La mayoría de las preocupaciones de los suscriptores pueden resolverse llamándonos a cualquiera de nuestros números de teléfono designados, que pueden encontrarse en www.earthlink.net/contact-us/. Si EarthLink no puede resolver su queja a su satisfacción (o si EarthLink no ha podido resolver una disputa que tiene con usted después de intentar hacerlo informalmente), ambos acordamos resolver esas disputas a través de un arbitraje vinculante o un tribunal de reclamaciones menores en lugar de en los tribunales de jurisdicción general. El arbitraje es más informal que una demanda en un tribunal. El arbitraje utiliza un árbitro neutral en vez de un juez o jurado, permite un descubrimiento más limitado que en el tribunal y está sujeto a una revisión muy limitada por parte de los tribunales. Los árbitros pueden conceder los mismos daños y perjuicios que un tribunal. Todo arbitraje en virtud de este acuerdo tendrá lugar de forma individual; no se permiten los arbitrajes colectivos ni las demandas colectivas. En caso de cualquier reclamo no frívolo que no exceda los $75,000, EarthLink pagará todos los costos del arbitraje. Además, en el arbitraje usted tiene derecho a recuperar los honorarios de los abogados de EarthLink al menos en la misma medida en que lo haría en un tribunal.
De igual manera, bajo ciertas circunstancias (como se explica a continuación), EarthLink le pagará más que el monto de la indemnización del árbitro y le pagará a su abogado (si lo hubiera) sus honorarios razonables de abogados si el árbitro le concede un monto mayor que el que EarthLink le ha ofrecido para resolver la disputa.
19.2 Acuerdo de arbitraje
EarthLink y usted aceptan resolver todas las disputas y reclamaciones a través del arbitraje vinculante de la Asociación Estadounidense de Arbitraje (American Arbitration Association, AAA). Este acuerdo de arbitraje tiene la intención de ser interpretado ampliamente. Incluye, pero no se limita a:
- Reclamaciones que surjan o estén relacionadas con cualquier aspecto de la relación entre nosotros, ya sea basada en un contrato, agravio, estatuto, fraude, tergiversación o cualquier otra teoría legal;
- Reclamaciones que hayan surgido antes de este o cualquier otro acuerdo anterior (incluidas, pero sin limitarse a, reclamaciones relacionadas con la publicidad);
- Reclamaciones que actualmente son objeto de una supuesta demanda colectiva en la que usted no es miembro de una demanda certificada, y
- Reclamaciones que puedan surgir después de la terminación del presente acuerdo.
Las referencias a “EarthLink”, “usted” y “nosotros” incluyen nuestras respectivas subsidiarias, afiliados, agentes, empleados, predecesores en interés, sucesores y cesionarios, así como todos los usuarios o beneficiarios autorizados o no autorizados del servicio según este acuerdo o acuerdos previos entre nosotros. A pesar de lo mencionado anteriormente, cualquiera de las partes puede presentar una demanda individual en el tribunal de reclamaciones menores en lugar de un arbitraje si la reclamación califica para el tribunal de reclamaciones menores en un lugar donde la jurisdicción y el distrito de EarthLink y de usted sea apropiado. Este acuerdo de arbitraje no le impide presentar asuntos ante las agencias federales, estatales o locales. Tales agencias pueden, si la ley lo permite, buscar compensación contra nosotros en su nombre.
Usted acepta que, al celebrar este acuerdo, usted y EarthLink renuncian al derecho a un juicio por jurado o a participar en una demanda colectiva. Este acuerdo demuestra una transacción en el comercio interestatal, y por lo tanto la Ley Federal de Arbitraje (Federal Arbitration Act, FAA) rige la interpretación y aplicación de esta disposición.
19.3 Resolución informal de disputas antes del arbitraje
19.3(1) Notificación de la disputa
Una parte que pretenda solicitar un arbitraje primero debe enviarle a la otra, por correo certificado, una notificación de disputa por escrito (“notificación”). La notificación para EarthLink se debe enviar a: EarthLink, LLC, 980 Hammond Drive NE, Suite 400 Atlanta, GA 30328, a la atención del Departamento jurídico (arbitraje) (“dirección de notificaciones”). La notificación debe (a) describir la naturaleza y el fundamento de la demanda o disputa y (b) establecer la compensación específica que se busca (“demanda”). La notificación para usted se enviará a su dirección de facturación o a la dirección de correo electrónico de contacto que EarthLink tiene en sus archivos.
19.3(2) Propuestas del acuerdo
No se le revelará al árbitro el monto de cualquier oferta de acuerdo hecha por EarthLink o usted en ningún arbitraje entre nosotros hasta después de que el árbitro determine el monto, si lo hubiera, al que usted o EarthLink tiene derecho.
19.3(3) Falta de acuerdo
Si EarthLink y usted no llegan a un acuerdo para resolver la reclamación dentro de los 45 días posteriores a la recepción de la notificación, usted o EarthLink pueden iniciar un procedimiento de arbitraje.
19.4 Comienzo del arbitraje
Puede iniciar un arbitraje si presenta un formulario de reclamación en la AAA y le envía una copia del formulario de reclamación a EarthLink a la dirección de notificaciones. Puede acceder al formulario de reclamación y a las instrucciones para presentarlo en el sitio web de la AAA: www.adr.org. Si EarthLink recibe una notificación en la dirección de notificaciones de que usted ha comenzado un arbitraje y ha pagado la tarifa de presentación a la AAA, le reembolsará rápidamente el pago de la tarifa de presentación mediante un cheque a su dirección o mediante un crédito a su cuenta, a menos que su reclamación sea por más de $75,000. (La tarifa de presentación es actualmente de $200 para reclamaciones menores de $10,000, pero está sujeta a cambios por parte del proveedor de arbitraje. Si no puede pagar esta tarifa, EarthLink la pagará directamente al recibir una solicitud por escrito de su parte a la dirección de notificaciones).
19.5 Procedimientos de arbitraje
El arbitraje se regirá por el Reglamento de arbitraje comercial y los procedimientos suplementarios para las disputas relacionadas con el consumidor (colectivamente, “reglamento de la AAA”) de la AAA, modificado por el presente acuerdo, y será administrado por la AAA. El reglamento de la AAA está disponible en línea en www.adr.org o si llama a la AAA al 800-778-7879. Un árbitro, seleccionado según el reglamento de la AAA, dirigirá el arbitraje. El árbitro está obligado a cumplir los términos del presente acuerdo. Todas las cuestiones son para que el árbitro decida, excepto las cuestiones relacionadas con el alcance y la aplicabilidad de la disposición de arbitraje que son para que un tribunal decida. A menos que EarthLink y usted acuerden lo contrario, cualquier audiencia de arbitraje se llevará a cabo en el condado (o parroquia) de su dirección de facturación. El derecho a una audiencia será determinado por el reglamento de la AAA. Independientemente de la forma en que se lleve a cabo el arbitraje, el árbitro emitirá una decisión escrita y congruente suficiente para explicar los resultados y conclusiones esenciales en los que se basa la compensación.
19.6 Apelación
Si la compensación emitida por el árbitro supera los $75,000, cualquiera de las partes puede apelar esa compensación ante un panel de tres árbitros administrado por la AAA mediante una notificación de apelación por escrito presentada en un plazo de treinta (30) días a partir de la fecha de vigencia de la compensación arbitral escrita. Los miembros del panel de tres árbitros serán seleccionados de acuerdo con el reglamento de la AAA. La AAA notificará a la otra parte que se ha apelado la compensación. El panel de tres árbitros emitirá su decisión en un plazo de ciento veinte (120) días a partir de la fecha de la notificación de apelación de la parte apelante. La decisión del panel de tres árbitros será definitiva y vinculante, excepto para cualquier derecho de apelación que exista en virtud de la AAA. Si la compensación emitida por el árbitro no excede los $75,000, cualquier derecho de apelación de la compensación se regirá por la FAA.
19.7 Tasas de arbitraje
Salvo que se disponga lo contrario en el presente, EarthLink pagará todos los gastos de presentación de la AAA, de administración y los honorarios de los árbitros por cualquier arbitraje iniciado de acuerdo con los requisitos de notificación mencionados anteriormente. Sin embargo, si el árbitro determina que el motivo de su demanda o el recurso solicitado en la demanda es frívolo o se ha presentado con un propósito impropio (según indican las normas establecidas en la Regla Federal de Procedimiento Civil 11(b) [Federal Rule of Civil Procedure]), el pago de todos esos honorarios se regirá por el reglamento de la AAA. En tal caso, usted acepta reembolsarle a EarthLink todos los fondos previamente desembolsados por EarthLink que de otra manera son su obligación de pago según el reglamento de la AAA. Además, si usted inicia un arbitraje en el que solicita más de $75,000 en daños y perjuicios, el pago de estos honorarios se regirá por el reglamento de la AAA.
19.8 Compensación y honorarios de abogados
Si el árbitro le emite una compensación mayor que el valor de la última oferta de conciliación escrita de EarthLink hecha antes de que se seleccionara un árbitro o si el árbitro le emite una compensación y EarthLink no hizo ninguna oferta de conciliación, EarthLink le pagará el monto de la compensación o $2,500 (el “pago alternativo”), el monto que sea mayor, y le pagará a su abogado, si lo hubiera, el importe de los honorarios de abogado en que haya incurrido. EarthLink también reembolsará los gastos (incluidos los honorarios y los cargos de los testigos expertos) que su abogado, si lo hubiera, acumule razonablemente y los documentos con especificidad para investigar, preparar y llevar adelante su reclamación en el arbitraje (la “compensación de los honorarios del abogado”).
El árbitro puede emitir dictámenes y resolver disputas en cuanto al pago y el reembolso de honorarios, gastos y el pago alternativo y la compensación de los honorarios del abogado en cualquier momento del procedimiento y a pedido de cualquiera de las partes, dentro de los 14 días siguientes al dictamen del árbitro sobre los méritos.
El derecho a los honorarios y los gastos de abogados que se discute en esta sección 19.8 complementa cualquier derecho a los honorarios y gastos de abogados que usted pueda tener de acuerdo con la ley aplicable. Por lo tanto, si tuviera derecho a una cantidad mayor en virtud de la ley aplicable, esta disposición no impide que el árbitro le conceda ese monto. Sin embargo, no podrá recuperar las compensaciones duplicadas de los honorarios o gastos de los abogados. Aunque de acuerdo con algunas leyes EarthLink puede tener el derecho a una compensación de honorarios y gastos de abogados si prevalece en un arbitraje, EarthLink acepta que no buscará tal compensación.
19.9 Renuncia a demandas colectivas; límites del alcance de la autoridad del árbitro
El árbitro podrá conceder medidas declaratorias o cautelares solo a favor de la parte individual que solicita el recurso y solo en la medida en que sea necesario para proporcionar el recurso garantizado por la demanda individual de esa parte. USTED Y EARTHLINK ACEPTAN QUE CADA UNO PUEDE PRESENTAR DEMANDAS CONTRA EL OTRO SOLO EN SU CAPACIDAD INDIVIDUAL Y NO COMO DEMANDANTE O MIEMBRO DE UNA DEMANDA COLECTIVA EN CUALQUIER SUPUESTO PROCEDIMIENTO COLECTIVO O REPRESENTATIVO. Además, a menos que usted y EarthLink acepten lo contrario, el árbitro no podrá consolidar más de la reclamación de una persona y no podrá presidir de otra manera ningún tipo de procedimiento colectivo o representativo. Si se determina que esta disposición específica no es aplicable, esta disposición de arbitraje será nula y quedará sin efecto, y un tribunal escuchará todas las disputas.
19.10 Cambios futuros en el acuerdo de arbitraje
No obstante cualquier disposición en este acuerdo que indique lo contrario, si EarthLink realiza algún cambio futuro a esta disposición de arbitraje (que no sea un cambio en la dirección de notificaciones) durante el período de su suscripción con EarthLink, usted puede rechazar dicho cambio enviándonos una notificación por escrito a la dirección de notificaciones con sello postal dentro de los 30 días de la fecha del cambio. Al rechazar cualquier cambio futuro, usted acepta que arbitrará cualquier disputa entre nosotros de acuerdo con el lenguaje de esta sección 19 de esta versión con fecha del 1 de diciembre de 2020.
19.11 Aviso a los residentes de California
Los residentes de California tienen derecho a la siguiente información:
El servicio es proporcionado por EarthLink, LLC, 980 Hammond Drive NE, Suite 400 Atlanta, Georgia 30328. Los cargos pueden variar dependiendo del tipo de servicio.
Puede comunicarse con la Unidad de Asistencia para Quejas de la División de Servicios al Consumidor del Departamento de Asuntos del Consumidor de California por escrito en 1625 N. Market Blvd., Suite S 202, Sacramento, California 95834 o por teléfono al 800-952-5210.
20. VIGENCIA
Las secciones 4, 7, 10.1, 12, 13, 14, 15, 16 y 19 de este acuerdo continuarán después de la terminación del mismo.
21. REVISIONES DE ESTE ACUERDO
EarthLink puede revisar, enmendar o modificar este acuerdo en cualquier momento al publicar la versión revisada de este acuerdo en el sitio web de EarthLink en www.earthlink.net o www.peoplepc.com. La versión revisada entrará en vigencia en la fecha en que se publique como se indica al final de la versión revisada. El uso continuado del servicio después de la fecha de la versión revisada constituye su aceptación de todas las revisiones. Si no acepta las revisiones de la versión revisada, su única opción será terminar su cuenta y el uso del servicio.
22. DISPOCIONES VARIAS
No podrá ceder sus derechos o delegar ninguna de sus obligaciones en virtud de este acuerdo sin el consentimiento previo por escrito de EarthLink, y cualquier intento de cesión o delegación sin dicho consentimiento será nulo. Si una o más disposiciones de este acuerdo se consideran inválidas, ilegales o inaplicables, la validez, legalidad y aplicabilidad de las disposiciones restantes no se verán afectadas o perjudicadas por ello. Lo expuesto anteriormente no se aplica a la prohibición de demandas colectivas o representativas que forma parte de la disposición de arbitraje de la sección 19; si se determina que esa prohibición no es aplicable, toda la disposición de RESOLUCIÓN DE DISPUTAS MEDIANTE ARBITRAJE VINCULANTE (pero solo la disposición de RESOLUCIÓN DE DISPUTAS MEDIANTE ARBITRAJE VINCULANTE) será nula y quedará sin efecto, y un tribunal escuchará la disputa. EarthLink puede enmendar o reemplazar dicha disposición inaplicable con una que sea válida y aplicable y que logre, en la medida de lo posible, los objetivos e intenciones originales de EarthLink tal como se reflejan en la disposición original. Nada en este acuerdo o en la comprensión de las partes les otorga a las partes la condición de agencia, asociación u otra forma de empresa conjunta entre ellas. EarthLink puede subcontratar cualquier trabajo, obligaciones u otro desempeño requerido de EarthLink de acuerdo con este acuerdo sin su consentimiento. EarthLink no será responsable por demoras, daños o fallas en el desempeño debido a causas que excedan su control razonable, entre ellas, actos de un gobierno en su capacidad soberana, actos de guerra, terrorismo, actos de un enemigo público, incendios, terremotos, fuerza mayor, disputas laborales, huelgas, recesos laborales u otra actividad laboral.
Fecha de entrada en vigencia: febrero 1, 2021
Anexo 1: Lista de servicios de internet de EarthLink
A menos que se disponga expresamente lo contrario por escrito, los servicios cubiertos por el Acuerdo de servicios de internet de EarthLink incluyen, sin limitación, los que se enumeran a continuación:
- Servicio de conexión por línea conmutada de EarthLink
- Servicio de internet DSL residencial de EarthLink
- Servicio de internet DSL residencial autónomo de EarthLink
- Servicio de internet de alta velocidad de HyperLink por EarthLink
- Servicio de copia de seguridad en línea
Los términos que no se definen en estos anexos tienen los significados que se les atribuyen en el Acuerdo de servicios de internet de EarthLink.
Anexo 2: Servicio de conexión por línea conmutada de EarthLink
Información sobre el servicio de conexión por línea conmutada de EarthLink: el servicio de conexión por línea conmutada generalmente abarca y se refiere a los servicios comercializados como “servicio de conexión por línea conmutada de EarthLink” y a cualquier software y herramienta relacionados que se describen en www.earthlink.net.
El servicio de conexión por línea conmutada puede incluir una conexión a internet por línea conmutada. Según el plan de facturación del servicio de conexión por línea conmutada de EarthLink, es posible que tenga un límite en el número de horas de conexión a internet por ciclo de facturación mensual.
A menos que su servicio incluya una dirección IP estática, se le asignará una dirección IP dinámica. Para el servicio de conexión por línea conmutada, EarthLink se reserva el derecho de agotar las conexiones que EarthLink considere excesivas.
Cargos adicionales para los clientes del servicio de conexión por línea conmutada de EarthLink: el servicio de conexión por línea conmutada permite una conexión a internet por línea conmutada desde una sola computadora a la vez sin incurrir en cargos adicionales; sin embargo, si dos o más dispositivos se conectan a una cuenta de conexión a internet por línea conmutada al mismo tiempo (“uso simultáneo”), se acumularán cargos por uso simultáneo para ese mes. El cargo por uso simultáneo es de $1.00 por hora, prorrateado al minuto, hasta el final del ciclo de facturación mensual. El cargo por uso simultáneo se agregará a su factura mensual. Aunque algunos planes de acceso a EarthLink vienen con múltiples direcciones de correo electrónico, se cobrarán cargos por uso simultáneo si dos o más conexiones por línea conmutada desde una cuenta para el servicio de conexión por línea conmutada acceden a más de una de estas direcciones de correo electrónico al mismo tiempo.
Cargos por teléfono local, peaje y larga distancia: EarthLink le proporcionará un número de acceso de conexión por línea conmutada para acceder al servicio (“número POP”). Al utilizar el servicio, usted es el único responsable de determinar si el uso de un número POP en particular le hará incurrir en cargos de larga distancia, peaje o cualquier otro cargo. EarthLink no garantiza que cualquier número POP que proporcione sea una llamada local desde su ubicación. EarthLink no es responsable de ningún cargo de larga distancia, peaje o de otro tipo en el que usted incurra.
EarthLink puede cambiar sus números POP en cualquier momento. EarthLink se reserva el derecho de indicarle que use ciertos números POP para acceder al servicio o que restrinja el uso de determinados números POP.
Términos de equipo y software: EarthLink enviará un kit de bienvenida que incluirá el software (“software de acceso a EarthLink”) que usted puede utilizar para acceder al servicio de conexión por línea conmutada. El software de acceso de EarthLink incluye un asistente de configuración para guiarlo paso a paso a través del proceso de instalación. Los requisitos mínimos de computadora para el software de acceso de EarthLink se encuentran en www.earthlink.net.
Además del software de acceso de EarthLink, el servicio de conexión por línea conmutada requiere un módem para acceder a internet. Si su equipo no tiene un módem para acceder a una conexión por línea conmutada, puede comprar el módem de conexión por línea conmutada de EarthLink para acceder al servicio de conexión por línea conmutada por un cargo único más gastos de envío y manejo. EarthLink recomienda el módem de conexión por línea conmutada de EarthLink, que incluye una garantía de un año, para asegurar el soporte técnico continuo.
Si el servicio técnico de EarthLink determina durante el período de garantía del servicio de conexión por línea conmutada que su módem de conexión por línea conmutada de EarthLink está defectuoso, EarthLink le enviará sin costo para usted un módem de conexión por línea conmutada de EarthLink de reemplazo a la dirección de envío que conste en sus archivos. EarthLink no cobrará cargos de envío o manejo por el envío del módem de reemplazo, excepto si actualiza el método de envío a entrega al día siguiente.
Anexo 3: Servicios de internet de alta velocidad y DSL de EarthLink
Información sobre el servicio de internet de alta velocidad y DSL: los servicios de internet de alta velocidad y DSL generalmente abarcan y se refieren a los servicios comercializados como el servicio de internet DSL residencial de EarthLink, el servicio de internet DSL residencial autónomo de EarthLink, el servicio de internet de alta velocidad de HyperLink por EarthLink y a cualquier software y herramienta relacionados que se describen en www.earthlink.net.
Cargos adicionales para los clientes del servicio de internet de alta velocidad y DSL: los servicios de internet de alta velocidad y DSL incluyen una conexión a internet por línea conmutada por hasta 20 horas por ciclo de facturación mensual. Al calcular las 20 horas de uso, se cuenta el uso de conexión por línea conmutada de cada equipo que se conecta a su cuenta para acceder a internet. Por ejemplo, si tiene dos equipos conectados desde las 10:00 a. m. hasta las 11:00 a. m., su uso total para ese período será de 2 horas de uso. Si el uso de su conexión por línea conmutada excede las 20 horas por mes, se le cobrará $1.00 adicional por hora (hasta un máximo de $21.95 por mes), prorrateados al minuto, hasta el final del ciclo de facturación mensual.
Cargos por teléfono local, peaje y larga distancia: EarthLink le proporcionará un número de acceso de conexión por línea conmutada para acceder al servicio (“número POP”). Al utilizar el servicio, usted es el único responsable de determinar si el uso de un número POP en particular le hará incurrir en cargos de larga distancia, peaje o cualquier otro cargo. EarthLink no garantiza que cualquier número POP que proporcione sea una llamada local desde su ubicación. EarthLink no es responsable de ningún cargo de larga distancia, peaje o de otro tipo en el que usted incurra.
EarthLink puede cambiar sus números POP en cualquier momento. EarthLink se reserva el derecho de indicarle que use ciertos números POP para acceder al servicio o que restrinja el uso de determinados números POP.
Términos del equipo de HyperLink: el servicio de internet de alta velocidad de HyperLink por EarthLink (“servicio de HyperLink”) generalmente requiere de un equipo especial que EarthLink instalará en su hogar (“equipo de HyperLink”). EarthLink le cobrará un cargo de instalación por adelantado a su cuenta y coordinará con usted para programar la fecha de instalación del equipo por un técnico del servicio en su dirección de servicio.
El técnico determinará el lugar de instalación más apropiado para el equipo de HyperLink a fin de dar soporte a su servicio de HyperLink. Si usted prefiere un lugar de instalación diferente, pueden aplicarse cargos adicionales. Si no acepta el lugar de instalación del equipo de HyperLink, o si no desea pagar los cargos adicionales, puede cancelar el servicio de HyperLink. Todos los cargos incurridos serán reembolsados a su cuenta de EarthLink o a su tarjeta de crédito registrada.
Si el cableado existente no cumple con los estándares de EarthLink, se pueden aplicar cargos adicionales para obtener una actualización del cableado. Si usted solicita cableado adicional, también se pueden aplicar cargos. Después de que se haya instalado el equipo de HyperLink, si desea trasladar el equipo de HyperLink a un lugar diferente dentro de su dirección de servicio, es su responsabilidad comunicarse con un proveedor tercero.
LA INSTALACIÓN DEL EQUIPO DE HYPERLINK Y EL PRIMER USO DEL SERVICIO DE HYPERLINK PUEDEN INTERFERIR CON EL FUNCIONAMIENTO NORMAL DE UN SISTEMA MONITOREADO DE ALARMA O DE RESPUESTA A EMERGENCIAS. ES ESENCIAL QUE PRUEBE CUALQUIER SISTEMA DE ALARMA INMEDIATAMENTE DESPUÉS DE LA INSTALACIÓN DEL EQUIPO DEL HYPERLINK. EN NINGÚN CASO EARTHLINK SERÁ RESPONSABLE DE NINGÚN RECLAMO O DAÑO, DE CUALQUIER NATURALEZA, QUE RESULTE DE CUALQUIER FALLA O MAL FUNCIONAMIENTO DE CUALQUIER SISTEMA DE ALARMA, YA SEA CAUSADO POR CUALQUIER INTERFERENCIA CON O DEL SERVICIO DE HYPERLINK O NO.
En algunos casos, la instalación del equipo de HyperLink puede requerir la desactivación de su servicio telefónico fijo actual, si corresponde, para completar el proceso de instalación. Después de la instalación, es su responsabilidad cancelar su servicio telefónico fijo con su proveedor para que no se le siga facturando el servicio telefónico fijo.
Política de equipos DSL: si alquiló cualquier equipo DSL de EarthLink, se aplicará lo siguiente: todas las devoluciones de equipos DSL deben tener una etiqueta de envío proporcionada por EarthLink y el empaque original (o equivalente). Si cancela su cuenta y devuelve todo el equipo DSL dentro de los treinta (30) días de la fecha de envío (la fecha en que EarthLink envía su equipo), EarthLink le reembolsará todos los cargos relacionados con el equipo en los que haya incurrido hasta la fecha, menos los gastos de envío. EarthLink no reembolsará ningún cargo después de treinta (30) días de la fecha de envío. EarthLink le enviará por correo una etiqueta de envío en caso de cancelación y no aceptará devoluciones sin la etiqueta de envío suministrada por EarthLink.
EarthLink, a su criterio, puede reemplazar el equipo DSL debido a un defecto del fabricante sin costo alguno para usted en las siguientes circunstancias: usted llama al Departamento de Soporte Técnico de EarthLink dentro de un año de su fecha de envío original; el Departamento de Soporte Técnico de EarthLink certifica que ha ocurrido un defecto, y usted devuelve el equipo DSL en el empaque original (o equivalente) con una etiqueta de envío proporcionada por EarthLink dentro de treinta (30) días de la certificación. Tras la certificación, EarthLink le enviará el equipo DSL de repuesto. Si no devuelve el equipo DSL certificado dentro de los treinta (30) días de la certificación, se le cobrará un cargo por el equipo DSL nuevo. EarthLink no aceptará la devolución del equipo DSL sin la certificación del Departamento de Soporte Técnico de EarthLink y la etiqueta de envío después de treinta (30) días de la fecha de envío original. EarthLink no reemplazará ningún equipo DSL, incluidos los reemplazos, después de un año desde la fecha de envío original.
Anexo 4: Servicio de copia de seguridad en línea de EarthLink
Información sobre el servicio de copia de seguridad en línea: el servicio de copia de seguridad en línea generalmente abarca y se refiere a los servicios y a cualquier software y herramienta relacionados comercializados como “servicio de copia de seguridad en línea” que se describen en www.earthlink.net.
El servicio de copia de seguridad en línea puede utilizarse para reproducir y almacenar materiales. Solo se le concede una licencia para la reproducción y el almacenamiento de materiales no protegidos por derechos de autor, materiales en los que usted es propietario de los derechos de autor o materiales que usted está autorizado o tiene permiso legal para reproducir. El servicio de copia de seguridad en línea también puede utilizarse para el acceso remoto a materiales para su uso entre computadoras. El acceso remoto de material protegido por derechos de autor solo se proporciona para uso personal legal o según lo permita la ley. Si no está seguro de su derecho a copiar o permitir el acceso a cualquier material, debe ponerse en contacto con su asesor legal.
Licencia de software: EarthLink le otorgará una licencia del software que respaldará y almacenará automáticamente sus datos desde su computadora (“software”), siempre y cuando usted haya instalado y configurado correctamente el software. EarthLink le permitirá recuperar sus archivos de datos del servicio hasta una cantidad máxima de datos que se pueden descargar de su cuenta por cada período de 24 horas según lo determine EarthLink (“límite de descarga”). Su límite de descarga es establecido por EarthLink, según su criterio, y se calcula actualmente por el número de bytes descargados en el transcurso de un período de 24 horas de acuerdo con la hora local de los servidores de EarthLink o de los servidores de sus proveedores. EarthLink se reserva el derecho de cambiar el método de cálculo del límite de descarga sin previo aviso. De vez en cuando, EarthLink puede ofrecer promociones para aumentar su límite de descarga. En el caso de que desee o intente descargar más que su límite de descarga a través de los servidores de EarthLink o de sus proveedores, EarthLink se reserva el derecho, pero no tendrá ninguna obligación, de ofrecerle y, una vez que usted lo acepte, proporcionarle un límite de descarga más alto como parte del servicio (u otros servicios y productos adicionales de EarthLink que se puedan ofrecer ocasionalmente).
Cumplimiento legal: usted es el único responsable de (i) obtener suficientes derechos sobre el contenido de todos los datos y archivos almacenados por usted en los servidores de EarthLink o de sus proveedores y (ii) asegurar que dicho contenido no viole la Política de privacidad o la Política de uso aceptable.
EarthLink puede tomar cualquier recurso legal y técnico para prevenir la violación de este acuerdo. Si cree que, su derecho de autor en cualquier material ha sido infringido por el titular de una cuenta de copia de seguridad en línea de EarthLink, notifique a EarthLink como se establece en la Política de la Ley de Derechos de Autor de la Era Digital.
EarthLink solamente revelará información relacionada con su uso del servicio de copia de seguridad en línea de acuerdo con la Política de privacidad. EarthLink o sus proveedores pueden inmediatamente rechazar, remover o deshabilitar el acceso a cualquier dato o archivo almacenado en los servidores de EarthLink o de sus proveedores que EarthLink o sus proveedores crean razonablemente que pueden ser ilegales, pueden violar otros acuerdos o políticas de EarthLink o cualquier ley o regulación, pueden violar los derechos de cualquier tercero o pueden ser razonablemente objetables con o sin aviso a usted.
EarthLink cumplirá con su obligación de informar sobre evidencia de ofensas de pornografía infantil a las autoridades policiales apropiadas, de acuerdo con la Ley de Protección de Niños contra Depredadores Sexuales (Protection of Children from Sexual Predators Act). Si se descubre cualquier material de este tipo, será enviado a las autoridades apropiadas y se inhabilitará el acceso público.
Protección de archivos: usted es el único responsable de proteger la información de su computadora, por ejemplo, al instalar un software antivirus, actualizar sus aplicaciones, proteger sus archivos con una contraseña y no permitir el acceso de terceros a su computadora. El servicio de copia de seguridad en línea puede hacer una copia de seguridad de los archivos que ya no se pueden utilizar debido a la corrupción de los virus, al mal funcionamiento del software o a otras causas que pueden hacer que usted restaure los archivos que ya no se pueden utilizar.
Eliminación de los datos de la copia de seguridad: el software guarda una copia de cada archivo que usted designe en un servidor operado por EarthLink o sus proveedores. El software busca cambios o adiciones a estos archivos y luego crea periódicamente una copia del archivo modificado o recién designado. Usted no podrá restaurar los archivos que EarthLink no haya terminado de copiar o los archivos que hayan sido modificados pero que aún no se hayan guardado como copia de seguridad o que no sean elegibles para hacerles una copia de seguridad.
Si su cuenta para el servicio de copia de seguridad en línea expira, se termina, no se renueva o se interrumpe por cualquier motivo, EarthLink y sus proveedores pueden, sin previo aviso, eliminar o negarle el acceso a cualquiera de sus datos de copia de seguridad que puedan permanecer en posesión o bajo el control de EarthLink.
Usted acepta que si marca un archivo para que ya no se lo guarde en la copia de seguridad, borra un archivo de su computadora o termina o permite que su prueba o licencia se termine, no se renueve o se interrumpa por cualquier razón, estos archivos pueden no estar disponibles para usted en caso de que desee restaurarlos.
Usted acepta que EarthLink y sus proveedores pueden retener (pero no tendrán ninguna obligación de retener) sus datos de copia de seguridad por un período de hasta un año después de que su prueba o licencia se haya terminado, vencido o caducado, como parte de la comercialización de EarthLink hacia usted con la oportunidad de comprar, renovar o extender una licencia.
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Ley de Derechos de Autor de la Era Digital de EarthLink
EarthLink se compromete a cumplir con la ley de derechos de autor de Estados Unidos y con las leyes relacionadas y requiere que todos los suscriptores y usuarios (“usted“) de los servicios que proveen o incluyen acceso a internet, entre ellos, los servicios de correo electrónico, los servicios de alojamiento (aplicaciones de software y hardware) o el uso de cualquier sitio web de EarthLink (colectivamente, los “servicios de EarthLink” o “servicios“), cumplan con estas leyes y la Política de Uso Aceptable, que se incorpora en el presente documento por referencia.
EarthLink cumple con la Ley de Derechos de Autor de la Era Digital (“Digital Millennium Copyright Act, DMCA“) y proporciona un método para que los propietarios de los derechos de autor nos comuniquen información sobre presuntas infracciones y para que nosotros informemos a nuestros suscriptores y usuarios sobre ellas. La DMCA proporciona un recurso para los propietarios de material con derechos de autor que creen que se han infringido sus derechos por medio de internet de acuerdo con la ley de derechos de autor de Estados Unidos. En virtud de la DMCA, los propietarios de derechos de autor pueden notificar al representante designado de EarthLink acerca de cualquier supuesta violación de sus trabajos protegidos que aparezca en las páginas web controladas u operadas por EarthLink.
Al recibir una notificación debidamente entregada que satisfaga los requisitos de la DMCA, EarthLink eliminará el contenido o material presuntamente infractor o desactivará el acceso al mismo. Si el suscriptor que publicó el contenido cree de buena fe que la eliminación o desactivación fue inapropiada según la DMCA, el suscriptor puede presentar una contranotificación a EarthLink. Si la contranotificación se presenta de acuerdo con los requisitos de la DMCA, EarthLink volverá a publicar el contenido en disputa o volverá a habilitar el acceso al mismo. En cualquier caso, EarthLink no será parte de ninguna disputa o demanda por supuestas infracciones de derechos de autor y no buscará hacer una determinación independiente en cuanto a la validez de cualquier reclamación que sea objeto de cualquier notificación de la DMCA.
EarthLink le proporciona la siguiente información únicamente con fines informativos. Esta información NO se debe interpretar como asesoramiento legal. Si cree que sus derechos han sido violados y desea obtener ayuda para entender sus derechos legales, debe consultar a un asesor legal.
1. Notificación de presuntas infracciones de derechos de autor
Si cree que el contenido o material de ciertas páginas web alojadas o disponibles de otra manera a través de EarthLink está violando sus derechos de autor de acuerdo con la ley de derechos de autor de Estados Unidos, puede enviar una notificación escrita de la DMCA de la supuesta violación al representante designado de EarthLink como se indica a continuación.
| Correo: | Office of the General Counsel EarthLink, LLC 980 Hammond Drive, Suite 400 Atlanta, Georgia 30328 |
| Teléfono: | (404) 815-0770 |
| Correo electrónico: | privacy@earthlink.net |
Para que EarthLink considere su notificación en virtud de la DMCA, debe contener toda la información que se indica a continuación:
- Una firma física o electrónica de una persona autorizada para actuar en nombre del propietario de un derecho exclusivo que supuestamente se está infringiendo.
- Identificación de la obra protegida por los derechos de autor que supuestamente se infringieron o, si una sola notificación cubre varias obras protegidas por los derechos de autor en un solo sitio en línea, una lista representativa de esas obras en ese sitio.
- Identificación del material que se reclama como infractor o que es objeto de una actividad infractora y que se debe eliminar o cuyo acceso se debe desactivar, así como información razonablemente suficiente que le permita a EarthLink localizar el material.
- Información razonablemente suficiente que le permita a EarthLink contactar a la parte reclamante, como la dirección, un número de teléfono y, si hubiera, una dirección de correo electrónico.
- Una declaración de que la parte reclamante cree de buena fe que el uso del material reclamado no está autorizado por el propietario de los derechos de autor, su agente o la ley aplicable.
- Una declaración de que la información contenida en la notificación es exacta y, bajo pena de perjurio, de que la parte reclamante está autorizada a actuar en nombre del propietario de un derecho exclusivo que supuestamente se ha infringido.
Una vez que EarthLink reciba una notificación satisfactoria de la supuesta infracción, EarthLink responderá de manera diligente ya sea directa o indirectamente para (i) eliminar el contenido o material supuestamente infractor, si corresponde, o (ii) deshabilitar el acceso al contenido o material. EarthLink también notificará al suscriptor o usuario afectado del servicio sobre la eliminación o desactivación del acceso al contenido o material.
2. Contranotificación
Si recibe una notificación de la DMCA de supuesta infracción como se describe anteriormente y cree de buena fe que el contenido o material supuestamente infractor se ha eliminado o bloqueado por error o identificación errónea, puede presentar una contranotificación por escrito al representante designado de EarthLink.
Su contranotificación debe contener toda la información que se indica a continuación:
- Su firma física o electrónica.
- Identificación del material que se ha eliminado o al que se ha impedido el acceso y la ubicación en la que aparecía el material antes de que se lo eliminara o se impidiera el acceso.
- Una declaración bajo pena de perjurio de que usted cree de buena fe que el material fue eliminado o desactivado como resultado de un error o de una identificación errónea de dicho material.
- Su nombre, dirección y número de teléfono y una declaración de que autoriza a la jurisdicción de la Corte Federal del Distrito para el distrito judicial en el que se encuentra su dirección (o si su dirección está fuera de Estados Unidos, una declaración de que autoriza a cualquier distrito judicial en el que se puede encontrar EarthLink) y de que aceptará el servicio de proceso de la persona, o un representante de la persona, que proporcionó la notificación.
Al recibir una contranotificación, EarthLink le proporcionará a la persona que envió la notificación original una copia de la contranotificación de la DMCA. Si la contranotificación cumple con los requisitos de la DMCA, EarthLink restaurará el material eliminado o volverá a permitir el acceso al mismo dentro de los diez a catorce días hábiles siguientes a su recepción, a menos que EarthLink haya recibido una notificación de la persona que envió la notificación original de la DMCA de que dicha persona ha presentado una demanda en busca de una orden judicial para impedir que el presunto infractor se involucre en una actividad infractora relacionada con el contenido o material en cuestión en el sistema o red de EarthLink.
3. Declaraciones falsas
En virtud de la DMCA, toda persona que a sabiendas haga una declaración falsa material en una notificación de la DMCA relativa a una infracción de derechos de autor puede ser responsable de daños y perjuicios, incluidos los costos y honorarios de abogados incurridos por el presunto infractor, por cualquier titular de derechos de autor, por el licenciatario autorizado del titular de los derechos de autor o por EarthLink, que resulte perjudicado por esa declaración falsa debido a que EarthLink se basara en dicha declaración falsa cuando eliminó o deshabilitó el acceso al material o la actividad supuestamente infractora o cuando sustituyó el material eliminado o dejó de deshabilitar el acceso al mismo.
4. Infractores reincidentes
Además de los derechos y procedimientos establecidos en la DMCA y de acuerdo con la Política de Uso Aceptable de EarthLink, EarthLink tiene una política para terminar o suspender las cuentas de cualquier suscriptor o usuario que EarthLink sepa que es infractor reincidente de los derechos de autor de terceros y sobre quien EarthLink haya recibido múltiples notificaciones de la DMCA acerca de supuestas infracciones. EarthLink se reserva el derecho de terminar el servicio o la cuenta de internet de un suscriptor en cualquier momento con o sin aviso para cualquier suscriptor o usuario afectado que EarthLink, según su criterio, considere que está infringiendo derechos de autor u otros derechos de propiedad intelectual.
Si desea notificar a EarthLink sobre la supuesta descarga de material con derechos de autor por parte de un suscriptor de EarthLink sin el permiso del propietario de los derechos de autor, contáctenos en privacy@elnk.com.
Fecha de entrada en vigencia: febrero 1, 2021
[speedtest]
AUTORIZACIÓN DE PAGOS AUTOMATICOS DE EARTHLINK
AUTORIZACIÓN
Al ingresar mi contraseña y hacer clic en “Confirmar” al final de esta página, autorizo a EarthLink, LLC (“EarthLink”) a iniciar entradas electrónicas de débito recurrentes de la cámara de compensación automatizada, o pagos con tarjeta de débito o crédito (“Método de Pago”) para las tarifas de acceso mensual al internet y cualquier otro cargo mensual o auxiliar o impuestos asociados con mi cuenta de EarthLink de mi Método de Pago designado de acuerdo con este acuerdo (“Autorización de Pagos Automáticos”). Además, autorizo a EarthLink a procesar cualquier reembolso u otro crédito a mi Método de Pago designado. Entiendo que EarthLink continuará deduciendo o cobrando los cargos electrónicamente a mi Método de Pago cada mes a no ser que yo cancele mi autorización al menos tres (3) días hábiles antes de la próxima fecha de pago programada, como se describe con más detalle en la sección “Revocación de mi Autorización de Pagos Automáticos” debajo.
FECHA DE VENCIMIENTO DEL PAGO
Entiendo que EarthLink iniciará el cargo electrónico débito o crédito cada mes en la fecha de vencimiento del pago de mi cuenta de EarthLink como se muestra en mi estado de cuenta mensual. El monto debitado o cobrado será el saldo actual de mi cuenta.
ENTIENDO QUE EARTHLINK NO ASUMIRÁ NINGUNA RESPONSABILIDAD POR CUALQUIER PÉRDIDA DE CUALQUIER TIPO EN LA QUE PUEDA INCURRIR COMO RESULTADO DE UN PAGO HECHO EN ARTÍCULOS FACTURADOS INCORRECTAMENTE O POR CUALQUIER RETRASO EN LA FECHA REAL EN LA QUE SE DEBITE O COBRE MI CUENTA.
INFORMACIÓN DEL MÉTODO DE PAGO
Entiendo que soy responsable de proporcionarle a EarthLink información válida y precisa de mi Método de Pago. Acepto notificar a EarthLink de cualquier cambio a mi Método de Pago. Entiendo que no hacerlo puede resultar en el rechazo de los pagos de crédito o débito y la cancelación por parte de EarthLink de mi autorización de pagos automáticos.
FALTA DE DISPONIBILIDAD O INSUFICIENCIA DE FONDOS
Si un pago no se cumple o se devuelve por cualquier razón, incluida la falta de fondos, entiendo que EarthLink puede terminar mi autorización de pagos automáticos y seré responsable de tener una forma de pago alternativa. EarthLink no es responsable por ningún cargo cobrado por mi banco o emisor de tarjeta en relación con el uso de mi Método de Pago (como, por ejemplo, cargos por fondos insuficientes, exceso del límite o sobregiro). Entiendo que todavía soy responsable por el pagamento puntual de la factura correspondiente, de cualquier cargo de mi banco o emisor de tarjeta, y por cualquier cargo por devolución de artículos cobrado por EarthLink.
REVOCACIÓN DE MI AUTORIZACIÓN DE PAGOS AUTOMÁTICOS
Entiendo que esta autorización de pagos automáticos permanecerá en plena vigencia hasta que notifique a EarthLink que deseo revocar esta autorización mediante (i) el cambio de mi método de facturación en “Mi Cuenta” en myaccount.earthlink.net o (ii) el envío por correo de una declaración escrita que revoque expresamente esta autorización al Servicio de Atención al Cliente de EarthLink, 980 Hammond Drive NE Suite 400, Atlanta, Georgia 30328. Entiendo que EarthLink requiere por lo menos tres (3) días hábiles antes de la fecha de vencimiento de pago programada que aparece en mi estado de cuenta mensual del mes en el que solicito descontinuar mi Autorización de Pagos Automáticos. Entiendo que, si mi solicitud de cancelación se presenta después, la cancelación no podrá entrar en vigencia hasta el siguiente ciclo de facturación de mi estado de cuenta mensual.
QUÉ SUCEDE DESPUÉS DE LA REVOCACIÓN O CANCELACIÓN
Tras la revocación o cancelación de mi Autorización de Pagos Automáticos, mi método de pago de facturas volverá automáticamente a “Pagar con cheque” a menos que especifique un método de pago alternativo de facturas en “Mi cuenta” en myaccount.earthlink.net. Si permito que mi método de pago de facturas vuelva a “Pagar con cheque”, entiendo que EarthLink me cobrará una tarifa de procesamiento cada vez que pague mi factura mensual. Para evitar este cargo de procesamiento, debo seleccionar un método alternativo de pago de facturas en “Mi cuenta” antes de que finalice el ciclo de facturación asociado a la revocación o cancelación de mi Autorización de Pagos Automáticos.
Nota para usted de parte de EarthLink:
Se recomienda que imprima una copia de esta Autorización de Pagos Automáticos y la conserve para sus archivos. Earthlink se reserva el derecho de cambiar estos términos o de terminar esta Autorización de Pagos Automáticos. Estos términos no terminan, enmiendan ni modifican de ninguna manera otros términos, acuerdos o políticas que aplican a su cuenta de EarthLink o a cualquier servicio de EarthLink que reciba o a otros acuerdos que pueda tener con EarthLink.
Información sobre la gestión de la red de banda ancha
EarthLink, LLC (“EarthLink”, “nosotros” o “nuestro”) considera que se necesitan prácticas razonables de gestión de redes para que EarthLink pueda proporcionarles servicios de internet galardonados a todos nuestros clientes de EarthLink, incluidos los clientes de acceso de banda ancha. EarthLink utiliza una variedad de herramientas y métodos para administrar nuestra red, incluida la gestión de cualquier congestión en la red, y para abordar con prontitud los problemas de seguridad. Nuestras prácticas de gestión de la red estándar de la industria nos ayudan a proteger nuestra red y a nuestros clientes de actividades dañinas en línea (como correos no deseados, virus y fraude electrónico) y ayudan a asegurar el cumplimiento de nuestros acuerdos de servicio, la Política de Privacidad y la Política de Uso Aceptable, que están disponibles en www.earthlink.net/tcs.
A continuación se incluye información sobre las prácticas de gestión de la red que EarthLink puede emplear y las características de rendimiento de los servicios de internet que proporcionamos. La información está destinada a los actuales y potenciales clientes de nuestros servicios. Nada en este documento cambia sus derechos y obligaciones, o los nuestros, de acuerdo con nuestros términos de servicio asociados con los productos aplicables, la Política de Uso Aceptable o nuestra Política de Privacidad. Este documento y la información que contiene se proporcionan solo con fines informativos y se pueden modificar en cualquier momento, sin previo aviso.
1. Prácticas de la gestión de la red
EarthLink supervisa continuamente su red con el objetivo de proporcionarles a todos nuestros clientes acceso completo a todas las actividades, contenido, aplicaciones y servicios legales que nuestros clientes buscan en internet. Al igual que otras redes que componen el internet, la red de EarthLink es una red compartida, lo que significa que los enlaces de transmisión y otros recursos de red utilizados para prestar servicios de internet se comparten entre los clientes de EarthLink, así como entre los diversos servicios que EarthLink ofrece. Puede producirse una congestión temporal cuando un gran número de clientes de una zona concentrada acceden a la red al mismo tiempo o cuando algunos clientes consumen una gran cantidad de capacidad de la red durante los períodos de gran actividad, durante las horas de mayor utilización o durante el mantenimiento previsto de la red. Cuando encontramos una congestión de la red que puede afectar el uso de nuestros servicios por parte de los clientes, trabajamos para aliviar la congestión al obtener más capacidad para apoyar a nuestros clientes.
EarthLink no favorece ciertos sitios web o aplicaciones de internet al bloquear o limitar el tráfico legal de internet en base al contenido, la aplicación, el servicio, el usuario o el uso de dispositivos no dañinos en sus servicios de acceso a internet de banda ancha.
En su prestación de servicios de acceso a internet de banda ancha, EarthLink no favorece directa o indirectamente algún tráfico sobre otro tráfico a cambio de una contraprestación de un tercero o para beneficiar a un afiliado, excepto para atender las necesidades de las comunicaciones de emergencia, las fuerzas del orden, la seguridad pública o las autoridades de seguridad nacional, de conformidad con la legislación aplicable o según lo permita la misma.
EarthLink no restringe a nuestros clientes por protocolo, aplicación, puertos o dispositivos, excepto para proteger nuestra red y a nuestros clientes. Sin embargo, EarthLink se reserva el derecho de emplear prácticas de gestión de redes para prevenir la congestión y ciertas actividades dañinas o ilegales, incluida, entre otras, la distribución de virus u otros códigos maliciosos (por ejemplo, botnets) o la transferencia de pornografía infantil u otros contenidos ilegales (por ejemplo, violaciones de la Ley de Derechos de Autor de la Era Digital [Digital Millennium Copyright Act, DMCA]).
EarthLink utiliza varias herramientas y métodos para proteger la seguridad de nuestra red y, a su vez, de nuestros clientes. Hemos implementado varias herramientas de seguridad basadas en la red diseñadas para identificar y bloquear actividades maliciosas. Supervisamos la entrada inusual, el cortafuegos y otras actividades maliciosas específicas de nuestra red. Para tratar de reducir la entrega de correos electrónicos no deseados a nuestros clientes, verificamos el correo electrónico entrante contra varios servicios de reputación de terceros. Para combatir los ataques de denegación de servicio distribuidos, EarthLink emplea varias prácticas que pueden incluir el bloqueo temporal de cierto tráfico entrante en nuestra red si detectamos actividad maliciosa o volúmenes de tráfico que exceden ciertas métricas de referencia o si la fuente del tráfico es potencialmente dañina para nuestros clientes o se sabe que está asociada con un comportamiento ilegal. Podemos bloquear puertos y direcciones de protocolo de internet y cancelar o suspender las cuentas de los clientes que se utilicen para alojar sitios web maliciosos, enviar fraude electrónico o correo no deseado, lanzar ataques maliciosos o intentar robar información de los clientes. Con el fin de mantener la integridad de nuestra red y nuestros programas de seguridad, no revelamos los detalles específicos sobre nuestras herramientas y métodos de seguridad. EarthLink se reserva el derecho de modificar estas prácticas así como de emplear otras prácticas razonables de gestión de la red según su criterio y de acuerdo con la ley, según sea necesario y efectivo para permitir el funcionamiento óptimo de su red para la prestación de sus servicios.
Además, les ofrecemos a nuestros clientes varias herramientas de seguridad para su propio uso. La información sobre estas herramientas de seguridad está disponible en www.earthlink.net/software/staysafe.faces.
2. Prácticas de redes de terceros
Con el fin de proporcionarles a nuestros clientes un servicio de acceso a internet de alta velocidad, utilizamos los servicios de acceso a internet de varios terceros. Trabajamos con estos terceros en un esfuerzo por proporcionarles a nuestros clientes servicios robustos. Estos terceros pueden tener prácticas de gestión de redes propias que difieren de las prácticas de EarthLink. Si tiene alguna pregunta o desea conocer sobre las prácticas de gestión de redes de cualquier tercero que ayude a EarthLink a proporcionarle acceso a internet de alta velocidad, póngase en contacto con nosotros o visite los sitios web de terceros que se enumeran en la sección 3 a continuación. Para comunicarse con el Servicio de Atención al Cliente de EarthLink por teléfono o por chat en vivo, visite www.earthlink.net/contact-us/.
3. Características del rendimiento
EarthLink les ofrece a sus clientes muchas opciones de servicio de acceso a internet para el mercado de masas, cada una de las cuales puede tener una velocidad de servicio diferente. Los servicios y planes de EarthLink van desde niveles de velocidad de hasta 3 megabits por segundo (“Mbps”) hasta 1 gigabit por segundo (“Gbps”). Sin embargo, no todos los niveles de velocidad están disponibles en todas 888-327-8454 las áreas geográficas. Los clientes deben llamar al para comprobar la disponibilidad. Como todos los demás proveedores de servicios de internet, EarthLink anuncia sus velocidades como hasta un nivel específico basado en el nivel de servicio al que se suscribe el cliente. La velocidad real que experimenta un cliente puede variar en función de una serie de factores y condiciones. Como se ha descrito anteriormente, EarthLink presta un
servicio de acceso a internet de alta velocidad, en parte, utilizando los servicios de acceso a internet por DSL y por cable de diversos terceros. El rendimiento de los servicios de acceso a internet de alta velocidad de EarthLink, incluidas la velocidad y la latencia de esos servicios, depende del rendimiento de esas redes de terceros y de muchos factores que escapan al control de EarthLink y de sus terceros proveedores. Entre esos factores pueden figurar la calidad de la red doméstica y del cableado interno, el tipo de conexión entre el dispositivo conectado a la internet de un cliente y el módem, el número y los tipos de dispositivos que se utilizan y el uso simultáneo por parte de varios usuarios. Por consiguiente, EarthLink no garantiza el rendimiento de su servicio de extremo a extremo. Para obtener más información sobre la velocidad del servicio o para probar la velocidad de su servicio de acceso a internet de alta velocidad, visite support.earthlink.net/articles/dsl/using-a-speed-test-tool.php 888-327-8454
La información sobre las prácticas de gestión de la red y las características de rendimiento de nuestros proveedores de servicios de acceso a internet de terceros está disponible en sus sitios web:
- AT&T: www.att.com/broadbandinfo
- CenturyLink: www.centurylink.com/Pages/AboutUs/Legal/InternetServiceManagement/
- Verizon: www22.verizon.com/terms/networkmanagementguide/
Además, la Comisión Federal de Comunicaciones (Federal Communications Commission, FCC) ha publicado estudios e informes sobre el rendimiento de ciertos servicios residenciales de banda ancha DSL, cable, fibra y satélite en Estados Unidos, incluida la mayoría de los terceros que ayudan a EarthLink a proporcionar el servicio de acceso a internet de alta velocidad. Los estudios examinaron e informaron sobre las ofertas de servicios de los mayores proveedores de DSL, cable, fibra y banda ancha por satélite utilizando mediciones automatizadas y directas del rendimiento de los servicios de banda ancha prestados en los hogares de miles de voluntarios. Para obtener más información sobre los estudios e informes de la FCC y los datos de rendimiento más recientes, visite www.fcc.gov/measuring-broadband-america.
4. Términos comerciales
En general, EarthLink no pone límites de uso a nuestros servicios de acceso a internet de alta velocidad. Sin embargo, ciertos proveedores de servicios de acceso a internet por cable de terceros que utiliza EarthLink pueden limitar la cantidad de datos que los clientes pueden cargar o descargar por mes. Puede encontrar más información sobre estos límites en el Acuerdo de Servicios de Internet de EarthLink, que está disponible en www.earthlink.net/tcs/.
Para obtener información sobre todos nuestros productos y servicios de alta velocidad, incluidos los precios y las velocidades disponibles, visite www.earthlink.net/. Tenga en cuenta que nuestras ofertas de productos y servicios de alta velocidad varían según la región, pueden cambiar con el tiempo y pueden estar sujetas a tarifas y condiciones promocionales por tiempo limitado. Nuestros productos y servicios de alta velocidad se rigen por nuestras políticas y acuerdos, incluida nuestra Política de Privacidad, que se puede encontrar en www.earthlink.net/tcs/.
Para comunicarse con EarthLink por cualquier pregunta o inquietud acerca de las prácticas de gestión de redes o cualquier otro asunto, llámenos al 888-327-8454.
Fecha de entrada en vigencia: febrero 1, 2021
ACUERDO DE SERVICIOS DE MERCADOTECNIA DIGITAL, DE ALOJAMIENTO WEB Y DE GESTIÓN DE NOMBRES DE DOMINIO DE EARTHLINK
ESTE ACUERDO RIGE SU USO DE LOS SERVICIOS DE MERCADOTECNIA DIGITAL LOCAL, DE ALOJAMIENTO WEB Y DE GESTIÓN DE NOMBRES DE DOMINIO DE EARTHLINK E INCLUYE UNA DISPOSICIÓN DE ARBITRAJE VINCULANTE EN LA SECCIÓN 17, QUE INCLUYE UNA RENUNCIA A LAS DEMANDAS COLECTIVAS Y LIMITA LOS RECURSOS DISPONIBLES PARA USTED EN CASO DE UNA DISPUTA. EN EL ARBITRAJE NO HAY JUEZ NI JURADO Y HAY MENOS DIVULGACIÓN DE INFORMACIÓN OBLIGATORIA (DENOMINADA “DESCUBRIMIENTO”) Y REVISIÓN DE APELACIONES QUE EN EL TRIBUNAL.
LEA ESTE ACUERDO CON ATENCIÓN ANTES DE UTILIZAR CUALQUIERA DE LOS SERVICIOS QUE SE ENUMERAN A CONTINUACIÓN.
1. ACUERDO
Este acuerdo de servicios (“acuerdo”) es entre EarthLink, LLC y sus entidades relacionadas (“EarthLink”) y usted. El acuerdo se aplica a su uso de los servicios de mercadotecnia digital, de alojamiento web, de diseño y de gestión de dominio y todos los productos y servicios relacionados en las páginas de www.earthlink.net y en todas las subpáginas (colectivamente, los “servicios”; cada uno un “servicio”). Este acuerdo no incluye los servicios de Internet de EarthLink (por ejemplo, el servicio de Internet Hyperlink), los cuales tienen su propio acuerdo de servicio de Internet y políticas.
El presente acuerdo consta de los siguientes términos y condiciones: este acuerdo de servicio, cualquier plan de facturación para su servicio, la Política de Uso Aceptable de EarthLink y la Política de Privacidad, que se pueden encontrar en www.earthlink.net, ya que puede actualizarse ocasionalmente (colectivamente, los “términos de servicio”), y se incorporan en el presente documento por esta referencia. Ciertas disposiciones de este acuerdo pueden no aplicarse a usted dependiendo de los servicios específicos adquiridos o de su acuerdo particular de plan de facturación. En el evento que haya conflicto entre este acuerdo y los términos de su plan de facturación, su plan de facturación va a controlar. Si usted no acepta cumplir con este acuerdo, debe de detener inmediatamente el uso de los servicios y notificar al departamento de servicio al consumidor para terminar su servicio, lo cual su información de contacto se encuentra aquí www.earthlink.net/contact/.
Al establecer una cuenta para los servicios o al utilizar los servicios, usted acepta estar obligado por este acuerdo y utilizar los servicios en cumplimiento de los términos de servicio y todas las leyes, reglas y regulaciones federales, estatales y locales aplicables. EarthLink puede cambiar sus precios, tarifas, los servicios y/o los términos de servicio a cualquier hora, con o sin aviso previo, con excepción de lo que esta escrito expresamente en estos términos de servicio. El uso continuo del servicio después de que se publique la notificación de un cambio se considerará como su comprensión y aceptación de dicho cambio. La versión del acuerdo más reciente de estos términos de servicio regirá su relación con EarthLink y la provisión del servicio de EarthLink a usted.
Puede encontrar la versión actual del acuerdo de servicios y todos los documentos incorporados en www.earthlink.net. Usted no puede modificar este acuerdo de servicios ni los términos de servicio al hacer cualquier cambio escrito a mano o en computadora o cualquier otro cambio para cualquier propósito. Este es un documento legal vinculante. Si se cancela una parte de los servicios, o se cambia cualquier aspecto de los mismos, cualquier servicio restante o servicio de reemplazo seguirá rigiéndose por este acuerdo de servicios y los términos de servicio incorporados en el presente.
2. DURACIÓN DE ESTE ACUERDO
La fecha de entrada en vigencia de este acuerdo es la fecha en la que se suscribió a los servicios. Este acuerdo continúa hasta la fecha posterior de terminación de sus servicios. Las secciones 6, 8, 10, 11, 12, 13, 14 y 17 de este acuerdo continuarán después de la terminación del mismo.
3. SERVICIOS NO DESTINADOS AL USO DE LAS ENTIDADES CUBIERTAS
A menos que se indique expresamente en la descripción de los servicios, estos servicios no están destinados a ser utilizados por entidades o asociados comerciales cubiertos para crear, acceder, transmitir o mantener información médica protegida que esté sujeta a la Ley de Responsabilidad y Portabilidad del Seguro Médico (Health Insurance Portability and Accountability, HIPAA) de 1996. Usted acepta que ha revisado las descripciones de los servicios y que comprende el uso que se pretende dar a los servicios que está adquiriendo. También acepta que, a menos que la descripción del servicio indique expresamente que el servicio “cumple con la HIPAA”, no utilizará dicho servicio para crear, acceder, transmitir o mantener ningún tipo de información de salud protegida. Cualquier violación de esta sección 3 es su única responsabilidad. EarthLink y sus afiliados, subsidiarias y licenciatarios no tendrán ninguna responsabilidad con respecto a su violación de esta sección 3.
4. INFORMACIÓN SOBRE LA SUSCRIPCIÓN
Para solicitar y recibir cualquiera de los servicios, usted confirma que es mayor de 18 años y que (i) tiene autoridad legal para celebrar este acuerdo o que (ii) representa a una corporación, sociedad u otra entidad legal en regla debidamente constituida (e incorporada cuando corresponda) y que tiene la autoridad y el poder legal para celebrar este acuerdo en nombre de dicha entidad. Usted debe proporcionarle a EarthLink su dirección de facturación y una tarjeta de crédito o débito válida u otros métodos de pago aprobados por EarthLink para cobrarle los servicios. Usted declara que toda la información que proporcionó durante el proceso de suscripción es correcta y está completa y que actualizará dicha información con EarthLink en caso de que alguna parte cambie.
EarthLink se reserva el derecho de verificar la exactitud de la información que envíe en relación con su suscripción a los servicios, y usted acepta dicha verificación. EarthLink también se reserva el derecho de validar la información del método de pago que usted proporcione en la suscripción y en las actualizaciones de la cuenta, incluido el intento de autorización de hasta $1.00 a su tarjeta de crédito o débito que no se factura realmente. Para entender cómo EarthLink maneja y protege su información personal, consulte la Política de privacidad.
EarthLink le enviará un correo electrónico de bienvenida como confirmación escrita de su pedido. EarthLink puede aceptar o rechazar a cualquier posible suscriptor de los servicios según su criterio. EarthLink se reserva el derecho para cambiar o descontinuar, sin aviso previo a usted, (i) cualquier de las características, el contenido o las aplicaciones del servicio, o (ii) cualquier de las características del software o del equipo. Si EarthLink hace un cambio que tenga un impacto material en su servicio, EarthLink usaría practicas de negocio razonables para proveerle a usted información sobre el cambio. Su uso continuo y su suscripción al servicio después de ser informado del cambio se considerará como su aceptación de los cambios y de los términos de servicio asociados.
5. PRECIOS
Al adquirir el servicio, usted aceptó un precio y un plan de facturación específicos, que pueden haber incluido una duración para el servicio de uno o más años (“plan a plazo”). De manera similar, algunos planes pueden ofrecer un descuento en el servicio si se registra en otros servicios de EarthLink. Usted acepta mantener su servicio y cualquier servicio combinado durante la duración del plan a plazo, según corresponda. Si se suscribió a un plan a plazo o a un acuerdo promocional, el precio de los planes correspondientes es válido hasta que ocurra una de las siguientes situaciones, en cuyo momento el precio de su servicio puede volver al precio vigente en ese momento para dicho servicio: (1) el plazo de su plan expira; (2) usted cambia su dirección actual de servicio a otra dirección de servicio; (3) usted abandona cualquiera de los servicios de EarthLink que debía comprar para recibir una tarifa especial, o (4) EarthLink ejerce un derecho en virtud de este acuerdo para terminar sus servicios.
6. FACTURACIÓN Y PAGO
Usted acepta pagar todos los cargos asociados con el servicio, incluidos, entre otros, cargos por instalación, llamadas de servicio, servicio mensual, compras o arrendamientos de equipo, cualquier impuesto y tarifas federales, estatales y locales aplicables (como sea que se designen), tarifas para cobrar cualquier cargo o tasa del gobierno municipal, estatal y federal en EarthLink, tarifas permitidas y cargos de recuperación de costos o cualquier tarifa por programas en los que EarthLink participe. Usted deberá pagar todos los cargos y todas las tarifas e impuestos correspondientes antes de la fecha de vencimiento que aparece en su factura, que se puede enviar por medio de múltiples facturas separadas o exclusivamente por presentación en línea según la suscripción del servicio o plan. Todos los pagos deben realizarse en dólares estadounidenses. EarthLink le cobrará un cargo por cada factura impresa.
Debe proporcionar información de facturación exacta, incluido nombre legal, dirección, número de teléfono y número y fecha de vencimiento de la tarjeta de crédito o débito y reportar todos los cambios a esta información rápidamente a EarthLink. EarthLink almacenera los métodos de pago, incluida la tarjeta de crédito, tarjetas de débito y cheques para su uso futuro.
Los cargos se pueden facturar en la fecha de su ciclo de facturación o después de ella al usar cada mes su método de pago que figure en sus archivos por el servicio, incluido cualquier cargo adicional incurrido (por ejemplo, uso, impuestos y tarifas). EarthLink no se responsabiliza de ningún cargo que resulte de los cargos facturados por EarthLink, que incluye, sin limitarse a, cuentas sobregiradas o que excedan los límites de la tarjeta de crédito.
Usted puede incurrir en cargos de proveedores de servicios de terceros, como por ejemplo por acceder a servicios en línea, comprar o suscribirse a otras ofertas a través de internet, que son independientes y aparte de los montos cobrados por EarthLink. Usted es el único responsable de todos esos cargos pagaderos a terceros, incluidos todos los impuestos correspondientes.
Las actualizaciones a servicios o planes de servicio de nivel superior (por ejemplo, desde el plan para diseñar sus propios servicios hasta cualquiera de los planes de servicios de soluciones de mercadotecnia digital local de EarthLink) no incurrirán en ningún costo adicional para la actualización, excepto la diferencia en los cargos mensuales asociados con el plan del servicio seleccionado. Las actualizaciones a cualquiera de los planes de servicios de soluciones de mercadotecnia digital local de EarthLink sin ningún término de servicio de 12 o 24 meses (un “plan sin duración”) incurrirán en costos adicionales. El costo total por adelantado se deberá pagar el día en que se realice la actualización a un plan sin duración para cualquiera de los servicios de soluciones de mercadotecnia digital local de EarthLink. Si usted pasa a un servicio de nivel inferior o cambia su plan de servicio antes del final de su duración de 12 o 24 meses, es posible que se le cobre la tarifa de terminación anticipada aplicable. Cualquier actualización o reducción de nivel de un nuevo servicio o plan de servicio entrará en vigencia inmediatamente y la nueva tarifa mensual entrará en vigencia a partir de la fecha de dicho cambio.
EarthLink se reserva el derecho de cambiar los cargos asociados con sus servicios y establecer cargos nuevos mediante notificación por correo electrónico al menos 30 días antes de la fecha de vigencia de tal cargo mensual nuevo a su dirección de correo electrónico de contacto o a su dirección de correo electrónico de facturación si es diferente de la primera.
6.1 Verificación de crédito, pago por adelantado y depósitos
Al solicitar la compra de servicios de internet y seguir accediendo a los servicios de internet, usted le otorga a EarthLink permiso para obtener su información crediticia de los organismos de información crediticia de los consumidores en cualquier momento. Si determinamos que usted puede ser un riesgo de crédito debido a: (1) calificación crediticia insatisfactoria; (2) historial crediticio insuficiente; (3) uso fraudulento o abusivo de los servicios de EarthLink durante los últimos cinco años, o (4) pagos atrasados de facturas actuales o anteriores, podemos negarnos a proporcionarle los servicios o podemos requerir un pago por adelantado, un pago no reembolsable o un depósito. No se pagarán intereses por pagos anticipados o depósitos a menos que lo requiera la ley. Si nos debe algún pago, también nos autoriza a reportar cualquier pago tardío o falta de pago a los organismos de información crediticia.
6.2 Pago automático recurrente o pago único por medio de términos de pago electrónico
Si le proporcionó a EarthLink una tarjeta de crédito o débito válida, acepta mantener la información de la tarjeta de crédito o débito válida y actualizada con EarthLink en todo momento. Si autorizó a EarthLink a deducir automáticamente sus cargos de servicio y cualquier otro cargo, tarifa o impuesto que se le haya facturado de su tarjeta de crédito o débito o cuenta corriente o de su cuenta de ahorros, reafirma por este medio su acuerdo con el Acuerdo de autorización de pagamentos automáticos, que se incorpora en el presente acuerdo por referencia. Usted entiende y acepta que autoriza a EarthLink y que EarthLink no necesita obtener ninguna autorización adicional suya para obtener cualquier pago recurrente u opciones de facturación automática. Además, si su compañía de tarjeta de crédito o débito le proporciona información actualizada de la tarjeta de crédito o débito a EarthLink, acepta que EarthLink no necesita obtener autorización suya para utilizar dicha información para actualizar la información almacenada de su tarjeta de crédito o débito. Usted tiene el derecho de anular el acuerdo de pago automático recurrente con EarthLink en cualquier momento. Cualquier anulación de su autorización para pagar la factura de EarthLink a través de un acuerdo de pago automático no entrará en vigencia hasta que EarthLink la reciba y resultará en la suspensión del pago automático de la factura. Después de la cancelación del acuerdo de pago automático de la factura, usted será responsable de tomar las medidas apropiadas cada mes para pagar la factura de EarthLink.
6.3 Pago con cheque
Si EarthLink ha aceptado el pago con cheque, debe recibirlo antes de la fecha de vencimiento indicada en su factura mensual impresa. EarthLink le cobrará una tarifa de procesamiento cada vez que pague su factura mensual con cheque. Cuando paga sus facturas con cheque, también autoriza a EarthLink a procesar el pago electrónicamente. Si su cheque es procesado electrónicamente, es posible que su cuenta de cheques se cargue el mismo día que EarthLink recibe su cheque, y no se incluirá ni su cheque ni una copia en el estado de cuenta de su cuenta de cheques. EarthLink le cobrará un cargo por los cheques devueltos o los giros bancarios devueltos de su institución financiera.
6.4 Suspensión o desconexión por falta de pago
Cuentas delincuentes puede ser suspendidas o canceladas por EarthLink en su sola discreción. Pero los cargos van a seguir acumulándose hasta su cuenta de servicio sea cancelada. Si le paga su tarifa de servicio a un proveedor de terceros, también se puede suspender su cuenta por falta de pago si su cuenta está en mora. Su cuenta seria automáticamente desactivada si usted inicia un alto de pagos en su cuenta con su institución financiero en conexión con el pago de su factura.
6.5 Disputas de facturación
Todos los cargos se consideran válidos a menos que se disputen por escrito dentro de los treinta (30) días de la fecha de facturación. Los clientes pueden llamar al 844-356-5249 para disputar cualquier cargo de sus estados de cuenta. No se harán ajustes para los cargos que se disputen más de treinta (30) días después de la fecha de facturación.
6.6 Costos de cobro
EarthLink puede utilizar varios medios para recuperar el dinero adeudado. Si EarthLink contrata una agencia de cobranza o inicia una acción legal para cobrar el dinero adeudado en su cuenta, usted acepta pagar todos los costos y gastos de cobranza incurridos por EarthLink, que pueden incluir honorarios razonables de abogados y honorarios de la agencia de cobranza que se pueden basar en un porcentaje del monto adeudado, hasta un máximo del 25%, según lo permita la ley aplicable.
7. CANCELACIÓN Y TERMINACIÓN
Para obtener información específica sobre la cancelación de los servicios, por favor revise el correo electrónico de bienvenida que recibe como confirmación de su pedido de servicios. Puede solicitar la cancelación de los servicios de la siguiente manera:
- Llamando EarthLink al 844-356-5249.
EarthLink NO acepta cancelaciones por ningún método que no sea telefónico. Usted puede solicitar verbalmente por teléfono un numero de confirmación a través de nuestros agentes de servicio. EarthLink le emitirá un número de confirmación por correo electrónico como prueba de la cancelación de sus servicios. Las cuentas están programadas para cerrarse al final del período de facturación actual. Si cancela los servicios usando uno de los métodos prescritos indicados arriba y se le facturan erróneamente sus servicios después del final del período de facturación, EarthLink le reembolsará cualquier cargo erróneo al comprobar dicha cancelación.
Excepto como se describe en este acuerdo, EarthLink no otorga reembolsos o créditos por cualquier uso previo, incluido el uso parcial del servicio durante el último mes de cancelación, y no emite reembolsos prorrateados por los cargos pagados por adelantado.
Si EarthLink renunció al cargo de registro de su nombre de dominio y usted cancela los servicios antes de los 90 días después de la fecha de inicio de la facturación de su cuenta o cualquier fecha de inicio que se establezca en su plan de facturación, EarthLink puede cobrarle el cargo de registro de su nombre de dominio.
Al momento de que usted termine cualquier servicio, EarthLink le permitirá descargar o bien copiar materiales electrónicos, datos y archivos que comprenden su sitio web, así como cualquier correo electrónico que resida en los servidores de EarthLink hasta el final del ciclo de facturación actual, propiedad suya. Sin embargo, usted puede solicitar la eliminación inmediata de dicha información. EarthLink tratará de satisfacer su solicitud, pero no estará obligada a hacerlo. EarthLink no será responsable por tales materiales electrónicos, datos, archivos o correos electrónicos eliminados. EarthLink se reserva el derecho de retener cierta información técnica acerca de su sitio web, como registros y estadísticas, durante el período de tiempo que sea necesario por razones técnicas y legales.
EarthLink puede cancelar su cuenta para los servicios en cualquier momento y por cualquier motivo, entre ellos si (i) su cuenta está en mora debido a que los cargos en su método de pago fueron rechazados por cualquier razón; (ii) usted no realizó el pago antes del vencimiento o no le proporcionó a EarthLink la fecha de vencimiento de su tarjeta de crédito o débito o la fecha de vencimiento de cualquier otro método de pago antes de la fecha de vencimiento existente; (iii) EarthLink, según su criterio, cree que usted ha violado este acuerdo o cualquier otro acuerdo o política de EarthLink; o (iv) su uso de los servicios está prohibido por la ley. Se le enviará una notificación de terminación (i) a través de la dirección de correo electrónico de contacto o (ii) por correo de Estados Unidos a la dirección de facturación de su cuenta de EarthLink. Al momento de la terminación por parte de EarthLink, según su criterio, EarthLink puede eliminar inmediatamente su sitio web, incluidos todos sus materiales, datos, archivos y correos electrónicos de los servidores de EarthLink, y usted no tendrá derecho a copiar o descargar dicha información.
Pueden aplicarse cargos adicionales, términos o restricciones si cancela uno o más de sus servicios con EarthLink y si cancela uno o más de cualquier servicio que forme parte de un paquete de servicios. Si cancela su cuenta de EarthLink o si su cuenta de EarthLink se vuelve inactiva por cualquier motivo, como la falta de pago oportuno o fraude, se cancelarán todos sus servicios. Si usted cancela su cuenta o EarthLink la cierra, no se podrá reactivar. Cancelación de su cuenta no le excusara de su obligación de pagar todos los gastos acumulados bajo este acuerdo. Después de su fecha de cancelación, usted será responsable por todos los cargos que no hayan sido facturados.
7.1 Cargo de terminación anticipada
Si tiene un plan a plazo y EarthLink o usted cancelan su servicio antes del final del período fijo en su plan de facturación y su plan de facturación incluye un cargo por cancelación anticipada, EarthLink le facturará el cargo por cancelación anticipada establecido en su plan de facturación. En ciertas situaciones, EarthLink puede renunciar al cargo por cancelación anticipada, según su criterio, si (i) EarthLink ya no provee el servicio en su ubicación actual, (ii) usted vive en un área considerada actualmente como un área de desastre climático o de guerra o (iii) usted fue enviado al servicio militar activo.
8. SU CUENTA, CONTRASEÑA Y SEGURIDAD
Al registrarse, recibirá un nombre de usuario, una contraseña y más información de la cuenta. Usted es responsable (i) de mantener la confidencialidad de su nombre de usuario, contraseña y demás información de la cuenta y (ii) del uso de sus servicios por parte de cualquier persona que utilice su nombre de usuario y contraseña para acceder a los servicios, independientemente de que usted autorice o no el uso en particular de dicha persona. Debe notificar a EarthLink inmediatamente después de descubrir cualquier uso no autorizado de sus servicios u otras violaciones de seguridad. Los nombres de usuario, contraseñas, direcciones de correo electrónico y direcciones IP son propiedad de EarthLink y EarthLink puede modificarlos o reemplazarlos en cualquier momento.
Usted es el único responsable de la computadora y el software necesarios para utilizar los servicios, incluida la responsabilidad de (i) mantener la seguridad de su computadora y datos, incluida la protección de su nombre de usuario y contraseña, (ii) la administración de su información en su sitio web, incluida la copia de seguridad y la restauración de sus datos, (iii) la encriptación de datos y (iv) la copia de seguridad y la restauración de su computadora y datos. EarthLink recomienda que utilice un software antivirus, programas anti espía y cortafuegos y que actualice de forma adecuada dicho software
9. SUPERVISIÓN DE LOS SERVICIOS
EarthLink no tiene la obligación de monitorear los servicios pero puede hacerlo para (i) cumplir con las leyes, regulaciones o solicitudes gubernamentales o legales; (ii) proteger la integridad general de los servicios (incluida la red de EarthLink); (iii) operar los aspectos técnicos de los servicios de una manera apropiada, efectiva y razonable; (iv) protegerse a sí misma, a sus empleados o a otros como se describe en la Política de privacidad; y (v) hacer cumplir o prevenir violaciones a este acuerdo u otros acuerdos o políticas de EarthLink.
EarthLink solamente revelará información relacionada con su uso del servicio de los servicios de acuerdo con la Política de privacidad. EarthLink puede eliminar inmediatamente su material o información de los servidores de EarthLink, en su totalidad o en parte, si cree razonablemente que infringe los derechos de propiedad de otros o viola otros acuerdos o políticas de EarthLink o cualquier ley o regulación.
EarthLink hará esfuerzos comercialmente razonables para programar cualquier interrupción de mantenimiento de manera que se minimice el impacto en los suscriptores; sin embargo, no puede garantizar que no se interrumpirán sus servicios y no siempre puede proporcionar aviso previo de tales interrupciones.
10. RENUNCIA DE GARANTÍA
El SERVICIO Y EL EQUIPO SE PRESTAN EN EL ESTADO EN QUE SE ENCUENTRAN Y SEGÚN DISPONIBILIDAD, SIN GARANTÍAS DE NINGÚN TIPO. EARTHLINK Y SUS PROVEEDORES Y VENDEDORES NO GARANTIZAN QUE (I) EL SERVICIO SERÁ ININTERRUMPIDO, SIN ERRORES O LIBRE DE VIRUS U OTROS COMPONENTES DAÑINOS; (II) EL SERVICIO O SOFTWARE O EQUIPO SATISFARÁN SUS REQUISITOS; (III) LOS RESULTADOS QUE PUEDAN OBTENERSE DEL USO DEL SERVICIO, SOFTWARE O EQUIPO SERÁN PRECISOS O CONFIABLES, Y (IV) LA CALIDAD DE CUALQUIER PRODUCTO, SERVICIO, INFORMACIÓN U OTRO MATERIAL ADQUIRIDO U OBTENIDO POR USTED A TRAVÉS DEL SERVICIO, SOFTWARE O EQUIPO SATISFARÁ SUS EXPECTATIVAS. EARTHLINK Y SUS PROVEEDORES Y VENDEDORES NO DAN GARANTÍAS EXPRESAS CON RESPECTO AL SERVICIO, SOFTWARE Y EQUIPO Y RENUNCIAN A TODAS LAS GARANTÍAS IMPLÍCITAS, INCLUIDAS, PERO SIN LIMITARSE A, LAS GARANTÍAS DE TÍTULO, DE NO INFRACCIÓN, DE COMERCIABILIDAD Y DE APTITUD PARA UN PROPÓSITO PARTICULAR.
SI USTED DESCARGA U OBTIENE DE OTRO MODO CUALQUIER MATERIAL MEDIANTE EL USO DEL SERVICIO, EL EQUIPO O EL SOFTWARE, LO HACE SEGÚN SU CRITERIO Y A SU PROPIO RIESGO Y SERÁ RESPONSABLE DE CUALQUIER DAÑO A SU SISTEMA INFORMÁTICO O DE LA PÉRDIDA DE DATOS QUE RESULTE DE LA DESCARGA DE DICHO MATERIAL. NINGÚN CONSEJO O INFORMACIÓN, YA SEA ORAL O ESCRITO, QUE OBTENGA DE EARTHLINK A TRAVÉS O DESDE EL SERVICIO, EQUIPO O SOFTWARE CREARÁ NINGUNA GARANTÍA QUE NO ESTÉ EXPRESAMENTE ESTABLECIDA EN EL ACUERDO.
11. LIMITACIÓN DE RESPONSABILIDAD
USTED ENTIENDE Y ACEPTA EXPRESAMENTE QUE EARTHLINK Y SUS FUNCIONARIOS, DIRECTORES, EMPLEADOS, SUBSIDIARIAS, AFILIADOS, AGENTES, PROVEEDORES Y VENDEDORES (COLECTIVAMENTE “PARTES DE EARTHLINK”) NO TENDRÁN NINGUNA RESPONSABILIDAD POR NINGUNA RECLAMACIÓN, PÉRDIDA, ACCIÓN LEGAL, DAÑO, DEMANDA O PROCEDIMIENTO EN RELACIÓN CON EL SERVICIO Y EL EQUIPO QUE RESULTEN DE: (I) LA DISPONIBILIDAD O LA CALIDAD DENTRO DEL ÁREA DE COBERTURA INDEPENDIENTEMENTE DE LAS CAUSAS DEL PROBLEMA; (II) OTROS USUARIOS QUE ACCEDAN A SU DISPOSITIVO; (III) VARIACIONES EN LA VELOCIDAD O EN LA DISPONIBILIDAD DE BANDA ANCHA PARA CADA DISPOSITIVO CONECTADO A LA RED DE EARTHLINK; (IV) VIOLACIONES DE SEGURIDAD; (V) ESCUCHAS CLANDESTINAS; INTERCEPCIÓN DEL TRÁFICO ENVIADO O RECIBIDO USANDO EL SERVICIO; (VI) SU CONFIANZA EN EL SERVICIO O SU USO DEL MISMO; (VII) INTERRUPCIONES (INCLUSO DE MANTENIMIENTO), ELIMINACIÓN DE ARCHIVOS, ERRORES O DEFECTOS, INDEPENDIENTEMENTE DE QUE SUS DATOS SE MANTENGAN EN LOS SERVIDORES DE EARTHLINK O EN SUS DISPOSITIVOS; (VIII) DEMORAS EN LA OPERACIÓN, TRANSMISIONES, CORRUPCIÓN DE DATOS, DESTINOS INVÁLIDOS O CUALQUIER FALLA EN EL DESEMPEÑO DEL SERVICIO; (IX) EL USO DEL SERVICIO POR USTED O UN TERCERO QUE INFRINJA LOS DERECHOS DE AUTOR, PATENTES, MARCAS REGISTRADAS, SECRETOS COMERCIALES, CONFIDENCIALIDAD, PRIVACIDAD, OTRA PROPIEDAD INTELECTUAL, DERECHOS DE PROPIEDAD O CONTRACTUALES DE UN TERCERO, O (X) LA EXACTITUD, INTEGRIDAD Y UTILIDAD DE CUALQUIER PRODUCTO, SERVICIO O INFORMACIÓN DE UN TERCERO O LA COMERCIABILIDAD DE DICHOS ARTÍCULOS (INCLUIDOS CUALQUIERA DE DICHOS ARTÍCULOS OFRECIDOS A TRAVÉS DE SITIOS WEB DE MARCA COMPARTIDA ENLAZADOS DESDE LOS SITIOS WEB DE EARTHLINK).
LAS PARTES DE EARTHLINK NO TENDRÁN NINGUNA RESPONSABILIDAD EN ABSOLUTO POR (I) EL HECHO DE QUE USTED NO HAYA INSTALADO, USADO U OPERADO CORRECTAMENTE EL EQUIPO O (II) CUALQUIER DAÑO O PÉRDIDA O DESTRUCCIÓN DE CUALQUIERA DE SUS DISPOSITIVOS, SOFTWARE, ARCHIVOS, DATOS, PERIFÉRICOS O PROPIEDAD DEBIDO A SU INSTALACIÓN, INTENTO DE INSTALACIÓN, USO, REPARACIÓN O ELIMINACIÓN DE CUALQUIER EQUIPO.
LAS LIMITACIONES ANTERIORES SE APLICAN A LOS ACTOS, OMISIONES, NEGLIGENCIAS Y NEGLIGENCIA GRAVE DE LAS PARTES DE EARTHLINK QUE, DE NO EXISTIR ESTA DISPOSICIÓN, DARÍAN LUGAR A LA ACCIÓN CONTRA CUALQUIER PARTE DE EARTHLINK POR CONTRATO, AGRAVIO O CUALQUIER OTRA DOCTRINA JURÍDICA. SUS ÚNICOS Y EXCLUSIVOS RECURSOS EN VIRTUD DE ESTE ACUERDO SON LOS QUE SE ESTABLECEN EXPRESAMENTE EN EL MISMO.
LA RESPONSABILIDAD ACUMULADA DE CUALQUIER PARTE DE EARTHLINK HACIA USTED POR CUALQUIER Y TODAS LAS RECLAMACIONES RELACIONADAS CON EL USO DEL SERVICIO Y DEL EQUIPO NO EXCEDERÁ EL MONTO TOTAL DE LAS TARIFAS DE SERVICIO PAGADAS DURANTE LOS TRES MESES INMEDIATAMENTE ANTERIORES A UNA RECLAMACIÓN.
USTED PUEDE TENER OTROS DERECHOS DE ACUERDO CON CIERTAS LEYES EN CIERTOS ESTADOS QUE NO PERMITEN LA EXCLUSIÓN DE GARANTÍAS IMPLÍCITAS O LA EXCLUSIÓN O LIMITACIÓN DE CIERTOS DAÑOS.
12. INDEMNIZACIÓN
Usted acepta defender, indemnizar y eximir de toda responsabilidad a las partes de EarthLink, así como de todas las reclamaciones, demandas, querellas, acciones, juicios, pérdidas, costos y daños de terceros, entre ellos daños directos, indirectos y consecuentes, honorarios de abogados y gastos que una parte de EarthLink pueda mantener o incurrir por razón de su uso o mal uso de los servicios o del uso o mal uso de los servicios por cualquier otra persona a través de su cuenta, incluido, pero sin limitarse a, el uso o mal uso de los servicios (i) en violación de las leyes o regulaciones aplicables o los términos de este acuerdo o cualquier otro acuerdo o política de EarthLink; (ii) relacionado con cualquier reclamación por violación de cualquier derecho de propiedad intelectual que surja de o en conexión con dicho uso o mal uso, o (iii) de cualquier manera que dañe a cualquier persona o resulte en la lesión personal o muerte de cualquier persona o en el daño o pérdida de cualquier propiedad tangible o intangible (incluidos los datos).
13. LICENCIA GENERAL Y USO DE LOS SERVICIOS
Los nombres de EarthLink, EarthLink Business, los servicios y otros productos y servicios de EarthLink, así como sus logotipos relacionados, son marcas registradas de EarthLink (“marcas de EarthLink”). Excepto por el logotipo “powered by EarthLink” en la parte inferior de las páginas de su sitio web alojado por EarthLink, si corresponde, usted acepta no utilizar ninguna marca de EarthLink en su sitio web o en cualquier otro lugar sin el permiso previo por escrito de EarthLink.
Excepto por lo expresamente dispuesto en el presente, nada en este acuerdo le otorga o le confiere ninguna licencia o derecho de propiedad. Usted no reproducirá, copiará ni exhibirá públicamente, ni permitirá que otra persona reproduzca, copie o exhiba públicamente, ninguna de las herramientas (“herramientas”) o contenido digital listo para el servidor de EarthLink, definido en la sección 20.2, que se encuentra en el centro de control en línea de EarthLink al que puede acceder ingresando en control.earthlink.net (“centro de control”), excepto de conformidad con procedimientos de copia de seguridad razonables o para su uso en su sitio web de conformidad con este acuerdo. Asimismo, usted tampoco creará ni intentará crear, ni permitirá que otros creen o intenten crear, mediante el desmontaje, la ingeniería inversa, la descompilación o de otra forma, los programas fuente o cualquier parte de los mismos a partir del programa objeto o de otra información (ya sea oral, escrita, tangible o intangible) puesta a su disposición en virtud de este acuerdo. Esta licencia terminará automáticamente al finalizar este acuerdo o al cancelar los servicios.
Usted acepta utilizar los servicios solo para fines legales. Usted es el único responsable del contenido, los materiales, los archivos, los datos y los enlaces de su sitio web, incluido, entre otros, el contenido adicional de su sitio web, tal como se define a continuación. No usará los recursos de la red de EarthLink para hacerse pasar por otra persona o tergiversar la autorización para actuar en nombre de otros o de EarthLink. Cualquier correo electrónico enviado en relación con sus servicios debe identificar correctamente al remitente. La violación de cualquiera de estos términos puede resultar en la terminación de su uso de los servicios con o sin aviso.
Su uso del servicio esta sujeto al cumplir con la política de uso aceptable de EarthLink, que se encuentra en la pagina www.earthlink.net/tcs/ y que se incorpora en este acuerdo. De acuerdo con la política de uso aceptable, EarthLink se reserva el derecho a negar, desconectar, modificar o terminar, sin previa noticia a usted, su servicio si su uso del servicio va en contra con la política de uso aceptable. Ejemplos de violaciones de la política de uso aceptable incluyen, pero no son limitados a lo siguiente: (i) actividades ilegales, (ii) la violación de derechos de propiedad intelectual, (iii) publicar o diseminar materias amenazantes, (iv) interacciones inapropiadas con menores de edad, (v) abuso de spam y correo electrónico, (vi) usos del servicio que hacen daño o que interfieren con el uso de la red de EarthLink o sus sistemas, o la red de otro proveedor, (vii) usos del servicio que interfieren con el uso o el disfrute de los servicios recibidos por otros, y (viii) usos que constan un riesgo de seguridad o una violación de privacidad. Además, EarthLink se reserva el derecho a terminar o suspender el servicio cuando EarthLink determina razonablemente que su uso del servicio (incluyendo el uso de su cuenta por otros) puede exponer a EarthLink a sanciones, prosecución, acciones civiles o cualquier otra demanda legal.
14. COMUNICACIONES ELECTRÓNICAS Y TELEFÓNICAS
14.1 Comunicaciones electrónicas
Usted acepta recibir notificaciones, documentos, divulgaciones y otras comunicaciones de EarthLink acerca de su cuenta o del servicio (“comunicaciones”) en un formato electrónico a su dirección de correo electrónico de contacto y acepta que las comunicaciones que EarthLink le proporcione electrónicamente serán consideradas como un escrito. Si no desea recibir comunicaciones de EarthLink electrónicamente o si retira su consentimiento para recibir dichas comunicaciones electrónicamente, debe dejar de utilizar el servicio. El retiro de su consentimiento no afectará la validez legal y la aplicabilidad de cualquier comunicación electrónica proporcionada o los negocios realizados entre EarthLink y usted antes del momento en que retire su consentimiento.
14.2 Llamadas telefónicas y mensajes de texto
Además, acepta por la presente que el uso de cualquier servicio constituye su consentimiento expreso por escrito para recibir llamadas automatizadas y marcadas manualmente, mensajes de texto y mensajes pregrabados en los números telefónicos que usted le proporcione a EarthLink en relación con su suscripción o uso de los servicios. Para comprar productos o servicios de EarthLink, no se requiere el consentimiento para recibir llamadas automatizadas, mensajes de texto o mensajes pregrabados.
14.3 Cambio de sus preferencias de contacto
Usted puede optar por no recibir ningún tipo de comunicación de mercadotecnia o llamadas automatizadas o marcadas manualmente, mensajes de texto y mensajes pregrabados de EarthLink si visita directamente myaccount.earthlink.net/cam/contactinfo.jsp o si llama al Servicio de Atención al Cliente de EarthLink. También puede enviar “STOP” en respuesta a cualquier mensaje de texto de EarthLink para dejar de recibir mensajes de texto de EarthLink.
16. SERVICIO DE ATENCIÓN AL CLIENTE Y SOPORTE TÉCNICO
Su contacto de atención al cliente puede variar según los servicios que haya comprado. Para soporte técnico al consumidor llama 844-356-5249.
Si tiene preguntas de facturación específicas, ingrese en “Mi cuenta” (My account) en myaccount.earthlink.net/cam/whlogin.jsp.
EarthLink proporciona soporte técnico en relación con las características y herramientas disponibles para cualquier servicio de alojamiento web de EarthLink.
16. LEGISLACIÓN APLICABLE
Este acuerdo y cualquier reclamación o acción directamente o indirectamente relacionado a este acuerdo se rige y se interpreta de acuerdo con las leyes del Estado de Georgia, o sea en base de contrato o en base de agravio o cualquier otra teoría legal, sin que se aplican las disposiciones sobre el conflicto de leyes.
17. RESOLUCIÓN DE DISPUTAS MEDIANTE ARBITRAJE VINCULANTE (INCLUIDA INFORMACIÓN IMPORTANTE PARA LOS RESIDENTES DE CALIFORNIA)
17.1 Resumen
La mayoría de las inquietudes de los abonados pueden resolverse llamando al Servicio de Atención al Cliente de EarthLink para obtener ayuda. Si EarthLink no puede resolver su queja a su satisfacción (o si EarthLink no ha podido resolver una disputa que tiene con usted después de intentar hacerlo informalmente), ambos acordamos resolver esas disputas a través de un arbitraje vinculante o un tribunal de reclamaciones menores en lugar de en los tribunales de jurisdicción general. El arbitraje es más informal que una demanda en un tribunal. El arbitraje utiliza un árbitro neutral en vez de un juez o jurado, permite un descubrimiento más limitado que en el tribunal y está sujeto a una revisión muy limitada por parte de los tribunales. Los árbitros pueden conceder los mismos daños y perjuicios que un tribunal. Todo arbitraje en virtud de este acuerdo tendrá lugar de forma individual; no se permiten los arbitrajes colectivos ni las demandas colectivas. En caso de cualquier reclamo no frívolo que no exceda los $75,000, EarthLink pagará todos los costos del arbitraje. Además, en el arbitraje usted tiene derecho a recuperar los honorarios de los abogados de EarthLink al menos en la misma medida en que lo haría en un tribunal.
De igual manera, bajo ciertas circunstancias (como se explica a continuación), EarthLink le pagará más que el monto de la indemnización del árbitro y le pagará a su abogado (si lo hubiera) sus honorarios razonables de abogados si el árbitro le concede un monto mayor que el que EarthLink le ha ofrecido para resolver la disputa.
17.2 Acuerdo de arbitraje
EarthLink y usted aceptan resolver todas las disputas y reclamaciones a través del arbitraje vinculante de la Asociación Estadounidense de Arbitraje (American Arbitration Association, AAA). Este acuerdo de arbitraje tiene la intención de ser interpretado ampliamente. Incluye, pero no se limita a:
- Reclamaciones que surjan o estén relacionadas con cualquier aspecto de la relación entre nosotros, ya sea basada en un contrato, agravio, estatuto, fraude, tergiversación o cualquier otra teoría legal;
- Reclamaciones que hayan surgido antes de este o cualquier otro acuerdo anterior (incluidas, pero sin limitarse a, reclamaciones relacionadas con la publicidad);
- Reclamaciones que actualmente son objeto de una supuesta demanda colectiva en la que usted no es miembro de una demanda certificada, y
- Reclamaciones que puedan surgir después de la terminación del presente acuerdo.
Las referencias a “EarthLink”, “usted” y “nosotros” incluyen nuestras respectivas subsidiarias, afiliados, agentes, empleados, predecesores en interés, sucesores y cesionarios, así como todos los usuarios o beneficiarios autorizados o no autorizados de los servicios según este acuerdo o acuerdos previos entre nosotros. A pesar de lo mencionado anteriormente, cualquiera de las partes puede presentar una demanda individual en el tribunal de reclamaciones menores en lugar de un arbitraje si la reclamación califica para el tribunal de reclamaciones menores en un lugar donde la jurisdicción y el distrito de EarthLink y de usted sea apropiado. Este acuerdo de arbitraje no le impide presentar asuntos ante las agencias federales, estatales o locales. Tales agencias pueden, si la ley lo permite, buscar compensación contra nosotros en su nombre.
Usted acepta que, al celebrar este acuerdo, usted y EarthLink renuncian al derecho a un juicio por jurado o a participar en una demanda colectiva. Este acuerdo demuestra una transacción en el comercio interestatal, y por lo tanto la Ley Federal de Arbitraje (Federal Arbitration Act, FAA) rige la interpretación y aplicación de esta disposición.
17.3 Resolución informal de disputas antes del arbitraje
17.3(1) Notificación de la disputa
Una parte que pretenda solicitar un arbitraje primero debe enviarle a la otra, por correo certificado, una notificación de disputa por escrito (“notificación”). La notificación para EarthLink se debe enviar a: EarthLink, LLC, 980 Hammond Drive, Suite 400, Atlanta, GA 30328, a la atención del Departamento jurídico (arbitraje) (“dirección de notificaciones”). La notificación debe (a) describir el tipo y la base de la demanda o disputa y (b) establecer la compensación específica que se busca (“demanda”). La notificación para usted se enviará a su dirección de facturación que EarthLink tiene en sus archivos.
17.3(2) Propuestas de acuerdo
No se le revelará al árbitro el monto de cualquier oferta de acuerdo hecha por EarthLink o usted en ningún arbitraje entre nosotros hasta después de que el árbitro determine el monto, si lo hubiera, al que usted o EarthLink tiene derecho.
17.3(3) Falta de acuerdo
Si EarthLink y usted no llegan a un acuerdo para resolver la reclamación dentro de los 45 días posteriores a la recepción de la notificación, usted o EarthLink pueden iniciar un procedimiento de arbitraje.
17.4 Comienzo del arbitraje
Puede iniciar un arbitraje si presenta un formulario de reclamación con la AAA y le envía una copia del formulario de reclamación a EarthLink a la dirección de notificaciones. Puede acceder al formulario de reclamación y a las instrucciones para presentarlo en el sitio web de la AAA: www.adr.org. Si EarthLink recibe una notificación en la dirección de notificaciones de que usted ha comenzado un arbitraje y ha pagado la tarifa de presentación a la AAA, le reembolsará rápidamente el pago de la tarifa de presentación mediante un cheque a su dirección o mediante un crédito a su cuenta, a menos que su reclamación sea por más de $75,000. (La tarifa de presentación es actualmente de $200 para reclamaciones menores de $10,000, pero está sujeta a cambios por parte del proveedor de arbitraje. Si no puede pagar esta tarifa, EarthLink la pagará directamente al recibir una solicitud por escrito de su parte a la dirección de notificaciones).
17.5 Procedimientos de arbitraje
El arbitraje se regirá por el Reglamento de arbitraje comercial y los procedimientos suplementarios para las disputas relacionadas con el consumidor (colectivamente, “reglamento de la AAA”) de la AAA, modificado por el presente acuerdo, y será administrado por la AAA. El reglamento de la AAA está disponible en línea en www.adr.org, o si llama a la AAA al 800-778-7879. Un árbitro, seleccionado según el reglamento de la AAA, dirigirá el arbitraje. El árbitro está obligado a cumplir los términos del presente acuerdo. Todas las cuestiones son para que el árbitro decida, excepto las cuestiones relacionadas con el alcance y la aplicabilidad de la disposición de arbitraje que son para que un tribunal decida. A menos que EarthLink y usted acuerden lo contrario, cualquier audiencia de arbitraje se llevará a cabo en el condado (o parroquia) de su dirección de facturación. El derecho a una audiencia será determinado por el reglamento de la AAA. Independientemente de la forma en que se lleve a cabo el arbitraje, el árbitro emitirá una decisión escrita y congruente suficiente para explicar los resultados y conclusiones esenciales en los que se basa la compensación.
17.6 Apelación
Si la compensación emitida por el árbitro supera los $75,000, cualquiera de las partes puede apelar esa compensación ante un panel de tres árbitros administrado por la AAA mediante una notificación de apelación por escrito presentada en un plazo de treinta (30) días a partir de la fecha de vigencia de la compensación arbitral escrita. Los miembros del panel de tres árbitros serán seleccionados de acuerdo con el reglamento de la AAA. La AAA notificará a la otra parte que se ha apelado la compensación. El panel de tres árbitros emitirá su decisión en un plazo de ciento veinte (120) días a partir de la fecha de la notificación de apelación de la parte apelante. La decisión del panel de tres árbitros será definitiva y vinculante, excepto para cualquier derecho de apelación que exista en virtud de la AAA. Si la compensación emitida por el árbitro no excede los $75,000, cualquier derecho de apelación de la compensación se regirá por la FAA.
17.7 Cuotas de arbitraje
Salvo que se disponga lo contrario en el presente, EarthLink pagará todos los gastos de presentación de la AAA, de administración y los honorarios de los árbitros por cualquier arbitraje iniciado de acuerdo con los requisitos de notificación mencionados anteriormente. Sin embargo, si el árbitro determina que el motivo de su demanda o el recurso solicitado en la demanda es frívolo o se ha presentado con un propósito impropio (según indican las normas establecidas en la Regla Federal de Procedimiento Civil 11(b) [Federal Rule of Civil Procedure]), el pago de todos esos honorarios se regirá por el reglamento de la AAA. En tal caso, usted acepta reembolsarle a EarthLink todos los fondos previamente desembolsados por EarthLink que de otra manera son su obligación de pago según el reglamento de la AAA. Además, si usted inicia un arbitraje en el que solicita más de $75,000 en daños y perjuicios, el pago de estos honorarios se regirá por el reglamento de la AAA.
17.8 Compensación y honorarios de abogados
Si el árbitro le emite una compensación mayor que el valor de la última oferta de conciliación escrita de EarthLink hecha antes de que se seleccionara un árbitro o si el árbitro le emite una compensación y EarthLink no hizo ninguna oferta de conciliación, EarthLink le pagará el monto de la compensación o $2,500 (el “pago alternativo”), el monto que sea mayor, y le pagará a su abogado, si lo hubiera, el importe de los honorarios de abogado en que haya incurrido. EarthLink también reembolsará los gastos (incluidos los honorarios y los cargos de los testigos expertos) que su abogado, si lo hubiera, acumule razonablemente y los documentos con especificidad para investigar, preparar y llevar adelante su reclamación en el arbitraje (la “compensación de los honorarios del abogado”).
El árbitro puede emitir dictámenes y resolver disputas en cuanto al pago y el reembolso de honorarios, gastos y el pago alternativo y la compensación de los honorarios del abogado en cualquier momento del procedimiento y a pedido de cualquiera de las partes, dentro de los 14 días siguientes al dictamen del árbitro sobre los méritos.
El derecho a los honorarios y los gastos de abogados que se discute en esta sección 15.8 complementa cualquier derecho a los honorarios y gastos de abogados que usted pueda tener de acuerdo con la ley aplicable. Por lo tanto, si tuviera derecho a una cantidad mayor en virtud de la ley aplicable, esta disposición no impide que el árbitro le conceda ese monto. Sin embargo, no podrá recuperar las compensaciones duplicadas de los honorarios o gastos de los abogados. Aunque de acuerdo con algunas leyes EarthLink puede tener el derecho a una compensación de honorarios y gastos de abogados si prevalece en un arbitraje, EarthLink acepta que no buscará tal compensación.
17.9 Renuncia a demandas colectivas; límites del alcance de la autoridad del árbitro
El árbitro podrá conceder medidas declaratorias o cautelares solo a favor de la parte individual que solicita el recurso y solo en la medida en que sea necesario para proporcionar el recurso garantizado por la demanda individual de esa parte. USTED Y EARTHLINK ACEPTAN QUE CADA UNO PUEDE PRESENTAR DEMANDAS CONTRA EL OTRO SOLO EN SU CAPACIDAD INDIVIDUAL Y NO COMO DEMANDANTE O MIEMBRO DE UNA DEMANDA COLECTIVA EN CUALQUIER SUPUESTO PROCEDIMIENTO COLECTIVO O REPRESENTATIVO. Además, a menos que usted y EarthLink acepten lo contrario, el árbitro no podrá consolidar más de la reclamación de una persona y no podrá presidir de otra manera ningún tipo de procedimiento colectivo o representativo. Si se determina que esta disposición específica no es aplicable, esta disposición de arbitraje será nula y quedará sin efecto, y un tribunal escuchará todas las disputas.
17.10 Cambios futuros en el acuerdo de arbitraje
No obstante, cualquier disposición en este acuerdo que indique lo contrario, si EarthLink realiza algún cambio futuro a esta disposición de arbitraje (que no sea un cambio en la dirección de notificaciones) durante el período de su suscripción con EarthLink, usted puede rechazar dicho cambio enviándonos una notificación por escrito a la dirección de notificaciones con sello postal dentro de los 30 días de la fecha del cambio. Al rechazar cualquier cambio futuro, usted acepta que arbitrará cualquier disputa entre nosotros de acuerdo con el lenguaje de esta sección 17 de esta versión con fecha del 1 de diciembre 2020.
17.11 Aviso a los residentes de California
Los residentes de California tienen derecho a la siguiente información:
Los servicios son proporcionados por EarthLink, LLC, 980 Hammond Drive, Suite 400, Atlanta, Georgia 30328.
Los cargos pueden variar dependiendo del tipo de servicio.
Puede comunicarse con la Unidad de Asistencia para Quejas de la División de Servicios al Consumidor del Departamento de Asuntos del Consumidor de California por escrito en 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834 o por teléfono al 800-952-5210.
17.12 Vigencia
Esta sección 17 permanecerá vigente aun después de la terminación de sus servicios con EarthLink.
18. REVISIONES DE ESTE ACUERDO
EarthLink puede revisar, enmendar o modificar este acuerdo por cualquier motivo al publicar la versión revisada de este acuerdo en el sitio web de EarthLink en www.earthlink.net/tcs/.
La versión revisada entrará en vigencia en la fecha en que se publique como se indica al final de la versión revisada. Los cambios materiales en el presente acuerdo se señalarán en las notas de la versión revisada. El uso continuado de los servicios después de la fecha de la versión revisada constituye su aceptación de todas las revisiones. Si no acepta las revisiones de la versión revisada, su única opción será terminar su cuenta y el uso de los servicios.
19. DISPOSICIONES VARIAS
No podrá ceder sus derechos o delegar ninguna de sus obligaciones en virtud de este acuerdo sin el consentimiento previo por escrito de EarthLink, y cualquier intento de cesión o delegación sin dicho consentimiento será nulo. Si una o más disposiciones de este acuerdo se consideran inválidas, ilegales o inaplicables, la validez, legalidad y aplicabilidad de las disposiciones restantes no se verán afectadas o perjudicadas por ello. Lo expuesto anteriormente no se aplica a la prohibición de demandas colectivas o representativas que forma parte de la disposición de arbitraje de la sección 17; si se determina que esa prohibición no es aplicable, toda la disposición de RESOLUCIÓN DE DISPUTAS MEDIANTE ARBITRAJE VINCULANTE (pero solo la disposición de RESOLUCIÓN DE DISPUTAS MEDIANTE ARBITRAJE VINCULANTE) será nula y quedará sin efecto, y un tribunal escuchará la disputa. EarthLink puede enmendar o reemplazar dicha disposición inaplicable con una que sea válida y aplicable y que logre, en la medida de lo posible, los objetivos e intenciones originales de EarthLink tal como se reflejan en la disposición original. Nada en este acuerdo o en la comprensión de las partes les otorga a las partes la condición de agencia, asociación u otra forma de empresa conjunta entre ellas. EarthLink puede subcontratar cualquier trabajo, obligaciones u otro desempeño requerido de EarthLink de acuerdo con este acuerdo sin su consentimiento. EarthLink no será responsable por demoras, daños o fallas en el desempeño debido a causas que excedan su control razonable, entre ellas, actos de un gobierno en su capacidad soberana, actos de guerra, terrorismo, actos de un enemigo público, incendios, terremotos, fuerza mayor, disputas laborales, huelgas, recesos laborales u otra actividad laboral.
20. LA SECCIÓN 20 SE APLICA SOLO A LOS SERVICIOS DE ALOJAMIENTO Y DE DISEÑO WEB DE EARTHLINK
20.1 Alojamiento de su sitio web
EarthLink alojará su sitio web de acuerdo con los términos de los servicios seleccionados por usted, siempre y cuando cumpla con los términos y condiciones establecidos en este acuerdo (“servicios de alojamiento web de EarthLink”). EarthLink proporcionará buzones de correo electrónico, almacenamiento de alojamiento web y servicios asociados según lo especificado en el plan de servicios que usted seleccionó. EarthLink tiene el derecho de eliminar o reasignar las direcciones IP de su sitio web. De vez en cuando EarthLink puede imponer reglas y regulaciones razonables con respecto al uso de los servicios de alojamiento web de EarthLink. EarthLink se reserva el derecho de cambiar o rechazar en cualquier momento con o sin previo aviso cualquiera de las características, contenido o aplicaciones de los servicios de alojamiento web de EarthLink o relacionados con ellos.
20.2 Acceso al contenido digital listo para el servidor de EarthLink
Los servicios de alojamiento web de EarthLink le proporcionarán acceso a materiales y datos en condiciones “listas para el servidor” a través del centro de control, que no requerirá ninguna consulta ni manipulación adicional por parte de EarthLink para alojar su sitio web. Tales materiales y datos pueden incluir, pero no se limitan a, (i) imágenes, fotografías, plantillas, gráficos, animaciones, video, audio, música, sonido, texto, datos, software, marcas registradas, nombres comerciales, logotipos y otro tipo de propiedad intelectual así como applets y documentación en línea o electrónica, (ii) código de software complementario y materiales de apoyo como parte de los servicios de apoyo a dichos objetos y (iii) scripts ejecutables conocidos como CGI o cualquier otro software de aplicación web que haga que un sitio web sea más interactivo (colectivamente, los puntos (i) a (iii) se denominan “contenido digital listo para el servidor de EarthLink”). Usted puede utilizar el contenido digital listo para el servidor de EarthLink únicamente en conjunto con los servicios de alojamiento web de EarthLink y de conformidad con este acuerdo.
EarthLink podrá, según su criterio y en cualquier momento, rechazar ciertos contenidos digitales listos para el servidor de EarthLink, incluso después de que se los haya colocado en uno de los servidores de EarthLink. EarthLink le notificará su rechazo de dicho contenido digital listo para el servidor de EarthLink y le brindará la oportunidad de modificar o cambiar dichos materiales para satisfacer los requisitos de materiales listos para el servidor. Si no modifica dichos materiales, según lo indicado por EarthLink, dentro de un período de tiempo razonable, se considerará que su cuenta ha sido cancelada.
Puede incorporar el contenido digital listo para el servidor de EarthLink en su propio trabajo original y puede modificar y publicar el contenido digital listo para el servidor de EarthLink en su sitio web para fines de visualización, siempre y cuando pague los servicios de alojamiento web de EarthLink. El contenido digital listo para el servidor de EarthLink solo funcionará en los servidores de EarthLink.
20.3 Términos específicos para los servicios de diseño web de EarthLink
Si se inscribió en alguno de los servicios de diseño web de EarthLink, le enviaremos uno o más correos electrónicos con: (i) un resumen de la compra; (ii) un enlace de inicio de sesión y credenciales de inicio de sesión para acceder al centro de control, y (iii) un enlace de inicio de sesión y credenciales de inicio de sesión para acceder al centro de proyectos (“centro de proyectos”) que incluye el formulario electrónico de diseño del sitio web (“formulario del resumen de especificaciones del sitio web”). Tendrá acceso a muchos diseños de plantillas de sitios web, así como al contenido digital listo para el servidor de EarthLink a través del centro de control.
Un consultor de sitios web de EarthLink (“consultor de sitios web de EarthLink”) se pondrá en contacto con usted durante el horario laboral para ayudarle a completar el formulario del resumen de especificaciones del sitio web. Dentro de los cinco (5) días hábiles posteriores a la fecha en que el consultor de sitios web de EarthLink lo contacte, usted completará el formulario del resumen de especificaciones del sitio web, incluida la selección de un diseño de una plantilla de sitio web y la carga del texto y las imágenes que desea que se muestren en ciertas páginas de su sitio web. El centro de control incluye ejemplos de texto e imágenes que puede seleccionar para mostrar en su sitio web. El consultor de sitios web de EarthLink diseñará su sitio web (“sitio web creado”) basado en la información que usted proporcionó en su formulario del resumen de especificaciones del sitio web completado.
El consultor de sitios web de EarthLink le proporcionará el primer borrador del sitio web creado en la herramienta de diseño de sitios web utilizada y le proporcionará un enlace para que pueda acceder para su revisión. Durante treinta (30) días después de que se publique el primer borrador del sitio web creado, puede trabajar con el consultor de sitios web de EarthLink para realizar hasta tres (3) cambios menores al sitio web creado para finalizarlo para su lanzamiento. La lista de cambios menores e importantes se encuentra en la pestaña de preguntas frecuentes en el centro de proyectos. El sitio web creado permanecerá en la herramienta de diseño de sitios web utilizada hasta que usted lo apruebe o haya una pérdida de comunicación como en el caso de un diseño limitado del sitio web como se describe en el párrafo siguiente. Después del lanzamiento, el sitio web creado será publicado en el servidor de EarthLink. Si desea que un consultor de sitios web de EarthLink realice cambios adicionales en su sitio web después del lanzamiento de su sitio web, su plan especificará si dispone de tiempo de mantenimiento cada mes durante la duración de su contrato. Los minutos de mantenimiento están sujetos a ser utilizados durante el mes asignado cuando se generen y no son transferibles. Cualquier minuto de mantenimiento no utilizado no se transferirá al mes siguiente.
En el caso de que no envíe un formulario del resumen de especificaciones del sitio web completo a EarthLink dentro del período de cinco (5) días hábiles descrito anteriormente, el consultor de sitios web de EarthLink creará un diseño limitado de su sitio web con (i) una plantilla seleccionada por el consultor de sitios web de EarthLink y (ii) un texto basado en la información que usted haya proporcionado inicialmente a EarthLink cuando se registró en los servicios de diseño de sitios web de EarthLink (“diseño limitado del sitio web”). Una vez que el consultor de sitios web de EarthLink haya completado el diseño limitado de su sitio web, el consultor de sitios web de EarthLink le enviará un correo electrónico informándole que se ha publicado el diseño limitado del sitio web en su centro de proyectos para su revisión. Tendrá cinco (5) días hábiles a partir de la fecha de envío de este correo electrónico para revisar su diseño limitado de sitio web.
Si no solicita ningún cambio en el diseño limitado del sitio web durante ese período de cinco (5) días hábiles, EarthLink publicará el diseño limitado del sitio web en su URL siempre y cuando no tenga ningún sitio en funcionamiento en la URL de su nombre de dominio. En caso de que tenga un sitio publicado en la URL de su nombre de dominio, el diseño limitado del sitio web permanecerá en su centro de proyectos mientras su cuenta permanezca activa.
Después de que revise dicho diseño limitado del sitio web, puede seleccionar una plantilla diferente si es necesario. Después de que el consultor de sitios web de EarthLink reciba sus comentarios con respecto a la plantilla seleccionada y todo el contenido que desee en su sitio web, el consultor de sitios web de EarthLink reconstruirá su sitio web. Dicho sitio web reconstruido se considerará como su sitio web creado. Una vez que se haya completado el diseño del sitio web nuevo, el consultor de sitios web de EarthLink le enviará un correo electrónico informándole que se ha publicado el diseño del sitio web nuevo en su centro de proyectos para su revisión. Usará el sitio web creado o el diseño limitado del sitio web, según corresponda, como un sitio web mostrado en una sola dirección IP.
20.4 Licencia
Durante la vigencia de este acuerdo y tras el pago de todos los cargos adeudados a EarthLink, EarthLink le concede por la presente, y usted acepta, una licencia intransferible, revocable, no transferible a terceros y no exclusiva para usar los siguientes artículos de conformidad con los términos y condiciones establecidos en este acuerdo: (i) las herramientas; (ii) el contenido digital listo para el servidor de EarthLink; (iii) si usted se suscribió a cualquiera de los servicios de diseño de sitios web de EarthLink, el contenido para su sitio web proporcionado por los servicios de diseño de sitios web de EarthLink y cualquier código de software suplementario y materiales de apoyo proporcionados como parte de los servicios de apoyo para los servicios de diseño de sitios web de EarthLink (colectivamente, los “materiales de los servicios de diseño de sitios web”), y (iv) el logotipo “powered by EarthLink” en la parte inferior de las páginas de su sitio web, si corresponde.
Cualquier derecho que no se otorgue expresamente aquí se reservará para EarthLink y sus licenciadores. Todo el código fuente está específicamente excluido de la licencia otorgada en este documento. EarthLink y sus licenciadores conservarán en todo momento la propiedad de todos los derechos, títulos e intereses de todos y cada uno de los derechos de propiedad intelectual en toda su propiedad intelectual, incluida, pero sin limitarse a: (i) cualquiera y todo el software de EarthLink utilizado o al que se acceda en conjunto con los servicios, incluidas todas las actualizaciones, mejoras, modificaciones y ampliaciones; (ii) las herramientas; (iii) el contenido digital listo para el servidor de EarthLink; (iv) los materiales de los servicios de diseño de sitios web, y (v) el logotipo “powered by EarthLink” en su sitio web, si corresponde.
Además, no se le permite (i) utilizar el contenido digital listo para el servidor de EarthLink o los materiales de los servicios de diseño de sitios web en un diseño de página web en el que el contenido digital listo para el servidor de EarthLink o los materiales de los servicios de diseño de sitios web se encuentren en un formato diseñado o destinado a su almacenamiento o reutilización por terceros; (ii) utilizar o permitir el uso del contenido digital listo para el servidor de EarthLink o los materiales de los servicios de diseño de sitios web o cualquier parte de los mismos como marca registrada o marca de servicio ni reclamar cualquier derecho de propiedad de cualquier tipo sobre el contenido digital listo para el servidor de EarthLink o los materiales de los servicios de diseño de sitios web o cualquier parte de los mismos; (iii) utilizar el contenido digital listo para el servidor de EarthLink o los materiales de los servicios de diseño de sitios web con imágenes de personas, productos o entidades identificables de manera que sugiera su asociación con o aprobación de cualquier producto o servicio; (iv) traducir, realizar ingeniería inversa, descompilar o desensamblar el contenido digital listo para el servidor de EarthLink o los materiales de los servicios de diseño de sitios web, ni (v) alquilar, arrendar, asignar, transferir o redistribuir el contenido digital listo para el servidor de EarthLink o los materiales de los servicios de diseño de sitios web.
20.5 Garantía de propiedad intelectual
Usted garantiza que tiene el derecho de utilizar el contenido, materiales, archivos, datos, enlaces, marcas registradas y cualquier otra propiedad intelectual que se muestre en su sitio web que EarthLink no le proporcionó explícitamente como parte del contenido digital listo para el servidor de EarthLink o los materiales de los servicios de diseño de sitios web (“contenido adicional en su sitio web”). Usted acepta o y garantiza que el contenido adicional en su sitio web y la transmisión de cualquier dato, imagen o material de su sitio web no violará (i) ninguna ley, regla o regulación federal, estatal, local o extranjera o (ii) los derechos de cualquier persona, grupo o entidad incluidos los derechos de propiedad intelectual protegidos por derechos de autor, secreto comercial, patentes u otras leyes o regulaciones de propiedad intelectual. Usted entiende y acepta que EarthLink no puede respaldar el contenido adicional en su sitio web. EarthLink se reserva el derecho de rechazar cualquier contenido adicional en su sitio web en cualquier momento con o sin aviso previo.
EarthLink no será responsable de validar la ortografía, gramática o exactitud del texto que usted muestre en su sitio web. Se puede requerir que EarthLink divulgue información a personas que hagan valer sus derechos de acuerdo con la Ley de Derechos de Autor de la Era Digital, y usted expresamente autoriza a EarthLink a cumplir con todas y cada una de las notificaciones, citaciones, órdenes judiciales o garantías legales sin previo aviso.
20.6 Indemnizaciones adicionales
Además de sus obligaciones de indemnización establecidas en la sección 10, usted acepta defender, indemnizar y eximir de toda responsabilidad a las partes de EarthLink, así como de todas las reclamaciones, demandas, querellas, acciones, juicios, pérdidas, costos y daños de terceros (entre ellos directos, indirectos y consecuentes), honorarios de abogados y gastos que una parte de EarthLink pueda mantener o incurrir en relación con el contenido adicional en su sitio web.
20.7 Límites de transferencia y almacenamiento de datos
Su plan establecerá los límites mensuales de transferencia y almacenamiento de datos para su servicio de alojamiento web de EarthLink. El centro de control le proporciona datos de uso de su banda ancha (transferencia de datos) y espacio en disco (almacenamiento). EarthLink le enviará un correo electrónico con un mensaje de advertencia de que su transferencia de datos mensual se está acercando a su límite y se le cobrarán cargos por exceso si su transferencia de datos mensual excede su límite. Si su sitio web alcanza su límite de almacenamiento mensual, no podrá cargar documentos adicionales. En tal caso, podrá eliminar algunos de los documentos almacenados o actualizar a un plan de servicio de hospedaje web de EarthLink con un límite de almacenamiento mensual mayor.
20.8 Restricciones de uso
No intentará socavar la seguridad o integridad de los servicios de alojamiento web de EarthLink o de la red de EarthLink, incluido, pero sin limitarse a, el escaneo de puertos, la investigación de vulnerabilidad o los ataques de denegación de servicio de cualquier tipo. Además, está prohibida la ejecución de CGI excesivamente intensivas en CPU, tales como bots y servicios IRC, clientes Bit Torrent y cualquier aplicación que actúe como servidor y escuche las conexiones de red entrantes. Tampoco se permiten los software que actúen como servidor proxy o scripts. Si sus procesos están afectando adversamente el rendimiento del servidor o de la red, EarthLink se reserva el derecho de terminar y deshabilitar los procesos ofensivos, incluso si dicha acción causa una interrupción en su sitio web. EarthLink restringe el tiempo de ejecución de cualquier proceso CGI del cliente a cinco minutos.
También se prohíbe el uso de los servicios de alojamiento web de EarthLink para enviar correos electrónicos masivos no solicitados o publicaciones en Usenet (correo no deseado). Está prohibido participar en actividades relacionadas con Black Hat SEO, spandexing y los llamados sitios de scraper. EarthLink se reserva el derecho de desactivar cualquier parte de su sitio web si EarthLink determina, según su criterio, que su sitio web se utiliza para enviar correos no deseados, piratería o cualquier otro tipo de actividad ilegal.
21. LA SECCIÓN 21 SE APLICA SOLO AL SERVICIO DE REGISTRO DE NOMBRES DE DOMINIO DE EARTHLINK
21.1 ICANN
La Corporación de Internet para la Asignación de Nombres y Números (Internet Corporation for Assigned Names and Numbers, ICANN) elabora y aplica políticas relativas al registro y la renovación de nombres de dominio (“normas de la ICANN”). Solo los registradores acreditados por la ICANN pueden registrar y renovar nombres de dominio. EarthLink proporciona el servicio de registro de nombres de dominio de EarthLink a través de los servicios de registro de dominios proporcionados por OpenSRS (“registrador”) que es un registrador acreditado por la ICANN, y como tal usted acepta que EarthLink se limita a proporcionar el servicio de registro de nombres de dominio de EarthLink de acuerdo con los términos que se encuentran en www.opensrs.com/wp-content/uploads/Master_Services_Agreement.pdf. El registrador y EarthLink están obligados por las normas de la ICANN. EarthLink puede modificar este acuerdo para cumplir con los cambios o actualizaciones de las normas de la ICANN.
En virtud de las normas de la ICANN, usted tiene (i) los derechos y responsabilidades establecidos en la página web de la ICANN que se encuentran en www.icann.org/en/resources/registrars/registrant-rights/educational y (ii) los beneficios y responsabilidades adicionales establecidos en la página web de la ICANN que se encuentran en www.icann.org/en/resources/registrars/registrant-rights/benefits.
La Política uniforme de resolución de disputas de nombres de dominio (la “política uniforme”), con las enmiendas que se introduzcan ocasionalmente, ha sido adoptada por la ICANN y por el presente documento se incorpora y forma parte de este acuerdo y se puede encontrar en www.icann.org/dndr/udrp/policy.htm La política uniforme establece los términos y condiciones en relación con una disputa entre usted y cualquier parte que no sea EarthLink o el registrador sobre el registro y el uso de un nombre de dominio registrado por usted. Los registradores acreditados por la ICANN han adoptado la política uniforme.
21.2 Cómo registrar su nombre de dominio
Usted entiende y acepta que EarthLink no garantiza que usted podrá registrar o renovar un nombre de dominio deseado, incluso si una consulta indica que el nombre de dominio está disponible, porque EarthLink no puede saber con certeza si el nombre de dominio que usted está tratando de registrar está siendo buscado simultáneamente por un tercero o si existen inexactitudes o errores en el registro del nombre de dominio o en las bases de datos relacionadas, incluidas las diversas bases de datos de WhoIs.
Además, entiende y acepta que EarthLink puede optar por aceptar o rechazar su solicitud de registro por cualquier motivo según su criterio, tal rechazo incluye, entre otros, el rechazo debido a una solicitud de registro de un nombre de dominio prohibido. También entiende y acepta que EarthLink no es responsable de ninguna manera de cualquier error, omisión o cualquier otra acción por parte del registrador que surja de o esté relacionada con su solicitud, registro, renovación o la falta de registro o renovación de un dominio en particular.
21.3 Requisitos de registro para TLD
EarthLink registra y gestiona los siguientes dominios de nivel superior (top level domains, TLD) para clientes nuevos: .com, .net, .org, .biz, .asia, .club, .info, .mobi, .name, .tel, .us y .cc. EarthLink también gestiona el TLD .ca para clientes existentes. A continuación se presenta un resumen de los requisitos de registro para estos TLD.
No hay restricciones sobre quién puede registrar los siguientes: .com, .net, .info, .tel y .cc.
Los TLD .org y .club están restringidos a grupos, organizaciones, asambleas y comunidades.
El TLD .name es el único TLD global autorizado por la ICANN exclusivamente para particulares. El registro del TLD .name debe incluir un nombre personal que sea el nombre legal de una persona o un nombre por el que esa persona sea conocida comúnmente. “Un nombre por el que se conoce comúnmente a una persona” incluye, sin limitarse a, un seudónimo utilizado por un autor o pintor o un nombre artístico utilizado por un cantante o actor.
El TLD .asia está restringido a las empresas, organizaciones y personas con sede en la región de Asia, Australia y el Pacífico.
Si usted registra el TLD .biz, acepta que a partir de la fecha en que registre su dominio, su dominio registrado será utilizado principalmente para un negocio o propósito comercial de buena fe. Un propósito comercial de buena fe: (i) intercambia bienes, servicios o propiedad de cualquier tipo en el curso ordinario de comercio o negocios o (ii) facilita el intercambio de bienes, servicios, información o propiedad de cualquier tipo en el curso ordinario de comercio o negocios. También acepta que el dominio .biz no será usado exclusivamente para uso personal o solamente para los propósitos de (i) vender, comerciar o arrendar el dominio a cambio de una compensación o (ii) la oferta no solicitada de vender, comerciar o arrendar el dominio a cambio de una compensación.
El TLD .mobi se limita a los sitios compatibles con la telefonía móvil.
El TLD .us está limitado a (i) ciudadanos estadounidenses o residentes permanentes en EE. UU.; (ii) entidades u organizaciones constituidas en EE. UU.; (iii) el gobierno federal o gobiernos estatales o locales de EE. UU., y (iv) entidades extranjeras con presencia de buena fe en Estados Unidos. Si usted registra el TLD .us, reconoce y acepta que tiene una presencia en Estados Unidos y que no se le permite comprar registros privados o proxy de .us.
El TLD .ca está restringido a compañías, organizaciones e individuos con presencia en Canadá. Si usted tiene un TLD .ca registrado, reconoce y acepta que tiene una presencia en Canadá según lo definido por la Autoridad Canadiense de Registro en Internet (Canadian Internet Registration Authority, CIRA) y que seguirá estando sujeto al acuerdo de registrados de la CIRA que se puede encontrar en www.cira.ca.
Puede encontrar información más detallada sobre los requisitos de registro de los TLD mencionados anteriormente en opensrs.com/site/resources/agreements.
Su proceso de solicitud de nombre de dominio no entrará en vigencia hasta que la información de registro de nombre de dominio que le proporcione a EarthLink se le entregue al registrador y este ponga en vigencia su registro de nombre de dominio.
21.4 Información de WhoIs
La ICANN, el registrador y EarthLink le exigen que proporcione la siguiente información de contacto para cada uno de sus registros de nombres de dominio (“información de WhoIs”):
- El contacto del registrado es el propietario oficial y la máxima autoridad de un nombre de dominio. Por lo general, el registrado es el mismo que el contacto administrativo, aunque en algunas circunstancias, el registrado puede designar a otra persona para que se encargue del mantenimiento del nombre de dominio.
- El contacto administrativo gestiona el nombre de dominio y tiene plena autoridad para solicitar y autorizar cualquier decisión y actualización del nombre de dominio. Si el contacto administrativo no es el titular del nombre de dominio, es el representante del titular.
- El contacto técnico es la persona, función u organización responsable del servidor web en el que se aloja un dominio. El contacto técnico tiene la autoridad para actualizar la información del servidor de nombres y atender la administración técnica de los archivos de dominio en el servidor, pero no tiene la autoridad para transferir la propiedad o los derechos administrativos.
- El contacto de facturación es la parte responsable de recibir y pagar las tasas de registro y renovación.
Para cada una de las categorías mencionadas anteriormente, la ICANN le exige que proporcione (i) nombre, (ii) apellido, (iii) empresa u organización, si corresponde, (iv) dirección postal, (v) ciudad, estado y país, (vi) código postal, (vii) dirección de correo electrónico y (viii) número de teléfono. La ICANN también requiere que actualice su información de WhoIs según sea necesario para mantenerla actualizada, completa y precisa. EarthLink le proporcionará su información de WhoIs al registrador para procesar el registro o la renovación de su nombre de dominio. Usted acepta que el registrador puede utilizar cierta información de WhoIs proporcionada por EarthLink con respecto al registro o renovación de su nombre de dominio de manera consistente con los acuerdos de registro de nombres de dominio del registrador.
Según lo requerido por la ICANN, su información de WhoIs estará disponible públicamente y será accesible a través de una búsqueda de nombre de dominio, a menos que quiera pagar el servicio de privacidad de contactos de dominio de EarthLink que oculta la identidad del registrado en el directorio público de WhoIs. Si se suscribe al servicio de privacidad de nombres de dominio de EarthLink, la información de WhoIs asociada a su nombre de dominio en el directorio público de WhoIs aparecerá como Contact Privacy, Inc. con la dirección y el número de teléfono del registrador y una dirección de correo electrónico de proxy. Los correos electrónicos enviados a la dirección de proxy se reenviarán automáticamente a su dirección de correo electrónico de contacto del registrado sin revelarse al público.
Por la presente, usted renuncia a todas y cada una de las reclamaciones y causas de acción que puedan surgir de la divulgación de la información de WhoIs que le proporcionó a EarthLink.
Cada año la ICANN requiere que los registradores les recuerden a los registrados que revisen su información de WhoIs para el dominio del registrado. Al recibir este correo electrónico de recordatorio del registrador, usted no necesitará tomar ninguna medida si toda su información de WhoIs es correcta, pero si alguna parte de su información de WhoIs es incorrecta, deberá corregirla poniéndose en contacto con EarthLink por teléfono o utilizando el centro de control. Si este correo electrónico anual del registrador rebota, se activará el proceso de verificación del Programa de exactitud de WhoIs y usted recibirá un correo electrónico del registrador en el que le pedirá que verifique su dirección de correo electrónico dentro de 15 días calendario al hacer clic en el enlace del correo electrónico. Si no verifica su dirección de correo electrónico dentro de dicho período de 15 días, se redirigirá el sistema de nombres de dominio (Domain Name System, DNS) de su dominio para que se remita a los servidores del registrador y su sitio web no se mostrará en internet hasta que se haya completado el proceso de verificación.
21.5 Renovación
A menos que EarthLink reciba instrucciones alternativas de usted como mínimo dos (2) meses antes de la fecha de renovación del nombre de dominio, EarthLink le facturará automáticamente la renovación del nombre de dominio al precio de renovación vigente en ese momento en su fecha de facturación mensual dos meses antes de la fecha de renovación del nombre de dominio. EarthLink usará su método de pago que figure en sus archivos.
EarthLink renovará el registro de su nombre de dominio en la fecha de renovación del nombre de dominio por el mismo período de tiempo que el período de tiempo del plazo de su registro original, siempre y cuando haya pagado las tasas de renovación. Por ejemplo, si el plazo de su registro original era de un año, EarthLink renovará el registro de su nombre de dominio por un período de renovación de un año.
EarthLink no es responsable de ningún nombre de dominio para el que usted no haya renovado su registro. En el caso de que no haya pagado ningún cargo asociado con cualquier servicio de EarthLink comprado, según corresponda, o si su cuenta de EarthLink pasó a estar suspendida o inactiva o no está en buen estado, EarthLink no renovará su nombre de dominio. Si su cuenta de EarthLink vuelve a estar activa y en buen estado después de que el registro de su nombre de dominio haya vencido, EarthLink no será responsable de renovar el registro del nombre de dominio vencido.
El registrador permite un período de gracia para que los registrados renueven los nombres de dominio vencidos después de la fecha de vencimiento real. La cantidad de días del período de gracia varía según las extensiones del nombre de dominio. Después de que el período de gracia venza, el registrador pondrá su nombre de dominio vencido en estado de redención por un cierto período de tiempo que le permitiría reclamar su nombre de dominio y renovar su registro mediante el pago de una tasa de redención además de la tasa de renovación. Antes de que el nombre de dominio venza, se intentará enviar un correo electrónico a la dirección de contacto del registrado.
Si su nombre de dominio no se renueva durante el período de gracia o el período de redención, se lo lanzará al público en general. Después de que el registrador lance su nombre de dominio al público en general porque no fue renovado, EarthLink ya no podrá comprar o administrar su nombre de dominio. EarthLink eliminará su nombre de dominio del sistema de administración de dominios de EarthLink.
21.6 La relación con el cliente
Al enviar la solicitud de registro de nombre de dominio a EarthLink, usted entiende y acepta que es cliente de EarthLink a los efectos del registro y la renovación de su nombre de dominio.
Después de que EarthLink le envíe su registro nuevo al registrador, este le enviará un correo electrónico en el que le pedirá que verifique su dirección de correo electrónico dentro de 15 días calendario al hacer clic en el enlace de confirmación y seguir los pasos de verificación. El registrador considerará que su registro de nombre de dominio está verificado después de que usted haya completado los pasos de verificación. Si no verifica su dirección de correo electrónico dentro de dicho período de 15 días calendario, se actualizará el DNS de su dominio para que se remita a los servidores del registrador y su sitio web no se solucionará, lo que significa que su sitio web no se mostrará en internet hasta que se haya completado la verificación. En tal caso, debe llamar a EarthLink para que le envíe un nuevo correo electrónico de verificación. Después de que verifique su dirección de correo electrónico, el DNS remitirá a su dominio y se mostrará su sitio web.
Al terminar la relación de EarthLink con el registrador o durante la renovación del registro de su nombre de dominio, EarthLink, según su criterio, puede transferir el registro de su nombre de dominio a un nuevo registrador sin cargo adicional para usted y hacer que este acuerdo continúe en plena vigencia. En el caso de que el proceso de transferencia del registrador requiera cambiar su información de contacto administrativo o la información de contacto de su organización a EarthLink, para agilizar dicho proceso de transferencia, EarthLink le notificará que su información de contacto administrativo o la información de contacto de su organización se cambiará a EarthLink por el corto período de tiempo mientras se transfiera el registro de su dominio al nuevo registrador. El cambio de esta información a EarthLink durante el proceso de transferencia no afectará su propiedad del dominio. Después de que se haya completado la transferencia de su nombre de dominio al nuevo registrador, EarthLink y el nuevo registrador cambiarán la información de contacto administrativo transferida o la información de contacto de su organización a su información de contacto administrativo original o a la información de contacto de su organización original. El registrador nuevo se comunicará con usted por correo electrónico con un enlace de confirmación para que verifique la transferencia del dominio del registrador al nuevo registrador. Si no verifica esta transferencia de dominio al registrador nuevo dentro de dicho período de 15 días calendario, se actualizará el DNS de su dominio para que se remita a los servidores del registrador y su sitio web no se solucionará, lo que significa que su sitio web no se mostrará en internet hasta que se haya completado la verificación. En tal caso, debe llamar a EarthLink para solicitar que le enviemos un nuevo correo electrónico de verificación. Después de que verifique su dirección de correo electrónico, el DNS será remitido a su dominio.
Si decide transferir el registro de su nombre de dominio que ha sido renovado recientemente a través del servicio de registro de nombres de dominio de EarthLink a otro revendedor de registro de nombres de dominio o directamente con otro registrador, es posible que se pierda el año de renovación.
21.7 Proceso de aprobación de los cambios en su información de WhoIs
La política de transferencia de la ICANN establece los procedimientos adecuados para que los titulares de nombres de dominio transfieran sus nombres de un registrador acreditado por la ICANN a otro. La política de transferencia también cubre los procedimientos de aprobación para (i) las actualizaciones de cualquiera de los siguientes campos en la información de WhoIs de un registrado: nombre, apellido, organización o dirección de correo electrónico o (ii) el cambio de propiedad del nombre de dominio del registrado actual a otro registrado. Esos cambios se denominan colectivamente “cambios”. La política de transferencia está sujeta a cambios; para obtener la última versión, visite www.icann.org.
Si usted es registrado actual de un dominio registrado a través del servicio de registro de nombres de dominio de EarthLink, recibirá un correo electrónico directamente del registrador en el que le pedirá que confirme los cambios. Durante el proceso de confirmación tendrá la opción de marcar una casilla para renunciar al bloqueo de transferencia de 60 días. De acuerdo con la política de transferencia de la ICANN, si no marca esta casilla, su dominio quedará bloqueado durante 60 días y no se podrá transferir el registro del dominio a otro registrador durante el período de 60 días.
La política de transferencia de la ICANN les permite a los registrados nuevos delegar su consentimiento a los cambios a un tercero como agente designado (“agente designado”) para confirmar los cambios. Si usted es registrado nuevo de un dominio registrado a través del servicio de registro de nombres de dominio de EarthLink, recibirá un correo electrónico directamente del registrador con un enlace para que confirme si es el nuevo propietario de ese dominio o no. Si confirma que es el nuevo propietario de ese dominio, tendrá la opción de marcar una casilla por la que autoriza al registrador a actuar como su agente designado para confirmar los cambios para su dominio en su nombre.
21.8 Tarifas
Usted acepta pagar las tarifas vigentes en ese momento para los registros y renovaciones de nombres de dominio establecidas en la lista de precios de EarthLink para el plan de facturación que haya seleccionado. Ningún cargo es reembolsable, ni en su totalidad ni en parte, incluso si su registro de nombre de dominio se suspende, se cancela o se transfiere antes de que finalice el plazo de registro vigente en ese momento. EarthLink se reserva el derecho de cambiar las tarifas de renovación en cualquier momento con un aviso de treinta (30) días.
Si desea cambiar su información de facturación original, debe hacerlo poniéndose en contacto con EarthLink al menos sesenta (60) días antes de que venza el registro de su nombre de dominio, de lo contrario se facturará a su tarjeta de crédito o débito original o a otro método de pago. Si su tarjeta de crédito o débito original se venció o es inválida de otra manera, debe comunicarse con EarthLink con una tarjeta de crédito o débito válida o algún otro método de pago aceptable por EarthLink según su criterio. Sin embargo, en el caso de que EarthLink no tenga su información de facturación válida antes de la fecha de vencimiento de su registro de nombre de dominio, su registro de nombre de dominio no se renovará.
21.9 Información adicional incluida
Además de la información de WhoIs que le proporciona a EarthLink y que EarthLink luego le proporciona al registrador en su nombre, EarthLink mantiene registros relacionados con el servicio de registro de nombres de dominio de EarthLink que pueden incluir, entre otros: (i) cualquier solicitud de nombre de dominio recibida por EarthLink, así como cualquier nombre de dominio registrado, administrado o renovado por EarthLink; (ii) registros de su cuenta, incluidas fechas y cantidades de todos los pagos y reembolsos, y (iii) cualquier y toda comunicación entre EarthLink y usted con respecto a su uso del servicio de registro de nombres de dominio de EarthLink.
21.10 Obligaciones relativas a la información que usted proporciona
En el caso de que proporcione información sobre un tercero al solicitar el registro de un nombre de dominio o que le conceda a un tercero una licencia de un nombre de dominio registrado a su nombre, usted por la presente representa y garantiza que (i) ha informado a dicho tercero de la divulgación y el uso de la información de ese tercero según lo establecido en este acuerdo y que (ii) ha obtenido el consentimiento expreso de ese tercero para la divulgación y el uso de la información de ese tercero según lo establecido en este acuerdo. Se le prohíbe registrarse para el dominio .us para un tercero que se encuentre fuera de Estados Unidos.
Usted entiende y acepta que proporcionar intencionalmente información inexacta o poco fiable o no actualizar intencionalmente la información con prontitud constituirá un incumplimiento material de este acuerdo que será motivo suficiente para la cancelación del registro del nombre de su dominio. Además entiende y acepta que su falta de respuesta a las preguntas de EarthLink concernientes a la exactitud de la información de WhoIs asociada con el registro de su dominio dentro de 15 días calendario desde la fecha en que EarthLink le envió el correo electrónico constituirá una violación material de este acuerdo y será motivo suficiente para la cancelación del registro de su dominio.
21.11 Propiedad de datos
Usted entiende y acepta que EarthLink es propietaria de todas las bases de datos, compilación, derechos colectivos y similares, títulos e intereses en todo el mundo sobre el nombre de dominio de EarthLink, el servicio de registro de nombres de dominio de EarthLink y otras bases de datos de información propietaria de EarthLink y toda la información y obras derivadas generadas a partir de esas bases de datos. Además, por la presente le otorga a EarthLink un derecho y una licencia no exclusivos, mundiales, perpetuos, irrevocables y totalmente pagados para su uso en su compañía, sin importar cómo evolucione, incluidos los derechos de copiar, distribuir, exhibir, ejecutar, transmitir, preparar trabajos derivados de o usar de otra manera la siguiente información: (i) la fecha de creación original del registro de un nombre de dominio, (ii) la fecha de vencimiento del registro de un nombre de dominio, (iii) el nombre, la dirección postal, la dirección de correo electrónico, el número de teléfono y, cuando corresponda, el número de fax del contacto técnico, del contacto administrativo y del contacto de facturación para el registro de un nombre de dominio, (iv) toda observación relativa a un nombre de dominio registrado que aparezca o deba aparecer en WhoIs o en una base de datos similar y (v) cualquier información que EarthLink genere u obtenga en relación con el servicio de registro de nombres de dominio de EarthLink. EarthLink no tiene ningún interés de propiedad en su información de WhoIs u otra información que no sea los derechos de EarthLink en su base de datos de nombres de dominio como se establece en esta sección 19.11.
21.12 Agente del registrado
Usted acepta que, si usa el servicio de registro de nombres de dominio de EarthLink para otra parte, representa que tiene la autoridad de obligar a esa parte como parte principal a todos los términos y condiciones provistos en el presente, incluidos, pero sin limitarse a, el proceso de aprobación de cualquier cambio. También acepta la responsabilidad por los daños causados por el uso indebido del servicio de registro de nombres de dominio de EarthLink. Además, acepta que si le da a un tercero como licencia el uso de un nombre de dominio registrado a su nombre, usted sigue siendo el titular del registro del nombre de dominio, sigue siendo responsable de todas las obligaciones en virtud de este acuerdo, entre ellas las obligaciones de pago, y proporciona (y actualiza, según sea necesario) su propia información de contacto completa y su información técnica, administrativa, de facturación precisa y adecuada para facilitar la resolución oportuna de cualquier problema que surja en conexión con el nombre del dominio y el registro del nombre del dominio. Según lo exigido por la ICANN, usted aceptará la responsabilidad por los daños causados por el uso indebido del nombre de dominio.
21.13 Degradación del rendimiento del sistema
La prestación del servicio de registro de nombres de dominio de EarthLink depende de su sistema informático y del sistema informático de su registrador, que responden a las exigencias del proceso de registro de nombres de dominio. Ocasionalmente, el sistema informático de EarthLink o el sistema informático de su registrador están sujetos a volúmenes excepcionales de solicitudes de registro de nombres de dominio entrantes, mensajes de correo electrónico o consultas de WhoIs que causan una degradación significativa del tiempo de procesamiento y respuesta del sistema de EarthLink o de su registrador. Independientemente de la razón, en los casos en que se produzca una degradación del rendimiento del sistema como resultado de un volumen extremadamente grande de mensajes electrónicos entrantes, EarthLink se reserva el derecho, según su criterio, de filtrar o bloquear los mensajes electrónicos que se originen en las fuentes identificadas del tráfico de gran volumen. EarthLink restablecerá selectivamente el servicio después de que el rendimiento del sistema vuelva a los límites normales, siempre que dicho restablecimiento no dé lugar a un impacto adverso en el sistema. De igual manera, EarthLink se reserva el derecho de filtrar o bloquear permanentemente las fuentes repetidas de grandes volúmenes de tráfico electrónico.
21.14 Suspensión, cancelación, transferencia
Usted entiende y acepta que EarthLink puede suspender o cancelar su uso del servicio de registro de nombres de dominio de EarthLink en cualquier momento, por cualquier motivo, según el criterio de EarthLink, incluso si (i) usted viola materialmente este acuerdo (que incluye cualquier regla o política adicional aplicable; (ii) usted usa el nombre del dominio registrado a su nombre para enviar anuncios no solicitados por correo electrónico en contradicción con las leyes aplicables o las políticas de uso aceptables de internet, o (iii) su uso del nombre de su dominio no cumple con las leyes, reglas y regulaciones locales, estatales, nacionales e internacionales aplicables.
Además, entiende y acepta que el registro de su nombre de dominio está sujeto a suspensión, cancelación, transferencia o modificación de acuerdo con los términos de cualquier regla o política aplicable al registro de su nombre de dominio, entre ellas (i) la política uniforme, (ii) cualquier política adoptada por la ICANN, (iii) cualquier procedimiento de registro o de administrador de registro o (iv) cualquier otro procedimiento de administrador de registro de ccTLD. También acepta que EarthLink tendrá el derecho, según su criterio, de suspender, cancelar, transferir o modificar de otra manera el registro de su nombre de dominio en el momento en que EarthLink reciba (i) una notificación debidamente autenticada de un tribunal de jurisdicción competente o (ii) una compensación arbitral que requiera la suspensión, cancelación, transferencia o modificación del registro de su nombre de dominio.
Si se comunica con EarthLink y no desea que le renueve su registro de dominio, el registro de nombre de dominio continuará hasta el final del plazo de registro. Puede renovarlo usted mismo o transferirle el registro del nombre de dominio a otro registrador.
21.15 Otros tipos de descargos, limitación de responsabilidad e indemnización con respecto al servicio de registro de nombres de dominio de EarthLink
Además de los términos establecidos en las secciones 10 y 11, Renuncia de garantías y limitación de responsabilidad, y en la sección 12, Indemnización, los siguientes descargos, limitación de responsabilidad y términos de indemnización se aplican al servicio de registro de nombres de dominio de EarthLink
EARTHLINK NO HACE NINGUNA REPRESENTACIÓN O GARANTÍA DE NINGÚN TIPO DE QUE EL REGISTRO O USO DE UN NOMBRE DE DOMINIO INCLUIDO EN ESTE ACUERDO LO PROTEGERÁ YA SEA CONTRA IMPUGNACIONES AL REGISTRO DE SU NOMBRE DE DOMINIO O CONTRA LA SUSPENSIÓN, CANCELACIÓN O TRANSFERENCIA DEL NOMBRE DE DOMINIO REGISTRADO A SU NOMBRE.
Usted acepta notificarle a EarthLink cualquier demanda o posible demanda contra su dominio, incluida, pero sin limitarse a, la iniciación de una disputa de acuerdo con la política uniforme, dentro de cinco (5) días hábiles de la misma. En el caso de que pierda su derecho a usar un nombre de dominio usado en conexión con cualquier servicio de EarthLink, ya sea a través de la expiración del nombre del dominio, un decreto judicial, decisiones administrativas de la política uniforme o de otra forma, usted acepta informarle a EarthLink inmediatamente y, si corresponde, de la parte a quien se le va a transferir el nombre del dominio y acepta autorizar a EarthLink a tomar cualquier y todas las medidas necesarias para efectuar tal transferencia.
Usted acepta defender, indemnizar y eximir de toda responsabilidad a las partes de EarthLink por cualquier pérdida, daño o costo, incluidos los honorarios razonables de abogados, que resulten de cualquier reclamo, acción o demanda de terceros relacionados con (i) su uso del servicio de registro de nombres de dominio de EarthLink, incluido, sin limitarse a, su solicitud de registro o renovación de cualquier nombre de dominio registrado a su nombre, (ii) su uso de cualquier nombre de dominio registrado a su nombre o (iii) la pérdida del uso de su sitio web debido a su falta de respuesta al proceso de verificación dentro del período de tiempo especificado. Asimismo, acepta indemnizar, defender y eximir de responsabilidad a las partes de EarthLink así como de cualquier y todos los reclamos, daños, responsabilidades, costos y gastos (incluidos honorarios y gastos legales razonables) que surjan de, o estén relacionados con, (i) su solicitud de registro o renovación o la falta de registro o renovación de un dominio en particular o (ii) la falta de actualización de su información de WhoIs para que sea correcta. Estas disposiciones de indemnización son adicionales a cualquier indemnización requerida en virtud de la política uniforme o de cualquier otra política similar.
22. LA SECCIÓN 22 SE APLICA SOLO A LOS SERVICIOS DE LISTADO DEL DIRECTORIO DE EARTHLINK
Su plan o servicios pueden incluir el servicio de listado del directorio local de EarthLink (el “servicio de listado de directorio local”), que proporciona un servicio de directorio en línea en tiempo real mediante el envío de los datos de la ubicación de su empresa a los directorios en línea a través de los socios de directorios de EarthLink. Para que se lo incluya en dichos directorios en línea, debe proporcionarle a EarthLink los datos de ubicación actuales de su compañía, entre ellos: un nombre comercial, dirección, número de teléfono, dirección de correo electrónico, URL del sitio web, descripción de los servicios ofrecidos, videos, imágenes, marcas y un logotipo de la compañía (“datos de ubicación del cliente”). Debe tener una dirección postal física, no un apartado de correos. Si le proporciona a EarthLink la dirección residencial de su compañía, es su responsabilidad notificarle a EarthLink que oculte la dirección para evitar que se muestre públicamente. A menos que se adquieran varias ubicaciones, su listado del directorio solo incluirá una ubicación comercial.
Para prestar sus servicios, EarthLink les distribuirá los datos de ubicación del cliente a sus socios del directorio para que puedan incluir dicha información en sus directorios en línea. EarthLink podrá, ocasionalmente y según su criterio, cambiar de socios de directorio. Usted acepta que EarthLink no puede garantizar la publicación y publicidad de los datos de ubicación del cliente en todo momento para todos los socios del directorio. EarthLink no es responsable de ninguna pérdida o daño o pérdida de ganancias o ingresos causados por cualquier acción de los socios del directorio al proveerle su servicio de listado del directorio local.
Es su responsabilidad proveerle a EarthLink todos los documentos, información y materiales necesarios en el formato solicitado para llevar a cabo el servicio de listado del directorio local. Usted acepta que EarthLink y sus socios de directorio no soportan todos los formatos y que es posible que algún tipo de información no se pueda mostrar debido a los requerimientos técnicos de algunos socios de directorio. Usted se asegurará de que la información transmitida esté libre de errores. EarthLink no es responsable ante usted de ninguna pérdida o daño o pérdida de ganancias o ingresos causados por el procesamiento de documentos, información o materiales que contengan errores o información incompleta. Es su responsabilidad asegurar que (i) los datos de ubicación del cliente y cualquier información adicional proporcionada estén libres de cualquier derecho, gravamen o interés de terceros y que sean adecuados para la integración en todos los productos de los socios del directorio; (ii) los datos de ubicación del cliente no contengan virus, programas espía ni otros códigos fuente o materiales dañinos; (iii) haya obtenido y que mantendrá todos los consentimientos, aprobaciones, permisos y renuncias necesarias para cumplir con las obligaciones de este acuerdo; (iv) no violará ningún derecho de terceros al cumplir con el presente acuerdo, entre ellos los derechos de propiedad intelectual, y que ninguna obligación o acuerdo existente contradiga o dificulte dichos derechos, y (v) los datos de ubicación del cliente no sean de ninguna manera ilícitos, acosadores, obscenos o pornográficos, que no honren la violencia, pongan en peligro a los jóvenes ni violen los derechos de terceros y que no sean inapropiados de ninguna otra manera. EarthLink, según su criterio, puede negarse a procesar cualquier dato de la ubicación, los documentos, la información o los materiales del cliente.
23. LA SECCIÓN 23 SE APLICA SOLO A LOS SERVICIOS DE CONEXIÓN DE EARTHLINK
Si su plan o servicio incluye la conexión de EarthLink, le brindaremos los siguientes servicios:
- Gestión de redes sociales: EarthLink administrará las publicaciones de las redes sociales de Facebook (“contenido”) para su compañía y establecerá un proceso de aprobación de contenido para que pueda revisar, modificar y aprobar el contenido que EarthLink comparta en su página comercial en Facebook. Si no tiene una página comercial en Facebook, EarthLink creará una en su nombre. En virtud de este servicio, usted acepta otorgarle a EarthLink acceso administrativo a su página comercial en Facebook con el propósito limitado de crear y publicar información en su nombre. Si limita el acceso de EarthLink a su cuenta de Facebook, usted sigue siendo responsable de pagarle a EarthLink cualquier tarifa de servicio relacionada, si corresponde. Usted debe aprobar todos los mensajes específicos de la comercial por parte de EarthLink. EarthLink no publicará ningún contenido nuevo en su página comercial en Facebook hasta que reciba su aprobación.
- Listado del directorio local: consulte la sección 20 de este acuerdo para conocer los términos y condiciones relacionados con el servicio de listado del directorio local de EarthLink.
- Monitoreo de comentarios: según sus servicios, EarthLink puede proporcionarle acceso a su panel de listado del directorio local de EarthLink para que vea, administre y responda a los comentarios de los clientes con respecto a su compañía, servicios o productos. Para acceder al panel en línea, si se permite dicho acceso, usted recibirá un correo electrónico a la dirección de correo electrónico principal que aparece en su cuenta de EarthLink que le pedirá que configure una cuenta protegida por una contraseña. Es su responsabilidad notificarle inmediatamente a EarthLink si cree que su cuenta del panel ha sido violada o comprometida. Cuando responda a un comentario de un cliente, usted acepta incluir su nombre comercial y la fecha en que se debe publicar la respuesta en el directorio en línea asociado. EarthLink no tiene ninguna responsabilidad y no administra el contenido de sus respuestas a los comentarios de los clientes.
Usted entiende que otras personas pueden ver todo el contenido y las respuestas a los comentarios de los clientes enviadas a través de canales de redes sociales o directorios en línea a través de servicios y sitios web de terceros. En algunos casos, puede controlar quién ve cierto contenido si configura la privacidad de dichas cuentas de redes sociales de terceros. Si recopila información de las cuentas de redes sociales de los usuarios, acepta que toda esa información estará sujeta a la política de privacidad de su compañía. Si no tiene una política de privacidad, acepta incluir y cumplir la siguiente declaración en su lugar: “Su información de contacto se utilizará únicamente para proporcionar la información que usted solicitó. No le venderemos su información a terceros.”
24. LA SECCIÓN 24 SE APLICA SOLO A LOS SERVICIOS DE DISEÑO DE LOGOTIPOS PERSONALIZADOS DE EARTHLINK
El servicio de diseño de logotipos y creación de eslóganes personalizados de EarthLink (“servicio de diseño de logotipos”) proporciona un proceso interactivo en el que trabajará con los expertos en diseño de EarthLink para crear un proyecto de diseño final. EarthLink no tiene ninguna obligación y generalmente no revisa ni edita el contenido enviado por usted durante el proceso de diseño. Sin embargo, EarthLink, se reserva el derecho de rechazar su servicio de diseño de logotipos, monitorear o eliminar, sin previo aviso, cualquier contenido para proyectos que, según su criterio, considere ilegal, engañoso, obsceno, vulgar, que infrinja cualquier derecho de terceros o que de alguna otra forma viole los términos y condiciones de este acuerdo.
EarthLink no garantiza que ningún logotipo diseñado a través del servicio de diseño de logotipos no será similar a los logotipos diseñados por EarthLink para otros clientes. Además de su logotipo o eslogan en su conjunto, usted acepta que no tiene ningún derecho o reclamo de ningún tipo sobre cualquier elemento de diseño individual o contenido creativo del logotipo o eslogan. EarthLink se reserva el derecho de utilizar uno o más de sus elementos de diseño en proyectos para otros clientes.
Durante el proceso de diseño, puede proporcionarle a EarthLink texto, imágenes, fotografías, gráficos, sonido, video y otra información (“contenido del usuario”) para su uso en la creación de su logotipo o eslogan. Usted garantiza y representa que tiene todos los derechos necesarios para proporcionar dicho contenido del usuario y que el contenido del usuario no viola los derechos de propiedad intelectual de ningún tercero. Por la presente le otorga a EarthLink una licencia mundial, libre de regalías y no exclusiva (incluidos derechos morales) para usar, distribuir, reproducir, modificar, adaptar, ejecutar públicamente y mostrar públicamente el contenido del usuario en cualquier forma, medio o tecnología conocida actualmente o desarrollada en el futuro con el fin de proporcionarle el servicio de diseño de logotipos.
Usted acepta hacer una copia de seguridad de todo su contenido del usuario para poder acceder a él y utilizarlo cuando sea necesario. EarthLink no garantiza que respalde el contenido del usuario, y usted acepta asumir el riesgo de la pérdida de cualquiera y todo su contenido del usuario. Usted acepta indemnizar y eximir de toda responsabilidad a EarthLink y sus subsidiarias, afiliados, funcionarios, directores, empleados, socios y agentes, así como de cualquier reclamo o demanda, incluidos los honorarios razonables de abogados, hechos por cualquier tercero debido a o que surjan del uso del contenido del usuario por parte de EarthLink.
Usted acepta proporcionar respuestas oportunas a cualquier notificación de estado que le envíe EarthLink en relación con el servicio de diseño de logotipos. Tendrá treinta (30) días para responder a cada notificación de EarthLink. Si no responde, EarthLink asumirá que el proyecto está completo. Una vez finalizado el proyecto final, EarthLink no tendrá ninguna otra obligación con usted, y cualquier cargo pendiente de pago de conformidad con este servicio según este acuerdo se hará efectiva y pagadera. No obstante, lo anterior, nos reservamos el derecho, según nuestro criterio, de terminar su acceso a todo o parte del servicio, en cualquier momento, con o sin aviso.
Sujeto al cumplimiento de este acuerdo, usted será el propietario del proyecto final creado a través del servicio de diseño de logotipos. No tendrá ningún derecho de propiedad sobre ningún material, medio u otro contenido generado durante los ciclos de revisión que condujeron a la finalización del proyecto final. EarthLink se reserva expresamente todos los derechos, títulos e intereses de dichos materiales. EarthLink conserva todos los derechos de todos los conceptos de arte y otro contenido no seleccionados por usted en el proyecto final. Usted acepta que sus derechos de propiedad otorgados en este acuerdo están limitados al proyecto final y que no se transmite ninguna marca registrada o marcas de servicio en o para cualquier proyecto final mediante este acuerdo.
También acepta y afirma que EarthLink no tiene ninguna obligación de realizar ninguna búsqueda de marcas registradas, marcas de servicio o de derechos de autor, consultas u otras con el fin de validar la propiedad o legalidad del proyecto final. Usted acepta que EarthLink no tendrá ninguna responsabilidad u obligación de asistirle en la búsqueda de cualquier protección de propiedad intelectual estatal o federal, incluida, sin limitarse a, cualquier registro de marca registrada o de derechos de autor para cualquier proyecto final. EarthLink no será responsable y no tendrá ninguna obligación de asistirle de ninguna manera en su intento de perfeccionar sus derechos en o para el proyecto final. Es su responsabilidad exclusiva determinar si el logotipo o el eslogan es adecuado y apropiado para su uso y obtener el asesoramiento de un abogado u otro profesional adecuado con respecto a si el logotipo o el eslogan están disponibles legalmente o no o si infringen los derechos de cualquier tercero. Se le anima a realizar sus propias búsquedas independientes con respecto al proyecto final y a consultarle a un abogado antes de utilizar cualquier logotipo o eslogan en el mercado.
Fecha de entrada en vigencia: febrero 1, 2021