Media

September 14, 2021
EarthLink to Create 285 Jobs in Norton
Atlanta-based internet service provider EarthLink is spending $5.4 million to build a customer support center in Norton, a project expected to create more than 250 jobs, InvestSWVA and Gov. Ralph Northam announced Tuesday.

July 22, 2021
Market Watch: EarthLink Has the Happiest Customers, According to HighSpeedInternet.com
For the second straight year, EarthLink, a leading internet service provider, takes the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service.

July 15, 2021
Yahoo Finance: EarthLink Partners with the Emergency Broadband Benefit (EBB) Program to Help Customers Stay Connected and Save Money
Qualified current and prospective customers can now receive up to $50 each month off their internet bill for a limited time.

July 6, 2021
telecompetitor: Study: Pandemic Surge Impacts ISP Customer Satisfaction
EarthLink finished first in all four categories — speed, price, reliability, and customer service – in HighSpeedInternet.com’s 2021 ISP customer satisfaction study.

June 1, 2021
FierceTelecom: EarthLink Chief Talks Fiber Marketing Strategy, FWA Potential
EarthLink CEO Glenn Goad told Fierce the company sees an opportunity to compete on price rather than speed as consumers ditch their traditional cable bundles and look to right-size their internet service.

May 19, 2021
CNET: How to Negotiate With Your Internet Service Provider
Don’t be an impulsive internet shopper. Before negotiating with your ISP, determine your goals for the call — it’s not always just about cutting a deal for a lower monthly bill.

February 14, 2021
Entrepreneur: How Entrepreneurs Can Establish a Successful Customer-First Strategy
Increasingly, firms are analyzing customer usage before suggesting packages and rates. Internet service provider EarthLink, for example, uses speed testing and other metrics to get their customers the plan that works best for them.

December 23, 2020
Forbes.com: To Create An Optimal Customer Experience, You Must Have An Optimal Employee Experience
Once a company culture is right and you’ve created a wonderful employee experience, it’s very easy for a team to deliver a great customer experience, and your customers will feel that commitment.

October 21, 2020
Forbes.com: Office In A Box: Technology Solutions For The Remote Worker
Corporate America has realized many things during the pandemic, one of which is that employees don’t always need to be in the office. However, employees still need the right technology to succeed — as many of us have learned the hard way.

August 9, 2020
Cord Cutters News: EarthLink Internet Continues Its No Data Cap Policy Amid COVID-19
With internet usage surging during the coronavirus pandemic, EarthLink is here to remind customers its service plans are free from data caps and overage charges. Now more than ever, the ISP plans to help people stay connected with unlimited data and speeds of up to 1000 Mbps. Read more

July 30, 2020
Yahoo: EarthLink Earns Designation as a 2020 Great Place to Work-Certified™ Company
EarthLink, a leading provider of internet and online services, today announced that it is Great Place to Work-Certified. Validated employee feedback gathered with Great Place to Work’s rigorous, data-driven methodology, confirms that over 80% of employees rate their experience at EarthLink as consistently positive.

June 22, 2020
Forbes.com: Sextortion And Breach Extortion Emails Surge During COVID Shutdown
Threatening emails alleging that the recipient has been observed conducting personal activities while watching pornographic videos are surging with the increase of people working from home, where they’re far from their corporate firewalls and security software.

May 28, 2020
HighSpeedInternet.com: 2020’s Best Internet Providers in Customer Satisfaction
To find 2020’s best internet providers in customer satisfaction, we surveyed more than 2,800 internet users across the US to find out which internet service provider (ISP) has the happiest customers. Overall, EarthLink customers are the most satisfied with their internet service, but Verizon and Optimum customers aren’t mad either.

April 15, 2020
WABE All Things Considered – NPR: Technical Effects From Everyone Working At Home
With so many of us working from home and attending Zoom or Skype meetings, WABE’s host of “All Things Considered,” Jim Burress, wondered about the effect on the companies behind our internet connections. For some insight, Burress spoke to Leon Hounshell, the chief product officer at Atlanta-based EarthLink.

April 2, 2020
Forbes.com: Slow Internet? Paying More For Faster Speeds May Not Be The Answer
Internet providers are offering faster and faster speeds, and as households and businesses depend more and more on connected devices, increasing the speed of the internet seems like a great idea. Yet, more download speed doesn’t always result in a better experience.

March 27, 2020
Atlanta Journal-Constitution: With more working at home, pressure builds on internet service
As the COVID-19 pandemic has forced thousands to shift from their offices and schools to work and study at home, the pressure has built on home-based wireless internet connections.

January 10, 2020
Forbes.com: Convenience vs. Security: Is It Possible To Have Both?
As technology makes our lives more convenient, it also raises more concerns about hackers and other vulnerabilities. But is it always a trade-off? Can you balance the desire for convenience without sacrificing security?