Media

Dcember 14, 2021
Market Watch: EarthLink Launches Wireless Home Internet Service
EarthLink, an award-winning internet and mobile service provider, today announced the launch of EarthLink Wireless Home Internet. The service will connect to the internet by using the strongest signal from nearby cell phone towers to provide a high-speed 5G or 4G home internet connection.

October 7, 2021
telecompetitor: EarthLink Expands Product Offering with EarthLink Mobile Service Launch
EarthLink, an award-winning internet service provider, today announced the launch of EarthLink Mobile as part of the company’s innovative service offerings.

September 14, 2021
Virginia Business: EarthLink to Create 285 Jobs in Norton
Atlanta-based internet service provider EarthLink is spending $5.4 million to build a customer support center in Norton, a project expected to create more than 250 jobs, InvestSWVA and Gov. Ralph Northam announced Tuesday.

July 22, 2021
Market Watch: EarthLink Has the Happiest Customers, According to HighSpeedInternet.com
For the second straight year, EarthLink, a leading internet service provider, takes the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service.

July 15, 2021
Yahoo Finance: EarthLink Partners with the Emergency Broadband Benefit (EBB) Program to Help Customers Stay Connected and Save Money
Qualified current and prospective customers can now receive up to $50 each month off their internet bill for a limited time.

July 6, 2021
telecompetitor: Study: Pandemic Surge Impacts ISP Customer Satisfaction
EarthLink finished first in all four categories — speed, price, reliability, and customer service – in HighSpeedInternet.com’s 2021 ISP customer satisfaction study.

June 1, 2021
FierceTelecom: EarthLink Chief Talks Fiber Marketing Strategy, FWA Potential
EarthLink CEO Glenn Goad told Fierce the company sees an opportunity to compete on price rather than speed as consumers ditch their traditional cable bundles and look to right-size their internet service.

May 19, 2021
CNET: How to Negotiate With Your Internet Service Provider
Don’t be an impulsive internet shopper. Before negotiating with your ISP, determine your goals for the call — it’s not always just about cutting a deal for a lower monthly bill.

February 14, 2021
Entrepreneur: How Entrepreneurs Can Establish a Successful Customer-First Strategy
Increasingly, firms are analyzing customer usage before suggesting packages and rates. Internet service provider EarthLink, for example, uses speed testing and other metrics to get their customers the plan that works best for them.

December 23, 2020
Forbes.com: To Create An Optimal Customer Experience, You Must Have An Optimal Employee Experience
Once a company culture is right and you’ve created a wonderful employee experience, it’s very easy for a team to deliver a great customer experience, and your customers will feel that commitment.

October 21, 2020
Forbes.com: Office In A Box: Technology Solutions For The Remote Worker
Corporate America has realized many things during the pandemic, one of which is that employees don’t always need to be in the office. However, employees still need the right technology to succeed — as many of us have learned the hard way.

August 9, 2020
Cord Cutters News: EarthLink Internet Continues Its No Data Cap Policy Amid COVID-19
With internet usage surging during the coronavirus pandemic, EarthLink is here to remind customers its service plans are free from data caps and overage charges. Now more than ever, the ISP plans to help people stay connected with unlimited data and speeds of up to 1000 Mbps. Read more

July 30, 2020
Yahoo: EarthLink Earns Designation as a 2020 Great Place to Work-Certified™ Company
EarthLink, a leading provider of internet and online services, today announced that it is Great Place to Work-Certified. Validated employee feedback gathered with Great Place to Work’s rigorous, data-driven methodology, confirms that over 80% of employees rate their experience at EarthLink as consistently positive.

June 22, 2020
Forbes.com: Sextortion And Breach Extortion Emails Surge During COVID Shutdown
Threatening emails alleging that the recipient has been observed conducting personal activities while watching pornographic videos are surging with the increase of people working from home, where they’re far from their corporate firewalls and security software.

May 28, 2020
HighSpeedInternet.com: 2020’s Best Internet Providers in Customer Satisfaction
To find 2020’s best internet providers in customer satisfaction, we surveyed more than 2,800 internet users across the US to find out which internet service provider (ISP) has the happiest customers. Overall, EarthLink customers are the most satisfied with their internet service, but Verizon and Optimum customers aren’t mad either.

April 15, 2020
WABE All Things Considered – NPR: Technical Effects From Everyone Working At Home
With so many of us working from home and attending Zoom or Skype meetings, WABE’s host of “All Things Considered,” Jim Burress, wondered about the effect on the companies behind our internet connections. For some insight, Burress spoke to Leon Hounshell, the chief product officer at Atlanta-based EarthLink.

April 2, 2020
Forbes.com: Slow Internet? Paying More For Faster Speeds May Not Be The Answer
Internet providers are offering faster and faster speeds, and as households and businesses depend more and more on connected devices, increasing the speed of the internet seems like a great idea. Yet, more download speed doesn’t always result in a better experience.

March 27, 2020
Atlanta Journal-Constitution: With more working at home, pressure builds on internet service
As the COVID-19 pandemic has forced thousands to shift from their offices and schools to work and study at home, the pressure has built on home-based wireless internet connections.

January 10, 2020
Forbes.com: Convenience vs. Security: Is It Possible To Have Both?
As technology makes our lives more convenient, it also raises more concerns about hackers and other vulnerabilities. But is it always a trade-off? Can you balance the desire for convenience without sacrificing security?

December 16, 2021
EarthLink Launches Wireless Home Internet Service
ISP committed to closing the digital divide by bringing connection to communities EarthLink, an award-winning internet and mobile service provider, today announced the launch of EarthLink Wireless Home Internet. The service will connect to the internet by using the strongest signal from nearby cell phone towers to provide a high-speed 5G or 4G home internet ...

October 5, 2021
EarthLink Expands Product Offering with EarthLink Mobile Launch
New budget-friendly mobile service built on a customer-first approach   EarthLink, an award-winning internet service provider, today announced the launch of EarthLink Mobile as part of the company’s innovative service offerings. Starting today, consumers can get the best nationwide 5G and 4G LTE wireless coverage through EarthLink Mobile with flexible data plans as low as ...

September 14, 2021
EarthLink Expands Customer Service Division with New U.S. Call Center
Top Internet Service Provider Plans to Bring More than 250 Jobs to Southwest Virginia EarthLink, a leading U.S. high-speed internet service provider, is proud to announce the expansion of its Customer Service Division with a new customer support center in Wise County, Virginia. The planned 30,000-square-foot facility marks another milestone in the company’s effort to ...

July 29, 2021
EarthLink Re-Certified as a 2021 Great Place to Work
Top ISP Earns Second Employee Satisfaction Designation Amidst COVID-19 EarthLink, a leading internet service provider, today announced that it has been honored with the coveted Great Place to Work™ certification based on extensive employee feedback for the second year in a row. “This certification for two years in a row is such an honor. We ...

July 22, 2021
EarthLink Has the Happiest Internet Customers, According to HighSpeedInternet.com
For the second straight year, EarthLink, a leading internet service provider, takes the top spot in HighSpeedInternet.com's rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service.

July 15, 2021
EarthLink Partners with the Emergency Broadband Benefit (EBB) Program to Help Customers Stay Connected and Save Money
EarthLink, a leading internet service provider, today announced its partnership with the government-funded Emergency Broadband Benefit (EBB) program. Qualified current and prospective customers can now receive up to $50 each month off their internet bill for a limited time.

January 6, 2021
Chris Roy Joins EarthLink as Executive Vice President, Business Services
EarthLink, a leading provider of internet and online services, today announced that Chris Roy has joined the EarthLink leadership team as Executive Vice President, Business Services. In this role, Chris will lead EarthLink’s wholesale initiatives and launch the company’s Business Services division. Chris comes to EarthLink from AT&T where he spent the past two decades ...

November 5, 2020
EarthLink Launches EasyTech Remote Technical Support Service
EarthLink, a leading internet service provider, has announced the launch of EasyTech to provide customers safe and secure technical support. EarthLink EasyTech offers remote, expert technical advice and service for home devices via secure virtual sessions with a team of experts.

October 27, 2020
Brigitte Wright-Roy Joins EarthLink as Senior Vice President, Customer Operations
EarthLink, a leading provider of internet and online services, today announced that Brigitte Wright-Roy is joining the EarthLink leadership team as Senior Vice President, Customer Operations.

October 1, 2020
EarthLink President Mike Toplisek Appointed to Technology Association of Georgia Board
The Technology Association of Georgia, the state’s leading association dedicated to furthering Georgia’s technology ecosystem to advance the innovation economy, has appointed EarthLink President Mike Toplisek to its Board of Directors.