Media
Here’s what’s happening in EarthLink’s orbit.
About EarthLink
EarthLink is a top U.S. internet service provider offering access to fast, secure, and reliable internet to more homes and small businesses than any other ISP. As an internet pioneer founded in 1994, EarthLink continues to lead the way by offering customers the right connection through an outstanding online experience not saddled by data caps, throttling, or unnecessary bundles. An independent company, EarthLink was certified as a Great Place to Work in 2020.
Awards and Honors
Top-rated high-speed internet respected by experts, loved by our customers.
Media Coverage
September 14, 2021
EarthLink to Create 285 Jobs in Norton
Atlanta-based internet service provider EarthLink is spending $5.4 million to build a customer support center in Norton, a project expected to create more than 250 jobs, InvestSWVA and Gov. Ralph Northam announced Tuesday.
July 22, 2021
Market Watch: EarthLink Has the Happiest Customers, According to HighSpeedInternet.com
For the second straight year, EarthLink, a leading internet service provider, takes the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service.
July 15, 2021
Yahoo Finance: EarthLink Partners with the Emergency Broadband Benefit (EBB) Program to Help Customers Stay Connected and Save Money
Qualified current and prospective customers can now receive up to $50 each month off their internet bill for a limited time.
July 6, 2021
telecompetitor: Study: Pandemic Surge Impacts ISP Customer Satisfaction
EarthLink finished first in all four categories — speed, price, reliability, and customer service – in HighSpeedInternet.com’s 2021 ISP customer satisfaction study.
June 1, 2021
FierceTelecom: EarthLink Chief Talks Fiber Marketing Strategy, FWA Potential
EarthLink CEO Glenn Goad told Fierce the company sees an opportunity to compete on price rather than speed as consumers ditch their traditional cable bundles and look to right-size their internet service.
May 19, 2021
CNET: How to Negotiate With Your Internet Service Provider
Don’t be an impulsive internet shopper. Before negotiating with your ISP, determine your goals for the call — it’s not always just about cutting a deal for a lower monthly bill.
February 14, 2021
Entrepreneur: How Entrepreneurs Can Establish a Successful Customer-First Strategy
Increasingly, firms are analyzing customer usage before suggesting packages and rates. Internet service provider EarthLink, for example, uses speed testing and other metrics to get their customers the plan that works best for them.
December 23, 2020
Forbes.com: To Create An Optimal Customer Experience, You Must Have An Optimal Employee Experience
Once a company culture is right and you’ve created a wonderful employee experience, it’s very easy for a team to deliver a great customer experience, and your customers will feel that commitment.
October 21, 2020
Forbes.com: Office In A Box: Technology Solutions For The Remote Worker
Corporate America has realized many things during the pandemic, one of which is that employees don’t always need to be in the office. However, employees still need the right technology to succeed — as many of us have learned the hard way.
August 9, 2020
Cord Cutters News: EarthLink Internet Continues Its No Data Cap Policy Amid COVID-19
With internet usage surging during the coronavirus pandemic, EarthLink is here to remind customers its service plans are free from data caps and overage charges. Now more than ever, the ISP plans to help people stay connected with unlimited data and speeds of up to 1000 Mbps. Read more
July 30, 2020
Yahoo: EarthLink Earns Designation as a 2020 Great Place to Work-Certified™ Company
EarthLink, a leading provider of internet and online services, today announced that it is Great Place to Work-Certified. Validated employee feedback gathered with Great Place to Work’s rigorous, data-driven methodology, confirms that over 80% of employees rate their experience at EarthLink as consistently positive.
June 22, 2020
Forbes.com: Sextortion and Breach Extortion Emails Surge During COVID Shutdown
Threatening emails alleging that the recipient has been observed conducting personal activities while watching pornographic videos are surging with the increase of people working from home, where they’re far from their corporate firewalls and security software.
May 28, 2020
HighSpeedInternet.com: 2020’s Best Internet Providers in Customer Satisfaction
To find 2020’s best internet providers in customer satisfaction, we surveyed more than 2,800 internet users across the US to find out which internet service provider (ISP) has the happiest customers. Overall, EarthLink customers are the most satisfied with their internet service, but Verizon and Optimum customers aren’t mad either.
April 15, 2020
WABE All Things Considered – NPR: Technical Effects From Everyone Working At Home
With so many of us working from home and attending Zoom or Skype meetings, WABE’s host of “All Things Considered,” Jim Burress, wondered about the effect on the companies behind our internet connections. For some insight, Burress spoke to Leon Hounshell, the chief product officer at Atlanta-based EarthLink.
April 2, 2020
Forbes.com: Slow Internet? Paying More for Faster Speeds May Not Be the Answer
Internet providers are offering faster and faster speeds, and as households and businesses depend more and more on connected devices, increasing the speed of the internet seems like a great idea. Yet, more download speed doesn’t always result in a better experience.
March 27, 2020
Atlanta Journal-Constitution: With More Working at Home, Pressure Builds on Internet Service
As the COVID-19 pandemic has forced thousands to shift from their offices and schools to work and study at home, the pressure has built on home-based wireless internet connections.
January 10, 2020
Forbes.com: Convenience vs. Security: Is It Possible to Have Both?
As technology makes our lives more convenient, it also raises more concerns about hackers and other vulnerabilities. But is it always a trade-off? Can you balance the desire for convenience without sacrificing security?
Press Releases
September 14, 2021
EarthLink Expands Customer Service Division with New U.S. Call Center
Top Internet Service Provider Plans to Bring More than 250 Jobs to Southwest Virginia EarthLink, a leading U.S. high-speed internet service provider, is proud to announce the expansion of its Customer Service Division with a new customer support center in Wise County, Virginia. The planned 30,000-square-foot facility marks another milestone in the company’s effort to ...
July 29, 2021
EarthLink Re-Certified as a 2021 Great Place to Work
Top ISP Earns Second Employee Satisfaction Designation Amidst COVID-19 EarthLink, a leading internet service provider, today announced that it has been honored with the coveted Great Place to Work™ certification based on extensive employee feedback for the second year in a row. “This certification for two years in a row is such an honor. We ...
July 22, 2021
EarthLink Has the Happiest Internet Customers, According to HighSpeedInternet.com
For the second straight year, EarthLink, a leading internet service provider, takes the top spot in HighSpeedInternet.com's rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service.
July 15, 2021
EarthLink Partners with the Emergency Broadband Benefit (EBB) Program to Help Customers Stay Connected and Save Money
EarthLink, a leading internet service provider, today announced its partnership with the government-funded Emergency Broadband Benefit (EBB) program. Qualified current and prospective customers can now receive up to $50 each month off their internet bill for a limited time.
January 6, 2021
Chris Roy Joins EarthLink as Executive Vice President, Business Services
EarthLink, a leading provider of internet and online services, today announced that Chris Roy has joined the EarthLink leadership team as Executive Vice President, Business Services. In this role, Chris will lead EarthLink’s wholesale initiatives and launch the company’s Business Services division. Chris comes to EarthLink from AT&T where he spent the past two decades ...
November 5, 2020
EarthLink Launches EasyTech Remote Technical Support Service
EarthLink, a leading internet service provider, has announced the launch of EasyTech to provide customers safe and secure technical support. EarthLink EasyTech offers remote, expert technical advice and service for home devices via secure virtual sessions with a team of experts.
October 27, 2020
Brigitte Wright-Roy Joins EarthLink as Senior Vice President, Customer Operations
EarthLink, a leading provider of internet and online services, today announced that Brigitte Wright-Roy is joining the EarthLink leadership team as Senior Vice President, Customer Operations.
October 1, 2020
EarthLink President Mike Toplisek Appointed to Technology Association of Georgia Board
The Technology Association of Georgia, the state’s leading association dedicated to furthering Georgia’s technology ecosystem to advance the innovation economy, has appointed EarthLink President Mike Toplisek to its Board of Directors.
July 29, 2020
EarthLink No Data Cap Plans Help Customers Stay Connected
EarthLink, a leading internet service provider, is underscoring its commitment to no data cap service plans to help customers stay connected through the pandemic and beyond. EarthLink internet plans have no data caps, providing customers with unlimited data and speeds of up to 1000 Mbps.
May 28, 2020
EarthLink Recognized for Customer Service and Support
EarthLink, a leading provider of internet and online services, has been ranked as the top internet service provider in Customer Satisfaction according to HighSpeedInternet.com’s recent customer survey. EarthLink earned the 2020 highest customer satisfaction scores overall and in six of the eight categories surveyed.
May 21, 2020
EarthLink Launches Safe Internet Solution for Families
EarthLink, a leading internet service provider, today announced the launch of a content monitoring and screen time management service to help create a safer internet. EarthLink Guardian is now available as part of the EarthLink Secure product portfolio. The parental monitoring service is powered by Bark Technologies and aimed primarily at protecting youth online.
January 13, 2020
EarthLink Announces Protect Consumer Security and Safety Product
EarthLink, a leading provider of internet and online services, today announced the launch of EarthLink Protect and EarthLink Protect+, new consumer products offering comprehensive all-in-one protection for your connected devices, online privacy and identity. Both are powered by NortonLifeLock, a global leader in consumer Cyber Safety. EarthLink is the only internet service provider in the U.S. offering Norton 360 with LifeLock solutions
December 10, 2019
EarthLink Coverage Expands Around the U.S.
EarthLink, a leading internet service provider, today announced expanded nationwide service coverage. EarthLink now can provide high-speed internet to more homes in America than any other service provider.
December 2, 2019
EarthLink and Georgia Tech Athletics Redefine Sponsorships with Multi-Year “Platform” Agreement
EarthLink, a leading internet service provider, announced today they have entered a multi-year sponsorship platform agreement with the Georgia Tech Athletic Association. In addition to traditional branding and signage at a variety of venues and locations, the relationship with the university also provides for a technical and cultural partnership including internship and other employment opportunities.
November 20, 2019
Reinventing EarthLink: Atlanta’s 25-Year-Old Start-Up
On January 1, 2019, EarthLink, a leading internet service provider, hit reboot with new ownership. Since then, the tech company has significantly expanded its internet coverage map, increased its high-speed internet customers by 34%, been recognized as one of the fastest and most affordable internet providers nationwide by BroadbandNow, and officially opened new headquarters.
January 7, 2019
EarthLink Kicks Off 2019 In A Big Way
On December 31, 2018, just before entering the new year, EarthLink announced it will once again be an independent ISP under new ownership in a transaction that positions the brand as a market leader for internet services. EarthLink will focus on what it has done best for the past 25 years – providing the highest customer service and Internet experience available on the market.
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See the Latest on the EarthLink Blog
3 Things to Consider When Choosing a Remote Tech Tool
Summary: Ever wondered what exactly remote tech support is? Or if it’s actually safe to give a stranger control over your device? We break down the aptly-named tool, how to stay secure if you’re using a remote support option, and how to decide if it’s something you should invest in. If you’ve ever needed to …
Email Phishing 101: What Exactly is Email Phishing?
Summary: Protecting your personal information online can feel like a full-time job. But once you know what you’re looking for, things get considerably easier. Email phishing, for example, is one way that people try to scam you in your own inbox. We’ve collected some of the most common phishing email examples, plus the best tips …
Browser Privacy: Browsers & Settings to Maximize Your Security
Summary: You know the cornerstones of online security, from using a strong password to thinking twice before posting private information on public social media. But there’s a less obvious element to this, too: choosing a secure browser. Learn what browser privacy is, why it’s important, the top-rated secure browsers, and how to enhance privacy on …
Hard Drive or Cloud: The Best Ways to Save Your Digital Life
Summary: So you know organizing your files is important. But are you wondering if they really need to be backed up? Or how exactly you choose between a flash drive, external hard drive, or the cloud? We’ve got the factors you need to consider and the answer to just which files you should have duplicates …