Contact EarthLink
We’d love to hear from you! Our experts are here to help.
Need help? EarthLink offers several ways to access and support your Account. Learn more from our Support site at Help.EarthLink.net where you can find articles and instructions on the most relevant topics. Want to make a payment? Reset your Password? Or update your billing method? Follow the links or learn more below.
Check Address for New Service
Chat 24 hours a day, 7 days a week.
Existing Customer or Placed New Order?
Chat 24 hours a day, 7 days a week – or text 833-458-4360
Helpful Information
Account Maintenance / Billing
All Account Support Articles
Existing EarthLink Customers
Home Internet
Support
For frequently asked questions or troubleshooting, find all support information at help.earthlink.net.
Chat with an online agent
or Text 833-458-4360
24 hours a day, 7 days a week
Moving
You’re on the move. We’re here to help. Call the number below to schedule your move, transfer or upgrade services.
Call today to schedule your move!
Add/Upgrade My Plan
Ready for an upgrade? Want to bundle mobile or streaming? We can modify your service today.
Chat with an online agent
8:00 a.m. to 12:00 p.m. ET
7 days a week
Business Internet
Sales
Need fast, secure and reliable Business Internet? We’re here to help you.
Chat with an online agent
9:00 a.m. to 9:00 p.m. ET
7 days a week
Support
For frequently asked questions or troubleshooting, find all support information at help.earthlink.net.
Chat with an online agent
9:00 a.m. to 9:00 p.m. ET
7 days a week
Web Hosting
Need help with your website, storage, email inboxes or associated services? We’ve got you covered.
9:00 a.m. to 6:00 p.m. ET
Mon-Fri
Ready to Join EarthLink?
Fiber
Get the fastest internet speed around up to 5 Gigs with EarthLink Fiber Internet.
9:00 a.m. to 12:00 a.m. ET, Mon-Fri
10:00 a.m. to 10:00 p.m. ET, Sat-Sun
Wireless Home Internet
Choose the best wireless home internet plan for you, tailored to your data needs.
9:00 a.m. to 12:00 a.m. ET, Mon-Fri
10:00 a.m. to 10:00 p.m. ET, Sat-Sun
Satellite
No more internet desert. Get connected with fast internet, wherever you are.
9:00 a.m. to 12:00 a.m. ET, Mon-Fri
10:00 a.m. to 10:00 p.m. ET, Sat-Sun
Business
With EarthLink business internet, you’ll be taking care of business alright. From digital marketing to web listing your business, we’ll take care.
9:00 a.m. to 9:00 p.m. ET
7 days a week
Mobile
Make the right call with EarthLink Mobile and save $10 for each line you switch for your first three months of service.
9:00 a.m. to 9:00 p.m. ET
7 days a week
EarthLink Live TV
Ready to cut the cord? Start streaming upwards of 150+ premium channels when you bundle EarthLink Live TV with our internet plans.
9:00 a.m. to 9:00 p.m. ET
7 days a week
