Expert technical advice and service available via secure virtual sessions
ATLANTA—(BUSINESS WIRE)—EarthLink, a leading provider of internet and online services, is launching EasyTech to provide customers safe and secure technical support. EarthLink EasyTech offers remote, expert technical advice and service for home devices via secure virtual sessions with a team of experts. Most technology issues and frustrations can be handled with the simple-to-use service.
“With the dramatic shift to work from home and distance learning as the COVID-19 pandemic continues, homes are a critical family hub for all things tech,” said EarthLink Chief Product Officer Leon Hounshell. “With the increase of technology in the home comes an increase in the need for technology expertise and support. EasyTech provides our customers the tech support they need to keep their devices running without having to take them anywhere. And with EasyTech, there’s no need to bring a technician into the home to fix technology related problems.”
EasyTech support is available 24 hours a day, seven days a week, 365 days a year. A team of experts helps remotely, accessing the problem device for software related issues and/or remotely accessing a mobile device camera to address the issue. The technical expert either guides the customer through correcting the problem or resolves the issue remotely, when applicable.
The EasyTech team of experts can help with virtually any device and issue. Technical support options run the gamut from new computer setup and software installations, to help with router/Wi-Fi or email setup, to solving complicated slow device performance issues or device recovery to restore data after a crash or failure.