Fiber & High-Speed Internet Services
Wilmington, North Carolina

Frequently Asked Questions

• Should I cancel my service before I move?

  No. If you’re already an EarthLink customer, we make it easy to transfer your service to your new address.

• How do I transfer my service to my new residence?

  It only takes a few minutes to let us know you’re moving. We can help in two ways: check the available service for your new address above or call us at 888-327-8454.

• How long does it take to transfer my service?

  For the smoothest transition, let us know you’re moving at least two weeks before you need service at your new address. It takes a little time, so the sooner you can let us know, the better. We ask for at least two weeks to avoid any downtime. We’ll keep you posted on progress via text on the phone number updated on your account.

• Does moving or transferring my internet service cost anything?

  An installation fee will be determined when your relocation order is submitted. Similar to the original installation, we’ll send a professional installer to get you all set up. Any early termination fees at the old address will be waived when service is established at the new address. Your new service will have an updated early termination fee.

• If I'm transferring my service, should I take my equipment with me?

  Take your modem, power cord, and cables. When the technician arrives to set up your transferred service, they’ll take back what isn’t needed. Don’t be surprised if the technician provides new and better equipment.

• Can I upgrade my speed at my new address?

  You can upgrade at any time! We would have to check serviceability first to see what higher speeds are supported at your new address.

• What if I need to reschedule my relocation date?

  Not a problem! You can respond to the relocation confirmation text you receive from us or call as soon as you are aware that you need to make a change. The number is 888-327-8454 and select the “relocation” option if prompted. Please note: an adult (18 years or older) must be present at the new address at the time of installation.

• What if my new address isn’t serviceable with EarthLink?

  We continue to widen our national internet service footprint, so this is getting more and more unlikely. However, if we can’t make this happen (we’ll miss you!), we will let you know right away so you can plan accordingly. Please note: any early termination fees will apply if the move occurs while the service is under contract.

• I’m moving but my roommate isn’t. They want to keep the service. What should I do?

  Not a problem. We’ll need to talk to both of you together to transfer ownership of the service. Details we’ll need to collect name, email, phone, method of payment, and all security questions (which we will verify separately) to transition the account. Also remember: EarthLink email addresses can also be transferred.

• What will happen to my EarthLink email address or other services I have on my account?

  We will make the arrangements to move your email address and any other service you have subscribed to.

Common Moving Questions

Check out our frequently asked questions around changing internet providers when moving to Wilmington:

• How do I transfer my service to my new residence?

  Need a new internet service for your new place?
  

  Switching your service will be the easiest part, so you can focus on big tasks like packing and traveling. Just check your new Wilmington address for serviceability in the search bar at the top of the page or give us a call at 800-217-6231.

  We’ll handle the rest.

  As a thank you for choosing EarthLink again, we’ll waive your installation fee or termination fee. Your contract at your new Wilmington address will be valid for 12 months.

• Can I upgrade my internet speed at my new Wilmington address?

  You can upgrade your speed with EarthLink at any time! We’ll check what speeds are available in your area and meet you where you’re at.

• What if my new address is not serviceable for EarthLink?

  Did you know EarthLink can provide service in the same areas as all major Internet Service Providers? Chances are, wherever you move, we can provide a home internet plan for you.

  However, if we cannot provide service at your new location in Wilmington, we will let you know promptly so you can plan accordingly. Please note that early termination fees will apply if the move occurs while the service is under contract.

  Still have questions about a move? Give us a call or check out our moving FAQs