Charlotte, North Carolina
Fiber & High-Speed Internet Services

Frequently Asked Questions

• Is EarthLink the fastest internet service provider in Charlotte?

  At EarthLink we pride ourselves on three things: our speed, our service and our relationship with you. Depending on the speed available in your city, EarthLink has three main options: Fiber, Wireless and Satellite Internet.
  
  Our fastest internet plan, EarthLink Fiber, is now available in Charlotte with speeds up to 5 Gigs (i.e. you could download a movie while live-streaming Fortnite on Twitch and FaceTime your grandparents with ease and no data caps).
  
  Our most popular Charlotte home internet plan offers 300 Mbps — perfect for working, surfing and streaming from home with family and friends. Our best value plan offers 100 Mbps, giving you high-speed internet for a price you love.
  
  Whatever speed or plan you choose, EarthLink is here to provide you with the best.

• Is EarthLink the safest internet service provider in Charlotte?

  At EarthLink, a secure internet connection is at the top of our mind. Using Norton LifeLock, a cybersecurity software, and tools like VPN that secures your data, EarthLink will keep your personal and professional information out of the hands of bad actors.
  
  That way, you can get back to browsing, streaming and enjoying the internet on your computer, smartphone, tablets and other connected devices with peace of mind. .

• How do I know that I am getting the best internet in Charlotte?

  EarthLink offers the fastest internet available for competitive prices in Charlotte. You deserve to stream your favorite shows without buffering and video chat with work, friends and family without dropped calls.
  
  You also deserve a safe connection that won’t break the bank. Check your internet speeds now and see if it’s time for a change. Our free online internet speed test can track your current home or business internet connection. Try it now and see how it compares to EarthLink internet speeds.

• Is EarthLink the best internet for gaming?

  If you're a gamer looking for a new internet provider in Charlotte, you're probably scouring the web with questions like:
  
  What is the best internet provider for gaming?
  What is the best internet speed for gaming?
  What is the best internet speed for gaming and streaming?
  
  The best internet speed for streaming and gaming will always be the fastest available, fiber internet. You're in luck, because EarthLink's Fiber Internet serves speeds up to 5 Gigs (that's 5,000 MBPS!).
  
  You can't enjoy games like Elden Ring with friends or watch Ninja on Twitch with an unreliable internet connection. Think you're experiencing a slowdown or throttling? Take our free internet speed test and find out.
  
  Keep in mind that if you're a frequent gamer or streamer, internet plans with data caps probably aren't for you. Our Fiber Internet plan offers the highest download and upload speeds available with unlimited data. It's the perfect choice for streaming video and enhancing your gaming experience. When it comes to choosing the best internet service provider in Charlotte for gaming, EarthLink is the easy winner.

Common Moving Questions

Check out our frequently asked questions around changing internet providers when moving to Charlotte:

• How do I transfer my service to my new residence?

  Need a new internet service for your new place?
  

  Switching your service will be the easiest part, so you can focus on big tasks like packing and traveling. Just check your new Charlotte address for serviceability in the search bar at the top of the page or give us a call at 800-217-6231.

  We’ll handle the rest.

  As a thank you for choosing EarthLink again, we’ll waive your installation fee or termination fee. Your contract at your new Charlotte address will be valid for 12 months.

• Can I upgrade my internet speed at my new Charlotte address?

  You can upgrade your speed with EarthLink at any time! We’ll check what speeds are available in your area and meet you where you’re at.

• What if my new address is not serviceable for EarthLink?

  Did you know EarthLink can provide service in the same areas as all major Internet Service Providers? Chances are, wherever you move, we can provide a home internet plan for you.

  However, if we cannot provide service at your new location in Charlotte, we will let you know promptly so you can plan accordingly. Please note that early termination fees will apply if the move occurs while the service is under contract.

  Still have questions about a move? Give us a call or check out our moving FAQs