Emergency Broadband Benefit (EBB)
Save Up to $50/mo on Your Internet Bill
EarthLink is an eligible provider in a new government-sponsored stimulus program that may save you up to $50 a month on your internet service (but it’s a limited-time offer, so here are the nuts and bolts).
What else is included?
How to Qualify and Sign-Up for EBB with EarthLink
Applying for the Emergency Broadband Benefit is as easy as 1, 2, 3.
Find out if you qualify
Complete the National Verifier eligibility for to find out if you qualify for the EBB Program.
Call us to select your plan and if you’re a new customer, schedule your installation.
Continue to save on your bill
Verify usage by responding “Yes” to EarthLink’s automated outreach that confirms you are using the service.
Once you’ve completed all three steps, check your email within 48 hours of applying for a status update.
How does the EBB program work?
EarthLink’s Emergency Broadband Benefit (EBB) program brings affordable, high-speed internet to your home so you can stay connected to homework, job opportunities, healthcare, and more. You may qualify if you’re eligible for public assistance programs such as Medicaid, SNAP, Lifeline, or meet any of the other requirements below.
Whether you’re sticking with an existing plan or signing up for a new one, we’re committed to keeping you connected and saving you money. But this is a limited-time offer, so be sure to get started today.
What is the Emergency Broadband Benefit Program?
The Emergency Broadband Benefit program was launched by the FCC to aid families and households that are struggling to afford internet service during the COVID-19 pandemic. It connects eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.
The program provides a credit of up to $50 each month towards internet service for eligible households. The level of the subsidy depends on the rate for the internet service available in your area.
Who is Eligible for the Emergency Broadband Benefit Program?
A household is eligible if at least one member meets at least one of the following criteria:
- Has an income at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs such as SNAP, Medicaid, Lifeline, SSI, or Federal Public Housing Assistance
- Approved to receive benefits under the free and reduced-price school lunch or the school breakfast program
- Received a Federal Pell Grant during the current award year
- Experienced a substantial loss of income due to job loss or furlough since February 29, 2020, and the household had a total 2020 income at or below $99,000 for single filers and $198,000 for joint filers
- Live in an area where EarthLink internet is available
Emergency Broadband Benefit (EBB) FAQs
The Emergency Broadband Benefit (EBB) is a limited-time program operated by the Federal Communications Commission (FCC) that provides discounts of up to $50 on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands). EBB services are subject to consumer eligibility, provider participation, product availability, and FCC/Universal Service Administrative Company (USAC) approval.
You are eligible for EBB discounts if you are eligible for Lifeline, or if you participate in SNAP (Food Stamps), Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance, Veterans and Survivors Pension Benefit Fund, Free and Reduced Price School Lunch and Breakfast (2019-20 or 2020-21 school year), or if your household income is at or below 135% of the federal poverty level. Current year Pell Grant recipients also are eligible. If you have experienced a substantial loss in income due to job loss or furlough after 2/29/2020 and your total household income was $99,000 or less for a single filer or $198,000 or less for joint filers, you may be eligible. If you reside on Tribal Lands, participation in any of the following additional programs makes you eligible for EBB benefits: Bureau of Indian Affairs (BIA) General Assistance, Tribal Temporary Assistance for Needy Families (Tribal TANF), Food Distribution Program on Indian Reservations (FDPIR), or Tribal Head Start (only household that meet the income qualifying standard). EBB eligibility will be determined for the FCC by USAC’s National Verifier and National Lifeline Accountability Database.
Only eligible consumers may receive EBB discounts. The EBB monthly service discount is non-transferable. An eligible household is limited to one monthly service discount.
No. You may continue to receive discounted Lifeline service from your current provider and get discounted EBB service from EarthLink or any authorized EBB service provider.
Yes. EBB program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time.
As of December 30, 2021, the EBB Program is no longer accepting new household enrollments. Households that were enrolled in the EBB Program prior to its termination on December 30th and otherwise not subject to de-enrollment (“Legacy EBB households“) will continue to receive their current EBB Program subsidy for a 60-day transition period through March 1, 2022.
After March 1, 2022, Legacy EBB households that receive broadband service discounts will only be eligible to receive the applicable discount benefit under the new Affordable Connectivity Program (up to $30 per month; up to $75 per month for eligible households located on Tribal lands). Legacy EBB households that qualified for EBB Program support due to substantial loss of income or a service provider’s COVID-19 program will need to reverify their eligibility under the ACP eligibility guidelines after March 1, 2022, to continue receiving a broadband service discount.
Our EBB Terms and Conditions and standard Terms and Conditions apply, in addition to any others communicated to you that are specific to your service plan. Available upload/download speeds can be found under “Broadband Network Management Information” on our Terms & Conditions page. To receive EBB benefits, your identity and eligibility must be confirmed by USAC and you must comply with all applicable EBB Program Rules. For more information about the EBB Program you can call us at 833-787-2118.
The Emergency Broadband Benefit (EBB) Program is a temporary program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service. The EBB monthly service discount is non-transferable. An eligible household is limited to one monthly service discount. EBB Program benefits may be obtained from any participating provider of your choosing and you may transfer your service benefit to another provider at any time.
When the FCC announces the end the EBB Program or we end our promotional EBB service offer, we will notify you and you will revert to paying the applicable undiscounted rate available at that time plus applicable fees and taxes.
Available upload/download speeds can be found under “Broadband Network Management Information” on our Terms & Conditions page. EBB Program rules and Terms and Conditions apply. Our standard terms and conditions also apply. For more information about the EBB Program you can call us at 833-787-2118.