COVID-19: Our Response

EarthLink continues to closely monitor the circumstances related to the outbreak of the Coronavirus known as COVID-19. We have two priorities: the health and safety of our employees and providing uninterrupted service for our customers.

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What we’re doing & what you need to know. Learn More.

EarthLink Remains Focused on Keeping You Healthy and Connected

Should I cancel my service before I move?

You don’t have to cancel your service when you move, especially when it is easier to just transfer that service to your new address.

How do I transfer my service to my new residence?

It only takes a few minutes to notify us of your move. We can help you two ways; check your zip code serviceability above, or call us at 888-327-8454.

Our Paid Time Off and Work From Home Policies for COVID-19

Should I cancel my service before I move?

You don’t have to cancel your service when you move, especially when it is easier to just transfer that service to your new address.

How do I transfer my service to my new residence?

It only takes a few minutes to notify us of your move. We can help you two ways; check your zip code serviceability above, or call us at 888-327-8454.

Network Preparedness & COVID-19

Should I cancel my service before I move?

You don’t have to cancel your service when you move, especially when it is easier to just transfer that service to your new address.

How do I transfer my service to my new residence?

It only takes a few minutes to notify us of your move. We can help you two ways; check your zip code serviceability above, or call us at 888-327-8454.

EarthLink is Committed to Keeping Americans Connected

EarthLink continues to closely monitor the circumstances related to the outbreak of the Coronavirus known as COVID-19. We have two priorities: the health and safety of our employees and providing uninterrupted service for our customers.

EarthLink has always offered a strong, reliable network, and we are committed to ensuring you always have the access you need. We recognize that staying in touch with your family, friends, school and work has never been more important.

EarthLink has never capped your data and won’t. Your information has always been private and secure, and always will be. EarthLink support has always been available; our best-in-class support staff are on standby now to assist you. Our service commitment to you remains our priority.

Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” and concerns raised by members of Congress, EarthLink also pledges for the next 60 days (as of March 16, 2020) to:

  • not terminate the service of any residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
  • not charge late payment fees residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.

Need support or have questions? Call us. We’re here to help.

Call 833-787-2080