Is TotalAccess free?
Yes. You can download TotalAccess or order a free CD.
Do I have to use TotalAccess as an EarthLink member?
No. We recommend that our Dial-Up customers use TotalAccess to help them manage their connections, but you don't have to install TotalAccess to access the Internet through EarthLink. Some of the features of TotalAccess (such as Protection Control Center & Toolbar) are available as stand-alone programs (without installing TotalAccess). Click through our Software & Tools pages to see all your options.
How will I know if I have the latest version of TotalAccess?
TotalAccess includes a built-in update manager which should automatically notify you when there are updates to download. You can also click the Toolbox button on the Task Panel and select Check for Updates.
Can I get your TotalAccess software on a CD?
Yes. Simply click Order a Free CD from the main TotalAccess page.
Is TotalAccess available for Mac OS?
No. TotalAccess is currently available for Windows® only.
I'm an EarthLink access member, but my email address doesn't end with @earthlink.net. Will TotalAccess still work for me?
Yes. TotalAccess supports all EarthLink domains.
I use Windows 2000/XP. Do I need administrator rights to install TotalAccess?
Yes. You need administrator rights to install the software and to set up locations and profiles. If you've installed software on your computer successfully in the past, chances are you already have administrator rights. For more information about administrator rights, consult your Windows help files.
Does TotalAccess come with an email program?
No. We recommend that you use EarthLink Web Mail (sign in at webmail.earthlink.net) for your EarthLink email. You may also use programs like Outlook, Outlook Express, Eudora, and Mail.
How do I get help with TotalAccess?
The easiest way to get TotalAccess help is to click the Help button at the right end of your Task Panel (the button has a large "?" on it). You'll find detailed answers to most questions there. If you need additional technical help, you can visit your Support Center at support.earthlink.net.
And if you want to speak with someone directly, you can always give us a call at 1.800.719.4660.
What is Home Networking?
EarthLink Home Networking is a way to link and protect computers and peripherals (such as printers, scanners, and disk drives) in your home. It allows you to swap files among your computers, share one printer, and access the Internet at high speed from multiple locations. We combine this flexibility with a tech-supported firewall to hide your computer from Internet intruders, and a wireless encryption system to protect your network from unauthorized wireless access.
What are the benefits of EarthLink Home Networking?
EarthLink Home Networking saves you time and money, and helps you create a secure network for your home. With a home network, you can surf the Internet, swap files, and play streaming audio over multiple computers, all at the same time. You also have peace of mind knowing that your network is configured to support and protect your home computers. Our firewall helps hide your computer from Internet intruders, and our wireless encryption protects you from unauthorized wireless access. If you have any questions, just call our award-winning customer support team.
Why should I buy this from EarthLink instead of a retail store?
EarthLink can supply you with everything you need, including service, the router, adapters, and support. Our Home Networking consultants will help you design the perfect network for your home, and our award-winning technical specialists are available 24 hours a day, 7 days a week, to make sure it works.
Can EarthLink support my network even if I purchased my router somewhere else?
Yes. EarthLink can provide connection assistance and support for your network, even if you did not purchase your equipment from us. To learn more, call 1.800.327.8454 today to speak with one of our Home Networking Experts.
What are the system requirements for EarthLink Home Networking?
For PC:
For Macintosh:
Can I have both PCs and Macs on my home network?
Yes, and both can surf the Internet at the same time, at the same high speed. However, you cannot share files between PCs and Macs.
What kind of Home Networking does EarthLink offer?
EarthLink currently offers 3 types of Home Networking: Ethernet, PowerLine™, and Wireless.
How fast is it?
Data rates are as fast as 100Mbps
The transmission rates listed show the maximum speed of each network type. In practical terms, this may not be as important as the average speed. Some types of Home Networking can deliver the maximum speed continuously, while others, like wireless, may be affected by environmental factors.
Why is it important to consider a network's speed?
The faster a network's data transmission rate, the more information can be exchanged in real time. For most applications, 1Mbps is fast enough. Sound and video transmissions require higher transmission rates. The EarthLink Home Networking gateway is designed to smoothly handle the most demanding network applications, both present and future.
Will the router become obsolete in a few months?
No. The router includes free software upgrades and product enhancements. You will be able to easily download upgrades through your EarthLink High Speed Internet connection.
EarthLink can now provide connection assistance and ongoing support for your home network—even if you purchased your router from another provider or a retail store. You don’t even need to have EarthLink High Speed Internet.
BENEFITS TO YOU
