EarthLink Policies and Agreements

CANCELING YOUR EARTHLINK SERVICE

You may cancel your Service only as follows:

Telephone Cancellation for EarthLink Services: 1-888-327-8454

Telephone Cancellation for PeoplePC Services: 1-866-772-6277

Fax Cancellation for both EarthLink Services and PeoplePC Services: 1-404-795-1034 *include your account number and current telephone number.

Mail Cancellation for both EarthLink Services and PeoplePC Services: Send registered or certified mail, return receipt requested to:

EarthLink, LLC
Cancel (write Name of Service)
1170 Peachtree Street, Suite 900
Atlanta, GA 30309
*Include your account number and current telephone number.

EarthLink does NOT accept cancellations by email.

Cancellation will be effective at the end of the billing cycle after your notice is received and processed.

The links for more details on EarthLink’s cancellation policies are listed below:

Cable Internet Service Agreement - Section 8

Dial-Up Service Agreement* - Section 10

DSL & Home Phone Agreement - Section 11

High Speed Internet Agreement** - Section 9

Home Networking Agreement - Section 7

Online Backup Agreement - Section 9

Web Hosting Service Agreement - Section 5

*The Dial-Up Service Agreement includes EarthLink Dial Up, PeoplePC Dial Up, and EarthLink and PeoplePC software and tools associated with the Dial-Up Service except that Home Networking and Online Backup have their own Service Agreements.

**The High Speed Internet Agreement includes Residential DSL, Freestanding DSL, HyperLink™ High Speed and EarthLink and PeoplePC software and tools associated with one of these High Speed services except that Home Networking and Online Backup have their own Service Agreements.



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