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Signing in to Web Mail

To sign in:

  1. On the Web Mail sign in screen, type your full email address in the Email Address box--for example,

  2. Type your email password in the Password box.

  3. Click Sign In. The first time you sign in to Web Mail, you will be asked to enter your full name. You can enter anything into this field, such as a business name or just your first name. Whatever you choose, it will be shown in the "From" field of any message you send. You can change the "From" name in the Web Mail Options page under the Preferences button on the left side of the main Web Mail page.

Saving Your Email Address
If you don't want to type your email address every time you sign in to Web Mail, check the box beneath the Sign In button. You will still need to enter your password to sign in.

Web Mail requires that you use a Web browser that supports 128-bit encryption to sign in. The most recent versions of Web browsers like Microsoft Internet Explorer and Netscape Navigator include support for 128-bit encryption.

However, if you use an older browser, you might have to upgrade it to a newer version or install a security patch before you can use Web Mail. To find out how to upgrade or patch your Web browser, please see Web Mail Upgrade to 128-bit Encryption in the EarthLink Support Center.

By default, Web Mail uses encryption during sign-in only; the remainder of your Web Mail session is not encrypted. If you want encryption enabled for your entire session, click Preferences in the left column, select Web Mail Options, and turn on the Session Security option.

Note: Even with session security enabled, Web Mail does not encrypt messages that you send and receive. The encryption function acts only upon information you send from your Web browser to the Web Mail server. When it reaches the Web Mail server, your message is then sent to its recipient unencrypted.

If you enable session security, your browser may occasionally warn you that a page you are viewing contains both secure and non-secure items. This warning can be caused by content in an email you are viewing, or by an advertisement at the top of the page. It appears most commonly in Internet Explorer for Windows. To disable the warning in that browser:

  1. Click the Tools menu and choose Internet Options.
  2. Click the Security tab.
  3. Select Internet and click Custom Level.
  4. Under Miscellaneous, find the Display Mixed Content option and select Enable.
If you get a similar warning using a different browser, refer to your browser's help documentation for information about how to disable the warning.