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Emergency Broadband Benefit (EBB) Terms & Conditions

The Emergency Broadband Benefit (EBB) is a limited-time program operated by the Federal Communications Commission (FCC) that provides discounts of up to $50 on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands). EBB services are subject to consumer eligibility, provider participation, product availability, and FCC/Universal Service Administrative Company (USAC) approval.

The EBB monthly service discount is non-transferrable. An eligible household is limited to one monthly service discount. EBB Program benefits may be obtained from any participating provider of your choosing and your service benefit may be transferred to another provider at any time.

You are eligible for EBB discounts if you are eligible for Lifeline, or if you participate in SNAP (Food Stamps), Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance, Veterans and Survivors Pension Benefit Fund, Free and Reduced Price School Lunch and Breakfast (2019-20 or 2020-21 school year, including through the USDA Community Eligibility Provision), or if your household income is at or below 135% of the federal poverty level. Current year Pell Grant recipients also are eligible. If you have experienced a substantial loss in income due to job loss or furlough after 2/29/2020 and your total household income was $99,000 or less for a single filer or $198,000 or less for joint filers, you may be eligible. If you reside on Tribal Lands, participation in any of the following additional programs makes you eligible for EBB benefits: Bureau of Indian Affairs (BIA) General Assistance, Tribal Temporary Assistance for Needy Families (Tribal TANF), Food Distribution Program on Indian Reservations (FDPIR), or Tribal Head Start (only household that meet the income qualifying standard). EBB eligibility will be determined by USAC’s National Verifier and National Lifeline Accountability Database.

As of December 30, 2021, the EBB Program is no longer accepting new household enrollments. Households that were enrolled in the EBB Program prior to its termination on December 30th and otherwise not subject to de-enrollment (Legacy EBB households) will continue to receive their current EBB Program subsidy for a 60-day transition period through March 1, 2022.

After March 1, 2022, Legacy EBB households that receive broadband service discounts will only be eligible to receive the applicable discount benefit under the new Affordable Connectivity Program (up to $30 per month; up to $75 per month for eligible households located on Tribal lands). Legacy EBB households that qualified for EBB Program support due to substantial loss of income or a service provider’s COVID-19 program will need to reverify their eligibility under the ACP eligibility guidelines after March 1, 2022, to continue receiving a broadband service discount. Households that were not enrolled in the EBB Program by December 30, 2021, may no longer enroll in the EBB Program. If you are interested in learning about the FCC’s new broadband benefit program, please visit our Affordable Connectivity Program page.

Our standard Terms and Conditions also apply, in addition to any others communicated to you that are specific to your service plan. Available upload/download speeds can be found under “Broadband Network Management Information” on our Terms & Conditions page. To receive EBB benefits, your identity and eligibility must be confirmed by USAC and you must comply with all applicable EBB Program Rules. For more information about the EBB Program you can call us at 833-787-2118.

Effective date: January 1, 2022