Mobile FAQs

Definitely, and we promise to make it easy. When you activate your service, we’ll ask whether you want a new number. By the way, you’ll need to provide your billing address zip code so we can assign you a phone number appropriate for your area.

Once you activate your new number, it won’t be possible to keep your existing number, so please be sure to select the activation path that’s best for you. Call us at 844-660-1500 today to get started.

No — you will need to transfer your number at the time of activation. During the activation, you will be prompted to choose whether you want a new mobile number or if you want to transfer your existing number. Once you’ve chosen your adventure, you can’t change your mind.

No, EarthLink Mobile does not charge an activation fee. We’re just happy to have you.

Yes, in many areas. Check if we’re in your neighborhood yet. Of course, you’ll need a 5G-compatible phone for it to work. All set with both? We’ll automatically switch between 5G and 4G LTE — whichever is stronger at your location.

Not with EarthLink Mobile.

We want you to be on the right plan for your needs. You can easily change plans by logging into My Account and selecting a different plan. Upgrades can take effect immediately or with your next billing cycle. Downgrades can be requested any time, but they do only take effect when your current billing cycle is over.

Of course! Just log into My Account. One-time data add-ons are applied immediately, do not roll over, and expire at the end of your billing cycle.

Phone models released in the last several years will do this automatically. If you need a hand or you’re experiencing issues, read this helpful guide for iPhones or this one for Androids. You can also give us a call at 844-660-1500.

iPhone: Go to Settings > General > About and check under Version.

Android: Go to System Settings > About Phone > Software Info and check under Android Version.

Your IMEI is a serial number that identifies your unique phone. It’s generally also stored in your phone’s settings. For many phones, you can find it by dialing *#06# on the keypad. The number will be displayed on your screen. If this doesn’t work for your phone, visit your settings menu to find your IMEI number.

Unlocked, GSM-compatible phones should work great on the EarthLink Mobile network. We have a tool to easily check if your phone is compatible. Just head over to the Switching Phone Carriers page and enter your IMEI number. Don’t worry — we have instructions on how to find it.

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked. On a two-year contract? Your phone is probably locked until you pay it off.

The most reliable way to determine if you currently have an unlocked phone that would work on the EarthLink Mobile network is by checking your IMEI number and verifying your phone’s status on our Switch page. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find your unique IMEI by dialing *#06# on your keypad or looking in your settings.

Most newer, unlocked phones will work on our network. But, if your phone is locked by your carrier (for example: you’re still under a contract or are paying off your phone in monthly installments), it might not be compatible. And not all phones will work on all networks — your phone might just use a different type of cellular technology. Your phone could even be programmed to run on frequency bands not compatible with our network. This is more likely if it’s from Europe.

We can help with that! Check out our options to buy a phone. We have a huge assortment of phones to fit your lifestyle and finances. You can pay for your phone upfront when you start your service or choose to finance your phone.

When you switch to EarthLink Mobile, you get to choose between standard and priority shipping. Keeping your current phone? Your SIM card will be there in 3 days or less. Buying a new phone from EarthLink Mobile? Your SIM card and new device will arrive together, in 5 days or less. You can check for delivery updates under My Account.

No — that would be annoying.

Set up will vary depending on your device.

For iPhones: You can enable VoLTE by updating your phone settings. Just to go to Settings > Cellular > Cellular Data Options > Enable LTE and select Voice & Data. Note for iPhone 5S users: unfortunately, VoLTE is not available on this model iPhone.

For Androids: VoLTE support and setup instructions will vary depending on device and OS version, but typically, if the device supports it, VoLTE can be enabled via the following menu: Settings > Wireless & Networks > Cellular Networks > Enhanced 4G LTE Mode

Just like our internet services, we’re all online all the time. That means we get to save money on brick and mortar — and help you save, too. But we’re still available to help. You can contact our support team at 844-660-1500 or chat with us.