EarthLink’s Response to COVID-19

EarthLink Staff By EarthLink Staff June 25, 2020

Connection is integral to who we are as human beings. From our very first moments, we have searched for those around us to connect to, in good times and bad.

Now, as we navigate our world affected by the COVID-19 global pandemic, connection only grows more important. Taking the necessary precautions to protect yourself, your loved ones, and fellow humans can take a toll on our need to connect with each other.

Our priority has been and will continue to be the health and safety of our employees, their families, and all those helping to protect citizens from such a serious illness. But this pandemic affects everyone, whether seen or not.

Some of our older neighbors, and those who live alone are some of the most impacted people from this pandemic. Not having connection to the outside world can be an isolating feeling, and now more than ever these folks need our help.

EarthLink has already pledged to help “Keep Americans Connected” through this difficult time. We have never capped your connection and never will. Your email and personal information stay secure, and we are always available to help if there’s ever an issue with your service. This way, you can always video call, message, play games, or just check in on those you love.

We encourage everyone to reach out to one another while in this situation together. If you can’t go visit someone who may be quarantining alone, try starting a video call with them, or inviting them to a virtual happy hour—we have had a few ourselves so far!

There has never been a more important time to remember we are all human, and all in this together. Stay connected with one another, and please remember to follow all health guidelines and do your part to stop the spread of this virus.

If you have been economically hurt during the pandemic, EarthLink is happy to provide assistance and to keep you connected. We stated last month we will not be ending, pausing, or capping any residential or small business service due to an inability to pay. We are also not charging late fees for any missed payments. We are continuing to work hard to find ways to help support our residential and small business customers during this time.

We’re looking forward to the other side of this pandemic, days where we can enjoy a meal with our close friends, a walk through the park, or just simply connecting face to face. We are committed to doing our part to help during this time, and we hope everyone stays healthy. We will get through this, together.

Stay safe out there.

EarthLink Staff

EarthLink Staff

See all posts from EarthLink Staff.

Filed Under: Internet

Reliable, high-speed internet is an essential part of our lives. Find out how it all works — from speed tests to fast fiber internet to the latest innovations (from an ISP that’s been here from the beginning).