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Using Folders

Web Mail comes with four standard email folders: Inbox, Sent, Drafts and Trash. To these folders you can add your own hierarchy of folders, and even put folders inside other folders. But remember, email you put in a folder still counts toward your email quota.

The standard folders organize your messages according to their status:

  • Inbox-- contains new incoming emails.

  • Sent-- A copy of messages you send are put into the Sent folder, if the Save to sent box is checked when you compose a message.

  • Drafts-- A place for storing messages that you haven't finished writing. If you're in the middle of writing a message and need to stop for some reason, click the Save button to put it into the Drafts folder.

  • Trash-- stores email that you have chosen to delete. When you delete email from a folder, it is put into the Trash folder. The messages are not truly deleted until you empty the folder.

If you have activated spamBlocker's "Medium" strength protection, you will see a Known spam folder. If you turn spamBlocker all the way up to high, you'll also see a Suspect Email folder. For more information about spamBlocker, see the spamBlocker help.

If you have created Anonymous Email Addresses, you will have folders for those addresses. Use these anonymous email addresses when registering for Web sites or shopping online. Emails to your Anonymous Email Addresses get delivered to specific folders in your EarthLink email account. Then, just delete an Anonymous Email Address when you no longer need it or are annoyed with the amount of spam coming to it.

You can create new folders, specifically customized to your needs. For example, if you frequently correspond with an important client named 'Acme Widgets', create a folder by that name, and move emails from your Inbox and Sent folders there.

You can also create sub-folders; a folder within a folder. Using the current example, you might add a sub-folder for John Smith, Acme's CEO. See Moving Folders into Folders to learn how.

Note: When you use an email program (such as Outlook or Entourage) to check your email, it only downloads the messages that are in your Web Mail Inbox. If you use Web Mail to move a message into a different folder, you won't see it when you check email using a regular email program.

The Sent Folder

The Sent folder contains copies of messages that you've sent. A copy is only put in this folder if you check the Save a copy to my Sent folder box when you are composing a message.

Open the Sent folder by clicking on it in the Folders Column on the left side of the Web Mail page. When the Sent folder opens, you'll see a list of email messages you've already sent. This list of messages works just like your Inbox, with a couple of exceptions.

The following information is displayed for each email message in the Sent mail list:

  • Recipient: This column lists the recipient of the message.

  • Subject: This column lists the subject you gave the message.

  • Date: This column tells you when you sent the message.

  • Size: This column shows the size of your message in bytes (B), kilobytes (KB), or megabytes (MB). The size of a message includes the message text and any attachments to the message.

Select a message by checking the box to its left. Then you can use the buttons and drop-down menus at the top to delete the message or move it to another folder.

Open a message by clicking its Subject. From there, you can use the buttons and drop-down menus at the top to delete the message, print it, forward it, etc.

Note that if you reply to a message, you'll be replying to yourself, because you're the one who sent it! If you want to reply to all the people it originally went to, then choose, Reply All.

The Drafts Folder

The Drafts folder is where you keep email messages that you are writing, but have not yet completed, or, finished messages that you plan to send at a later time.

For example, you're writing a note to your son at college when the phone rings. A neighbor needs your help! Save the draft email message in the Drafts folder and go!

When you return, open the unfinished email message from the Drafts folder, and finish writing.

The Trash Folder

When you delete an email message, it is moved to the Trash folder. Deleted messages are not truly gone until you empty this folder. If your mailbox is full, check your Trash folder. Emptying it might free up some space.

Emptying the Trash Folder

  1. Click the Empty link to the right of the Trash link in the folder list.

Note: Messages in your Trash folder that are more than 14 days old will automatically be deleted.

Special Folders

In addition to the four standard Web Mail folders, you might also see these folders:

  • Known spam: Appears if you activate spamBlocker. (See spamBlocker help.)
  • Suspect Email: Appears if you activate spamBlocker and set it to highest protection. (See spamBlocker help.)
  • Virus Blocker: Appears if you have turned on EarthLink Virus Blocker and have any quarantined messages. (See Virus Blocker help.)
  • Undeliverable Mail: Appears if Web Mail has moved any large or corrupted messages out of your Inbox. Web Mail does this if a message is "stuck" and is preventing you from downloading the rest of your email normally. See Troubleshooting for more information.

Adding, Moving, Editing and Deleting Folders

Click the Folders link in the Folder List pane to open the Folders window on the right side of the Web Mail interface. The Folders window displays a list of your Web Mail folders and allows you to add or change folders.

Adding Folders

To add a folder:

  1. Click the Folders link in the Folder List on the left.

  2. Type the name of your new folder into the box next to New Folder.

  3. To make this a sub-folder, select the enclosing folder from the Add To pull-down menu.

  4. Click Create Folder.

Changing a Folder's Name

To change the name of a folder:

  1. On the Folder Management Web page, click the Move or Rename link to the right of the folder name.

  2. Type the new name for the folder in the Folder Name box.

  3. Click Move/Rename.

Moving Folders into Folders

To move one folder into another folder:

  1. On the Folder Management Web page, click the Move or Rename link to the right of the folder you want to move.

  2. Select the new folder from the Move To pull-down menu.

  3. Click Move/Rename.

Deleting a Folder

To delete a folder:

  1. On the Folder Management Web page, click the delete folder link next to the folder you want to delete.

  2. Click OK.

Moving Messages into Folders

To move an email message to an email folder:

  1. Open a folder by clicking its link in the Folder List.

  2. Select an email message by clicking the check box next to it.

  3. Choose the destination folder from the Move to pull-down menu at the top of the page.

  4. The message will be moved to the chosen folder.