Web Mail comes with four standard email folders: Inbox,
Sent, Drafts and Trash. To these
folders you can add your own hierarchy of folders, and
even put folders inside other folders. But remember, email
you put in a folder still counts toward your email quota.
The standard folders organize your messages according
to their status:
Inbox-- contains new incoming emails.
Sent-- A copy of messages you send are put
into the Sent folder, if the Save to sent
box is checked when you compose a message.
Drafts-- A place for storing messages that
you haven't finished writing. If you're in the middle
of writing a message and need to stop for some reason,
click the Save button to put it into the Drafts
Trash-- stores email that you have chosen
to delete. When you delete email from a folder, it
is put into the Trash folder. The messages
are not truly deleted until you empty the folder.
If you have activated spamBlocker's "Medium"
strength protection, you will see a Known spam
folder. If you turn spamBlocker all the way up to high,
you'll also see a Suspect Email folder.
For more information about spamBlocker, see the spamBlocker
If you have created Anonymous Email Addresses, you will have folders for those addresses. Use these anonymous email addresses when registering for Web sites or shopping online. Emails to your Anonymous Email Addresses get delivered to specific folders in your EarthLink email account. Then, just delete an Anonymous Email Address when you no longer need it or are annoyed with the amount of spam coming to it.
You can create new folders, specifically customized to
your needs. For example, if you frequently correspond
with an important client named 'Acme Widgets', create
a folder by that name, and move emails from your Inbox
and Sent folders there.
You can also create sub-folders; a folder within
a folder. Using the current example, you might add a sub-folder
for John Smith, Acme's CEO. See Moving
Folders into Folders to learn how. Note: When you use an email program (such as Outlook
or Entourage) to check your email, it only downloads the
messages that are in your Web Mail Inbox. If you
use Web Mail to move a message into a different folder,
you won't see it when you check email using a regular email
The Sent folder contains copies of messages that
you've sent. A copy is only put in this folder if you
check the Save a copy to my Sent folder box when
you are composing a message.
Open the Sent folder by clicking on it in the
Folders Column on the left side of the Web Mail page. When
the Sent folder opens, you'll see a list of email
messages you've already sent. This list of messages works
just like your Inbox, with a couple of exceptions.
The following information is displayed for each email
message in the Sent mail list:
Recipient: This column lists the recipient
of the message.
Subject: This column lists the subject you
gave the message.
Date: This column tells you when you sent
Size: This column shows the size of your
message in bytes (B), kilobytes (KB),
or megabytes (MB). The size of a message
includes the message text and any attachments to the
Select a message by checking the box to its left. Then you can use the buttons and drop-down menus at the top to delete the message or move it to another folder.
Open a message by clicking its Subject. From there, you can use the buttons and drop-down menus at the top to delete the message, print it, forward it, etc.
Note that if you reply to a message, you'll be replying to yourself, because you're the one who sent it! If you want to reply to all the people it originally went to, then choose, Reply All.
The Drafts folder is where you keep email messages
that you are writing, but have not yet completed, or,
finished messages that you plan to send at a later time.
For example, you're writing a note to your son at college
when the phone rings. A neighbor needs your help! Save
the draft email message in the Drafts folder and
When you return, open the unfinished email message from
the Drafts folder, and finish writing.
When you delete an email message, it is moved to the
Trash folder. Deleted messages are not truly gone
until you empty this folder. If your mailbox is full,
check your Trash folder. Emptying it might free
up some space.
Emptying the Trash Folder
Note: Messages in your Trash folder that are more
than 14 days old will automatically be deleted.
Click the Empty link to the right of the Trash link in the folder
In addition to the four standard Web Mail folders, you might also see these folders:
- Known spam: Appears if you activate spamBlocker. (See spamBlocker help.)
- Suspect Email: Appears if you activate spamBlocker and set it to highest protection. (See spamBlocker help.)
- Virus Blocker: Appears if you have turned on EarthLink Virus Blocker and have any quarantined messages. (See Virus Blocker help.)
- Undeliverable Mail: Appears if Web Mail has moved any large or corrupted messages out of your Inbox. Web Mail does this if a message is "stuck" and is preventing you from downloading the rest of your email normally. See Troubleshooting for more information.
Click the Folders link in the Folder List
pane to open the Folders window on the right side
of the Web Mail interface. The Folders window displays
a list of your Web Mail folders and allows you to add
or change folders.
To add a folder:
Click the Folders link in the Folder
List on the left.
Type the name of your new folder into the box next
to New Folder.
To make this a sub-folder, select the enclosing folder
from the Add To pull-down menu.
Click Create Folder.
To change the name of a folder:
On the Folder Management Web page,
click the Move or Rename link to the right
of the folder name.
Type the new name for the folder in the Folder
To move one folder into another folder:
On the Folder Management Web page, click the
Move or Rename link to the right of the folder
you want to move.
Select the new folder from the Move To pull-down
To delete a folder:
On the Folder Management Web page, click the
delete folder link next to the folder
you want to delete.
- Click OK.
To move an email message to an email folder:
Open a folder by clicking its link in the Folder List.
Select an email message by clicking the check box
next to it.
Choose the destination folder from the Move to pull-down
menu at the top of the page.
The message will be moved to the chosen folder.