Is TotalAccess free?
Yes. You can download TotalAccess or order a free CD.
Do I have to use TotalAccess as an EarthLink member?
No. We recommend that our Dial-Up customers use TotalAccess to help them manage their connections, but you don't have to install TotalAccess to access the Internet through EarthLink. Some of the features of TotalAccess (such as Protection Control Center & Toolbar) are available as stand-alone programs (without installing TotalAccess). Click through our Software & Tools pages to see all your options.
How will I know if I have the latest version of TotalAccess?
TotalAccess includes a built-in update manager which should automatically notify you when there are updates to download. You can also click the Toolbox button on the Task Panel and select Check for Updates.
Can I get your TotalAccess software on a CD?
Yes. Simply click Order a Free CD from the main TotalAccess page.
Is TotalAccess available for Mac OS?
No. TotalAccess is currently available for Windows® only.
I'm an EarthLink access member, but my email address doesn't end with @earthlink.net. Will TotalAccess still work for me?
Yes. TotalAccess supports all EarthLink domains.
I use Windows 2000/XP. Do I need administrator rights to install TotalAccess?
Yes. You need administrator rights to install the software and to set up locations and profiles. If you've installed software on your computer successfully in the past, chances are you already have administrator rights. For more information about administrator rights, consult your Windows help files.
Does TotalAccess come with an email program?
No. We recommend that you use EarthLink Web Mail (sign in at webmail.earthlink.net) for your EarthLink email. You may also use programs like Outlook, Outlook Express, Eudora, and Mail.
How do I get help with TotalAccess?
The easiest way to get TotalAccess help is to click the Help button at the right end of your Task Panel (the button has a large "?" on it). You'll find detailed answers to most questions there. If you need additional technical help, you can visit your Support Center at support.earthlink.net.
And if you want to speak with someone directly, you can always give us a call at 1.800.719.4660.
What is Home Networking?
EarthLink Home Networking is a way to link and protect computers and peripherals (such as printers, scanners, and disk drives) in your home. It allows you to swap files among your computers, share one printer, and access the Internet at high speed from multiple locations. We combine this flexibility with a tech-supported firewall to hide your computer from Internet intruders, and a wireless encryption system to protect your network from unauthorized wireless access.
What are the benefits of EarthLink Home Networking?
EarthLink Home Networking saves you time and money, and helps you create a secure network for your home. With a home network, you can surf the Internet, swap files, and play streaming audio over multiple computers, all at the same time. You also have peace of mind knowing that your network is configured to support and protect your home computers. Our firewall helps hide your computer from Internet intruders, and our wireless encryption protects you from unauthorized wireless access. If you have any questions, just call our award-winning customer support team.
Why should I buy this from EarthLink instead of a retail store?
EarthLink can supply you with everything you need, including service, the router, adapters, and support. Our Home Networking consultants will help you design the perfect network for your home, and our award-winning technical specialists are available 24 hours a day, 7 days a week, to make sure it works.
Can EarthLink support my network even if I purchased my router somewhere else?
Yes. EarthLink can provide connection assistance and support for your network, even if you did not purchase your equipment from us. To learn more, call 1.800.327.8454 today to speak with one of our Home Networking Experts.
What are the system requirements for EarthLink Home Networking?
For PC:
For Macintosh:
Can I have both PCs and Macs on my home network?
Yes, and both can surf the Internet at the same time, at the same high speed. However, you cannot share files between PCs and Macs.
What kind of Home Networking does EarthLink offer?
EarthLink currently offers 3 types of Home Networking: Ethernet, PowerLine™, and Wireless.
How fast is it?
Data rates are as fast as 100Mbps
The transmission rates listed show the maximum speed of each network type. In practical terms, this may not be as important as the average speed. Some types of Home Networking can deliver the maximum speed continuously, while others, like wireless, may be affected by environmental factors.
Why is it important to consider a network's speed?
The faster a network's data transmission rate, the more information can be exchanged in real time. For most applications, 1Mbps is fast enough. Sound and video transmissions require higher transmission rates. The EarthLink Home Networking gateway is designed to smoothly handle the most demanding network applications, both present and future.
Will the router become obsolete in a few months?
No. The router includes free software upgrades and product enhancements. You will be able to easily download upgrades through your EarthLink High Speed Internet connection.
EarthLink can now provide connection assistance and ongoing support for your home network—even if you purchased your router from another provider or a retail store. You don’t even need to have EarthLink High Speed Internet.
BENEFITS TO YOU1. Download – Register, download, and install EarthLink Remote Access powered by GoToMyPC on your Internet-connected host PC. The one-time install is fast and easy, and you can add additional PCs at any time. Setup takes only minutes.
2. Access – Remotely access your PC from any other computer with a Web browser at GoToMyPC.com. There is no additional software to install – a self-launching plug-in will allow you to see your host PC.
3. Work – Begin working on your host PC as if you were sitting in front of it. You can immediately access your e-mail, applications, documents and network resources.
 |
 |
 |
| Download EarthLink Remote Access powered by GoToMyPC. Setup is automatic and takes 2 minutes. Leave your PC on and connected to the Internet. | Log in to www.gotomypc.com from any Internet connection in the world. Click Connect, and your PC desktop will appear in front of you. | Start working on your PC as if you were sitting in front of it & even if you're thousands of miles away. |
A Better Solution: In addition to flexible access from anywhere, EarthLink Remote Access is far easier to install and use and has faster performance and file transfer capabilities than conventional remote control programs such as pcAnywhere. **verified by NSTL testing laboratories** It is an amazingly inexpensive and simple solution compared to other remote access technologies such as VPNs and RAS.
Try it for yourself and see!
EarthLink Remote Access powered by GoToMyPC allows you to access and work on your PC on-the-fly from any location connected to the Internet. Get reliable, convenient and secure access to email, files, programs, and network resources from home or the road.
| FEATURE | CAPABILITY | BENEFIT |
 Automatic Setup |
Plug-in automatically launches, installs and configures itself. No restart required. | Set up and ready to go in minutes, even by novice users. |
 Universal Viewer |
When you connect to your PC, the Viewer window launches automatically, allowing you to view and control your PC from another Microsoft® Windows®, Microsoft® Windows® CE, Macintosh®, Linux, Unix® or Solaris® computer. No pre-loaded software required. | Access your PC from any Web browser on any operating system at any time. Even work on your office Microsoft® Windows® PC from your Macintosh® at home. |
 Encryption and Maximum Security |
All data is protected with AES encryption using 128-bit keys. Dual passwords and end-to-end user authentication. Optional One-Time Passwords provide maximum security. | Most secure Internet connection available in a remote-access service. Nobody can "see" what you're doing (not even us). |
 Optimal Performance |
Connect to your PC in seconds and enjoy fast in-session performance. | Be more productive & faster. Quick connections and better performance mean you get more done in less time. |
 True Color |
View your desktop in true 24-bit color. | Enjoy a true-to-life, full-color view of your desktop & perfect for looking at pictures and reviewing design work. |
 Remote Printing |
Print documents to any printer wherever you happen to be. | A hard copy of that forgotten file is only a connection away & print your document even if you don't have the application. |
 File Sync and Transfer |
Synchronize files and folders between your PC and any remote PC with just a click. Or transfer files and folders from one PC to another by simply dragging and dropping between screens. | Increase file organization between your computers to eliminate confusion. |
 Sound |
Hear sound at any remote PC with customizable audio settings. Automatic muting on the PC you are accessing remotely means sound can only be heard by you. | Get the complete experience of being at your PC. Hear system alerts, voice mail, music or any other sound from your remote PC. |
 Guest Invite |
Invite a second person to temporarily view or share control of your PC. | Great for tech support, demos or "conference" viewing of info. Save time by meeting on-the-fly on your PC. |
 Multi-Monitor Support |
Use EarthLink Remote Access with multiple monitors connected to a single PC. | Work on multiple monitors whether they're connected to your host PC or to the computer at your remote-access location. |
 PocketView™ Wireless Access |
Securely access your PC from your Pocket PC, Microsoft® Windows® Mobile or Microsoft® Windows® CE wireless device. | Ultimate mobility with on-the-fly remote access to your PC desktop & including your email, all your files, all your applications and your corporate intranet. |
You may pay month-to-month or buy an Annual Plan and save 25 percent. You can also add additional PCs at a significant savings. Most businesses reimburse EarthLink Remote Access powered by GoToMyPC fees!
Pricing:| 1 PC Monthly Plan | 19.95/mo. | |
| 1 PC Annual Plan | 179.40/yr. | Best Value (Save 25%) |
| 2-20 PCs | Access additional PCs from anywhere at significant savings. | |
| Features | How It Works | Benefits |
| Advanced Encryption | All traffic is protected with 128-bit AES encryption, using a secure challenge-response password-authentication protocol. | Provides the most secure Internet connection available in a remote-access product. |
| Mandatory User Authentication | Dual passwords and end-to-end user authentication. The access code resides on the user's host PC and is never transmitted or stored on GoToMyPC servers. | Extra layers of user authentication and access control. |
| Superior Infrastructure Security | All servers have been penetration tested and are hosted in a highly secured data center, and system logs are continuously audited for unusual activity. GoToMyPC has achieved Site Secure Certification from Cybertrust Corporation. | Superior security as verified by an industry-recognized security-assurance program that secures all aspects of information security, ranging from network and systems analysis and assessment to physical and policy evaluation. |
| Maintains Firewall Integrity | Both controlled and controlling computers receive all communications through an outgoing TCP connection using protocols and ports that can transparently transit almost all firewalls. | No firewall changes are required, and you do not have to bypass or compromise your corporate or branch office firewall or the firewall at the computer where you are working. |
| Carefully Controlled Network Access | GoToMyPC leverages the OS-level access controls already in place on your corporate LAN. | Remote users do not have tunneled access to the corporate network - only to a single desktop PC and its level of network access. |
