GET MORE FROM YOUR EARTHLINK EXPERIENCE!

COMMON QUESTIONS ABOUT
EARTHLINK ACCESS SOFTWARE

What is EarthLink Access Software?
EarthLink Access Software is our free software that helps our members connect to the Internet more reliably, surf faster, stay safer, and get the most out of their EarthLink experience. The software is available for Windows XP and Windows Vista computers; our EarthLink Access Software is available for earlier versions of Windows (see full system requirements below).

Is EarthLink Access Software free?
Yes. You can download EarthLink Access Software or order a free CD. But only EarthLink members can use the software. If you are not yet a member you can sign up during software installation.

Are the download version and the CD version the same?
No. To make the software faster and easier to download, not all features on the CD version are included with the download (see following questions for details).

What features do I get when I install EarthLink Access Software from the CD?
The CD version of EarthLink Access Software gives you all these features:

  • Connection manager – helps you connect more reliably & manage dial-up access numbers
  • EarthLink Accelerator – turbo-charges dial-up surfing up to 7x faster; speeds up email too
  • EarthLink Protection Control Center™ – our all-in-one security suite with anti-virus, anti-spyware, firewall, parental controls & more
  • EarthLink Toolbar® – includes Pop-Up Blocker, Privacy Tools, built-in search, and custom content, like weather, news, sports, & more
  • Customizable Start Page – combines EarthLink resources (check your mail, find access numbers, change Accelerator settings) with customizable content that you choose (news, weather, stocks, TV listings & more).
  • Simple Switch – makes it simple to import your contacts into EarthLink Web Mail, and sends out new email address notifications to the contacts you choose.

What do I get when I download EarthLink Access Software from your website?
The download version of EarthLink Access Software gives you these features:

  • Connection manager – helps you connect more reliably & manage dial-up access numbers
  • EarthLink Accelerator – turbo-charges dial-up surfing up to 7x faster; speeds up email too
  • Customizable Start Page – combines EarthLink resources (check your mail, find access numbers, change Accelerator settings) with customizable content that you choose (news, weather, stocks, TV listings & more).
  • Simple Switch – makes it simple to import your contacts into EarthLink Web Mail, and sends out new email address notifications to the contacts you choose.

If I download the Access Software, can I add the other features later?
Yes. EarthLink Protection Control Center and Toolbar are each available as separate downloads that you can install at any time. These features are free to all EarthLink access members.

I installed the EarthLink Access Software CD and I don’t see Protection Control Center on my computer?
To activate Protection Control Center, click your Start menu and select Programs. Select EarthLink Access Software, and then the option Install EarthLink Protection Control Center. This will install the EarthLink Protection Control Center.

Do I have to use EarthLink Access Software as an EarthLink member?
No. We recommend that our Dial-Up customers use EarthLink Access Software to help them manage their connections, but you don't have to install our sofware to access the Internet. Many of the features of EarthLink Access Software (Accelerator, Protection Control Center & Toolbar) are available as stand-alone programs, without installing EarthLink Access Software. Click through our Software & Tools pages to see all your options.

How will I know if I have the latest version of EarthLink Access Software?
EarthLink Access Software includes a built-in update manager which should automatically notify you when there are updates to download.

I'm an EarthLink access member, but my email address doesn't end with @earthlink.net. Will EarthLink Access Software still work for me?
Yes. EarthLink Access Software supports all EarthLink domains.

Do I need administrator rights to install EarthLink Access Software?
Yes. You need administrator rights on your computer to install the software and to set up locations and profiles. If you've installed software on your computer successfully in the past, chances are you already have administrator rights. For more information about administrator rights, consult your Windows help files.

Does EarthLink Access Software come with an email program?
No. We recommend that you use EarthLink Web Mail (sign in at http://webmail.earthlink.net/) for your EarthLink email. EarthLink Access Software comes with a built-in Simple Switch feature that automatically imports your contacts into your Web Mail Address Book. You may also use other email programs like Outlook, Outlook Express, Eudora, and Mail.

How do I get help with EarthLink Access Software?
The easiest way to get EarthLink Access Software help is to click Help & Info from the EarthLink menu, then choose Connection Manager Help. You'll find detailed answers to most questions there. If you need additional technical help, you can visit the EarthLink Support Center at http://support.earthlink.net. And if you want to speak with someone directly, you can always give us a call at 1-888-EARTHLINK (1-888-327-8454).

What are the system requirements for EarthLink Access Software?
Your computer must meet these system requirements to run EarthLink Access Software:

  • Operating system: Windows® 7, Vista®, or XP (with SP2 or higher)*
  • CPU: Intel Pentium (or compatible) 800MHz or faster
  • RAM: 64MB
  • Hard disk: 115MB available
* EarthLink Access Software is not compatible with Mac OS.

Welcome to EarthLink Urchin Visitor Reporting, a top-tier visitor traffic analysis and reporting tool designed to provide critical insight on a Web site's user activity. Urchin reports are beneficial to anyone interested in both a quality Web site and a quality experience for the end user. To use Urchin, all you need is your Web browser.
To get started, please enter your EarthLink email address and password below.

Email Address:
Password:

Browser Requirements:    Urchin works with the following Web browsers:

Windows 95/98/2000/ME:
  • Netscape Navigator 4.0 or higher
  • Microsoft Internet Explorer 4.0 or higher
Mac OS/Mac OS X:
  • Netscape Navigator 4.0 or higher
  • Microsoft Internet Explorer 4.0 or higher
Welcome to the Guestbook Manager. With this tool you will be able to edit and delete entries from your guestbook. To change a text field, just modify the contents within the text box. To remove an entire entry, put a check in the Delete box. After you are all done, click on the Submit button at the bottom to save your changes.
To get started, please enter your EarthLink email address and password below.

Email Address:
Password:

Browser Requirements:    Guestbook Manager works with the following Web browsers:

Windows 95/98/2000/ME:
  • Netscape Navigator 2.0 or higher
  • Microsoft Internet Explorer 3.0 or higher
Mac OS/Mac OS X:
  • Netscape Navigator 2.0 or higher
  • Microsoft Internet Explorer 3.0 or higher
TERMS AND CONDITIONS

TERMS AND CONDITIONS
FOR THE EARTHLINK REFERRAL PROGRAM.

The EarthLink Referral Program is governed by the following Terms and Conditions:

  • Only subscribers to EarthLink's Dial Up and Residential or Business DSL Services are eligible to receive a credit for referring subscribers under this EarthLink Referral Program.
  • Current EarthLink subscribers may refer an unlimited number of subscribers per month.
  • The referred subscriber must provide the referring subscriber's EarthLink primary account email address in order for the referring subscriber to receive the credit.
  • The referral credit equals the referring subscriber's monthly recurring access charge not to exceed $100.00.
  • The referred subscriber must be a paying EarthLink subscriber for 30 days before the referring subscriber may receive any referral credit.
  • At the time of the issuance of the referral credit, both the referring and the referred subscriber must be in good standing and current in their payments. If both parties are not in good standing and current in their payments, the referral credit will not be issued.
  • If a referring subscriber cancels her account prior to a referral credit being earned or issued, the referral credit is forfeited.
  • The referral credit cannot be refunded and has no cash value.
  • Other restrictions may apply.

Please phone 1.888.EARTHLINK for more information.

EarthLink's Free Webspace
Community Guidelines

EarthLink Members must agree to use their webspace in a manner consistent with all applicable local, state, and federal laws and regulations, and in accordance with the EarthLink Internet Service Agreement, Acceptable Use Policy, and the Community Guidelines set forth here. The guidelines listed below are a nonexclusive list of actions and content prohibited on member sites:

Illegal use. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable local, state, national, or international law, or any rules or regulations promulgated here under.

Harm to minors. Using the Services to harm, or attempt to harm, minors in any way.

Threats. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property.

Harassment. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that harasses another.

Fraudulent activity. Using the Services to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes,” “Ponzi schemes,” and “chain letters.”

Forgery or impersonation. Adding, removing, or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Using deliberately misleading headers (“munging” headers) in news postings in order to avoid spam email address collectors is allowed.

Unsolicited commercial email/ Unsolicited bulk email. Using the Services to transmit any unsolicited commercial email or unsolicited bulk email. Activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email whether or not that email is commercial in nature, are prohibited.

Unauthorized access. Using the Services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of EarthLink’s or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data.

Copyright or trademark infringement. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. EarthLink is registered under the Digital Millennium Copyright Act of 1998.

Collection of personal data. Using the Services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

Reselling the services. Reselling the Services without EarthLink’s authorization.

Network disruptions and unfriendly activity. Using the Services for any activity that adversely affects the ability of other people or systems to use EarthLink Services or the Internet. This includes "denial of service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, network services, or network equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Member may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Member may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner.

News. EarthLink Members should use their best judgment when posting to any newsgroup. Many groups have charters, published guidelines, FAQs, or "community standards" describing what is and is not considered appropriate. Usenet can be a valuable resource if used properly. The continued posting of off-topic articles is prohibited. Commercial advertisements are off-topic in most newsgroups, especially regional groups not specifically named for such. The presence of such articles in a group is not indicative of the group's "intended" use. Please familiarize yourself with basic Usenet netiquette before posting to a newsgroup. EarthLink considers "multiposting" to 10 or more groups within a 2-week sliding window to be excessive. EarthLink servers currently limit the number of allowable "cross-posts" to 9. EarthLink Members may not cancel messages other than their own messages. A Member may cancel posts forged in that Member's name. We may cancel any postings that violate this AUP.

Long Connections and Multiple Logins. Using a personal account for high. volume or commercial use is prohibited. The Services are intended for periodic, active use of email, newsgroups, file transfers, Internet chat, games, and browsing the World Wide Web. Members may stay connected so long as they are actively using that connection for the above purposes. Members may not use the Services on a standby or inactive basis in order to maintain a connection. Pinging is expressly prohibited. Accordingly, EarthLink maintains the right to terminate any member’s connection following any extended period of inactivity as determined by EarthLink.

Website Size and Space Limitations: All EarthLink Members receive at least 10MB free webspace for use with their EarthLink Internet access account. Each member’s free webspace is allocated at least 1GB of traffic per month (traffic is calculated on a formula multiplying the number of hits that your site receives by the size of your files). If a site exceeds its maximum monthly allotment of traffic, the site will become unavailable until the beginning of the next calendar month. A site that exceeds the maximum allowed webspace size will also become unavailable. Unavailability includes but may not be limited to the inability to access the site publicly or to publish to or modify the site's contents via certain Web creation tools.
EarthLink, in its sole discretion, may take any one or more of the following actions in response to violations of these guidelines:

  • Issue written or verbal warnings
  • Suspend the Member's webspace privileges
  • Suspend the Member's account
  • Terminate the Member's account
  • Bill the Member for administrative costs and/or reactivation charges
  • Bring legal action to enjoin violations and/or to collect damages, if any, caused by violations.

EarthLink reserves the right to make changes to these guidelines at any time and in any manner.


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