COMMON QUESTIONS
ABOUT EARTHLINK DSL INTERNET.

DSL AVAILABILITY & INSTALLATION

Where is EarthLink DSL Internet service available?
EarthLink provides DSL Internet service in most areas of the country. We offer high-speed DSL access from more locations than most other Information Service Providers ("ISPs"). Simply enter your address and phone number on the main DSL or Internet Access page of this site, and we will confirm DSL availability and pricing in your area. Even if high speed DSL service is not available, you may still qualify for the EarthLink High Speed Cable Internet Service.

What DSL speeds are available in my area?
We offer broadband DSL plans with a wide range of speeds, from 768Kbps to 6Mbps—that is up to 100x faster than Dial-Up*. But not all DSL speeds are available in all areas. Enter your information on our main DSL Internet page to learn your speed options.

Do I need any special equipment?
Yes, a DSL modem and filters are required however they are included in the DSL self-installation kit which we will ship to you.

If I already have a DSL modem, can I use it?
In most cases, yes. If not, we will ship the equipment to you. The equipment is free and you just have to pay the shipping fee.

Can I install your High Speed DSL myself?
Yes, it is simple. Order EarthLink DSL Internet today, and we will send you a FREE self-installation kit that includes all the hardware (high-speed DSL modem and filters) and software you need. The software includes an easy Setup Wizard to guide you step-by-step through the installation process. Expect your kit within 7 to 10 days after the date of your order.

When should I install my DSL?
Once you are sure that your DSL line is active, you can begin setup using the Setup Wizard on the CD in your self-install kit. To check the status of your DSL line, call us at 1-888-847-4708 and say What is the status of my DSL order when prompted by the automated phone system.

Do you have technical support if I need help getting started?
Yes. Our DSL Internet experts are ready to answer any question you may have and help you get set up right. In addition to FREE 24/7 phone support, we also offer online self-help, and support by email or chat. Visit our Support Center for all your options.

If I'm upgrading from EarthLink Dial-Up, can I keep my email address and software?
Yes. It could not be easier for current EarthLink Dial-Up members like you to upgrade to High Speed DSL Internet. You do not have to change email addresses, your myEarthLink start page stays the same, and you can keep using all the same EarthLink software.

If I'm switching from another ISP, will I lose my email contact information?
No. EarthLink Web Mail makes it easy to import contacts from other programs.

Why should I switch to EarthLink DSL Internet service?
EarthLink has been a nationally recognized DSL provider since 1999. Our DSL broadband Internet has received numerous awards and accolades, along with the satisfaction of our thousands of subscribers. We are an ISP that stands for quality broadband connections, expert service and support, and value. You will get a great DSL deal and a DSL ISP you can trust.

SPEED & CONNECTIONS

How fast is EarthLink High Speed DSL?
We believe in speed and choice. So we offer our DSL access in a wide range of speeds, from 768Kbps to 6Mbps. But not all speeds are available in all areas. Enter your information on our main DSL page to learn your speed options.

How much faster is EarthLink High Speed DSL than Dial-Up?
An EarthLink DSL connection can range from 13x to 140x faster than a typical 56K dial-up connection, depending on the DSL service level you choose. Here are specific comparisons for some of our most popular DSL Internet plans:

What can I do with all that DSL speed?
With our DSL access you'll get much more done in much less time. You'll use your broadband DSL connection to do more things. You'll experience fewer headaches and frustrations. Bottom line: you'll have a lot more fun. For example:

With our fastest DSL connection (up to 6.0Mbps), you could download 48 digital photos in 1 minute. That would take you about 1 hr. 40 minutes using dial-up. Bet you could put that extra 1hr. 39 minutes to good use, couldn't you?

You'll get the same kind of time-saving benefit downloading music or software, doing online research or shopping, and more. You'll also have a much better experience watching online video and playing online games.

Will I connect to the Internet instantly?
Yes. EarthLink High Speed DSL gives you instant broadband speed with no dialing in, no waiting, no busy signals. It is always available for you at a moment's notice. Because you never know when you will need to look something up or when you will have that YouTube urge strike you.

Can I access the Internet if I'm on the road?
Yes. All EarthLink High Speed plans come with free dial-up access (up to 20 hours per month) for you to use away from home. And EarthLink has thousands of toll-free local access numbers for you to use.

Can I use EarthLink DSL on all my home computers?
Yes, that is one of the big benefits you get with a high-speed DSL connection

Can I set up a home network?
The hardware the EarthLink provides with the DSL service only supports one computer, but you can add a router to create a home network. EarthLink has another service you can subscribe to, EarthLink Home Networking, which lets you share one high-speed connection on all your home computers, as well as share files, printers, and peripherals. And with the free wireless equipment that comes with EarthLink Home Networking, you can enjoy high-speed access as you move around your home with a laptop, even connecting from the front porch or backyard. Plus, our support experts can help you get your network set up properly and provide assistance whenever you need it.

EARTHLINK DSL & YOUR HOME PHONE

Do I need to have home phone service to get EarthLink DSL?
In most locations, DSL service requires that you have an active home phone line. In locations where Verizon provides local phone service, we are able to offer what we call Freestanding DSL. This money-saving option gives you broadband Internet access without an active phone line. Enter your address and phone number on the main DSL or Internet Access page of this site to see your DSL availability options.

Note: All EarthLink High Speed services come with FREE Dial-Up service (typically to use away from home). You would need a phone line to connect using this free dial-up service.

Can I talk on the phone and use DSL service at the same time?
Yes, that is no problem. Surf and talk all you like. There is no need to add an additional phone line for EarthLink DSL high-speed Internet service. And, unlike with Dial-Up, you will not experience any busy signals on your phone line when you are online with your DSL connection.

Is my monthly phone service included in the EarthLink DSL Internet charges?
No. Your DSL connection will use your existing phone line, but phone service will still be provided by your phone company. Your regular monthly telephone service charges are not included in EarthLink DSL service. Please read the EarthLink Internet Service Agreement located at www.earthlink.net/about/policies/isa.faces for complete details.

What should I do if I want to change local or long-distance phone companies?
Please give EarthLink a call at 1-866-226-0572 in order to avoid any interruption to your service. Switching your local or long-distance service could permanently disconnect your EarthLink DSL, depending on who EarthLink's DSL vendor partner is in your area.

If you will be changing your phone number when you move, please go to support.earthlink.net and search for High Speed relocation support information.

What should I do if I want to change the phone number my DSL is installed on?
If you want to change your DSL phone number, please contact us first. We will need to place a new order for you in order to provide DSL service on your new phone number.

REQUIREMENTS

What are the minimum computer requirements for High Speed DSL?
The minimum hardware requirement is that your primary computer must have a Network Interface Card (NIC) also known as an Ethernet card, which is standard on most computers. If you chose to use any of the EarthLink software products with your DSL service, please refer to the minimum system requirements for each software product.

What free security do I get with my EarthLink subscription?
Your online security is important to us. That is why we offer all our Internet access subscribers a free all-in-one security suite: EarthLink Protection Control Center®. With this one powerful and easy-to-use program you get comprehensive protection against the full range of online threats including, but not limited to, viruses, Trojans, worms, spyware, bots, rootkits, hackers, and online scams.

*Dial-up speed comparison based on a 56Kbps modem.

Ver. 12-09-2009