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EarthLink Freestanding DSL. All the speed. Without the phone bills.

DROP THE PHONE COMPANY & SAVE!

  • DSL Speeds up to 7.0Mbps
  • Up to 100x faster than dial-up**
  • Instant broadband Internet access
  • No home phone service needed
  • Save an average of $240 a year***
  • FREE high-speed DSL modem
  • FREE 24/7 phone support
  • FREE protection from viruses,
    spyware, & hackers
Learn More             Compare Speeds

COMMON QUESTIONS
ABOUT EARTHLINK FREESTANDING DSL

What is Freestanding DSL?
Freestanding DSL is a new kind of high-speed DSL Internet access that works without phone service active in your home. Before Freestanding DSL, if you wanted to get DSL you had to pay the local phone company to keep your line active, even if you didn't use it.

What are the advantages of Freestanding DSL?
Freestanding DSL can save most people money by allowing them to cancel their home phone service. The average savings is almost $240 a year. If you've already cut the cord and are using your cell phone exclusively, Freestanding DSL gives you another great broadband Internet option.

Do I have to cancel my phone service to use Freestanding DSL?
Freestanding DSL will not work on an active phone line. But it is an option if you have active phone service but want your DSL connection on a separate phone line. If you didn't already have two lines you would need to have an extra one installed. For most people who want to keep their existing home phone service (and not switch to a VoIP service, for example), regular DSL makes the most sense.

Where is EarthLink Freestanding DSL available?
It is available only in areas where Verizon is the local telephone company. Close this window and enter your phone number and address to check availability where you live.

If I want to disconnect my phone service, should I do that before I order Freestanding DSL?
In most cases yes, you should cancel your phone service first, before placing the Freestanding DSL order. Your Freestanding DSL installation will be simpler if your phone service is disconnected before you order Freestanding DSL.

If you aren't ready to cancel your home phone service, you can still place your Freestanding DSL order, but you will want to have it installed on a second line coming to your home. To do this, you may need to change some jack wiring.

Is Freestanding DSL installation different than a regular DSL installation?
Yes. Because it is not a .shared line service.. Regular DSL can share a copper phone line with phone service. Freestanding DSL works differently and can't share a phone line with any phone services.

Do I need DSL filters for Freestanding DSL?
No. You should not need any of the filters typically required for regular DSL. If they came in your self-install kit, set them aside and disregard that section of instructions.

Does EarthLink provide wiring services or the adapters to accommodate a second line installation?
No. It is impossible for EarthLink to know each customer's installation preference or wiring needs. Due to many home wiring variables (home age, previous wiring enhancements or removals, faulty wiring, etc.) many customers do not even know what wiring they have or need until after an installation is attempted. Even the phone companies don't keep records on this. EarthLink tries to provide information about all your options, so you can choose the approach that best suits your needs.

I want to put Freestanding DSL in a second bedroom. Our phone line works in that room, but we don't use it there. Can we get DSL connected in that room?
If you are not going to disconnect your phone service, you should install regular DSL. Freestanding DSL will not work on a line with active phone service, even if there is no phone connected to the jack.

You could install Freestanding DSL in that room on a second phone line in 1 of 3 ways:

  • Rewire the jack yourself (requires removing the jack cover and knowing which wires to move)
  • Use a swapper solution (an adapter that does the wiring swap for you, alleviating the need for option 1.
  • Have a professional do it for you.

I don't have home phone service at all. I have phone jacks, but not in the room I want to connect Freestanding DSL. What do I do?
Your first, and probably best, option is to connect Freestanding DSL in a room with a working phone jack, then connect a wireless router so that you can use your broadband connection all around your home. EarthLink offers a free wireless router with subscription to its Home Networking service.

Your other option is to have a new jack wired in that room. You can try that yourself, but most likely you will want to hire a professional to do the work for you. We recommend you have that work done before placing your Freestanding DSL order, or at least before the installation is expected.

I cancelled my home phone service and I want to install Freestanding DSL in a room that previously had a working phone (and jack). Do I need to do anything to the wiring or jack in that room?
You shouldn't need to make any changes if that room previously had phone service and no other wiring was done since you cancelled your service. Once you receive your EarthLink self-installation kit, you should be able to get up and running with no additional adapters or wiring. In fact, you can even set aside the DSL filter that may come with your kit, and disregard that part of the installation instructions.

I have active home phone service and have jacks in all rooms. But I have an older home (built before the 1960s) and was told I can't add another phone line because there's only one line coming to the house. Can I get DSL or Freestanding DSL?
Yes. If you pre-qualify on our website and are serviceable for regular DSL, you can easily get connected with no additional wiring. Freestanding DSL would require additional wiring to support a second line. You would need to hire a professional to do this for you (phone company, cable or electrical contractor).

Will I need to notify my alarm service company about my Freestanding DSL installation?
No. With regular DSL, it's good to check with the alarm company. But because Freestanding DSL is a dedicated line with no phone service on it, it should not affect your alarm monitoring, nor will the alarm monitoring affect your DSL. No special filtering should be required.

Where can I find instructions on rewiring a jack for a second line installation?
You can find these instructions online. One place you can look for guidance is BroadbandReports.com. See: http://www.dslreports.com/faq/wiring

What free security do I get with my EarthLink subscription?
Your online security is important to us. That's why we offer all our Internet access subscribers a free all-in-one security suite: EarthLink Protection Control Center®. With this one powerful and easy-to-use program you get comprehensive protection against the full range of online threats: viruses, Trojans, worms, spyware, bots, rootkits, hackers, online scams, and all the other bad stuff that's out there.


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