COMMON QUESTIONS
ABOUT EARTHLINK DSL INTERNET.

DSL AVAILABILITY & INSTALLATION

Where is EarthLink DSL Internet service available?
EarthLink is a nationwide DSL Internet provider. We offer high-speed DSL access from more locations than any other ISP. Simply enter your address and phone number on the main DSL or Internet Access page of this site, and we'll confirm DSL availability and pricing in your area. Even if high speed DSL service isn't available, you may still qualify for one of our other broadband services, such as High Speed Cable Internet.

What DSL speeds are available in my area?
We offer broadband DSL plans with a wide range of speeds, from 768Kbps to 6Mbps—that's from 13x to 100x faster than Dial-Up*. But not all DSL speeds are available in all areas. Enter your information on our main DSL Internet page to learn your speed options.

In some major metropolitan areas, we also offer a DSL & Home Phone Service bundle with super-fast broadband Internet speed up to 8.0Mbps.

Do I need any special equipment?
Yes, a DSL modem and filters are required however they are included in the DSL self-installation kit which we'll mail to you.

If I already have a DSL modem, can I use it?
In most cases, yes. If not, we'll provide equipment for you at no charge.

Can I install your High Speed DSL myself?
Yes, it's simple. Order EarthLink DSL Internet today, and we'll send you a FREE self-installation kit that includes all the hardware (high-speed DSL modem and filters) and software you need. The software includes an easy Setup Wizard to guide you step-by-step through the installation process. Expect your kit within 7 to 10 days after your activation date.

When should I install my DSL?
Once you are sure that your DSL line is active, you can begin setup using the Setup Wizard on the CD in your self-install kit. To check the status of your DSL line, call us at 1-888-847-4708 and say What's the status of my DSL order when prompted by the automated phone system.

Do you have technical support if I need help getting started?
Yes. Our DSL Internet experts are ready to answer any question you may have and help you get set up right. In addition to FREE 24/7 phone support, we also offer online self-help, and support by email or chat. Visit our Support Center for all your options.

If I'm upgrading from EarthLink Dial-Up, can I keep my email address and software?
Yes. It couldn't be easier for current EarthLink Dial-Up members like you to upgrade to High Speed DSL Internet. You don't have to change email addresses, your myEarthLink start page stays the same, and you can keep using all the same EarthLink software.

If I'm switching from another ISP, will I lose my email contact information?
No. EarthLink Web Mail makes it easy to import contacts from other programs.

Why should I switch to EarthLink DSL Internet service?
EarthLink has been a nationally recognized DSL provider since 1999. Our DSL broadband Internet has received numerous awards and accolades, along with the satisfaction of our thousands of subscribers. We're a DSL company that stands for quality broadband connections, expert service and support, and value. You'll get a great DSL deal and a DSL Internet provider you can trust.

SPEED & CONNECTIONS

How fast is EarthLink High Speed DSL?
We're a DSL provider that believes in speed...and choice. So we offer our DSL access in a wide range of speeds, from 768Kbps to 6Mbps (8Mbps with our Home Phone Bundle). But not all speeds are available in all areas. Enter your information on our main DSL page to learn your speed options.

How much faster is EarthLink High Speed DSL than Dial-Up?
An EarthLink DSL connection can range from 13x to 145x faster than a typical 56K dial-up connection, depending on the DSL service level you choose. Here are specific comparisons for some of our most popular DSL Internet plans:

• 1.5Mbps DSL — 25x faster than dial-up
• 3.0Mbps DSL — 55x faster than dial-up
• 6.0Mbps DSL — 100x faster than dial-up
• 8.0Mbps DSL — 145x faster than dial-up (only available as a bundle)

What can I do with all that DSL speed?
With our DSL access you'll get much more done in much less time. You'll use your broadband DSL connection to do more things. You'll experience fewer headaches and frustrations. Bottom line: you'll have a lot more fun. For example:

With our fastest DSL connection (up to 6.0Mbps), you could download 48 digital photos in 1 minute. That would take you about 1 hr. 40 minutes using dial-up. Bet you could put that extra 1hr. 39 minutes to good use, couldn't you?

You'll get the same kind of time-saving benefit downloading music or software, doing online research or shopping, and more. You'll also have a much better experience watching online video and playing online games. Plus, you'll be able to do things like set up a home network to share one high-speed connection on all your computers use Internet-powered home phone services like Vonage or Skype to save money.

Will I connect to the Internet instantly?
Yes. EarthLink High Speed DSL gives you instant broadband speed and instant gratification, with no dialing in, no waiting, no busy signals. It's always available for you at a moment's notice. Because you never know when you'll need to look something up or when you'll have that YouTube urge strike you.

Can I access the Internet if I'm on the road?
Yes. All EarthLink High Speed plans come with free dial-up access (up to 20 hours per month) for you to use away from home. And EarthLink has thousands of toll-free local access numbers for you to use.

Can I use EarthLink DSL on all my home computers? Can I set up a home network?
Yes, that's one of the big benefits you get with a high-speed DSL connection. EarthLink Home Networking lets you share one high-speed connection on all your home computers, as well as share files, printers, and peripherals. And with the free wireless equipment that comes with EarthLink Home Networking, you can enjoy high-speed access as you move around your home with a laptop, even connecting from the front porch or backyard. Plus, our support experts can help you get your network set up properly and provide assistance whenever you need it.

DSL & YOUR PHONE

Do I need to have home phone service to get EarthLink DSL?
In most locations, DSL service requires that you have an active home phone line. In locations where Verizon provides local phone service, we are able to offer what we call Freestanding DSL. This money-saving option gives you broadband Internet access without an active phone line. Enter your address and phone number on the main DSL or Internet Access page of this site to see your DSL availability options.

Note: All EarthLink High Speed services come with FREE Dial-Up service (typically to use away from home). You would need a phone line to connect using this free dial-up service.

Can I talk on the phone and use DSL service at the same time?
Yes, that's no problem. Surf and talk all you like. There's no need to add an additional phone line for EarthLink DSL high-speed Internet service. And, unlike with Dial-Up, you won't experience any busy signals on your phone line when you are online with your DSL connection.

Is my monthly phone service included in the EarthLink DSL Internet charges?
No. Your DSL connection will use your existing phone line, but phone service will still be provided by your phone company (unless you switch to our EarthLink DSL & Home Phone Service). Your regular monthly telephone service charges are not included in EarthLink DSL service. Please see our Service Agreement for complete details.

What should I do if I want to change local or long-distance phone companies?
Please give EarthLink a call at 1-866-226-0572 in order to avoid any interruption to your service. Switching your local or long-distance service could permanently disconnect your EarthLink DSL, depending on who EarthLink's DSL vendor partner is in your area.

If you will be changing your phone number when you move, please go to support.earthlink.net and search for High Speed relocation support information.

What should I do if I want to change the phone number my DSL is installed on?
If you want to change your DSL phone number, please contact us first. We will need to place a new order for you in order to provide DSL service on your new phone number.

REQUIREMENTS

What are the minimum computer requirements for High Speed DSL?

• Primary computer with an existing Ethernet connection and Network Interface Card (theses are standard on most computers)
• Windows 98, Windows 98SE, Windows Me, Windows 2000, Windows XP (Home and Pro), or Windows Vista
• Pentium 200 MHz or higher; 233 MHz recommended for XP machines
• 64MB RAM
• 115MB free disk space

What free security do I get with my EarthLink subscription?
Your online security is important to us. That's why we offer all our Internet access subscribers a free all-in-one security suite: EarthLink Protection Control Center®. With this one powerful and easy-to-use program you get comprehensive protection against the full range of online threats: viruses, Trojans, worms, spyware, bots, rootkits, hackers, online scams, and all the other bad stuff that's out there. Parental Controls are also included to help parents keep their children safe.

COMMON QUESTIONS
EARTHLINK DSL & HOME PHONE SERVICE

Where is this high-speed Internet and phone bundle available?
EarthLink DSL & Home Phone Service is available in the following greater metropolitan areas: Atlanta, Chicago, Dallas, Los Angeles, Miami, New York City, Philadelphia, San Diego, San Francisco, San Jose, Seattle, and Washington, D.C. However, not all homes in these cities will be serviceable. Phone service requires that you transfer an active phone number to EarthLink. To see if you are serviceable, complete our availability check.

However, not all homes in these cities will be able to get our phone and DSL services. Enter all the requested information about your location on the main DSL & Home Phone page to confirm availability, or call us at 1-877-ELNKVoice (1-877-356-5864).

How fast is the DSL Internet access in this bundle?
The broadband Internet access in our DSL and phone bundle is available in two speed levels. Depending on your location, you can choose from plans with up to 1.5Mbps speeds or ultra-fast broadband speeds up to 8Mbps. That's 5x faster than service from most regular DSL providers.

Can I get the home phone service without EarthLink DSL?
No. We are only able to provide this innovative phone service as part of a bundle with our high-speed DSL Internet access (with 1.5Mbps and 8.0Mbps speed options).

Can I use my all existing telephones?
Yes. This next-generation phone service lets you keep all your regular home phones plugged into any phone jack in your home.

Do I need any new equipment?
No. Unlike other VoIP phone services, you don’t need a phone adapter or any new phone equipment.

Can I keep my current home phone number?
Yes, it's easy to transfer your existing telephone number to your new home phone service from EarthLink.

How much money will I save?
A lot. If you're looking for cheap home phone service, your search is over. Most people save hundreds of dollars a year by switching to our Internet and phone bundle. Your exact savings will depend on what you currently pay for local and long-distance calling and your broadband Internet service. The following chart show you how you could easily save up to $480 per year with our DSL and phone service:

Your total savings in 1 year: $480!

Do I need to sign a contract or make a commitment?
Yes. A 1-year commitment is required for EarthLink DSL & Home Phone Service.

How is the quality of the calls?
Very good. You can expect sound quality comparable to your regular home phone service.

Will I still be able to get 911 service with EarthLink's home phone service?
Yes. Your security is extremely important to us at EarthLink. When you place your order, we will check your home address for Enhanced 911 serviceability. Enhanced 911 service allows your local emergency response teams to locate you when you make a 911 call.

Will I still have service during power outages?
Yes. EarthLink Home Phone Service is not affected by power outages. Unlike traditional Voice over IP phone services, EarthLink's Home Phone Service uses the wiring already installed in your home, and the signal is translated to digital outside your house. This keeps power outages from interrupting your service.

Will TiVO or other DVRs be compatible with DSL & Home Phone Service?
Yes. They will work fine as long as they are connected to the phone jack via a DSL filter, which we will provide you in your welcome kit.

Will DSL & Home Phone Service work with my home security system?
Probably. Our service will work with a majority of home security systems. However, you are responsible for contacting your provider to test the service and ensure that it works properly.

What free security do I get with my EarthLink subscription?
Your online security is important to us. That's why we offer all our Internet access subscribers a free all-in-one security suite: EarthLink Protection Control Center®. With this one powerful and easy-to-use program you get comprehensive protection against the full range of online threats: viruses, Trojans, worms, spyware, bots, rootkits, hackers, online scams, and all the other bad stuff that's out there. Parental Controls are also included to help parents keep their children safe.