COMMON QUESTIONS
ABOUT EARTHLINK DIAL-UP INTERNET.

Where is EarthLink Dial-Up Internet service available?
The good new is that EarthLink dialup access is available from just about anywhere in the U.S. We've got thousands of local Internet access numbers to choose from. So it's extremely likely you can get a reliable 56K dial up connection wherever you live.

Why should I choose EarthLink over other dial up providers?
EarthLink started as a dial up ISP (dial up Internet provider). It's what we know best. We've been providing award-winning dial-up Internet services to millions of satisfied customers for 14 years. We bring you fast, reliable dialup connections, easy to use dialup software, expert support, and powerful tools to make your dial-up Internet experience safer, more convenient, and more fun! Many exclusive features and benefits come free with your EarthLink membership, making it a great value too! We think it's the best dialup access experience you can get.

What free software, features, and benefits does EarthLink offer?
Your EarthLink Dial-Up Internet account gives you all this:

How fast is EarthLink Dial-Up Internet service?
Our dial up access service comes with our free dialup accelerator, a free tool that lets you surf up to 5x faster than regular 56K dial-up. And our thousands of dial up access numbers help you connect fast and reliably.

Can I dial up access the Internet if I'm away from home?
Yes. EarthLink has thousands of toll-free local Internet access numbers for you to use. Before you hit the road, add one or more that will be local for the area code you are traveling to. It's easy to manage multiple access numbers with our free TotalAccess dialup software, which includes a free dialup accelerator

How do I get set up after I join?
Order EarthLink Dial-Up Internet today and we'll send you a welcome kit that includes all the software you need for a great dialup connection, email, security and more

The first thing we recommend is that you install our TotalAccess dialup software to quickly and easily set up your account and get on the Internet fast. It will also help you connect and give you easy access to many of our free features

How do I set up my email?
All you need to do is go to webmail.earthlink.net and sign in with your EarthLink email address and password.

Can I talk on the phone and use Dial-Up connection at the same time?
No. Unfortunately you can't do both simultaneously with dialup. If that's important to you, you should consider our High Speed Cable or DSL Internet services. If they are not available in your area, you can subscribe to our Internet Call Waiting service, which lets you screen calls and catch messages while you are online with dialup connection. The Pro version lets you take calls while you are online. You can try our Internet Call Waiting services FREE for 30 days.

Is it easy to switch to EarthLink from another Internet service provider?
Yes. It's fast and easy to switch to EarthLink in 3 simple steps!

How do I cancel my service with my other Internet service provider?
Many dial up Internet providers let you cancel your service via telephone, fax, or postal mail. When you contact them, be sure to have your username handy, as well as the credit card number associated with your dialup account.

How can I pay for my EarthLink Dial-Up service?
For your convenience, EarthLink offers you a choice of 5 easy payment methods when you sign up for a dial up account. You can pay right away by credit card, bank draft, or PayPal. You can choose to print your invoice and take it to a participating Western Union location to pay in person by cash, check, or money order. Or, you may choose "Bill Me Later" to receive an invoice in the mail.

What are the minimum computer requirements for EarthLink TotalAccess® software?

EARTHLINK DIAL-UP OFFER DETAILS

$9.95/MONTH OFFER
Offer good for a limited time to new subscribers only and not good with any other offer. First 3 months of service are billed at $9.95 per month. Standard monthly access fee applies thereafter (currently $21.95). Service not available in all areas. Access fees, taxes, and other fees and restrictions may apply. To learn more, review the EarthLink Internet Service Agreement.

$14.95/MONTH OFFER (12-MONTH COMMITMENT)
Offer requires a 12-month commitment. Exclusive offer good for a limited time to new subscribers only and not good with any other offer. First 12 months of service are billed at $14.95 per month. If you cancel or are terminated from the service for any reason after the 30-days but before the end of the commitment period, you will be charged an offer recovery fee of $30. Standard monthly access fee applies thereafter. Service not available in all areas. Access fees, taxes, and other fees and restrictions may apply. Cancellation must be by phone, US mail, or fax before the next billing period begins to prevent further charges. To learn more, review the EarthLink Internet Service Agreement. The special Amazon.com gift certificate promotion is being offered to select new EarthLink members. Customers must be an EarthLink Dial-Up customer for 30 days to qualify for Amazon.com gift certificate. Customers will receive the Amazon.com gift certificate 6-8 weeks from date of sign-up. This promotion is nontransferable, and is valid only for the original recipient. Limit one $30.00 gift certificate, redeemable only at Amazon.com, per paid EarthLink Internet access account. Offer may not be transferred nor combined with any other EarthLink offer or promotion. OFFER AVAILABLE ONLINE ONLY.

Amazon.com is not a sponsor of this promotion. Amazon.com, the Amazon.com logo, and 1-Click are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com gift certificates are redeemable only at www.amazon.com. See www.amazon.com/gc-legal for terms and conditions of use of Amazon.com gift certificates.

$13.75/MONTH OFFER (ANNUAL PREPAY)
This is a pre-paid offer for one year of service and is not refundable. Exclusive offer good for a limited time to new subscribers only. $165 is billed at sign up. Standard monthly access fee applies thereafter. Cancellation must be requested by phone, US mail, or fax before the next billing period begins to prevent further charges. Service not available in all areas. Access fees, taxes and other fees and restrictions may apply. To learn more, review the EarthLink Internet Service Agreement.

EARTHLINK DIAL-UP INTERNET ACCESS
RANKS HIGHEST IN STUDY.

EarthLink received the highest numerical score among dial-up internet service providers in the proprietary J.D. Power and Associates 2007 Internet Service Provider Residential Customer Satisfaction Studysm. Study based on responses from 2,371 consumers measuring 6 providers and measures opinions of consumers who use residential internet service providers. Proprietary study results are based on experiences and perceptions of consumers surveyed in July 2007. Your experiences may vary. Visit jdpower.com

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Monthly

$9.95/mo.
First 3 Months*

$21.95/mo. thereafter
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Annual Commitment

$14.95/mo.
with 1 year contract*
FREE $30 Amazon.com Gift Certificate
best value
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Annual Prepay

$13.75/mo.
Average based on $165/year*
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No credit card required. *Offer Details
EarthLink Dial-Up. Trust us for quality and savings!

STEP UP TO EARTHLINK DIAL-UP INTERNET

  • Award-winning dial-up access service
  • Unlimited dial-up Internet connections
  • EarthLink Accelerator for faster surfing
  • Free all-in-one security suite
  • Thousands of Internet access numbers
  • 8 email addresses + Web Mail
  • Free 24/7 phone support
Learn More


Highest in Customer Satisfaction Among Dial-Up Internet Service Providers
J.D. Power and Associates 2007 Internet Service Provider Residential Customer Satisfaction Studysm. See study details.

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