EarthLink Civil Subpoena Policy

Updated: May 18, 2004

EarthLink does not release personally identifying information about our customers except in limited instances related to law, security, or safety. In some cases, EarthLink does not typically retain certain information such as outgoing email, downloaded email, or Web/chat logs. To request customer information from EarthLink in a civil case, you must serve EarthLink with a valid subpoena, court order, or search warrant and agree to EarthLink's terms of compensation below. EarthLink may ask for additional documentation to support requests for information.

Send all subpoenas, court orders, and search warrants for customer information only via U.S. certified mail, Airborne Express, UPS, or Federal Express to:

EarthLink Legal Dept./Subpoena Compliance
1375 Peachtree Street
Level A
Atlanta, GA 30309

All other subpoenas must be served upon EarthLink's registered agent, which is on file with the Georgia Secretary of State.

EarthLink charges $75.00 per hour for research, $0.25 per page, and $22.00 to respond by Federal Express. Invoices should be paid within 30 days of receipt. Checks must be made out to EarthLink Subpoena Compliance.

EarthLink will notify all customers upon receiving a civil request for their information. EarthLink will generally respond within 15 days unless a formal objection is filed by the customer or we are legally required to do so.

To contact the EarthLink Subpoena Compliance Department, you may call 404.748.6191.