Mission

Anytime, anywhere, EarthLink keeps customers connected. Our leading-edge Internet, communications and managed IP services deliver the superior and secure experience our customers value and trust.

Core Values & Beliefs

• Customer Service Excellence. We feel a sense of urgency on matters related to our customers. We own problems, anticipate needs, respond quickly and deliver customer-focused solutions. We constantly benchmark ourselves against competitors and what our customers expect from us.
• Transparent Communication. We have an unwavering commitment to open, honest and timely communication. Clarity in understanding our goals and what we expect from each other is critical to making the best decisions and providing superior service.
• Thoughtful Decision-Making. We make informed decisions and align ourselves around successful implementation. We collect data, analyze facts, and consider options before making decisions. Then we focus on execution and measuring results to ensure our actions remain rooted in sound judgment.
• Innovation. The best way to have one great idea is to start with a lot of ideas. So we make a habit of asking, “Is there a better way?” Good business people challenge conventional thinking and offer new ideas.
• Respect for People. We believe that individuals who are treated with respect and given responsibility respond by giving their best. We treat others as we want to be treated and value a positive work/life balance.
• Engaged Professionals. We make commitments with care and live up to them. We’re never passive, but insist on giving our best effort in everything we undertake. We rely on each other for shared success.
• One Company. We believe that all of us are smarter than any one of us. Success lies in our ability to align innovation, service and operational excellence to exceed customer expectations. We invite diverse thinking and expect aligned action.