EarthLink Awards

Year after year, EarthLink has been recognized for the overall quality of our Internet services and our outstanding customer support, winning Best ISP awards, #1 ratings, Readers' Choice Awards, and other highest rankings from industry experts and consumers alike.


Click here for the list.

EarthLink Mission & Values

Mission

Anytime, anywhere, EarthLink keeps customers connected. Our leading-edge Internet, communications and managed IP services deliver the superior and secure experience our customers value and trust.

Core Values & Beliefs

  • Customer Service Excellence. We feel a sense of urgency on matters related to our customers. We own problems, anticipate needs, respond quickly and deliver customer-focused solutions. We constantly benchmark ourselves against competitors and what our customers expect from us.
  • Transparent Communication. We have an unwavering commitment to open, honest and timely communication. Clarity in understanding our goals and what we expect from each other is critical to making the best decisions and providing superior service.
  • Thoughtful Decision-Making. We make informed decisions and align ourselves around successful implementation. We collect data, analyze facts, and consider options before making decisions. Then we focus on execution and measuring results to ensure our actions remain rooted in sound judgment.
  • Innovation. The best way to have one great idea is to start with a lot of ideas. So we make a habit of asking, “Is there a better way?” Good business people challenge conventional thinking and offer new ideas.
  • Respect for People. We believe that individuals who are treated with respect and given responsibility respond by giving their best. We treat others as we want to be treated and value a positive work/life balance.
  • Engaged Professionals. We make commitments with care and live up to them. We’re never passive, but insist on giving our best effort in everything we undertake. We rely on each other for shared success.
  • One Company. We believe that all of us are smarter than any one of us. Success lies in our ability to align innovation, service and operational excellence to exceed customer expectations. We invite diverse thinking and expect aligned action.

  • 2009 EarthLink receives the prestigious Calibre Environmental Award
    At their 21st annual Calibre Awards, the Southern California Chapter of the International Interior Design Association recognized EarthLink's exceptional achievements in the energy efficient and environmentally conscientious design and construction of the 2nd floor Buildout of the Bradley Building.

  • 2008 EarthLink receives LEED (Leadership in Engineering and Environmental Design) Gold Certification for Commercial Interiors.
    This award was presented by the US Green Building Council (http://www.usgbc.org) for the construction of the 2nd floor of the Earthlink Building at 2947 Bradley, St, Pasadena, and it was the 1st award of its type in the City of Pasadena.

  • 2005 EarthLink High Speed Cable Internet ranked #1 by PC World Magazine readers.
    PC World Magazine announced that EarthLink Cable Internet Service received the highest ranking in their ISP Satisfaction Survey.

  • 2005 CNET Editors' Choice award
    According to a June 6, 2005 review, CNET recommended EarthLink Web Hosting service for "generous storage and bandwidth" and "low-cost e-commerce solutions" saying "EarthLink offers all the tools you need to build a Web site, and it's easy to use."

  • 2004 PC Magazine Readers' Choice Award for dial up Internet access.

  • 2003 PC Magazine Readers' Choice Awards for both high-speed and dial-up services — EarthLink was the only Internet service provider to be honored for both high-speed and dial-up, and the only broadband provider honored offering both broadband DSL Internet access and broadband cable Internet access.

  • 2003 CNET Editors' Choice award— According to a May 5, 2003 review, CNET recommended EarthLink dial up Internet access with Accelerator "if you're in the market for a fast, full-service ISP but aren't willing to fork over $40 to $60 a month for broadband."

  • 2002 CNET Editors' Choice Award-CNET for the third consecutive year has awarded top honors to EarthLink in its annual review of Internet service providers.

  • 2002 Ziff Davis Smart Business "Five-Star Award"—EarthLink received the only five-star rating among Internet providers from the editors. The magazine selected the Atlanta-based ISP as its "top pick."

  • 2001 Mobile Computing's "First Class Award"—They write, "Once again, our First Class Award goes to EarthLink, but not just for providing a fast and reliable connection to the Internet without pop-up ads. This international ISP has rounded out its offerings by adding two pricing plans...and more important, by supporting a wide variety of wireless-access devices."

  • 2001 Inter@ctive Week's "Top Internet Service Provider" Award—For the second year in a row, EarthLink was honored with another award from Inter@ctive Week. "No Internet service provider is more deserving of a top spot in the ISP category than EarthLink. A combination of two hard-working providers, EarthLink and Mindspring, No. 1 fights hard to become a real alternative to America Online."

  • 2001 CNET Editors' Choice Award—CNET awarded EarthLink its Editors' Choice Award in the Internet service provider category for the second year in a row. In a review posted on CNET.com, Contributing Editor Matt Lake called EarthLink the "best ISP on the market."

  • 2001 Ziff Davis Smart Business's "Best of the Best Awards"—The Ziff Davis editors named EarthLink best ISP two years running, while EarthLink Biz won honors as a Web Hosting finalist.

  • Inter@ctive Week's 2000 "ISP Olympics"—Gold & Silver Medals for Overall Customer Satisfaction — MindSpring and EarthLink were named first and second in Inter@ctive Week's annual Internet Service Provider Customer Satisfaction Survey.

  • 2000 PC World's Best ISP Award—PC World awarded EarthLink its best Internet service provider award in its "Best of 2000" awards.

  • 2000 Mobile Computing's Best ISP Award—Both EarthLink and MindSpring were named best Internet service provider in Mobile Computing's editorial review.

  • 2000 Smart Computing's Top ISP Award—MindSpring was named Smart Computing's top Internet service provider in their editorial review.

  • 2000 MacHome Journal's Best ISP Award—EarthLink was named best Internet service provider as determined by feedback from thousands of MacHome Journal readers.

  • 2000 CNET Editors' Choice Award—EarthLink was named CNET's Editors' Choice for best Internet service provider.

  • 1999 PC Computing's MVP Award for best Internet Service Provider—EarthLink received one of the most highly-regarded and sought-after personal service awards in the technology industry.

  • 1998 Money Magazine "Super Deal"—EarthLink was the only Internet service provider to be awarded this distinction.

  • PC Magazine Editor's Choice Award—EarthLink's service was judged best overall among 13 major Internet service providers and online services.

  • Mobile Computing's First Class award for best ISP.

  • Yahoo Internet Life, 1996—EarthLink's service was rated "the best" of national Internet access providers. EarthLink received three and a half stars out of a possible four.


We're verifying the EarthLink high speed services available in your area. This will only take a few more moments.

Loading...


Need help with your existing service?
Live support chat
Open 24/7


Not an EarthLink customer yet?
Open 8am-1am ET

Close
We know your time is valuable. Select the type of help you need, then provide us with some basic information including your contact phone number. We'll call you back!

Questions about new service?
Live sales agent


Need help with your existing service?
Live support agent

Close